We visit every time we're on the island- beautiful local art, warm and friendly staff who clearly enjoy sharing information about their artists and their work - very high quality and fair prices read more

I go to this shop every time I go to Kauai and it is a very special place. Highly curated collection of jewels and many one of a kind pieces. I always find a treasure or two. You may pay more but you will love whatever you get forever. Owners are as is Mariah. Cute shop Nextdoor too read more

This is a exclusive Jewelry store that has beautiful black pearls. Many with diamond accents. We found two sets we liked but the Average was a $grand. So we really have to think about it. The black pearls are semi rare from Tahiti. Superior Quality... read more

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Saleswoman was extremely rude. She didn't want to help me at all. And in fact seemed annoyed that I was there

Purchased a $3,000 pendant to honor my sister's passing. Super sweet service at time of sale. Pendant was defective, scratching my skin due to diamond point being too low at back of setting. After multiple attempts to reach salesperson, hoping he was ok since he seemed so nice, I privately reached the jeweler who made the pendant & she apologized, was gracious, very helpful & kind. She made accomodations to replace it. After my experience with this shop I would never recommend them. I was not given a jewelry box for the pendant either & didn't really think about that until the service seemed really bad. The aloha I was shown now feels like they shine customers on. I live in Hawai'i & aloha is beautiful... not something to fake. Super bad experience. read more

Walked in and received no Ohana or Aloha Spirit in this store whatsoever. Not even a simple Hi. The Asian lady working was so unwelcoming. Wouldn't say a word and I truly felt discriminated because we were Hispanic. Little did she know how interested I was in their Black Pearls and was prepared to purchase one. I decided to take my $1500 elsewhere and still came home with my pearl! Don't waste your time and money giving it to stores that can't treat their customers with respect. The owner needs to know this! Hire people that help you grow your business not lose it. read more

Lovely space and nice salesperson working here! I wandered in here during a rainstorm and found solace amongst all of the beautiful things in here. From incredible local artwork to gorgeous jewelry there is so much to revel in here, especially in the well lit main room. The natural lighting is stunning and all of the pieces I tried on looked fabulous. I had to take notes on all of the items I liked to add to my wishlists for upcoming celebrations. read more

Dropped in in the last 10 minutes before they closed, and the person working there could NOT have been more annoyed. She wasn't interested in telling me anything about he artists, she didn't even smile. She wanted us to leave, and it was clear. So we did. I liked the local art they had, but I didn't like the chill in the store. No, thank you. read more

Last here at Black Pearl about 9-10 yrs ago & was looking forward to coming back to see the gorgeous pearls. They've reinvented themselves & now host an art gallery as well as jewelry Offering fine jewelry with pearls or stones, as well as more affordable metals, I was hoping to browse a bit & take my time to see if a particular piece was speaking to me but the pushy salesperson would not leave me alone Telling me all about the pieces as I walked over to any area, touting how great everything looked ( when it didn't ) was overall very off-putting & I just got to the point I needed to escape Won't be back read more

My wife and I have purchased from Black Pearl in Hanalei and were impressed with both the service and the high quality of the artwork. We re-visited yesterday and though we didn't buy, had a lovely interaction with the sales woman. There are only two higher quality galleries in Hanalei, with Black Pearl being one of them. Worth a visit for sure. read more

Beautiful ring selection if you're looking for fine hippie gems :) we got our engagement ring here and couldn't be happier. Thank you Helen!

I have been to the Black Pearl a few times. The staff is attentive, knowledgeable and so helpful. I love they added the art gallery. U bought a number of things from jewelry to paintings and will come back whenever I come to Kuaui. It's my favorite store. read more

Everyone on Kauai is nice. Whether their business practice is sound is another story! My partner and I have been together for 11 years and we decided to buy some official wedding bands during our anniversary trip to Kaua'I in May. We went to this location first, but then decided to do a bit of research before we bought our rings. On the day of our anniversary, May 17th, we bought our rings and were excited to get them when we got home. We got custom rings so we didn't just buy what was in the display cabinet. The person that helped us, had to call the manufacturer to ensure what I was requesting could be made. The person that called, didn't hand off all of the details to the person who wrote up the order. Of the two rings we purchased, 1 was completely wrong and I was left to work directly with the manufacturer to get my purchase resolved. Here is what worked: * The people were nice * The sales process was not pushy * They had lots of rings for us to try on and decide. * I got specific instructions for sending it back * The manufacturer was gracious, kind and cares about the credibility of his business. (Jerry @ Hawaii Titanium Rings) - so Black Pearl works with a reputable supplier. Here is what did not work: * The sales person that talked to the manufacturer had a sloppy hand off * I basically had to defend what was supposed to have happened during our transaction because Black Pearl was no-where to be found. I had to send the steps of what happened during the transaction and what I remembered us agreeing to (since the order was written up incorrectly). This means sending emails, taking photos of receipts, recounting the details. * We got a receipt that had absolutely no details about what we purchased (type of wood, type of metal, quality of diamond). I didn't look at it until later in the day * The seller (This Black Pearl store) just sells and hands off and doesn't care whether your purchase is correct, satisfactory or whatever * I just got what I originally ordered (my ring correctly made) yesterday, July 21st because of Black Pearl's mistake. I purchased it on May 17th 2015. I would never buy anything from Black Pearl again whether its on Kaua'I or Aspen. They don't seem to be too concerned about the credibility of their business and they clearly have an issue with business process. If you decide to, make sure you get a full written up receipt with all details confirmed before you leave...since its clearly not part of their process to confirm an order that is taken. read more

We have stopped in this shop several times over the last 20 years of visiting Kauai -- just window shopping. This trip we were on a mission to find a black pearl ring. The rings in this location far surpassed anything else we had seen on the island. Bree, the sales person, was so patient, not pushy, and was very helpful in answering our questions. We found the perfect ring/bracelet combo EVER!! Great place! read more

Super nice staff and very hands on. I bought a ring from them and they were with us every step of the way, calling us once we'd returned (sadly!) from Hawaii to make sure we were in the loop on delivery each step of the way. Nice to feel like you have a caring partner in the process. Thanks! read more