Landsberg Jewelers in Rye Brook has a spectacular selection, unique and fairly priced. The highly…read moreknowledgeable and friendly staff is never pushy or intimidating. Setting the tone are owners Jeff and Susan, absolute gems (no pun intended) who make one feel at home and take ample time with each shopper, even when the store is bustling. I never fail to receive compliments on the jewelry I have purchased there. I have also brought in old pieces in desperate need of updating. Susan worked her magic and creatively transformed them with new, beautiful, trendy, yet classic designs. I can't recommend them enough.

I came to get an adjustment to the necklace I planned to wear for my wedding on a Monday, 5 days…read morebefore my wedding. It had 3 extenders, but at the shortest length - 18" - it was still too long. I asked that the whole section of 3 extenders get moved up to be shorter. We agreed on the length I would like the shortest extender in the chain to be - 15". I explained that this would be perfect, as I could then have the options of the extender lengths - 15", 16", 17". I would not have a chance to try it on with my dress before the wedding, so I needed these options as I did not know what length would look best. I explained all this to the associate. On Thursday, I picked up the necklace and they had not done what I asked. They had simply added one extender at 15". This meant my options were 15" (very short) or 18", 19", 20" (all too long). I did not have the in between options I asked for. The associate was defensive and said she had done what I asked for and that I hadn't communicated well. I had talked to her for quite a while about needing the length options - she just wasn't listening it seems. She said they would redo it, but I would have to pay both times. I agreed because I needed the necklace for my wedding in two days, but was bothered she wouldn't admit the error and have it redone under the original charges. On Saturday - the day of my wedding - I was getting my hair and makeup done nearby and planned to pick it up. I got a message around 11am saying they didn't have the correction done. We picked it up and they insisted on charging $48 for the (incorrect) change they had originally made. I wore the necklace for my wedding at a different length than I wanted, and now it still needs to be adjusted the way I asked for, so as to have 3 shorter length options for the future. So I will have to take it to a different jeweler and pay to have Landsberg's work corrected. I assume that if a business is doing work related to a wedding, they will put care into it. That was not my experience. Between the error and the defensiveness, I would not recommend this place. If you decide to use their services, I suggest you draw out what you're looking for.