My neighbor and I were out front discussing the trees we both have and decided it wouldn't be a bad…read moreidea to get somebody to run a camera through our drains to see what kind of root damage we may have. We hoped to get a slight discount if we could get them done at the same time, 2 jobs, no travel time, possibly 2 additional jobs in the future. My neighbor contacted Roto Rooter and found out that it would cost $350 just to run the camera for each of us (outrageous) but was told that that cost was only if that's the only thing we had done and if we got another procedure that cost would be taken out of that. We scheduled someone to come out and he agreed to $250 for each inspection. He ran the camera from my laundry room where the main clean out is easily accessible. Like I expected he did find roots in the line but not until the end where my line meets the cities connection. It was slowing the flow but wasn't backing it up completely. He appeared to try to push through the roots unsuccessfully. I was told that the only way to fix this problem would be to excavate and replace all the pipe involved and he gave me multiple reasons why no other procedure would work and told me they couldn't guarantee any other procedure. My neighbor's cleanout was even easier to access since his was outside near the sidewalk. Minimal roots were discovered in his line as he had his hydro-jetted a couple years ago. I paid $250 cash and opted to proceed by getting the lines hydro-jetted. I didn't receive a receipt and assumed that was because the job wasn't completed yet. Without an appointment set up yet the guy with the hydro-jet called and said he was available and I told him he could head my way. I was surprised to learn that the hydro-jet hose needed to be ran through the house, down the stairs into the basement and then into the laundry room. He took good care to protect property in the laundry room but nothing to protect the floor or carpet down the stairs from the dirty hose. (not too concerned about this as the carpet is old and the tile could be washed.) I told the tech I wanted him to do what he could do within an hour as I couldn't afford more than that. After some time spent on getting the remote control working (transferring it to another machine or something like that) He ran the hose into the line and I kept an eye on the floor drain in the service room. Once satisfied that the hose was far enough he turned on the water. I was surprised not to get any water coming up from the floor drain. The tech ran his camera into the line and discovered once he got to the point of the "root ball" it had been pushed through and upon pulling back the hydro-jet hose discovered it was into the cities line at least 20 feet. I think he pushed through the roots before ever turning on the water. He then spent the remaining time he had cleaning up the interior of the pipe. He wrote me up a receipt for $695 and I paid with a debit card. The $250 that I already paid completely slipped my mind at this point and I didn't realize I over paid until later that evening. When I realized they hadn't deducted the $250 that I already spent, I text messaged the camera tech and was then told that the $250 would only be deducted if I had excavation work done and not from the price of the hydro-jet procedure. The only reason I even agreed to getting the work done in the first place is because I was under the impression that the job would cost $650 not $945. A few years ago the hydro-jet service was only $450 and I thought THAT was too much. This job should have cost me $650 plus taxes, TOTAL. I have since learned that Roto-Rooter employees are paid commissions and their paychecks are directly affected by how much they can bilk a customer for and that tech would have absolutely had me take out a loan or get financing in order to pay for excavation work that did not need to be performed. Although I'm satisfied with the work, it was not $945 worth of work. In total they were here less than 2 hours. Even less time was spent at my next-door neighbor's house and he also paid $945. The job was straight forward with no unforeseen circumstances or problems; there wasn't any clean up afterwards and the neighbor's job was faster and easier than mine. Edit: The manager contacted me and apologized for the misunderstanding. He offered to give me the price of what I thought it was going to be before the job started. I appreciate that and accepted his offer. As long as a company does the right thing and attempts to make the customer happy I really can't complain but please keep in mind of what could possibly happen.

We had a nasty clog in our bathroom, and Mason did a great job getting it fixed for us! He was able…read moreto quickly assess the problem, and took care of it in less than two hours. He explained the process clearly and brought in another tech to check out line after the clog was cleared. I would recommend Roto-Rooter and Mason to anyone who needs plumbing assistance!

These guys were top notch. They were there very quickly on a sump pump issue. They had everything…read moreunder control and kept us up to date throughout the process. Highly recommended! Cory R.

PuroClean was shockingly responsive, empathetic and very high quality. After my house had a pipe…read moreburst, we had a lot of standing water and damage. I called PuroClean and they came out within hours to begin the remediation. They communicated throughout the process to make sure I knew exactly what they were doing and allowed me to make the decision on how I wanted things done. I had a contractor come out to begin rebuilding and he told me he was very impressed with their work and said most remediation companies tear up your house but this company did a great job. He even asked for their name for future use.

They were most helpful and concerned with our basement water issue. A team came out in about an…read morehour and quickly and thoroughly removed the water and damaged items. I am grateful for their fast, efficient, and professional service. Thank you!

Excellent work and priced fairly. Carpets look new. The guys were friendly and work hard. Highly…read morerecommend!

Joel and his team were amazing to work with. Best prices with everything included...no additional…read morefees! They were professional, prompt, and communicative. I wouldn't hesitate to call this company again for all our cleaning needs! 100% recommend!!

We got our whole house shampoo vacuumed, plus pet care treatment, and it was a great experience…read more Joel took the time for a quote and didn't oversell us; he was very reasonable and helpful. His staff are great, efficient workers too. They got out some stubborn stains. It was very professional and I'd use them again. Plus, the house was left smelling fresh like oranges!

If you expect communication, honesty, professionalism and/or quality work this is NOT the company…read moreyou should use. I used them for restoration after a garage fire and would not recommend them under any circumstance. Service after the commitment is absolutely awful, Mike does a good job selling the company but clearly does not care about the client after the contract is signed, does not even have the decency to return a call personally. All of the items in my garage were discarded before I signed off so I left a message for Mike who just passed the buck to my first project manager, from there I was asked to back date that particular agreement and sign off on the disposal. After that I noticed that many of my items that were supposed to be properly discarded were being used by the crew which was quite entertaining. From there I was pressured by the PM to let him dispose of my ammo after I was told that they "will not touch" any ammo because of liability issues, it seemed as if the PM wanted it for his self. My garage (3) steps were redone 3 times, one time they had a step that was 12" tall and told me it was up to code, materials used were much lower in quality, they tried to sell me on an interior door that was not the type of door we agreed upon and not the correct size, after it was already installed. The list literally goes on and on. I felt like I was being mislead or in a bait-n-switch situation around every corner. My air ducts were cleaned out and vent covers were put on upside down, some weren't even screwed back in, they just left the screws on the counter. This job resulted in a screeching sound whenever the AC turned on so after being told multiple times my filter was in crooked, they had to call an HVAC company that simply turned the vent covers right side up and the noise disappeared. Getting my exterior garage doors installed has been an absolute nightmare, One door is actually in and painted taking up the whole three bay garage floor, when asked if I could have it installed so I could at least pull my car in I was told the garage services company will not install one door at a time, apparently it has to be all doors at once. How dumb does that even sound? This has been going on since August and we are now in December, yes there are supply issues but had my garage doors been ordered up front, surely they would have been installed by now as admitted by PD. My insurance money was sent to the mortgage company to be put in an escrow account at the request of PD so they could work directly with them to take me out of it and that has not even gone how it was supposed to so they call me asking for payment regularly. Literally nothing has gone the way they described it, not one single thing. I sent 11 pages, complete with text messages and photos to my lawyer so that should indicate how long I could go on about the joys of working with this company. With the exception of Savannah and her contents team this place is absolutely one of the most unprofessional and incompetent companies I have ever worked with and I work with customers in the service industry every single day. Do yourself a favor and just don't hire them for anything. Update: Moments after submitting my review I got a text saying my garage door was being delivered to my house and I had to be home to sign for it, this was never communicated to me before hand so of course I can't be there last minute, now we reschedule pushing installation back again. Yay! Update #2: My garage was warmed up to paint one door before it was installed and now both doors are installed but the second one is being painted after the install, my HOA stated it will be $100 a day fine after 72 hrs so now I am giving my attorney the green light as I obviously will not be paying these fines. I will continue to add updates as I am unsure how they will paint the door correctly since it is already installed, not to mention it is 30 degrees out. No exterior keypads, wires jointed and hanging with no wire nuts, interior keypads installed without wall anchors and already loose. One of the doors just opened by itself overnight and will not stay closed. They literally just scramble to hire anyone for installations and project managers do anything but actually manage the projects or verify the quality of the work. Over it.

I am the property manager of an apartment complex. We had a fire at the beginning of the year that…read moreeffected multiple units. Mark, with Paul Davis, worked with us on a quote and then was excellent to work with and communicate with throughout the restoration process. He made sure to let us know when things were happening and if we needed to do anything and was also quick to respond if we had any issues and willing to listen and work on whatever they might have been. I would highly recommend Paul Davis for any restoration issues! We will continue to work with then for our needs.

Brooks and Steven did a wonderful job cleaning carpets after water damage…read more They were prompt, courteous and detailed. Would like to also add that the litigation team that was lead by Aundre was also fabulous. Highly recommend!!

Did terrible work on a house I was trying to sell. Gave no progress reports and work took 3x longer…read morethan what was originally estimated. I don't recommend to anyone unless you want terrible work done. Work wasn't done correctly when the job was "done", they had charged a lot more than the value of their work and the quality of the work. Thank you for taking time to read this but no thank you for even considering Servpro.