I found a pair of therm-ic heated ski socks battery size 700 on this website "park2peak" when…read moregoogle searching. The price was discounted vs other major websites so I went ahead and checked their return policy just incase anything went wrong or price was too good to be true. Upon the item being received I noticed the manufacturer box was torn at the top and didn't have a seal, so I immediately assumed this was an opened item and knew I would need to test them prior to just taking on my ski trip. I fully charged the battery, put on in home and waited for any noticeable heating. This was my first time trying the socks route as I typically install heated insoles in my ski boots. This was a new ski boot for me and the socks were cheaper at $215. No noticeable heating at all, batteries died at 4hrs vs 7. I didn't take them on the trip obviously. When I got back, I figured maybe I did something wrong and fully charged again...same experience. I emailed customer service and my response from "Jay" was a very excited yet not apologetic reply to use the manufacturer warranty route. A warranty is helpful after you have used things and its then faulty, its not helpful as a solution to purchasing something expected to be brand new and expensive for an immediate ski season. Jays reply had also been quick to say "we dont accept used returns". I then emailed to confirm I was not sold an open box used item that was discounted due to this aspect and was not returnable, incase I had missed this. The same Jay replied that they only sold new items. So I chose to return my "new" socks that were faulty. I shipped back at my own $28 expense, and sent customer service the tracking. I then noticed I was receiving no replies to my emails which was odd customer service. I planned to re-order heated insoles from them vs trying socks again. I then checked their website and noticed no other socks or any insoles at all, they seem to only list one item of things they had. I then found reviews on yelp and realized this isnt actually a gear company it is a small town ski shop listing close out one off items. I then emailed that I would do a chargeback if I had no response to my return, and received a shocking reply that they were a small ski shop, this was the child of the parents who own the ski shop and that my return of ski socks would be a large financial hit to them and would have to throw them out, but would refund me. So safe to say I was attempted to be scammed by buying a pre-used and returned set of faulty heated socks, and they expected I would just hash it out with trying to get a replacement from the manufacturer. Ski shops are typically run by honest sport loving community so its very sad to see theres dishonest operators out there. Two stars instead of one because they did refund my money. But I would avoid buying here and expecting customer service to be helpful for any other purchase or expect quality gear. If you google search reviews you will see other issues...

I will never deal with park2peak.com ever again. Here is why…read more I reevaluated my interaction with park2peak.com and realized that when I was upset about when I saw the 18 day shipping on usps tracking (on the website it says 7 days) he offered me a suggestion. Which is ok. His weak suggestion was to refund my money, stop the transaction and for me to mail the box back on his dime and for me to find the slippers elsewhere. I felt this was putting me between a rock and a hard place. Wait 10 more days (already waited 7) for these slippers/save some money (which is not a rush for me) OR start looking again for them, which it was already hard to find, at the price I was looking for and relabel and mail the already shipped slippers back. To me this wasn't a suggestion, this was a "well there will be most people that will wait or most that will mail it back, we just lose the shipping back to us". Both of these put the responsibility back on the consumer. I guess what set me off was their non chalant attitude about it and also saying "practice Aloha" at the end of his message. This was after I said I will be leaving a negative review for him on this transaction (due to the delayed shipping). I then called him on his fake aloha behavior from his email and over online chat. He decided to use Aloha , when we started this chat to further taunt me. I now realize Jay is the owner. He also shared he has a "practice aloha" sticker on the company truck. Which I guess is his badge of Aloha honor. That also did it for me. What happened then was odd. He decided on his own to call me and left a message that he would be cancelling my order, refunding me, and saying he was going to reroute my package back to them. All of this Without asking me first. He told me this in a voicemail. So I called him back, asked for Jay. Not only was he self righteous that he is trying his best to make me happy but he was also trying to take me in circles over and over to prove his point. Instead of just saying "hey, I'm sorry this all happened, what would you like us to do" he decided to continuously argue with me about his customer service, how he's doing a good job, and how cannot make me happy. He basically was saying "you said this and you said that" and saying I was being aggressive when I am just stating what my assessment of his company's policies / solutions are. Basically Straight out of the entitled and non-aloha textbook. Aloha is best described to as this to me... Embedded in the word Aloha is the Hawaiian word alo, which means face, and ha, which means breath. Ancient Polynesians believed that all people are connected and that mana (power) resides in the breath of life. This was a not what the faceless website owner in Maine was trying to do. For him to tell me to "Practice aloha" in a review about them is an absolute joke. I Live Aloha everyday(message me for more details) but my Aloha doesn't mean I'm also a pushover. He needs to stop throwing Aloha around like he gets it. The slippers arrived in 17 days. No box, just a plastic mailer with the slippers in them. Why would you mail Olukai slippers this way, I have no idea. All in all, I will not ever be going back to park2peak.com . Heed my warning, they will not help you out, they will most likely give you attitude, and then give a weak suggestion that will be putting responsibility on you. 10/14- 11/14 17 days from order to arrival

I've been here multiple times for snowboard stuff, as a complete beginner…read more For myself, I got my entire setup here, board, boots, and binding. Sasha helped me and she was great, making sure everything worked for my body and my needs. I also brought in my daughter's stuff because we had problems with the boots and bindings (marketplace purchase because we weren't sure she'd stick with it). I expected to have to buy new bindings. They didn't sell me anything that I didn't need and they shared all of their experience to help us solve the problem. I am SO thankful for everything they shared, there is no way we'd have reached that point on our own. We worked with Travis and Matt who were really awesome. I definitely recommend coming here if you have any issues or unique needs, or if you need a new setup or are a beginner. Also, stop in just for your regular stuff! They have a huge selection of all of the layers and accessories. Obviously there are expensive things, but it isn't an uncomfortable sales environment at all.

I just dropped into Alberg to look for ski pants, a jacket, a snowboard boots, and bindings for my…read moredaughter. I have conservatively spent over $4000 at this establishment over the past several years, and I keep coming back despite the profound lack of customer service that I've experienced previously. But they're the only show in town, and what can you do right? Well, today was the last straw. I was literally the only customer in the store. Not only did nobody ask me if I need it any assistance, but while I was browsing in the children's section, one of their technicians walked by me, kicked me in the shins, bumped me into the clothing rack and didn't apologize or say excuse me. He didn't even acknowledge that I was there. It's bad enough that most ski bums are drunk or high while they're working, in addition to being allergic to basic customer service. It's even worse when they assault you while they're ignoring you. I will never, ever ever ever set foot in an Arlberg again.

Maine Surfers Union is a good smaller sized shop that I've been to over the years. Each time I've…read moredropped by Charlie and other staff have been helpful and super friendly. In fact, one time I really needed some Futures fins during a swell and couldn't make it to the shop for a while so Charlie offered advice over the phone to decide on my best size and arranged to meet up with me near my local surf break one early morning-how can you beat that for customer service?! When I walk into MSU one thing that pops into my brain is "quality" - good brands and well made products that you may need to pay a little more for at times, but will last. Haven't bought a board here, but am always curious what they have for shapes-they don't offer a huge selection of multiple racks full of boards but I like that they stock USA made quality options and they update on social media board orders arriving to give you a sense of what's available. Also offer some surf books, local coffee and local craft beer to go.

A couple things: I am not a surfer and I do not live in Maine…read more This being said, this store is very cool. It offers a carefully curated selection of items you NEED as a surfer (wax, rashguards, swimsuits, board leashes, etc.) coupled with things that straddle the line between a need and a want (books, beautiful towels, insulated cups, Maine-made backpacks, bags, and wallets to name just a few). Many of the items are USA made and some are even Maine-made and made in Portland. The people working there seemed very knowledgeable about surfing in Maine and worldwide. I was listening to one provide seasonal travel advice for following waves and a budget to another customer. I didn't detect a trace of snark as anyone's questions were being answered, whether of not those questions were surfing-related. Very welcoming and helpful staff and nice selection of goods!

The instructors are friendly, helpful and welcoming. No matter what your surfing level, they'll…read moreguide you with as much or as little instruction as you like. Laid back but safe.

We had a great experience last summer during our surf lesson. The two instructors who met us made…read moreus feel at ease even though we had no experience and were a little nervous about it. It ended up being one of the highlights of the summer, we both were riding waves by the end of the lesson!

Great place. I Just wish you could order on the net...love everything I purchased should have…read morebought more

The owner cashing us out was rude to my 13 year old granddaughter and me. He charged us both 8%…read moretax on our shirts, but after researching it's only supposed to be 5.50%. Then he counted back her change in ones and coins just to throw her off and I realized once we got back to the hotel he overcharged her $1.25. Seeing everyone else's posts here he's the exact same person who was rude and screwed everyone else too.

Coolest Skate Shop Ever!…read more It is a must if you are in Portland Maine! Best Place to shop!

Why you closed in the middle of the week? Why is the average price of your shop gear upwards of $80?read more

I'll never go back. Forty wasted dollars. first off the restrooms were the smelliest and most…read moredisgusting i've ever been in. They smelled so bad it actually made me sick to my stomach. They had 2 lifeguard dogs that each pooped right in the water where kids, including mine, were playing. The lifeguards waited for the dogs to finish then walked away. Nobody did anything to clean it up. We left.

$10 dollars a person, and an amazing beach! Great waves, plenty of space, and nice staff. Only con…read moreis unless you're here really early, expect to park far away.

Aqua diving academy is a shop tucked off of commercial street in Portland with a smaller sized…read moreparking lot in front of the shop that is free (though plenty of parking on street). It looks small on the outside so I wasn't sure what to expect, but I tell ya this shop has TONS of awesome gear for its size! I needed a snorkel and new mask, with an older one and old fins I brought in to have them look at for an upcoming trip to Tahiti and found many to try on and compare. The sales person I had was great- he was patient, helped me analyze my fit and things to pay attention to and tricks to get a good seal for a good mask fit and pros/cons of different types. He also looked at the well used older fins I brought in and rather than say they looked like the needed to be replaced as I had thought, inspected them for dry rot etc to make sure the condition looked ok and said as long as I'm comfortable in them they should be fine rather than buying new. He looked at my snorkel and could see one of the seals was no longer working. I looked at new fins too just in case I needed a back up. Good selection of reef safe sunscreens and other accessories like waterproof bags, etc. I was most surprised by how many wetsuit options (full,shorty, etc) they offered, including thermal tops and bottoms,many of which could be also used for surfing and other sports and many were not highly priced like i thought I'd find at a dive shop. Obviously if you are a diver they have quite a bit of dive gear and I believe they offer education/pool/diver certification through them as well. Loved my mask and snorkel on the trip I took, snorkeling multiple times per day it was a major step up in performance and comfort from my US divers inexpensive one prior. All in all highly recommend this shop!

We had a great experience with Aqua Diving Academy getting gear and learning how to snorkel. The…read morestaff was knowledgable and extremely helpful picking out the right mask and snorkel. We then took a few snorkeling lessons with Angel which prepared us for an upcomig trip. I feel much more comfortable and confident in the water. Angel was a terrific teacher and coach - and she is clearly doing something she is passionate about.

I would highly recommend the Fort Gorges kayak trip. My family of 4 had a wonderful time! Our…read moreguide was fun but also provided lots of interesting facts.

This was an amazing experience. The guide was extremely knowledgeable and shared many historical…read morefacts as well. We had a beautiful calm day for paddling. I would definitely recommend it!