Addendum: subsequently the manager went out of his way to make things right. Changed to 4/5…read more Original review: Horrible experience with attempting to schedule. Their scheduling service repeatedly scheduled late appointments when technicians weren't available, causing them to cancel at the last minute 2 days in a row, leaving us with a non functional HVAC during hot weather. Extremely unprofessional and unethical business practice.

I have been waiting 3 weeks for a part to fix a unit that's less than 2 years old that they…read moreinstalled. no one has followed up. I have to initiate every call talk to their AI. Then talk to a call service. they say they'll relay the message and someone will call me back and they don't. So after three weeks of waiting for a part to come in now they're telling me that it's on backorder. But did I receive a phone call with an and an ETA. No instead I got a text message that just said it's been on backorder as of yesterday. So much for being a "family member" - they definitely don't treat you that way.

Tammi responded to my request for service immediately. When I told her my situation she maneuvered…read moreother appointments to accommodate me as quickly as possible. Ryan is the service technician who came to my home. He was prompt, professional, and friendly. As he examined my inside and outside AC units, he discovered the problem was very severe. I was not aware that my unit was still under warranty. Ryan looked it up via Google and confirmed it's under warranty, but with another HVAC company. I appreciate Ryan's integrity and honesty. I absolutely recommend Aire Serv for prompt, friendly, reliable, honest service.

Edit: They sent out a loaner portable air conditioner. WARNING! Do not use this company! We have…read morespent over $10 grand on maintenance agreements (Advantage Plan Memberships), repairs, and finally a NEW air conditioner they recommended and installed 5 months ago. Now in the middle of the worst heat wave ever in this area, we have had no air conditioning for 4 days and our NEW air conditioner MIGHT be fixed 2 days from now. They do not consider this an emergency. The heat is making us sick. They DO NOT have 24/7 service. We called at 9:00 a.m. on Friday. The guy came out Friday afternoon but could not fix the NEW air conditioner. He had to order a part, he said. Their office is closed on Saturday and Sunday. You can only talk to a call center in a foreign country and they cannot help you. If you are lucky you might get to talk to Tammee as she seems to be the only person there who has any authority. But Tammee says there is nothing she can do. The owner is Mark Banks, I am told, but he is not available. Trust me, Aire Serv of Western North Carolina is not reliable. The so called Neighborly Done Right Promise is useless. Go elsewhere for your HVAC needs!

I have used them on three houses. They are honest and do a great job. I recommend them highly…read more Service calls to installation. Great work ethic

These people are the best! Responsive, helpful, and knowledgeable. I've had multiple AC issues,…read moreand have always been pleased. I'd never use anyone else.

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

Caleb and the whole team at All was heating and air worked hard to get the job done right and as…read morequick as possible. From the ownership Rob and his team. Thank you! Highly recommended!!

I had All Ways check on an HVAC problem and give me a quote for replacement. Everyone that I talked…read moreto seemed competent and nice. It was a little too pricey for me to go with their replacement of a system, but I still liked them.

Austin Heating installed our oil furnace so when it didn't work, of course we had them look at it…read more The guy said he couldn't fix it. He called another guy to come over (I think this guy was the owner). They were trying to sell us a gas heater for $4000. We get it that our oil furnace is old and out dated but we didn't have thousands for a new gas system. They left. Husband called an electrician he knew from work. He said the problem was a sensor that was $20 or $30. After he put that in, it worked like a charm. Austin was out for money instead of fixing their own system. We would NEVER trust them and neither should anyone else.

Careful doing business with Steve Austin. He came out for a service call and removed the combustion…read morepump from my furnace and took it off property and then quoted me $800 to replace this unit. I had to pay him for his service visit to get the part information so I could order the part online for $140 that he intended to charge me a $500 for. It took me only a few minutes to install the part using a screw driver to mount 4 screws. Even after paying Steve for his initial service visit he would not return my call or text when I had a simple question about what he'd removed from the furnace. In my experience he's not beyond gross price gouging on both the cost of parts and the install. Be careful. What cost me $140 for the part and ten minutes to install, he wanted to charge me $800 and he wouldn't respond to my text with a simple question after I paid him $130 for his initial visit.

Needed a complicated faucet installation. This is about the fifth time we have used Bolton…read more As usual, they were on time and completed the job in a professional manner. Thanks to Mike and Nick for their help , efficiency, and courtesy.

From the owner: Quality service, friendly, well-trained technicians, and a company that has stood by their work…read moresince 1925, that's Bolton. With just one call, the Bolton team can handle all your heating, air conditioning, boiler, plumbing, drain cleaning, and water heater related problems. Our technicians love what they do and care about the customers they serve; that's why they are committed, 24 hours a day, to making your home or business more comfortable and more efficient.

7/22/19 update: I…read morehad my two rental properties get a check up from champion today. The appointment was at 8:00 AM, and they were there at 8:00 AM. This used to shock me, but not anymore, because 4 out of 4 times, they've been exactly on time. I had the pleasure of meeting Cameron and Dawn today. Both were very professional and didn't try to upsell me on anything. Dawn was very personable and professional, which is hard to find that combination in businesses these days. Cameron is an impressive young man who was professional as well. He was training Dawn, so, I didn't have as much interaction with him. But the interaction I had was great. What I like about this company is they'll text you when they're showing up with a picture of the poison who is coming out. That's a great safety feature. I'm happy to do business with them, and I look forward to doing business again with them in the future. You guys are awesome!!!!!

Despite the fact that I believe myself to be intelligent, I am a sixty-eight-year-old single woman…read morethat was taken advantage of by Champion Comfort Experts. My July water bill spiked so I knew there was a leak somewhere. After checking all the indoor probable culprits and finding no issue, I discovered the ground out front very wet at the water shut off valve. When I called Champion I even said that I suspected I needed a new shut off valve. The Champion technicians came to the same conclusion and with my approval, they proceeded to install a new turn off valve. Once that was completed they told me that there was still a leak of unknown origin. After conferring phone calls and further digging in my front yard they determined that the leak must be under the slab of my house and that the likely resolve would include tearing up concrete of my front patio and likely flooring and walls within my home. When they left that day I had no water, an open mess in my front yard, and absolutely no solution from Champion, PLUS they wouldn't leave without $1197.33 payment for the new valve. The next day I wrangled a technician from another company to take a look. What I'm about to tell you is so sophomoric, it's hard not to laugh at the stupidity. Instead of removing the faulty value or installing the new around the faulty valve, abandoning it completely, the Champion Techs installed the new valve directly onto the old leaking one. So every time they tried to turn on the water it continued to leak. Adding insult to injury, thus far I have not been refunded my $1197.33. Despite receiving an email stating I would receive a full refund, I never have, not one cent, and they have blocked my phone number from calling their business. Sincerely, Seriously Screwed Old Lady

Chris was my service technician today and I was more than pleased with his work. He was fast,…read moreefficient, courteous and just easy to deal with. I couldn't be happier with my long term contracts. I got a significant discount on the work. I would recommend Gentry and Chris all day. Thanks so much!!

Joe Clark came out today to do routine maintenance on our HVAC system. He was just terrific. He was…read morepolite, professional, friendly, knowledgeable and a dog lover. He explained everything, replaced our filter and signed us up for a 3-year service agreement saving us over $100. I highly recommend Gentry Service Group for all your HVAC needs.