I had All Ways check on an HVAC problem and give me a quote for replacement. Everyone that I talked to seemed competent and nice. It was a little too pricey for me to go with their replacement of a system, but I still liked them. read more

To say that I'm happy with the service at All Ways Heating & Air is a gross understatement! A year ago I had a new AC system installed. I was very happy with everything! Got 2 free service check ups during the year & these guys arrive when they say , are friendly & courteous. However , nobody really knows what a company is made of until you have a problem. ( who hasn't had a problem with an appliance , car , etc ). On a 90 degree day , Jason arrived before 2:00 & immediately diagnosed a major problem / flaw with our system. He wasn't sure headquarters would have all the parts in stock , but assured us , without being pressured that he would do everything possible to get us up ASAP . Well 2 more trucks arrived & a team of experts worked feverishly to get get the job done before the end of the day ! We have Never experienced Service like this before ! We are customers for life ! Thank You Jason , Ron & another fine technician for everything!! read more

Having just purchased a house to retire in, I wanted to replace the oil furnace and the several window air conditioners with a high efficiency heat pump. I had 3 companies quote the job. Never heard back from one, one gave me a quote but showed no interest in installing it any time soon, and All Ways gave me a quick quote, and a fair price. The unit was installed in a couple of weeks and looked to be very neatly installed. I currently live 3 hours away and they installed it without my being there. They installed a smart thermostat and I can monitor and control the heat pump from my current home which I really like. Ricky even made the 1hour drive to the house to check on what I incorrectly thought was a problem. It turned out I was wrong ... everything was OK. I offered to pay for his efforts but he would not accept it. That is service above and beyond and is so rare these days. My occupation is a plant manager of a manufacturing company and I deal with a lot of companies for materials and services. I cannot say enough good things about All Ways and I hope this review will help you decide to at least let them quote a system for you. I think you will be pleased! Je read more

Great experience. Called four contractors for quotes. Two totally ghosted me and two gave quotes for a new heating and air system. The company I didn't choose was higher and couldn't do the job for eight weeks. So I went with All Ways and they were on it. Gave me an install date about three weeks out and their communication was spot on. Email reminders and text when technicians are on their way with a tracking link. Ronnie and Taylor showed up right on time, were very professional and friendly and did an awesome job. Actually finished it early. Highly recommend. read more

I recently engaged Josh and his team to do an AC Heat Pump job for us. While busy, as they all are nowadays, Josh told me when he'd be back in touch to schedule a time to discuss the job. He called that day, set up a time. The scheduled day, I received a text saying they were on the way and there he was, exactly on time. Got a quote on the spot and scheduled the appointment. His guys showed up, did the work carefully and professionally, cleaned up any debris and were on their way quickly. Josh referred an electrician, who I will also review separately, and they were impeccable, as well. Great Experience! I know a little more about the industry than most and I know how much difficulty the trades are having getting and keeping good people. Josh is on it! I would highly recommend All Ways Heating and Air in Mars Hill, Josh and his team! read more

MARK RICKMAN came to diagnose our furnace, and he attempted to SCAM us by quoting us almost $1,400 for the job. We had another company come out the next day and they completed the job for a total of $203. They also confirmed that EVERYTHING Mark tried to charge us for was completely made up. Here's more details. Mark came out and I showed him to the furnace. He looked around for a while and eventually came up told me he was "going to his van to get a quote". He didn't explain anything. When I asked for more details, he seemed to be caught off-guard nervously making stuff up. And most of the stuff he said made zero sense. First, the part that WAS halfway true: He said that our control board was faulty. That was literally the ONLY part that was true. But I think he quoted me around $700 for the new board. The other company that came out and replaced the board for $200 told us that the part was under warrantee from Trane. So the $200 they charged was just for labor. The board was FREE. I don't remember the exact amount Mark tried to charge, but it was definitely more than FREE. And literally EVERYTHING else he said was a lie. I went over every detail Mark mentioned with the other company, who confirmed 100%, the ONLY thing wrong was the control board they replaced for free. Mark said there was an oil pump hooked to our old thermostat, so some control panel had been removed when the thermostat was replaced. I admittedly don't remember the exact details he gave, but here is what I DO know. We have GAS heat, not oil. The other guy that came out confirmed that there isn't a single remnant of any oil heating system, since it was converted to gas over 20 years ago, by that same company. They even had records of when it was done, and confirmed there hasn't been an oil pump anywhere on site in over 20 years. Also, our thermostat is brand new. It was just replaced less than 6 months ago when our AC went out due to our pipes freezing. That was in fact what was ultimately determined to be the cause of our control board failing, but it was because the ice had dripped down and corroded the board. The guy from the other company confirmed, it had nothing to do with any control panel being removed or any oil pump being hooked to the old thermostat. So Mark told us that he would have to install a new thermostat, which was confirmed a lie. He also said he would have to install a new outdoor temp sensor. But the other technician confirmed, that has nothing to do with heat. He said the only reason our outdoor sensor would need replaced is if our AC isn't working, and that there's a separate indoor sensor for the heat. He even checked that our AC, as well as the outdoor sensor were both working fine. So the thing about replacing the sensor was also confirmed a lie. Mark also made up other stuff, but I've run out of characters. (Water heater shorting out, etc..) And all of it was confirmed to be a lie, except for the control board that he tried to charge for even though it was under warrantee. I gave the other place $200, and now our entire system is working perfectly. They checked everything. And I was so desperate for heat when Mark came out that I almost gave him $1400. To be fair, I also need to mention that when I called All Ways to let them know what happened and see if I could get the $115 back that they charged for that first visit, I actually was able to get my money back very easily. The receptionist (Stephany?) was very friendly and said she would get the owner to call me. She called back a few minutes later and said that the owner was busy and couldn't call me right back, but he was happy to give me a refund. He did however insist that his tech had been honest, and had done nothing wrong. He even tried to explain in more detail about the oil pump, but it still didn't make any sense. But I got my refund, quick and easy. This would be an unfair review if I didn't mention that. Sorry this is so long. I just don't want anyone else to get ripped off. read more

Our heating went out in January and this company led us to believe that we could continue to use emergency heat even after it was no longer necessary, which ended up being an additional three weeks until they informed us we could turn it off. The result was we paid $300 more for our energy bill. When speaking with the owner to communicate this issue, he said "our employees did nothing wrong." read more