Hi. We wanted to…read morereach out and express our appreciation to Lynette in getting us back into another Jeep. My wife and two young boys were t-boned recently in our Jeep Cherokee we also purchased from your dealership. The Jeep was a total loss. Lynette braved the freezing cold digging out used Grand Cherokee's for us to test drive. After five hours we were driving away in our replacement vehicle. We love Jeep and Progressives dealership. We were Lynettes 7th customer since she started in October and she did great. We look forward to future purchases from Progressive and their great sales team. The Fidoe Family

I am done here. I took my truck in for a soft brake pedal. I was contacted saying front rotors were…read moreslightly pitted, needed to change, although last " inspection" said brakes n pads were fine. So $600 later I went to pick up my truck, I immediately pushed the brake pedal to the floor. I went back in and told him, he said " THERE ISNT ANY CODES, SO WE WOULDN'T KNOW WHAT TO DO" SERIOUSLY? $200/hr for parts changers. I had a heated mirror supposedly replaced. I have a $100 deductible, I was told the receipt wasn't ready and it would be mailed. I have never received anything and mirror still doesn't work, but nothing I can do

I recently purchased a 2500 GMC Sierra from Ron Marhofer GMC and had a great experience. They had…read morean excellent selection of trucks to choose from and were very up front with pricing and trade values. I felt like the sales representative Doug did an excellent job showing me the vehicles and it was a very transparent sales process. I would highly recommend this dealership.

I made a appointment and filled out all thier information then all of a sudden "they lost the keys"…read morethen "lost the vehicle" then "lost the keys" Matt is not professional

What happened with this dealership? Nothing good. My wife took her 2018 Corolla in for scheduled…read moremaintenance and they gave her a laundry list of needs repaired/replaced immediately. Mind you this vehicle has NEVER missed a scheduled maintenance. When parts needed replaced do to wear or out of specification they are replaced. This time they tell my wife she is in immediate need of a battery. Wife says "My husband just replaced the battery in November 2025." Service rep says, "then tell your husband to take it back." Apparent strong arm tactic. I, the husband, having some knowledge, experience, and diagnostic tools tested the battery. It tested all good. I then took it to another mechanic for 2nd opinion. His diagnostics also found the battery to be 100%. Toyota of North Canton was going to charge in excess of $300 to remove and replace a perfectly good component. It is my opinion that if your toyota requires service you should absolutely avoid Toyota of North Canton. I question their ethics and professionalism. And if I question the service department, I must question the integrity, ethics, and professionalism of the rest of the enterprises.

We took our 2022 Highlander in June 2025 and they had us do evaporator disinfectant. We then had…read morethe AC begin to not get cold. Took it in this spring to have it checked. They charged us $500 to evacuate the system to add dye and check for leaks. Took it in today, and surprise no leaks anywhere. Told the dye must have sealed the leak with no evidence of a leak. They lost Freon was they did the service and charged us $500 to cover it up. Do not go here especially for service. We can't find another Toyota dealer that does the disinfectant.

Tom is a straight shooter and the vehicle I bought was exactly as it was described. Thank you and I…read morehope to buy again from you someday.

Great dealership that stands by their word and are not out to take advantage of you! They do…read moreeverything they can to make sure you are happy with the purchase you make! Genuinely nice people are hard to come by at dealerships and this place is one!

We've bought four cars from this particular dealership because of how fantastic their sales team…read moreis. We first met Josh Stamps on a random visit and he was so nice. We've since returned multiple times to see Josh and work with him on finding the right vehicle for our needs. I appreciate how upfront they are about trade-ins and they've given us fair trades for all the cars we've traded in.

happen. I purchased my Ford Maverick on April 27, 2026. The transaction itself was very smooth, and…read moreI'd give my salesperson, Josh, 5 stars. He was young but very pleasant and easy to work with. As far as buying the car went, everything went smoothly. The issues began after that day. While I was there, I called my bank to get the payoff numbers and wrote everything down: the bank's name, address, phone number, account number, payoff amount, and daily per diem. These figures were all prior to a payment that was due the following week, which was fine, since my bank would eventually reimburse me. A week later, my salesperson contacted me to say they might need the payoff information again. At that point, I sent him a screenshot with all of my banking details, including my account number and the bank's mailing address. After two weeks, I checked my account to see whether the loan had been paid off, and it hadn't. I followed up, and was eventually given the name of someone in the accounting department to handle the situation. After looking into it, he told me they had sent the payoff to the wrong bank because they'd pulled the wrong address online. I asked how that could happen when I had sent a screenshot with the exact information needed. I never got an answer, only that he would get it handled. Getting it resolved was the priority, but I still don't understand how they could send a check on my behalf to whatever bank a quick online search turned up. I sent him the same banking screenshot, and to his credit he followed through and resolved it, though it took 30 days from the date of purchase to get my loan paid off. In the meantime, I was about to make another payment on a vehicle I no longer owned. On top of that, the amount they paid off was not the payoff figure I gave them, but that amount minus my payment, roughly $450 less than what we'd agreed on. As I said, the purchase was the easy part. But how can a company handling your finances be this careless? They sent the payment to the wrong place, didn't act on it until I pushed (apparently not a priority once the car was sold), and paid about $450 less than agreed because the payoff amount had changed. My strong advice if you do business with them: get everything in writing, wait until everything is fully completed before posting your review, and if you have a loan payoff, watch your account closely to make sure they follow through in a timely manner.

Bait and Switch I call up to this dealership to inquire…read moreabout a vehicle. Ram 1500. Its on their website. I call to see if they still had it in stock. I gave them the stock number. They said yes we still have it. Let me confirm with my manager. After a few moments they confirmed that they still had it. Since I was only 10 minutes away, I decided to drive up there. When I get into the dealership and inquire about the Ram.....U guessed it. They said it was sold. I told them That I called 10 minutes ago. Was it sold in 10 minutes.? They said no it was sold a couple of days ago. WOW!!~ then they wanted to put me in any thing that they threw at me. NO THANKS!

How rude Service manager Ken M treated me !! perception, personality body language goes with…read morecustomer service!He needs retrained!!Then they reached out today to tell me it didn't happen, shame on you !!! In about an oil change that I was told I was going to receive but as a manager all he had to say sorry this doesn't go with your maintenance package but no Ken came with his disrespect!! Like I came to steal 6quarts of oil shame on you for even responding with covering up bad behavior

Customer service is always a question when you walk into any car dealership. I can honestly say…read morethat Spitzer is a great place to buy a truck! We didn't have a great experience at a dealership that someone recommended us, and Spitzer was on our way home. We stopped in just to do one final look, and with in minutes were treated with respect and a sales person who wanted to help us find the right solution for our situation. This is a great team, and have earned lifetime customers!

May 30th 2026 - I made an appointment to go and look at a 2026 Tahoe. It was at the Spitzer North…read moreCanton location I had my down payment check in hand and my loan check. I signed the paper that ran all the numbers, included my trade in, and showed me my balance after my trade in. I was told that because it was Memorial Day monday, they could have the vehicle there by the following weekend so I could pick it up and complete all the paperwork. Tuesday I get a call - the other dealership sold the car that I had signed for. I let it go, figured mix ups happened. HOWEVER, I was supposed to get the May military appreciation month discount and had everything lined up to buy in May. Now because I was "officially purchasing" after May, I could no longer have the $1,000 off even though this was the dealerships mix up. I received a phone call saying they had a different one that was exactly the same but didn't have a certain package. He said to quote "you probably didn't even realize the other Tahoe had this package". It was the Tow package (and apparently young females automatically don't know anything about the packages their buying). I told them I grew up in a campground, I wanted that one specifically for the tow package. The following week I had decided to place an order to have the exact Tahoe that I was originally going to purchase made. I was told it would take 8 weeks to be finished. I called 8 weeks later to find out the salesperson that I had been working with (bless her heart, she was absolutely fantastic in the midst of all this) no longer worked there. It took over a week just to get ahold of a manager or to even get a phone call back. At one point, a woman I spoke with said "Oh this must be your Tahoe that is set aside here then". Once I got a call I was told that there was a problem with getting a Tahoe LS and that they're no longer taking orders for new ones because they will start making the 2027s so I would have to order one of those. I told him that I didn't order the LS, I ordered the RST. He stated the same thing to me. It sounds like they NEVER ordered the car to begin with because nobody can give me a straight answer. I got ahold of a manager last week who stated they found the same Tahoe and they were going to try and get it from the dealer but it was "a little further than they usually transfer". Sir, this was your dealerships fault - I don't care if you have to get it from across the country at this point..... Needless to say that was a week ago and STILL CRICKETS and it is now mid August 2026. I do NOT recommend this dealership to anyone unless you like to get screwed over. You would think a dealership would be happy to make a $80k sale considering I had all checks in hand. Avoid this place at all costs.