We had Joel come out and do a pool startup service and everything was great. He was very helpful…read moreand explained how to keep up our pool for our conditions and water type. Excellent service. Looking forward to our quote for replacement filter/pump system for lower maintenance. Highly recommend Joel.

Came out and helped us put our pool pump back together. Fast, friendly & the service charge was…read morereasonable.

Dal Pino is the best! They built our pool in 2005 & over the years have helped us anytime we needed…read morea new feature! Recently we upgraded to digital pool controls. They are professional, efficient & prices are reasonable! Highly recommend Dal Pino

This is an add on review. Dal Pino left me with an inoperative fire bed never worked properly from…read moreday one using grand effects as the parts internally. Blamed me for not covering correctly which is completely false. If I needed a specific cover why wasn't it supplied. After all I over paid these people and anyone considering using this company should not use them. Plenty of capable pool companies or u be the general contractor and deal with the subs direct. My yard was left a mess on top of everything and dealing with Dal Pino was a nightmare. One other thing anything that doesn't work they won't fix without charging u. They already over me once but that wasn't good enough. Save yourself the potential headache and use someone else.

Richard, the owner, was really knowledgeable, gave us pool reports and great service at the…read morebeginning. Then he started not showing up from time to time and never reached out that he wasn't coming. Once in awhile he'd respond, but with poor excuses. So this left us with scrambling to find someone else. I'm sorry to say this, but as a business owner you should communicate with your customers and not flake on them!!

Absolutely amazing. Always on time, great communication, reasonable pricing, reliable. My pool has…read morenever looked better. I recommend to everyone I know. I will never have anyone else touch my pool.

We were lucky to find a company that services where we live in the foothills. The work they do is…read morealways complete and they are very polite, friendly, and nice to our doggies. We are very pleased with their efforts to keep our pools clean and functioning! The pool cleaners are always hard workers. Our second pool is under cedar trees and difficult to maintain. It is always sparkling and clean. It requires special filtering and this pool service takes good care of that. Thanks for doing a great job for us!

We've had many different pool service companies over the years. Some went out of business, others…read morewere just unreliable or did incomplete work. But, Pool Service, Inc. has been wonderful for the last year or so we've had them. They're very proactive about caring for your pool. They even have a twice a week rate if you prefer. Not only do they take great care of our pool but they even call us if there are scheduling problems because our guy is sick or if the fill-in person isn't sure about how to enter the yard because of our dogs. In short, the service really is top notch. Wish I'd found these guys sooner. If your shopping pool services, give them a call.

I had a great experience working with Tyler at Western Pools. He was very professional and…read moreknowledgeable. He offered great suggestions on the design of our pool which made the results even better than we hoped for. He always answered his calls or got back to us very quickly. The quality of work was outstanding. Highly recommend!

I did my homework by calling several references, calling several companies. Our pool was 25 years…read moreold and needed plastering and repairing of cracks. I saw Gordo's truck down the street doing a neighbor's. Juan, the owner, called me back in a timely manner. That's rare nowadays. He showed up to give me an estimate, and was right on time...again. We hired him and I have to say that Juan and his crew were terrific. They were here early and worked until it was dark every day. I bought them lunch one day and they were so appreciative. Juan has a nice and friendly style. The fact that he owns the company only adds to the care he gives. His dad showed up one day to work with the crew. His dad used to be in the business for 30 years and trained Juan. Juan did extras..fixing and repairing cracked concrete, fixed our pool lights, and re-stained our rocks around the pool. I told him when he left that he could use us as a reference. He was wonderful. I took the photo as the pool is filling. You can see how nicely the rocks turned out and also the pool plaster.

At first I was happy with their service.The pool was replastered and done quickly. Unfortunately,…read morethe tiles keep breaking and or falling and they broke the lights in the pool. Juan was good about helping with the tiles once. When asked about repairing the damage to the light done by his crew or the repeated falling and breaking tiles, he began ignoring calls and made false promises of getting back to us. Now I have to pay over 1500 to repair the shoddy work done by this company. I would never recommend them.

Where to start? Tonight, after an email regarding a product they put on our Polaris went unanswered…read moreafter 3 business days, I went out to check the skimmer basket and found a mass of white cake powder (no clue what it is so handled with gloves using lab precautions but thought better than to put on metal or plastic because it could be reactive. I have actually been testing for FC, TC, CYA, pH, All, TDS before anyone is allowed to go in the pool after our daughter had a terrible skin reaction after swimming last summer that required multiple wound care visits, and she now has scars that will hopefully fade, the levels are often over conditioned. We actually have not been able to swim this summer as we've had algae, despite upcharges on every invoice from March forward for additional chemicals, and brushing by us every other day of the walls, stairs and floor. I'm sure the owner is competent in pool equipment, management, staffing, professionalism (I have video of the owner's son saying some very unkind things about other patrons who dared to park in front of their home making him walk farther with his bucket) and basic chemistry not so much. A few years back his wife was puzzled that the flocculant they kept adding was not dropping the algae to the floor to be vacuumed, and when I asked about the pH level (necessary to be in range for coagulation to happen) I got a dazed stare, and then the weekly guy ran the floc through the cartridge filters, destroying the media, and requiring a new set, so in house communication is also lacking, because when we called to ask if this was okay after we were told not to run the system, well, it's the fastest I've seen them return to shut off the system. Would have been quicker to just tell us to turn off the system, but that would be admitting a mistake, which is something all humans make, but this business will never be humble enough to acknowledge. My advice, call them if you have a repair or equipment issue, but not water chemistry or regular service. They do seem ecstatic when your pool is clear, but are pretty terrible at keeping that way, and unless you want to constantly be doing lab unknown tests when you find some substance clogging your skimmer, and testing before you use your pool (big IF on actually being able to swim in your pool) find someone who tests and treats properly. Because our health insurance asked where the swimming took place, had it not been our own pool, or it happened to a guest, they would have filled a claim against our homeowners policy, proceed at your own risk.

I have been dealing with PTL Pool Service for several years now. They replaced my pump three years…read moreago and have recently replaced my filter. I can't say enough good things about this company. I've always dealt with Dillian, who is so knowledgeable and hard working. He has even fixed smaller issues with my pool that other companies were not able to fix while he was at my house, at no additional charge. He always responds to my text messages whenever I have any issues or questions on my equipment. Highly recommend this company! You just don't find customer service like this anymore!

Jacob has been awesome! Has been so helpful with keeping my pool and hot tub working. He is…read moreresponsive and always available to help. It took a long time to find someone so amazing!

Absolutely the best! Have had service from about 4 different companies over the 13 years I've had…read moremy pool and J & L wins, hands down! Jacob provides quality recommendations with value always in consideration. He is honest and personable. I always enjoy chatting with him if I am home when he is servicing my pool. Recently, I ordered new filter cartridges, forgetting they had been replaced last spring. Rather than simply selling me another product, Jacob brought to my attention the existing cartridges appeared new. His honesty and expertise have kept my pool in beautiful condition - I regularly receive compliments on how clear and beautiful it is.