My daughter is getting married this Saturday. Was told that when she bought her engagement and…read moreWedding set there she could borrow earrings and a necklace for her Wedding. Today we went to go look to see what she wanted to borrow, she was told that she couldn't borrow anything because she didn't buy all of the wedding bands there. Her rings were custom made when she ordered them she was told that they would be in, in two weeks. Because they forgot to make one of her rings. It took them 2 1/2 months to get her other ring. You people need to train your employees to do their jobs properly. Need to train your people to be polite to your customers, because customers make or break a company.

From the owner: Engagement Rings Custom Creations, Jewelry Repairs, On Site Goldsmith, Both Men's and Ladies…read moreWatches ,Men's Jewelry, Buying Gold, Chamilia Beads, Kameleon Jewelry,

Great place to buy very nice consigned jewelry or to sell your old gold or silver…read more Judy gave me a great price and was very easy to work with. Cute storefront too. Make sure you check out the back rooms for more good deals. Goldsmith is on site so you can watch your jewelry being repaired if you are nervous about getting it sent out for repairs. I'm a fan and will be back!

From the owner: Products: Anklets, Beads, Body Jewelry, Bracelets, Chains,…read moreCharms, Cuff Links, Diamonds, Earrings, Engagement Rings, Fashion Sets, Gemstones, Gifts, Necklaces, Pendants, Rings, Shoes, Watches, Wedding Bands, Women's Clothing Services: Bead Restringing, Boutique, Custom Jewelry, Diamond Buying, Ear Piercings, Gold Buying, In-Person Appointments, In-Store Shopping, Jewelry Appraisals, Jewelry Education, Jewelry Engraving, Jewelry Guides, Jewelry Re-Sizing, Jewelry Repair, Online Ordering, Pearl Restringing, Watch Repair, Gift Shop, Jewelry Cleaning, Financing, Jewelry Insurance, Permanent Jewelry

Walked in for my daughter 21 st birthday aka "the gift" Robin did an incredible job. But that was…read morenot the end of her service offered to wrap it up and took my stress away

Again, love love this place!!! Excellent service for repairs of my jewelry. Sue G. is always…read morehelpful. Love the variety of jewelry they sell !

This is a small, family run business. Mr. Peterson is very knowledgable about watches and clocks…read moreof all varieties. He repaired my 100 year old ladies pocket watch and got it in good running condition. He also brought me some books to tell me more about the history of the watch. I would highly recommend him if you need any watch or clock repaired!!

From the owner: The Hands Of Time provides Clock Repair and Watch Repair to the Merrill, WI area.read more

Great service, great people, great warranties, great product, great prices. Friendly staff that…read moregoes above and beyond to provide excellent customer service.

I spent thousands on a ring. In one year had 2 diamonds fall off. Customer Service is…read moreunsympathetic & atrocious. Do not purchase from Kays. Once they have your money, you are less than nothing to them.

I came in today because I couldn't find another jeweler to help me with my last minute request. I…read morewas helped by a fantastic lady (sorry I can't recall her name) that provided outstanding customer service and got me exactly what I needed. Thank you, the watch looks great!

I've never had to leave such a negative review before, but I gave them three chances, and they…read morefailed every time. I'm not going back and recommend no one does. Each time, I started with, "I'm just looking to get some ideas," or "I need to leave in 15 minutes, but wanted to stop by." Frequently, I said thank you that's all I needed for now and was ignored. Every time, they tried to get me to buy a ring or a watch immediately. "Oh, we're having a sale today, and it's a really good price on this ring." Every item I seemed interested in was praised as a great for this reason or that. While I looked, they would blabber about how great that brand was. They may have been right, but I felt like it was only said to persuade me. Frequently, I said, "I need to be somewhere and have to go," and they never listened. They often responded by having me hold the ring while they pulled out a catalog of other options or while they offered to check diamond prices on their computer. They always wanted to get my information or give me theirs no matter how much I said I would be back (which I meant) and that I needed to leave. Well, I guess I won't be going back anymore. Each experience was the high-pressure nightmare we hear about jewelry stores. They never respected me or my time. They were not concerned about me finding the right ring, watch, etc. They weren't interested in what I wanted if it didn't sell something that day.

Oh Laskers, how I love thee!…read more Hubby has been getting his nice watches here since before I knew him 10 years ago and was the obvious place to get my engagement ring. We met with Nicole to look at diamonds, shapes, settings, etc. it was a really fun experience and I knew that since she met me and heard what I was looking for that I would love whatever hubby proposed with. A few months later he proposed with a beautiful ring! We then went back in to pick out my two and his one wedding band. I also fell in love with a diamond necklace he ended up getting me for my wedding day gift. We got both of our mothers a set of jewelry that matched their personalities here. The customer service is divine. Now, 5 years later, we actually upgraded my ring and designed a new one. We kept my engagement setting and Nicole was able to put a pink stone in it and I now wear it on my right hand which I love! I just referred my brother who is proposing this holiday season to use them since we've had such an amazing experience. This will always be our go to jeweler. They can customize anything, are wonderful to work with, and good at helping hubbies with gift ideas :) Thanks Laskers for all the nice jewelry I own!! Can't wait to visit again and get my "love it" list going again :)

I took my cheap wrist watch in to have the crystal replaced. The job probably could have been done…read moreon the spot, but because I didn't order the acrylic piece from them, they wouldn't do it. I have no problem with that, but what I do have a problem with is the attitude of the sales people: I might as well have asked for a free diamond, they were that indignant at such a request! The day will come when my two twenty-something sons will need wedding rings. They won't be going to Laskers, that's for sure.