I found a pair of therm-ic heated ski socks battery size 700 on this website "park2peak" when google searching. The price was discounted vs other major websites so I went ahead and checked their return policy just incase anything went wrong or price was too good to be true. Upon the item being received I noticed the manufacturer box was torn at the top and didn't have a seal, so I immediately assumed this was an opened item and knew I would need to test them prior to just taking on my ski trip. I fully charged the battery, put on in home and waited for any noticeable heating. This was my first time trying the socks route as I typically install heated insoles in my ski boots. This was a new ski boot for me and the socks were cheaper at $215. No noticeable heating at all, batteries died at 4hrs vs 7. I didn't take them on the trip obviously. When I got back, I figured maybe I did something wrong and fully charged again...same experience. I emailed customer service and my response from "Jay" was a very excited yet not apologetic reply to use the manufacturer warranty route. A warranty is helpful after you have used things and its then faulty, its not helpful as a solution to purchasing something expected to be brand new and expensive for an immediate ski season. Jays reply had also been quick to say "we dont accept used returns". I then emailed to confirm I was not sold an open box used item that was discounted due to this aspect and was not returnable, incase I had missed this. The same Jay replied that they only sold new items. So I chose to return my "new" socks that were faulty. I shipped back at my own $28 expense, and sent customer service the tracking. I then noticed I was receiving no replies to my emails which was odd customer service. I planned to re-order heated insoles from them vs trying socks again. I then checked their website and noticed no other socks or any insoles at all, they seem to only list one item of things they had. I then found reviews on yelp and realized this isnt actually a gear company it is a small town ski shop listing close out one off items. I then emailed that I would do a chargeback if I had no response to my return, and received a shocking reply that they were a small ski shop, this was the child of the parents who own the ski shop and that my return of ski socks would be a large financial hit to them and would have to throw them out, but would refund me. So safe to say I was attempted to be scammed by buying a pre-used and returned set of faulty heated socks, and they expected I would just hash it out with trying to get a replacement from the manufacturer. Ski shops are typically run by honest sport loving community so its very sad to see theres dishonest operators out there. Two stars instead of one because they did refund my money. But I would avoid buying here and expecting customer service to be helpful for any other purchase or expect quality gear. If you google search reviews you will see other issues... read more

Park 2 Peak - Outdoor Gear Near Me - Scarborough, Maine

I will never deal with park2peak.com ever again. Here is why. I reevaluated my interaction with park2peak.com and realized that when I was upset about when I saw the 18 day shipping on usps tracking (on the website it says 7 days) he offered me a suggestion. Which is ok. His weak suggestion was to refund my money, stop the transaction and for me to mail the box back on his dime and for me to find the slippers elsewhere. I felt this was putting me between a rock and a hard place. Wait 10 more days (already waited 7) for these slippers/save some money (which is not a rush for me) OR start looking again for them, which it was already hard to find, at the price I was looking for and relabel and mail the already shipped slippers back. To me this wasn't a suggestion, this was a "well there will be most people that will wait or most that will mail it back, we just lose the shipping back to us". Both of these put the responsibility back on the consumer. I guess what set me off was their non chalant attitude about it and also saying "practice Aloha" at the end of his message. This was after I said I will be leaving a negative review for him on this transaction (due to the delayed shipping). I then called him on his fake aloha behavior from his email and over online chat. He decided to use Aloha , when we started this chat to further taunt me. I now realize Jay is the owner. He also shared he has a "practice aloha" sticker on the company truck. Which I guess is his badge of Aloha honor. That also did it for me. What happened then was odd. He decided on his own to call me and left a message that he would be cancelling my order, refunding me, and saying he was going to reroute my package back to them. All of this Without asking me first. He told me this in a voicemail. So I called him back, asked for Jay. Not only was he self righteous that he is trying his best to make me happy but he was also trying to take me in circles over and over to prove his point. Instead of just saying "hey, I'm sorry this all happened, what would you like us to do" he decided to continuously argue with me about his customer service, how he's doing a good job, and how cannot make me happy. He basically was saying "you said this and you said that" and saying I was being aggressive when I am just stating what my assessment of his company's policies / solutions are. Basically Straight out of the entitled and non-aloha textbook. Aloha is best described to as this to me... Embedded in the word Aloha is the Hawaiian word alo, which means face, and ha, which means breath. Ancient Polynesians believed that all people are connected and that mana (power) resides in the breath of life. This was a not what the faceless website owner in Maine was trying to do. For him to tell me to "Practice aloha" in a review about them is an absolute joke. I Live Aloha everyday(message me for more details) but my Aloha doesn't mean I'm also a pushover. He needs to stop throwing Aloha around like he gets it. The slippers arrived in 17 days. No box, just a plastic mailer with the slippers in them. Why would you mail Olukai slippers this way, I have no idea. All in all, I will not ever be going back to park2peak.com . Heed my warning, they will not help you out, they will most likely give you attitude, and then give a weak suggestion that will be putting responsibility on you. 10/14- 11/14 17 days from order to arrival read more

I recently ordered Oulkai sandals from Park2peak because their website made them look amazing, they were as described and the price was great. Incredibly fast shipping I was able to wear them out for dinner 2 days after I ordered them. Definitely will order from them again. read more

Website states they ship UPS. I ordered a waterski 15 days ago. They mailed the waterski regular mail... USPS. They did not ship my waterski UPS like their website advertises. USPS tracking only shows it was picked up over two weeks ago and is still sitting at a USPS location. The waterski is over $300, so I may never see this ski. read more

sketchiest place I've ever ordered from. I would never buy from this place again or recommend it. I ordered a pair for $500 skis and they sent me a completely different pair than the ones in the photo. The order took 3 weeks to arrive. when I reached out they were not sorry one bit, but told me they sold 8 OTHER PAIRS just like it and no one else complained. why the fuck would you tell me that? they falsely advertised and only offered my $100 off. I had to rent skis multiple times waiting for this pair to arrive, and it's NOT EVEN WHAT I WANTED. they said I could send them back.... so I can pay to rent for the rest of the year? this company cost me more $$$ and hassle and all I have is a shitty pair of skis to show for it. beyond unhappy. why are they still trying to make money off an order that they FALSEY ADVERTISED? they can write it off as cost of doing service, but instead wanted me to take the hit. a terrible company. read more

I ordered from them online and they shipped same day! I got everything within 3-4 business days and they assisted me over the phone with any questions or concerns I may have. I would recommend 10/10. Great prices too! read more

Great selection, great prices, amazing shipping speed. Ordered a Vest on Sunday got to me by Wednesday. Handwritten note was also a pretty big plus. Will definitely be ordering and suggesting Park 2 Peak to all friends and family. Thank you! read more

Ordered a jacket, received an email confirmation and two shipping confirmations. Called and emailed a week later to check on item and was told that transaction was cancelled due to an error on their end with PayPal. They claim to have sent an email to tell me, but they did not and then stated that the item I wanted was sold out in the size I needed. I check my PayPal account and there was nothing wrong with it, so I am not sure why I was lied to. Perhaps they didn't have the inventory levels correct, but I don't appreciate how it was handled. The only option was to pick something else or get a smaller size. If that is what I wanted, I would have done that from the beginning. They should stick to a brick and mortar store if this is how they handle their business. read more

Lowest prices on name brands, lightning fast shipping across the country, and a handwritten thank you note in my package -- what more can you ask for? This was my first time shopping with Park2Peak, and it won't be my last. Thanks, guys! :) read more

super fast shipping, most affordable store for snowboard we wanted & loved the personalized note

Super easy ordering, super fast shipping! Will definitely order from these guys again!

Park 2 Peak hooked me up with my ski gear this past winter. Great knowledge about the equipment and the shipping was super fast. Would recommend them to anyone. read more

This place knows customer service! I bought a pair of Oakley Gascans and they had a minor issue, so I emailed the company and they sent out a replacement 1st for the sunglasses and had the shipping lined up to return the pair I had. Jay also included a had written note thanking me for the purchase. Will shop again at Park 2 Peak! read more

Personal service and answered all of my concerns rights away. They have great products at great prices. Will be shopping there again.

I ordered a helmet and paid an additional $12.37 for Fedex Express Saver shipping. This was after the website said ground shipping would take 7 days. Turns out they took it to fedex today and were told ground shipping is actually only 3 days to deliver, the same as Fedex Express 3-day Saver. So what do they do? Charge me for the higher level of shipping and ship it via Fedex ground. If ground shipping would've gotten it here by christmas, I wouldn't have spent the extra money. Was a refund offered considering I paid the additional charge? Of course not. Don't bother with these people. Too many other options online to deal with this crap. read more

100% positive shopping experience with this company. Great customer service, great product and cheapest price around for snowshoes I purchased. I had Free 7 day shipping and received the next day! I highly recommend this company and look forward to shopping again with them in the future. read more