Tow truck driver recommended em after being stranded on i40. Barbara got me going Monday morning and all parts and repairs installed by Tuesday and back home I went. Thorough inspection on other items of future concern as well and quality parts used. I Would recommend them. read more

My friend and I were broken down on the side of the road for hours waiting for a tow from USAA. After the third tow truck from USAA canceled on us we were a bit nervous about our next steps. We called Black Mountian Automotive and with out hesitation they had a tow truck on the road and got us with in 20 minutes of hanging up. They took us back to the store and repaired our car and sent us on our way. While we were in the store we had the chance to talk to the kind woman behind the counter and met her dog Winn-Dixie! They allowed us to bring our dog inside as well. They stayed open to finish our repair and make sure we were all okay. We also got to buy some earrings that the owners mother made! Everything about our experience with this shop was excellent and I highly recommend calling them if you are ever in a bind. read more

Black Mountain Automotive - Tires Near Me - Black Mountain, North Carolina

Went here a few weeks back for an oil change but waited to see how things would pan out before reviewing. I don't like to side with a low rating if there are only a few reviews but I have to add my own not so good experience to the mix. Looking for a local place, I called black mountain auto and scheduled a simple oil change. They asked me to get there super early. I arrived right when they opened and stated I would go to the store and be back (walking distance) Went to the store and when I came back and hour later my car was in the same place. Thinking it was done, I approached the counter excited about the timing. Turns out they hadn't even touched it. They began to change. Now it's like 10 am. They found a small blister on my tire (knew it was there) and advised me to change it. They said they could easily find i tire. Having all wheel Subarus for years (what I have now) I expressed concern that they might not have the same tire. They stated I could come back and they would find one. Went to pay and suddenly they had a tire they could get and get on within 30 mins. Should have trusted my gut. It was another 2 hours. Pretty sure the cashier (who was kind I will say$l) was now on her 12th cigarette break outside and I was anxious about missed work as we were on hour four. Immediately out of the place my car is pulling right (shocking as that's the side of the replaced tire). I call and bring it back to them so they can check it. They tell me they did a test and my alignment is correct. Just went to another place. Of course they would tell me this as the other place immediately identified the mismatched tire as the issue. Wasted $200. Oh and the advertisement of cheaper oil changes doesn't work for synthetic. Would not recommend this place. read more

Black Mountain Automotive - Waiting room. Had a lot of time here. - Tires Near Me - Black Mountain, North Carolina

From window regulators, to front axels, a radiator and whatever I threw at them in between... these people are constantly coming thru for me and making sure my cars back on the road and safe to drive. The lady that works the front is nice as could be (not sure if she's the owner but she's darn close to pretty much being there every single day) ; not a single issue leaving this place in the two year span I've dealt with them. If you're having trouble these people will get you back on the road in a timely manner; read more

I'm not generally one to write a review, but at this point, if I could put 0 stars I would.. help yourself and read the entire thing. I took my truck in to get a major oil leak fixed. I was pleased to be told it was a simple fix and taken care of so quickly, as they replaced the crank shaft seal. They charged me less than $200, were quick, kind and efficient, and I was on my way. I appreciated their work and service! That all changed when I took my first long drive. I left Black Mountain towards Durham NC, and upon my arrival my engine was smoking intensely with oil everywhere under the hood and vehicle.. the exact same issue I had before. Amongst a 3 hour drive, my truck managed to leak all of its 7 quarts of oil and was bone dry... not only was I immediately frustrated with the circumstance, but as well with the mere thought of my engine melting on the way because of a misdiagnosis. I then had it taken to another shop and was told by the mechanic that he was shocked my engine didn't blow up on the way. He told me the oil leak was coming from a quarter-sized hole in my timing cover, that is very close to the crank shaft seal, but was hidden and in a spot easily missed by many inexperienced mechanics. I proceeded to call Black Mountain Automotive to hear their thoughts, how it may have been missed and if they were willing to work with me on compensation, since they claim their work is guaranteed. To my disappointment, they were not only unwilling to accept the responsibility of their negligence, but also did not seem to care that I could've totaled my vehicle and/or gotten seriously injured along the way. I had a long conversation with Caleb, the manager, resulting in him claiming that if the other mechanic believed it was a case of negligence, he would be more than happy to cover it. The new mechanic gave me a detailed run through of the issues, showed me the parts, explained why it was likely missed. He said that the hole in my timing cover was caused by months and months of the metal being grounded down, and that he's sure it was there when I took it in. Unfortunately, this is where my grief truly comes in... I tried to get the two mechanics together on the phone, as Caleb requested, and of course Caleb "wasn't in the shop". Since that morning, I have now called a total of 12 times, simply to have a conversation with Caleb. Unfortunately, I have been blatantly avoided. Each time, I have gotten a different excuse of why Caleb is unavailable and that "he will call me back". 1. Sorry, he's at lunch. I'll have him call you when he gets back. 2. Sorry, he's in the bathroom. I'll have him call you right when he gets out. 3. Sorry he's elbow deep in a vehicle right now. I'll have him call you back. 4. Sorry, he's moving vehicles around in the lot. He'll call you when he comes back inside. 5. Sorry he isn't in today. I can have him call you back tomorrow. 6. Sorry he's running a few errands, I'll have him call you back. 7. On and on with the excuses. I have yet to receive a call back. I have asked for his cell phone number, yet I was told by the receptionist that he specifically told her not to give it to me. I have asked to make a phone appointment with him, yet receptionist said "sorry I can't don't do that". I've never had this bad of services before, from any company. I'm shocked that they choose to conduct business this way. At this point, I don't even care about the expense, nor do I want them to cover it. It's the poor integrity, lack of respect and trouble I've had to go through with them that I'm disappointed to see at this point. If you're looking for a shop that does things the right way, that will treat you with respect and give you stand up service, I would urge you in my personal experiences to avoid this place at all costs. read more

Have had 2 brake jobs there in the past 6 months, and they want to charge me $80 to turn a 3 week old set of rotors. NOPE. Have asked them to rotate tires on 3 oil change visits, and they were never rotated. They use crap parts and don't back them up when they fail. read more

My friend and I broke down on our way to Asheville a few weeks ago. We had planned to stop in Black Mt for lunch, but heard a clunk in the engine as we pulled into town, then the car would not go in reverse. Once pointed in the right direction we managed to drive forward the couple miles to Black Mt Automotive. They kindly took time to check out the problem, a transmission issue, and noted that it looked like a new one. They thought it might be under warranty, it was, and said they were sorry, but it would have to be fixed by the installers of that transmission to keep it under warranty. AAA towed it back to W-S (fortunately I had full milage coverage) and they helped us get a lift to Asheville so we could get a rental. Throughout the ordeal they were extremely helpful, and although they did not do the work I would feel more than comfortable calling on them if we are in area & have any future problems. read more

Needed just a knock sensor replacing and they were able to get me in quickly and also out the same day! Would definitely recommend! The price for repair was about what I expected to pay also. Thank you my car is happy now read more

Just took my car in to see if it needed brakes. they didi a thorough check including pulling one of the back drums. didn't need brakes and they didn't charge me anything for the diagnostic read more

Truly the best place I've been. They make me feel so comfortable and after comparing prices with other shops and friends experiences I'll never go anywhere else. They've done so much for free even after insisting on paying! (Specifically, my headlight bulbs, and fixing my guard underneath my car) read more