Thompson Wall &amp; Company

(6 reviews)

Sean was very quick to respond to our request for bids to fix HVAC. He continued to be responsive…read moreand followed thru with the job at reasonable price with more warranty than others. We are happy with the price and work that was done and would recommend him.

I had a water pipe in my storage room burst, and Sean immediately responded to my request for an…read moreestimate. He was at my house in less than an hour, figured out the issue, and had repairs made quickly. Big relief! He did a great job!

Mills River Mechanical

(16 reviews)

Updating after I revised my profile to indicate I actually live here, not SF…read more Outstanding. Our heat pump has been iffy since we moved in three years ago. It finally turned into an iceberg in mid-November during the cold snap (reversing valve sensor inop). It took a couple visits to diagnose, acquire parts, and fix all the issues, and Doug's team kept us updated on progress throughout. However, the best part was when James asked if the unit was still under warranty. We checked and it was, with only two weeks remaining on the covered period! So all the parts were covered and the work was completed before the deadline. Considering how much time they spent I was very pleased with the final bill. And their mindset to ask about our warranty just shows they're doing their best to save their customers money. Highly recommended! Thank you, Doug and Team!

Had them come out to check out my unit as my AC wasn't working. Charged me literally hundreds of…read moredollars ($960) not included their "diagnostic quote". Didn't end up working. Had another company come out- $250 and working. Avoid, avoid, avoid

Asheville Air

(1 review)

Great service and staff! Had an entire heat pump / AC installed including ductwork. Cost was right…read morein line with others we received but with a better unit. The techs were great, hardly knew they were here. The owner stopped out twice to check on progress. Everything looks and works excellent. Top notch!

From the owner: The professionals at Asheville Air have years of experience on all major brands of heating and…read morecooling systems. We provide quality work at competitive prices for homeowners, business owners, and contractors. Call 8 AM to 5 PM Mon to Fri to schedule an appointment or call 24X7 for emergencies.

Perfect 72"

4.0

Grant fixed the AC issue at our Airbnb and was very friendly and knowledgeable. You can tell he…read morecares a lot about the work he does.

Called through the home warranty company. They were prompt in their return call, set up the…read moreappointment (it took a bit for them to be able to get out but it IS summer, so it wasn't unreasonable they'd be very busy), and had great communication. They showed up when they said they would, quickly diagnosed the problem, and fixed it. They didn't try to upsell anything. They simply did what was necessary. I'll definitely refer them to my clients.

Aire Serv of Western North Carolina

3.8

(13 reviews)

Tammi responded to my request for service immediately. When I told her my situation she maneuvered…read moreother appointments to accommodate me as quickly as possible. Ryan is the service technician who came to my home. He was prompt, professional, and friendly. As he examined my inside and outside AC units, he discovered the problem was very severe. I was not aware that my unit was still under warranty. Ryan looked it up via Google and confirmed it's under warranty, but with another HVAC company. I appreciate Ryan's integrity and honesty. I absolutely recommend Aire Serv for prompt, friendly, reliable, honest service.

Edit: They sent out a loaner portable air conditioner. WARNING! Do not use this company! We have…read morespent over $10 grand on maintenance agreements (Advantage Plan Memberships), repairs, and finally a NEW air conditioner they recommended and installed 5 months ago. Now in the middle of the worst heat wave ever in this area, we have had no air conditioning for 4 days and our NEW air conditioner MIGHT be fixed 2 days from now. They do not consider this an emergency. The heat is making us sick. They DO NOT have 24/7 service. We called at 9:00 a.m. on Friday. The guy came out Friday afternoon but could not fix the NEW air conditioner. He had to order a part, he said. Their office is closed on Saturday and Sunday. You can only talk to a call center in a foreign country and they cannot help you. If you are lucky you might get to talk to Tammee as she seems to be the only person there who has any authority. But Tammee says there is nothing she can do. The owner is Mark Banks, I am told, but he is not available. Trust me, Aire Serv of Western North Carolina is not reliable. The so called Neighborly Done Right Promise is useless. Go elsewhere for your HVAC needs!

A Griffin Service Group

(1 review)

I highly recommend Terry and his son's at - A Griffin Service Group! If you're interested in hiring…read morean honest team of professional experts, while avoiding the overpriced big commercial companies, then look no further! I promise you'll be completely satisfied, as we are! A++

From the owner: At A Griffin Service Group, our mission is to provide reliable, high-quality HVAC solutions that…read moreenhance the comfort and efficiency of our clients' homes and businesses. We are dedicated to delivering exceptional service through innovative technology, skilled craftsmanship, and a commitment to sustainability. With a focus on customer satisfaction, safety, and environmental responsibility, we aim to be the trusted partner for all heating, cooling, and ventilation needs, ensuring optimal performance and peace of mind for every customer.

Champion Comfort Experts

2.6

(34 reviews)

Champion destroyed my home and I now need to seek legal counsel…read more On 11/22, I had a small leak near the washing machine tap. Called Champion to help and they sent Chase over. Despite turning off the water, Chase cut the line and water sprayed everywhere in the laundry room and into the wall. Chase capped it, the water eventually stopped and he completed the repair. Chase has me run the washing machine and he left. After 10 minutes, water started flooding my laundry room, kitchen and into my main bedroom. Chase comes back, runs around the house trying to figure out what happened, tears down insulation in the crawl space and then realizes he forgot to attach a hose to a drain pipe in my laundry room which caused water to flood everywhere. Chase tells me his manager will call me on Monday and leaves. After leaving to get dinner and coming back, I notice brown stains on the ceiling in my basement and my hot water was no longer working. I looked at the hot water tank and there was water everywhere at the base. Dishwasher also no longer working. We use the dishwasher everyday and it worked the night before the incident. Chris Thompson, the manager from Champion, does not call on Monday. I have to call three times before getting a hold of him. He gives me a promise that he will make everything right. He schedules someone to replace my hot water heater the next day and sends a company they work with called RestroPros to my home to asses the damage and make a plan for mitigation. Tuesday, my hot water tank is replaced by Jacob who walks around the home and reviews the damage. He assures me that Champion will take care of everything. Chris comes to my home when Jacob is done, shakes my hand and again reassures me that he will make everything right. RestroPros comes on Friday, takes pictures of the damage and take measurements. Tim from RestroPros tells me how they are going to have to remove drywall, paint my ceilings, replace flooring, cabinets, etc. He confirms that Champion would be billed for it and they've never had an issue having Champion approve this kind of work to be done as a result of something they caused. Tim sets up fans and dehumidifiers around the areas with high moisture. The dehumidifier in the laundry room emits an odor that makes my wife and I nauseous so we ask that it be removed. I put my own dehumidifier in there but it is not nearly as effective. Champion eventually removes the dishwasher and when they take out the old one, Jacob sees the water damage behind the dishwasher, says the drywall would need to be replaced and I have him again confirm that Champion would take care of it. RestroPros comes back to remove the fans and dehumidifier. They review the damage and once again reiterate that Champion would pay to fix everything. Tim comes back the day after the equipment was removed to finalize his report. Tim notes that the moisture in basement ceiling below the dishwasher is still at 97%. High moisture levels found in floors and walls upstairs as well. Champion eventually installs a new dishwasher. I talked to the installer (Haiden) about what happened and the installer again reaffirms that Champion will take care of all of it. RestroPros sends the mitigation report to Champion but no one proactively reached out to me to tell me what would happen next. I eventually talked to Josh, a manager at RestroPros, who tells me Chris is talking to the Champion leadership team about my situation and believes I would get the answers I was looking for the next day. Three days later and I finally talk to Chris about what is going on. Chris tells me his team has gone above and beyond and says that none of this was their fault and that they replaced my appliances as a courtesy and claims not to take fault for those issues. He tells me my dishwasher hasn't worked in months (so now he's calling me a liar), they aren't going to pay to have the water damage to walls, floors or ceiling repaired properly and that they will end communication with me. He said if I don't like it, we can take it up in court. After being called a liar by someone representing a company that damaged my home, I used the F word which I guess was a bridge too far for the company who caused thousands of dollars of damage in my home so he hung up on me. I've never been more offended in my life and can't believe I now have to hire a lawyer because Champion, despite swearing many times to fix everything, is now refusing to repair the damage they caused. At no point did they ever explain to me that they were only paying for a dehumidifier in the laundry room. Quite the contrary as multiple Champion employees told me how drywall would have to be replaced throughout my home (not just the laundry room) as a result of this incident and they all said Champion would of course pay for it. It is insane that they would replace appliances without accepting fault or accountability for the water damage caused by the appliances they replaced.

We have been customers for many years on plumbing, generator service and HVAC. Since this formerly…read moreexceptional business was purchased by a private equity firm they suck.

Roto-Rooter Plumbing & Drain Service

4.3

(18 reviews)

Arrived on time. Did a great job finding the leek and repairing it promptly. Professional and…read moretrustworthy.

Ben Remington at Roto Rooter Plumbing repaired a toilet flange for me, and I could not be hapier!…read moreRR office and Ben were extremely easy to work with. Their customer service is outstanding! They responded almost instantly to me, and Ben did an outstanding job. He was on time, personable, knowledgeable, and hard working! Ben ended up saving me half of the original estimate! If I could give them six stars, I would.

NCPD Service

(2 reviews)

Last summer Pedro came out to assess a plumbing leak and quickly pinpointed the break in an outside…read morefaucet pipe leading to tbe inside . He returned with all parts and also suggested putting in shut off valves to avoid further problems down the road. Very polite , conscientious and knowledgeable. We will use this company again. Thank you!

I had such a great experience with NCPD Service plumbers! They fixed the leaky plumbing in our…read moreshower and vanity faucets that another plumber had messed up, and I couldn't be happier with the results. Pedro, our plumber, showed up right on time, worked carefully, and kept everything super clean. He even wore shoe coverings, which really showed how much he respected our home. He took the time to explain what he was doing and why, which made me feel confident the job was being done right. Their prices were fair--right around what you'd expect for good quality work--and the service was top-notch. I highly recommend NCPD Service if you want reliable, professional, and friendly plumbers who actually care about their work!

A-American Electric

(18 reviews)

I moved to Asheville three years ago, and I had a lot of trouble finding a good electrician to…read morehandle my different electrical problems with my condo. I finally found A-American, and they were great. The solved all my problems and gave me a really thorough knowledge about everything. I had them hang two sconces in the bedroom, and fix an overhead light that was not working correctly. They did good work, and gave me a ton of knowledge about my electrical system that is invaluable. Great people. The technicians they sent were top of the line. Their service truck was really well stocked. They had everything they needed. I checked out their van. It was impressive. Good people make all the difference in the world. They are a well run company with excellent technicians. The techs seemed to like the business as much as I do. I like that when the company recognizes their biggest asset is their people. Not cheap, but fair pricing. I got more than I paid for, for sure. Well satisfied. I am delighted by their service and will call them next time I need help.

I reached out to A-American Electric and got a VERY quick response, which I appreciated. I was in…read moreneed of a dedicated outlet in my basement for a treadmill because the power was tripping if I tried using a non-dedicated outlet. The team was able to come out very quickly--next day, I believe--and provide an exact cost for the work. It was a fair price, given their responsiveness. I appreciated how quickly they were able to work, and their level of professionalism. You may pay a slight premium for the services at A-American Electric, but for that premium you are getting timely/transparent service, and a high degree of professionalism.

Elevation Electrical Contractors

They were very helpful and honest. They took the time to explain what we needed with our generator…read more We appreciated their professionalism and honesty. We would definitely contact them for any other work that we might need.

Got someone to me quickly. John was thoughtful, honest and thorough. Appreciated his timeliness,…read morekindness, knowledge and curiosity.

Guthrie And Daughters Home And Appliance Repair

(1 review)

I had an emergency and he responded within 15 minutes. He came quickly and was able to handle the…read moreissue. He is very courteous and knowledgeable. He was also able to fix a few other issues we had as well. I would highly recommend him for any maintenance issues.

From the owner: Guthrie & Daughters: Your Local Experts for Reliable Appliance Install, Repair & Service. read more

Travis Jones Home Maintenance

(6 reviews)

He was on vacation when I called him and has not returned my call from 2 weeks ago. I talked to…read morehim briefly. That was not a very good response

Travis did some odds and ends in my home to include caulking, window screen installation and…read moreremoving and replacing flooring in my crawl space. He helped reduce my costs by purchasing wood panels that were less expensive than what is typically charged. He is highly professional, always on time and does great work. I highly recommend Travis for any home maintenance needs. You won't be disappointed!

Thompson Wall & Company - hvac - Updated August 2026

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How can a company have any pride or professionalism in giving a quote of 950 to install two new…read moretoilet's. Greed beyond any imagination What an insult trying to taken advantage of people who don't know any better Shame on you

Pritchard Heating & Cooling

4.0

I do not recommend this company... If you want Company to…read morecome out, do a quick fix not fix the unit so your unit breaks down within 20 days then they come back out charge you again then order a part charge you to come back out and install the part then the part doesn't last 24 hours charge you again to come back out the next day then order a new part and then install the part and then charge you again use this company. This company is the worst company ever they will overcharge and not fix the issue

My house wasn't staying cool yesterday and I needed AC - stat! I spoke with both Jackie and Angela…read moreon the phone who were both very kind and professional and did everything they could to get a technician out to me as soon as possible. I was shocked and so pleased when the technician, Hunter, was at my house so quickly! He was friendly, professional, and thorough. He also worked outside in a ridiculously heavy downpour! He had my AC working in less than an hour. I needed a new capacitor and some Freon, and the cost was just over $300, much less than I was expecting for a call like this. I am very satisfied and will not call anyone else but Pritchard when I have an HVAC issue in the future. I was comfortably cool in my home much sooner than I had expected! I am a very satisfied customer!

Flow Appliance Repair

4.5

(6 reviews)

I called Flow for washer/dryer service. They came out the same day & fixed my dryer. There was a…read morepart needed for my washer so they ordered it and called within a few days to install it. Very prompt & did very good work. I would definitely use them again!

I am gaving an emergent issue with my refrigerator for the last 48 hours and I realize some…read morecompanies may not work or want to work over the weekend or holiday weekend, but it would have helped to have the business get in touch with me after the initial message. My next messages went unanswered and it adds stress to an already stressful situation. All our food and frozen items are going bad now.

Perfect 72"

4.0

Grant fixed the AC issue at our Airbnb and was very friendly and knowledgeable. You can tell he…read morecares a lot about the work he does.

Horizon Heating & Air Conditioning

3.6

(27 reviews)

Chris Spano was out this morning for our semiannual service of HVAC system .. He is an excellent…read moretechnician and a great guy - such a pleasure to work with.

I was looking for a family owned company to replace my heat pump. I found Horizon which is veteran…read moreowned. Chris who came out to check out my system needs and Jamie who was my contact person in the office were both friendly and professional. Jamie has a great sense of humor and returns texts/calls promptly. Kevin and Pablo installed the unit. Very competent and neat workers. You would never know they were there! Their prices are much better than the local companies that are corporate owned ( like champion ). I have recommended this company to everyone I know.

Four Seasons Plumbing

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(80 reviews)

Prompt, thorough, knowledgable and courteous... that describes Bryan (the plumbing tech) who came…read moreto investigate a strange sewer gas smell that we've had in our house for some time. He asked great questions, looked at all possible places and issues that might be causing it and explained his thinking every step of the way. I now see how plumbing problems can be so complex and mysterious! He gave me honest and fair estimates for doing further tests to determine the cause of the problem, without any pressure at all. Oh, and Katt and Arlene were awesome in setting up an appointment quickly; both were so helpful and cheerful. Added bonus-- these are my kind of people; people who not only love their jobs but also love our animals...this month in lieu of a service charge they are collecting a $35 donation to Asheville Humane Society. How cool is that?!!

I've used these guys in the past and been pleased. But to replace a hot water heater they wanted…read moreover $5,000? I had it done for $3,000 less.....using the same hot water heater they quoted. I recommend you shop around before using them.

Mountain Heating & Cooling Service

3.0

(8 reviews)

This company rips people off. My mom called this company in October of 2023 to diagnose an issue…read morewith her Air Conditioner. My mom is in her mid-seventies and was taking care of my aunt who had just had surgery and was in her eighties- and it was HOT! Long of the short - this company charged my mom $450 for a $21 part and 20 minute visit. My mom raised concern about the price and was told by the manager that everyone was charged that fee because he had to pay sick time and healthcare for his employees.. $21 part.. 20 minute job.. $450... call another company

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Raycraft Electric