We used Heavenly Coach and it was perfect! Autumn was our…read moredriver and she was fantastic

We had Mike as a driver & he was awesome! He was so sweet and fun. We could not have asked for a…read morebetter driver for our trip!!!

Upon making the reservation for this car, I was very impressed with the kindness of the owner and…read moreavailability of the car last minute. The reservation was for 3:45AM to get my daughter and her boyfriend to the airport for their flight. He showed up on time and was very friendly and helpful with the luggage. For all of that I would give 5 stars at that point . But......after a while my daughter texted me and said that she was concerned that the driver was falling asleep at the wheel because he was swerving over the yellow line and back to the white line on the edge of the road. She was scared. She said he missed a couple exits and just didn't know if he was distracted or what. But it added time to their ride , getting them to the airport later than expected and she was very concerned for their safety . Her words were "that was a horrific experience and I am nauseous and anxious from that ride". I immediately called the owner and his wife answered. I explained the situation to her and she was shocked that my daughter had that type of experience. Her husband "the driver" then soon after texted me ( didn't call) an apology. He said he was not swerving and only missed 1 exit. He said he was truly sorry if he made her uncomfortable and if he could make it right he would. Well, I gave him a 40% tip prior to him giving the ride (because that's how they require you do it, which makes no sense). I believe a "tip" is based on your experience with the person , not a requirement. ( And my husband and I have recently been giving generous tips to people because we know Covid has impacted incomes and we're trying to be helpful when deserved) Anyway, he said if he could make it right he would and when I told him my frustration over the tip I gave him, he never once offered to repay any of it, Which I would expect from him as that amount clearly wasn't deserved based on performance. So..... based on all the facts around this car experience and the response from the owner, I won't be using them again, which is a shame because had the situation been handled differently, I would've considered it. They were prompt and the car was clean and the owner helpful , but the safety of my daughter is of the most importance and for that experience I can only give 2 stars.

We decided to get a limo for my wedding from this company based on their solid reviews; boy was…read morethat a mistake. First, in the middle of June, the limo that they sent to take us from the reception to our pictures had no air conditioning. The vents were in fact blowing out air hotter than the outside air. We had to open the back two windows (the only ones able to be opened) just so that we didnt pass out from the heat. The poor girls had their expensive hair and makeup ruined. Second, the driver acknowledged how hot it was in the car, however she said not to worry, because they were sending a different car to pick us up from the pictures. So we took our pictures and waited. And waited. And waited some more. Until finally we were half an hour late to our own reception, with still no new car. At this point in time, just wanting the entire ordeal to be over, we got back into hell on wheels and suffered the rest of the way to the reception. Finally, to top it all off, they are refusing to reimburse us for anything; they say that we were offered another car (the one that never came) and that we were late because we were taking pictures (completely untrue). All in all, it was the worst limo experience I've ever had. I should have dressed a chimp in a suit and had him drive us in my grandmother's minivan. It would have been cheaper, easier, more comfortable, and im sure that we would've gotten better service from the primate than we recieved from the owner of this company. Do yourself a favor and find a different company to do buisness with.

I highly recommend Metro Limousine! John, the owner was extremely accommodating and helpful while…read morehe helped plan our wedding - even as our plans kept changing! We had two fantastic drivers - one for a beautiful, brand new Escalade, and another for a shuttle van. It was such a weight off our shoulders to have them bringing us to our destinations on our wedding day, and then having the comfort of the cool van for our guests. Thank you to John, Sean, and Billy for helping to make our day run so smoothly!

Outstanding service each time I have used Metro Limousine. John is very responsive through the…read moreentire process and his drivers are amazing; especially Bill. Very reliable - I highly recommend this company.

Great service. Clean cars polite driver and always there for the client. Long time business and…read morestill going strong

I set up a limo for a concert at the Cleveland Agora for my teen daughter and her friends. Gary was…read moreawesome from start to finish. He made this experience a great one. Excellent customer service! Our driver, JD, was absolutely amazing!! He surprised my daughter when he arrived with "her limo", and continued to ensure that the girls had a wonderful experience. He was ready and waiting for our pick up, was so friendly, even offered the girls a jacket when it was colder than they anticipated when they got out. If you need a great limo and excellent service, I definitely recommend Moonlight Limo. Ask for JD, you'll be glad you did!

Do NOT let the 2001-looking website dissuade you from using this service. I almost did and would…read morehave woefully regretted it. This was by far the most friendly, thorough, and best priced of all the limo services I called in Akron. And I called most of them. And when I did call, I was walked through each step of the process, everything was priced up front (and he even told me the recommended tip range), and the quote was far and away better than every other service I contacted. Pat showed up a half hour early, was friendly and cordial, even all the way until 2am when he dropped us off after the bachelor party, in which he took us to three different places and waited nearby while we ate dinner and trotted around Cleveland. When they say their service sets them apart, they mean it. I will unquestionably use these guys again if I need a limo in the Akron/Canton/Cleveland area. Total five stars. Thanks for making our night run smoothly, guys!

Took a limo up to Cleveland to hit the casino and Cavs game. Great service and Ken the driver is a…read moregood guy. Well worth it so don't have to worry about a dui.

DO NOT USE THIS SERVICE!!!! was promised a white party bus with a stripper pole and bar .was told…read morewe had to pay up front. A yellow school bus showed up with spray painted windows, an igool cooler with ice, and completely dirty inside. Owner called and stated we would receive money back. The next day we were told to talk to his lawyer because we would not be receiving any money back. Posted our story on facebook received mutiple comments with similar stories!!

Jag at Bonzer Limo treated my Vip Client like a long time client of his and made us look great!…read more Clear communication, fair pricing, on time. Professionally dressed, vehicle immaculately detailed, stocked with water. He did it 100% accurately and he will be our Go To Guy for any and all travel for our clientele in the Columbus market. Thank you so much!

Best in the business. My go to whenever I m in Columbus. Car is luxurious. Service is always above…read moreand beyond. Highly recommended!!!