He is very kind & gives attention to the job. I will call him back for our needs. We have 2 stairways & he did them well. read more

Black Diamond Carpet Cleaning - St. George - Carpet Cleaning Near Me - St. George, Utah

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A few weeks ago I noticed some lint on our lanai and thought that it was time to get our dryer vent cleaned. We used Black Diamond a few years back and was impressed by Tyler's work and attention to detail so I asked if he would be willing to clean our dryer vent once again. Almost immediately we set up a date that worked best for us both. Bonus: I was in the process of sealing our bathroom grout as it needed a fresh coat and asked Tyler for any recommendations. He suggested that he could do it no problem! Perfect - Kill two birds with one stone! Once again, Tyler's price point (for dryer vent cleaning and grout sealer application) was far better than quotes I received from other companies. He arrived promptly and diligently executed both jobs in a very sanitary method, especially during this COVID-19 pandemic. After he was finished, he cleaned up both areas very well. We will definitely use Black Diamond in the future!! Mahalo Tyler! read more

Black Diamond Carpet Cleaning - St. George - Grout resealed! - Carpet Cleaning Near Me - St. George, Utah

The owner of this company is unreliable, he has manager in charge of the pluming department that have no clue what they are doing. I called them the las week in October and asked them if they do repiping and they said yes. Someone came and give us a bit. We agree to do the job and they scheduled to come on Nov 1. On that day no one came, I called and asked where was our plumber. They said that he quit. I asked them why I was not notify. They said that they were just about to call me. I asked them when they were planning to come and they told me that they didn't have another plumber that can do piping, but that they were going to bring someone from the main office in Salt Lake and let me know. Waited a week and they again rescheduled to come on Nov 15. On Nov 15 no one show up and again no one call me to notify me why. At this point I started to look for another company because I can see they that they didn't have a plumber to do our job. The Manager in Salt Lake City office name JP is rude and irresponsible like the owner of the company. He has cero customer service training and careless attitude for being a manager. They have no problems to leave the job in the middle of it even though they promise to do it and have a sign contract. They can't keep employees for more than two months. I have seeing their employees now working for other companies and this same employees tell customers that Black Diamond is a bad company to work for. This company is bad and if you want to avoid a headache don't deal with them you will be sorry if you do. With this kind of service I expect that they will be out of business soon. read more

From the get-go, Tyler has been awesome! He was recommended by many of the other people in the military housing area we live in for move-outs. We filled out the questionnaire on Yelp and he responded with a quote really quickly. Tyler deep cleaned the carpets in our 4 bedroom house and didn't leave until he felt it was all good! His work ethic is amazing and I wish all businesses could be like him! I 100% recommend Black Diamond and will use his services again! Mahalo Tyler!!! read more

Last week, on December 23rd, I reached out Black Diamond Carpet Cleaning to arrange for our carpets to be cleaned at our townhome on St. George. Tyler responded within an hour...on a Friday night going into a holiday weekend. We exchanged a couple of messages and made arrangements for the carpets to be cleaned a few days later when we planned to be in town. Our plans changed, but Tyler was accommodating and still cleaned the carpets, even though we weren't there. He communicated clearly and promptly, arrived when he said he would, and completed the job. He also sent me a bunch of pictures so I could see the work he completed. I'm very impressed with how Tyler runs his business. He's responsive, fair, and communicative. I'd happily with with Black Diamond again. read more

Tyler was awesome. We made an apt for about a week out that worked for both of us. He was on time, courteous, and did an excellent job. He did two rooms and was done in about 2 hours. Great price and the neighbor saw so I'm pretty sure he got another job out of it. Will definitely call him again when needed read more

Quick Response and was available right away. Got the job done quick and thoroughly. Great work for a great price.

We were very pleased with the quick and and complete explanation from Tyler of all the work that he would do and the cost for each item. He had to reschedule our first appointment due to equipment problems. He contacted us immediately and offered to do an extra service we had asked about. He did a remarkable job our carpets and stairs. The carpet looks new again and in addition to looking good it also feels soft like new carpet again. We will definitely call him again. read more

Tyler did a great job on our stand alone rug. He was very responsive, punctual and efficient. Advised when he was on his way and did a wonderful job. read more

We had our carpet cleaned and it had red dirt stains from constant traffic coming in and out of my house since i am a piano teacher, and they got everything off our carpet literally looks better than the way the first company we hired did it. We thought the first companies job was good but after we had Black Diamond cleaning do ours we could see a 100% difference in the outcome. We had white carpet in Ewa beach and now it looks brand new again, im a clean freak so i like my place spotless. Thank you so much for your services, expect a call from us again in 6+ months :) Ill be posting before and after photos. read more

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You know how sometimes people say you get what you asked for? Or even better, you sleep in the bed you made. Well that's exactly what happened to me the other night. Now that things have finally loosened up with the government controlling our lives, I turned to my wife one Thursday night after dinner and suggested an idea. Truth is, I had been thinking about this idea for quite some time but it took a lot of courage for me to finally come out and say something. It all started a couple weeks ago, I started a new job. To be honest, the job is just okay but the people are what encouraged me to take this. I had this feeling when interviewing that I would really like working with these people and they would inspire me to evolve and overall, improve my own personal life. It's a really small team, probably the smallest team I've ever been a part of. Total we have about 4 people who work at the office and 1 part time employee who travels from Las Vegas to the office so he only has to come in 3-4 days a week. The other guys are so great though. They've all been in really long term committed marriages and you just get the sense that they are overall really sharp men who stay true to their roots. When interviewing they shared how they all get together every Thursday and sometimes Tuesday's of it works for their schedules and have dinner parties. They even said they make enough food so that it lasts the rest of the week and they have it for lunch together. The office invested in a microwave as well so it's nice because you can heat your lunch up before you eat it instead of having to eat it at room temperature. Anyways, I got the offer a few weeks ago and the pay wasn't great. They also didn't have benefits included in the package but that's fine because my wife actually takes care of that for us. She is a licensed school grade teacher so she can help with basic health needs. My first week I started realizing that the food they were making at these dinner parties actually smelled and looked good. I came home on my second day and was sitting on the porch with my wife after we fed our kids dinner. This particular night was interesting as my wife was insisting we go out there and sit but because it was pouring rain, I was a little hesitant. She told me she had a prize for me and showed me she bought me one of those portable hats that have umbrellas on them. So I couldn't say no. As we sat out there, I was telling her about my new job, my colleagues, their traditions and overall friendship. I was explaining to her how much I respect what they have going on and she encouraged me to insert myself and offer to host the next dinner party. She even said she would be interested in meeting and learning more about their wives so she allowed me to extend the invitation to them. The next day, mind you... day 3 of the job... I told Jike (my boss) that I had something to propose he sat me down in his office lobby and offered me a croissant that he made the night before. As we were enjoying our tea and edibles, I told him that we wanted to host the next dinner. He told me he was open to it but had to talk to the other guys. Later that afternoon, they had a meeting to review and come to find out they approved. The only issue was that they had the party scheduled for the following day so I immediately called my wife and she was very stressed but said ok. She and all of our kids pulled an all nighter to clean our entire home and make sure it was presentable. Our guests came over the next night and unfortunately Lam who is the senior administrator programmer for a little loose and had finished close to 6 bottles of wine just by himself. I knew something bad was bound to happen when he started to loosely hold his glass of pinto and lord and behold, he spilled his wine. I was shocked. I immediately had to kindly ask everyone to leave. The next day was called this carpet cleaning company and it took them hours and close to 5 representatives from their office to come and examine the stain but finally they were able to get rid of it. Never again. read more

Black Diamond Carpet Cleaning - St. George - Reckless stain. - Carpet Cleaning Near Me - St. George, Utah

Tyler was on time, thorough, polite, and super easy to work with. What else needs to be said?! I'll be calling him again next time!

We are very much satisfied with the work well done on our carpet. They didn't guarantee that pet urine stains will be completely removed but they did their best. The odor was gone and the stain much lighter. Thank you Tyler for your professionalism and for an exceptional job! Looking forward for our window cleaning! read more

Tyler is the most cooperative vendor I have ever dealt with. He responded quickly to my messages and was cooperative in changing the date to accommodate another service that needed to be done before the carpet cleaning. He arrived on time, he was courteous and wasted no time. Moreover, he did a superb job. His price was competitive and included closets and a large area rug which he rolled up to clean the carpeting underneath. He had the proper equipment and items to protect corners. My carpets have never looked or smelled better. I can unequivocally recommend his carpet cleaning services. read more

Tyler with Black Diamond Cleaning deserves 10 stars! He's an extremely nice guy who got straight to work. He asked questions of what I needed done and went above and beyond, super professional and efficient. If I wasn't moving off-island, he would be the person I'd call for anything. I had three things I wanted done: carpets cleaned, garage power washed, and windows/sliding doors cleaned. First thing he tackled was carpets, they look phenomenal! He even cleaned the closets at no extra charge. Being in military housing and had a pet, it's required to get a flea/tick treatment done before leaving and this was included in the carpet cleaning! Next was the garage, the previous tenants painted some crappy gray paint on the floor and since the goal was to clean the floor, not remove the paint, he took extra care in not using a too powerful setting on the pressure washer and achieved a cleaner garage than when I moved in. Finally, the windows/sliding doors. It was quite possible these have never been professionally cleaned in their life and Tyler made these windows/sliding doors look brand new! If any of you reading this live in military housing and need it cleaned before moving out, Black Diamond and Tyler are who you want to call. Not only will they do an excellent job, they'll also send the invoice to housing to inform them that you had these cleaning services done. They are certainly the best! read more

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Did an excellent job cleaning my tile and grout, and stripping old wax off of my vinyl floors. A very reasonable price as well.

Requested quotes from multiple companies for military housing move-carpet cleaning with flea/tick treatment at Halsey Terrace. The entire top floor (minus bathrooms) is carpeted (3 large bedrooms with closets, a linen closet, hallway, and 15 stairs. Black Diamond responded immediately with availability on the date range I gave, with an exact detailed price list (closets were complimentary), and a military discount included. Let me cut to the chase- great work, and I paid Exactly what they quoted (No hidden fees- no surprises). Oh- and the price? much less than the other guys. Read on for a glowing review...... I looked through Black Diamond's great yelp reviews. There are a lot of 5 stars for a reason. I asked more detailed questions (I have a dog- bad mix with carpet), and was given honest responses promptly. I was contacted with an exact time for arrival, and Tyler arrived Exactly on time. I mean he pulled up to the house Exactly at 3 pm (I was walking the dog trying to get back before he arrived, so I know- exactly 3- you can't be more on time than that. Tyler was super polite, quiet, and got straight to work. 3 hours later he completed the job. I did a walkthrough- everything looked fantastic. To be honest- the carpets looked better than when we moved in. (No they couldn't get rid of the impossible dog vomit stain from 3 years ago- come on, lets be reasonable- but the stain did look much better!! and the myriad of other stains were magically gone! It's stressful when you hire someone based off online reviews- especially when you're moving in less than a week and the work has to be done and done well (at hopefully a reasonable price). Black Diamond was so reliable, they kept me informed, their price was very reasonable, and I just felt such relief to have one less thing to worry about. I just had to write this review right away to spread the word. read more

Highly recommend this carpet cleaning company! He did a magnificent job with my carpets they look brand new.

Can not recommend this business enough. I'd give it 10 stars if possible. Tyler did a WONDERFUL job. I had another cleaner lined up that didn't show. Tyler not only showed up on time, he confirmed the appointment that morning versus me chasing him down like my previous appointments. I'll definitely be using this service next time I need the carpets and tile cleaned. read more

Tyler was on time and through! Our carpets look great! A very nice guy who works hard and could use more business so get in touch with him. He won't disappoint!! read more

Update - 12/30/2017 - after I left this review, Craig texted me and apologized for the 2 issues and offered to come back and fix them. So I'm updating my rating to 5 stars. Will definitely be using them again. ********************************* ORIGINAL REVIEW *************** More like 4.5 stars. Our windows need cleaning and lubrication about once a year. It is a nasty, messy job that I HATE doing. The cleaning is not so bad but the lubrication, ugh. It's a greasy mess. Our house has about 40 windows so man, there goes a whole Saturday. Somehow lubricating windows just isn't as satisfying as say, watching the entire series of Stranger Things in one sitting. So I said last year, there must be someone who can do this. Enter Black Diamond. Craig was quick in responding. He came out and did a quote and it was reasonable. Not cheap. But reasonable. On the quote, he gave me a couple of options in case I wanted to save some money and do some of the work myself. That was great of him. But I said, I can't do the work. I'll be watching Stranger Things. Craig was very pleasant and easy to work with. Anyway, he and Tyler showed up on time and they went to work. They had estimated it would take pretty much the entire day but they were done in about 4 hours. The ugly, and truly gross black window tracks and screens were nice and white. The window mechanisms were glistening with silicone (when I did it, they were always goopy and dripping). It was totally worth it. Why not 5 stars? A couple of little issues. First, some of the screens were reinstalled backwards so that you have to go outside to remove them. Second, they washed some of the window exteriors AFTER they cleaned the window tracks. So when I opened the windows after they left, the bottom track was wet and dirty and I had to wipe them down again. If they fixed these issues, they would definitely be worth 5-stars. read more

Tyler showed up on time and got right to work. 5 stars for expertise and hard work. Included two smaller carpets, too! Our carpets look and smell fresh and clean (like new) AND best of all without residue. If you are looking for a carpet cleaning business with great results, look no further! Black Diamond Carpet Cleaning is now our go-to carpet cleaning company. THANK YOU TYLER! read more

Where do I begin? First and foremost when I sent out inquiries for carpet cleaning, Tyler was the first to respond. Not only did he answer the questions that I had regarding a quote but he was incredibly thorough with what his company does and how they do it. He worked out a reasonable day and time for the carpet cleaning and it was all done within an hour, 700 or so sq ft. town home. This company is amazing with communicating. Craig and his son cleaned our carpets. They constantly kept communicating with both the tenant and I on prior to their services. I would highly recommend this company. Incredible rates, customer service, and overall performance. They will definitely be my go-to for the next time we need our carpet cleaned. Thanks guys for an awesome experience! read more

Black Diamond did a fabulous job today shampooing our carpets, including stairs to a sunken kitchen. Tyler was quick on the bid, gave a fair price estimate and was very responsive in all communications. He arrived on time and worked independently and diligently, not stopping until he was satisfied with the quality of the job. He advised that some of the stains and bleaching from our DIY cleaning attempts might not come out, but the result appeared to be a brand new carpet. Clean-up of all equipment and hoses was perfect. This contractor exceeded expectations. Highly recommend. read more

These guys were fantastic from start to finish! I messaged a handful of companies for quotes on their services. I wanted my stairs steam cleaned, my sectional sofa and an area rug cleaned. This company was the first to message me back with a clear cost estimate based the services I asked for. I was super excited to see that they also offered deep cleaning for tile and sealing the grout so I added that as well. Tyler scheduled me right away on my preferred date at the time I asked for. They arrived on time (which is important for me, "island time" just doesn't cut it when I schedule services like this) and were friendly, professional and courteous. They did a phenomenal job and I definitely plan on hiring them in the future. Solid company. 10/10 hands down. Thanks guys!! read more

I scheduled a quote with a John for a cleaning at my business and he never showed up, he didn't call to reschedule or even cancel. I tried to call back and now my call won't go through. I found this very unprofessional. Willing to work with you guys but you gotta have more respect for my time. read more

Five stars. I had another carpet cleaner cancel last minute due to family emergency. I had about 48 hours to get it cleaned before handing my condo back over to the landlord. I requested a quote and got a reply in about 3 min (amazing), and had an appointment set up shortly after, no sweat. Tyler showed up on time, got set up right away, and got the job done within the 2 hr time frame he had given me, and also... did a great job. Above all this his prices were very reasonable! I'd recommend him to anyone looking for a carpet cleaning, easy to work with, reliable, fast, got the job done well. read more

I can't believe my eyes! None of my friend's thought it would be stain free again. Check out the before and after pics, they speak for themselves. Helpful friendly service and was on time with amazing results! I wish I could give them more starts! read more

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In response to Tyler's review he updated it from the first time and I never once disclosed any kind of personal information to him. Carlee and Tyler clearly must have been looking through my house when we were not there. If you read all the text messages it clearly shows Tyler's kind of work and how he is not a person or business to trust. He states that he has no money or will be back at work but is now open??? Think about who you allow in your house or what kind of potential damage you would like done to your furniture due to a careless company and its owners.. read more

Huge Mistake!.. I hired Black Diamond Cleaning after seeing their page on Yelp for a move out carpet cleaning for my condo. I specifically told them I am in a rush, have to move out and fly to mainland the next morning in an urgent notice and asked if they could guarantee their ability to remove the stains and dirt on the carpets so that I can receive my security deposit.... they said "yes absolutely", so I hired them.. The cleaner guy named Tyler came to our place and I noticed the outdated old carpet cleaning equipment he was using and there was no steamer or anything, when asked he said "these will do the job no worries"........ The next day my landlord told me that "the carpets were muggy and dirt tracks were everywhere", he also said they called Black Diamond Cleaning since I was on a flight and they were not accepting any responsibility and coming up with all kinds of excuses not to come to my condo the second time. So landlord hired his own cleaning company, and I lost HALF of my Security Deposit plus what I paid to Black Diamond Cleaning. My advice: Stay Away!! You will be left with a dirty carpet and lose your security deposit for sure. UPDATE (Answer to the owner's comment below): Hi, here is the proof that you actually did work on my carpets: http://i.imgsafe.org/701a6b2.jpg The invoice was sent by you and it's original, however I blacked out the sensitive information for privacy. Please deposit the "$5,000" you promised and I just won to a children's charity and send me the invoice for closure.. You have caused a great financial loss and stress to me and my family. Thank you UPDATE #2 (Answer to the owner's second comment): I have absolutely no idea what you have been talking about since the beginning and all that act you have been performing instead of fixing your service & your Negative attitude overall, on top of the damages you have caused... but I am glad that you listed another example of a major issue you had with someone else here for everyone to see your character and how Black Diamond Cleaning business operates... I only hope the person you just sent the screenshots about and others who have issues with your service see this and comment on Yelp to tell their stories publicly as well. As it seems clear that your company have a chronic issue with the service and it's evident that there is a lack of professionalism on your side. Have a nice day. UPDATE #3 (Last answer to the owner's deleted then updated comment): Luckily I keep screenshots of all your responses, since you delete them every time I prove my point.. Here is a screenshot of his previous comment before Yelp removed it: http://i.imgsafe.org/7080dc6.jpg Here is the proof (again) of the official receipt that he indeed worked on my carpets: http://i.imgsafe.org/701a6b2.jpg Again, I black out ALL sensitive and personal information in respect and to protect people's privacy, also to be compliant with Yelp's guidelines. My advice to everyone: Stay away from this company at all cost, if you don't want to go through what my family is going through right now! read more

I needed to get my future apartment cleaned. The previous tenant had a cat and didn't clean often, so the place smelled pretty funky, even after sitting unoccupied for a month with all the windows open. I looked around on Yelp and called a few places. Black Diamond was the quickest to respond, and offered one of the lowest prices for the 1 bedroom apartment. No extra costs of any kind, despite being on an upper level. And to top it all off, Tyler had an opening only a couple days later, everyone else was booked for the whole week. I'm totally happy with my choice. The communication was great, Tyler was punctual and quick. I was expecting a musty wet-carpet smell, but a couple hours later, the place smells better than Bath & Bodyworks! I am totally blown away. On top of that, he was able to almost completely remove a stain that I was entirely certain could never come out. I highly recommend Black Diamond Cleaning! read more

Tyler has a wonderful attitude and his expertise level with my carpets was superior. I manager hotels for over 30 years so I've worked with dozens of carpet cleaners both residential and commercial ( Black Diamond does both) for decades and I have to say they are the best I've ever worked with. Exceeded my expectations by leaps and bounds. You won't be disappointed. When a company delivers more than you expect as they and Tyler did it is rare these days. No drama, careful, professional and my carpets were practically dry from the extensive extraction. I would use them for my business as well. He did my carpets, throw rugs, area rugs and upholstery. The pricing was more than reasonable. Careful with my furniture, walls and belongings I was thrilled by having this level of professionalism. Tyler was able to remove every spot. His reviews don't lie. He lived up to the 5 star service. Thank you Tyler!!! I'll see you in the fall for upholstery cleaning. Black Diamond is the best. read more

Outstanding work and service today. Nothing compares to a truck-mounted steam cleaning service, in my opinion. To top off the great equipment, was a stellar gentleman that put in the time and effort to get my old crappy base housing carpets into tip top shape. Thank you so much! Such a professional. The stains are gone and the carpet is dry, clean and fresh smelling. Perfect service for an amazing price. Military Folks... This guy is a must for move in and move outs! Skip the other guys. You won't regret it. read more

Tyler was great. Flexible hours, able to work around my work schedule. I have light colored carpeting and they looked like new when he was through. Will definitely use him again. I highly recommend him. read more

I can not recommend this company enough for your carpet cleaning needs. They were actually early which was much appreciated because I was relocating back to the mainland that evening. They were extremely professional and service was excellent. The owner is a man of integrity who has high standards and takes pride in his work. You can't go wrong with Black Diamond carpet cleaning. read more

I was looking for a last minute carpet cleaning service to help clean up the rust stains we have on our carpet and this company was amazing! Tyler did an excellent job on the carpet and the rust stains are gone! I would def recommend this place! The price was very reasonable and affordable read more

Black Diamond Carpet Cleaning - St. George - Before and after - Carpet Cleaning Near Me - St. George, Utah

These guys are awesome! 1) super quick reply and showed up the next day for cleaning. I scheduled my appointment with them quicker than 1/2 the people that even replied to my message. 2) price was lower than all the other quotes I got. Some other companies wouldn't even give me estimate or quote unless I go to their website or call them... Wtf? All I want is my carpet cleaned... Their minimum charge is also lower than other companies minimum, so If you got a small job that needs to be done these guys will also be the ones to go too. 3) they did an amazing job cleaning my place!! You can tell by the pics my place was bad... My apartment was basically a storage for a bunch of stuff and things got pretty dirty... Not sure what else you need when looking to hire carpet cleaners. I honestly thought my carpet was a lost cause.... And now it feels like a brand new apartment. I will definitely be using them again if I ever need to hire carpet cleaners and letting all my friends know too! I already recommended them to my resident manager too! Honestly... Price, quality and service... That's all you need and that's what they provide! Whoever wrote that 1 star review is full of sh!t... I almost cancelled my appointment because of that review but when you see every other review is 5 stars I decided to keep it. And I'm glad I did! read more

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We just use Black Diamond for our move out carpet cleaning in military housing and he was awesome. Very professional, fast and reliable. He was able to do our 3 bedrooms, hallway, and stairs in a little over 2 hours. I highly recommend him. read more

I used Black Diamond twice before and did a very good job so decided to use their service again. Contacted thru Yelp at the end of June and got an appointment with Tyler for 07/07 9am. Got a text on hour before their scheduled arrival to reschedule. Things happen. I understand. He said he was available all day the following day so rescheduled to 07/08 9am. We moved all of our furniture and waited for Black Diamond to show up the next morning but they NEVER SHOWED UP. Waited til 10am. Sent them a message thru Yelp, called several times and left a message, texted the number also but no reply. I understand that things happen and appointments need to be rescheduled at times. But as a business I believe it is their obligation to inform the customer if they are able to make it or not and need to reschedule. I did not want to write this review right away so waited 10 days but absolutely no response from Black Diamond. Sorry to post the first 1 star review but hope you understand the trouble and inconvenience. read more

Tyler cuts to the chase. He responded right away, I asked for a quote and he gave me a price for several rooms including living room and hallway. Once I decided he then gave me his earliest availability that worked for our schedule. He confirmed and booked the appointment. He showed up on the day and time ready to service and clean our carpets!! I will definitely be a customer and refer him to any of my friends and families!! What was most amazing and remarkable with Tyler in communication we did it mostly by texting to eliminate all the non sense questions and concerns I may or may not have had. Trust worthy! Reliable! Dependable! Fair and Honest! Cut to the chase! Our carpets look clean smells clean and the reaction we got from family members were "WOW who cleaned our carpets and where did you find him"!! All of this got done while my husband and I were far away from home!! Tyler took charge and I totally had to rely solely on his quick text response and our young adults back at home on Oahu!! He got the job done! Our carpets are cleaned and disinfected!! Now our son can come safely home from a year long of chemo treatments and a bone marrow transplant! read more

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