When I moved in it was just after Covid 19 hit. I picked this home off zillow bc Gretchen, the…read morewoman showing the rentals, was so personable and friendly. I absolutely wanted to rent from someone who was considerate and authentic. Plus, I really like bears. However, the second I signed the lease, she disappeared and LeeAnn, the owner, was my primary point of communication. From the first convo she was so flippant and rude I eventually mentioned it and she said that my application- along with my soon-to-be-ex husband's- was "abnormal" and made her tense. This was likely bc I had lost my job from covid. Very unprofessional from the start.
For the high rent, and the fact that I was her client, I expected much more and tried to always give her an opportunity to change her tone. The pros: It was in Montford, a great neighborhood. The home was cute with little details. The cons. The fridge was broke over a MONTH before it was replaced. Bills were always high. A large pipe in the basement BURST spewing water everywhere. The washing machine broke. The toilets constantly ran. Lots of bugs from all cracks. I had the feeling that the place had not been inspected prior to move in. One woman on the team said this is what happens when you rent an old home. As someone who has lived in 27 towns in 4 countries, I can assure you that is BS. There were lots of holes in the walls, dust and cobwebs in all the corners and all over the basement. I spent 2 hours cleaning upon moving in, just to try to make it feel fresher. Fast forward to not even a year later, I was emailed a notice: the landlords had decided to move back into their home this year and I would be on a mo to mo starting in May that would soon lead to a 30-day notice. This is perfectly legal so why is this an issue? Bc I was not given any warning prior to moving XC during a pandemic. When I mentioned all this Lee Ann snapped "I am not at liberty to discuss the owner's plan with prospective tenants unless directed to do so by the owner which in this case I was not. Not a shred of empathy for the circumstances, and even supercilious about her deceit.
When I moved out I cleaned it THEN paid $220 to have a thorough professional clean from MaidPro. They had a checklist, and I took pics of every room.
LeeAnn said:
"Our cleaners completed the following:
Cleaned all cobwebs and pet hair throughout upper level of the house .- there was still an abundance of both when we arrived
Cleaned ceiling fans and globes on all lights that were accessible
Steam cleaned all doors and trim removing grime, fingerprints, etc.
Cleaned walls
Steam Cleaned all window sills.
Cleaned all inside windows.
Steam Cleaned all baseboards
Steam Cleaned bathroom and removed mold from jets in tub
Cleaned refrigerator and stove
Cleaned inside and outside of kitchen and bathroom cabinets
Cleaned roll out vent walls removing leaves, mud, cobwebs and cleaned floor on sunporch
Sweep and cleaned cobwebs and pet hair from basement"
MaidPro said: "On May 26th our Pros did a top to bottom move out clean which included the inside of the fridge. You can go to this link to see our standard 49-Point cleaning checklist. Attached you will see images that were taken by you after the cleaning we provided on May 26th. Hopefully Black Bear Rentals will see that a standard move-out clean was fulfilled. It is not standard MaidPro or move-out cleaning practice to "steam clean" doors/trim/window sills/baseboards. We wiped down all baseboards, window sills, doors and spot checked the walls with non-harsh methods by using cleaning solution and micro fiber rags to get all dust and grime off those areas. Furthermore, from the pictures there is no evidence of "abundance" of cobwebs and pet hair..."
Bottom line: I was a single mom mowing the massive lawn, weeding, sweeping daily, scrubbing, getting the place immaculate even though their were always broken appliances and issues and regardless of the fact that I LEFT IT IN BETTER SHAPE THAN I FOUND IT they screwed me. They're the scum of thee earth, or AVL at least. Super surprised by any good reviews here (family and rich home owners who live in Florida maybe?) I have met 2 other people in town RANDOMLY who rented from BB and they were not happy. One said, "Lee Ann is pathologically toxic, with no remorse, no awareness of others, obsessed with her and her company's image". Yikes. Hope she enjoys leaving a catty response to this review, because I'm out of that swamp, so could care less.