I love Cottage Surf Shop. It always has what I need and then fun things I don't need but WANT!read more

Got the coolest vans here on a whim. The staff is really nice and this was a great place to park (I…read morethink it was like $5) and walk to the beach.

I found a pair of therm-ic heated ski socks battery size 700 on this website "park2peak" when…read moregoogle searching. The price was discounted vs other major websites so I went ahead and checked their return policy just incase anything went wrong or price was too good to be true. Upon the item being received I noticed the manufacturer box was torn at the top and didn't have a seal, so I immediately assumed this was an opened item and knew I would need to test them prior to just taking on my ski trip. I fully charged the battery, put on in home and waited for any noticeable heating. This was my first time trying the socks route as I typically install heated insoles in my ski boots. This was a new ski boot for me and the socks were cheaper at $215. No noticeable heating at all, batteries died at 4hrs vs 7. I didn't take them on the trip obviously. When I got back, I figured maybe I did something wrong and fully charged again...same experience. I emailed customer service and my response from "Jay" was a very excited yet not apologetic reply to use the manufacturer warranty route. A warranty is helpful after you have used things and its then faulty, its not helpful as a solution to purchasing something expected to be brand new and expensive for an immediate ski season. Jays reply had also been quick to say "we dont accept used returns". I then emailed to confirm I was not sold an open box used item that was discounted due to this aspect and was not returnable, incase I had missed this. The same Jay replied that they only sold new items. So I chose to return my "new" socks that were faulty. I shipped back at my own $28 expense, and sent customer service the tracking. I then noticed I was receiving no replies to my emails which was odd customer service. I planned to re-order heated insoles from them vs trying socks again. I then checked their website and noticed no other socks or any insoles at all, they seem to only list one item of things they had. I then found reviews on yelp and realized this isnt actually a gear company it is a small town ski shop listing close out one off items. I then emailed that I would do a chargeback if I had no response to my return, and received a shocking reply that they were a small ski shop, this was the child of the parents who own the ski shop and that my return of ski socks would be a large financial hit to them and would have to throw them out, but would refund me. So safe to say I was attempted to be scammed by buying a pre-used and returned set of faulty heated socks, and they expected I would just hash it out with trying to get a replacement from the manufacturer. Ski shops are typically run by honest sport loving community so its very sad to see theres dishonest operators out there. Two stars instead of one because they did refund my money. But I would avoid buying here and expecting customer service to be helpful for any other purchase or expect quality gear. If you google search reviews you will see other issues...

I will never deal with park2peak.com ever again. Here is why…read more I reevaluated my interaction with park2peak.com and realized that when I was upset about when I saw the 18 day shipping on usps tracking (on the website it says 7 days) he offered me a suggestion. Which is ok. His weak suggestion was to refund my money, stop the transaction and for me to mail the box back on his dime and for me to find the slippers elsewhere. I felt this was putting me between a rock and a hard place. Wait 10 more days (already waited 7) for these slippers/save some money (which is not a rush for me) OR start looking again for them, which it was already hard to find, at the price I was looking for and relabel and mail the already shipped slippers back. To me this wasn't a suggestion, this was a "well there will be most people that will wait or most that will mail it back, we just lose the shipping back to us". Both of these put the responsibility back on the consumer. I guess what set me off was their non chalant attitude about it and also saying "practice Aloha" at the end of his message. This was after I said I will be leaving a negative review for him on this transaction (due to the delayed shipping). I then called him on his fake aloha behavior from his email and over online chat. He decided to use Aloha , when we started this chat to further taunt me. I now realize Jay is the owner. He also shared he has a "practice aloha" sticker on the company truck. Which I guess is his badge of Aloha honor. That also did it for me. What happened then was odd. He decided on his own to call me and left a message that he would be cancelling my order, refunding me, and saying he was going to reroute my package back to them. All of this Without asking me first. He told me this in a voicemail. So I called him back, asked for Jay. Not only was he self righteous that he is trying his best to make me happy but he was also trying to take me in circles over and over to prove his point. Instead of just saying "hey, I'm sorry this all happened, what would you like us to do" he decided to continuously argue with me about his customer service, how he's doing a good job, and how cannot make me happy. He basically was saying "you said this and you said that" and saying I was being aggressive when I am just stating what my assessment of his company's policies / solutions are. Basically Straight out of the entitled and non-aloha textbook. Aloha is best described to as this to me... Embedded in the word Aloha is the Hawaiian word alo, which means face, and ha, which means breath. Ancient Polynesians believed that all people are connected and that mana (power) resides in the breath of life. This was a not what the faceless website owner in Maine was trying to do. For him to tell me to "Practice aloha" in a review about them is an absolute joke. I Live Aloha everyday(message me for more details) but my Aloha doesn't mean I'm also a pushover. He needs to stop throwing Aloha around like he gets it. The slippers arrived in 17 days. No box, just a plastic mailer with the slippers in them. Why would you mail Olukai slippers this way, I have no idea. All in all, I will not ever be going back to park2peak.com . Heed my warning, they will not help you out, they will most likely give you attitude, and then give a weak suggestion that will be putting responsibility on you. 10/14- 11/14 17 days from order to arrival

I've been here multiple times for snowboard stuff, as a complete beginner…read more For myself, I got my entire setup here, board, boots, and binding. Sasha helped me and she was great, making sure everything worked for my body and my needs. I also brought in my daughter's stuff because we had problems with the boots and bindings (marketplace purchase because we weren't sure she'd stick with it). I expected to have to buy new bindings. They didn't sell me anything that I didn't need and they shared all of their experience to help us solve the problem. I am SO thankful for everything they shared, there is no way we'd have reached that point on our own. We worked with Travis and Matt who were really awesome. I definitely recommend coming here if you have any issues or unique needs, or if you need a new setup or are a beginner. Also, stop in just for your regular stuff! They have a huge selection of all of the layers and accessories. Obviously there are expensive things, but it isn't an uncomfortable sales environment at all.

I just dropped into Alberg to look for ski pants, a jacket, a snowboard boots, and bindings for my…read moredaughter. I have conservatively spent over $4000 at this establishment over the past several years, and I keep coming back despite the profound lack of customer service that I've experienced previously. But they're the only show in town, and what can you do right? Well, today was the last straw. I was literally the only customer in the store. Not only did nobody ask me if I need it any assistance, but while I was browsing in the children's section, one of their technicians walked by me, kicked me in the shins, bumped me into the clothing rack and didn't apologize or say excuse me. He didn't even acknowledge that I was there. It's bad enough that most ski bums are drunk or high while they're working, in addition to being allergic to basic customer service. It's even worse when they assault you while they're ignoring you. I will never, ever ever ever set foot in an Arlberg again.

Great place. I Just wish you could order on the net...love everything I purchased should have…read morebought more

FAKE LABUBU SELLERS! it may look affordable on the outside,…read morebut when you look deeper, they are scamming. they sell fake labubus and threatened to sue for calling them out!

This place is a hidden gem . The owner will help you with anything . He listens and asks you a lot…read moreof questions and then gets you what you need . Most surf places will sell you all they can no matter you need . Mike is different. I found my new surf store. I didn't even know he was here but I see his boards all over the place. He is a famous surfboard shaper to boot .

I am the owner of Surfboard Trading Co, a small surf company based in Florida. I read reviews…read moreabout him and offered his business terms to pay for the surfboards after a month because he seemed like an upstanding member of his community. Zapstix's owner Michael Paugh has not paid for the surfboards he is currently selling in his shop. He constantly said he was going to send payments only to disappear. Its sad because I really tried to give Mike every opportunity to do the right thing. I guess you can't do business with a good ole fashion hand shake anymore. At least with Mike you can't. Over three months late and I haven't heard from him.

Great service. 2 good guys showed us the ropes. E-bikes worked great,it was our 1st time. So much…read morefun.

at first, I thought I was being scammed because I saw that refunds were taken then put back into my…read moreaccount. I called the owner, Ron, and he was able to explain that he has issues with his machine and assured me everything was fixed. it was and we are so happy with our services. we love this company and respect and appreciate the owner for openly communicating with us in this regard

Rude to locals, unprofessional, apathetic, unresponsive. Insulting. Bad vibe. I wanted to be their…read moreregular customer because I like the idea of their shop and always spend as much money as I can in my lovely paradise town of Gloucester. I am even ok spending MORE to shop here. But these guys, no. As a fanatically loyal customer I wanted to be appreciated as such. So in the end, I found what I was going to buy here, somewhere else for a third of the price.

Only stopped in a couple of times but the owner was not the most friendly. I do my best to support…read morelocal businesses and, if I don't have a good experience, I just don't return. It takes a LOT for me to leave public, negative feedback. Sadly, I am today because a very close friend of mine was treated very badly and made to feel embarrassed. If you've had a better experience - great! If you've gotten poor customer service - or have not yet shopped there and you decide to give it a try and it doesn't go well - just keep in mind it doesn't seem to be a one time thing. Maybe worth considering what businesses you support.

Nice selection of Fresh Produce clothing. Sales associates could be a bit more hospitable.read more