After stock many months of increased costs, I have canceled this service for my hot tub . They raised their monthly fee and started adding charges for chemicals so it worked out to about a 25% increase. Overcharged for a drain and clean as well. Seems like a "whatever the market will put up with in Marin" I did appreciate the weekly service guy (there were rough periods along the way) and Mike handled some repairs and did a great job. read more

Absolutely recommend! Angel was on time, worked hard, and got the pool clean. Very friendly and looking forward to building a long term relationship with Marin Pool Service read more

Marin pool and Gary's now part of MPS have been taking care of my pool in Sonoma for more than ten years. Originally Gary serviced the pool then Charlie and now Brendan. All have been conscience and reliable read more

We needed a new pool heater, and by far this company was the most responsive in a thoughtful and timely manner. Mark installed the heater, and he was so knowledgeable and thoughtful. The heater is working great and we are very satisfied! Thank you for such great service! read more

We were using another pool service, with slow or no responses to problems and spotty weekly cleanings ... we now have the amazing Marin Pool Service! We've had immediate responses to questions (billing, pump problems or anything else) and they have an entire large crew of very competent, knowledgeable staff. Zeda is on their superior crew and is our weekly cleaner ... he even stops to love our old dog, with treats! He is very conscientious, takes his time, and is the added bonus to this fantastic local pool company. Our pool now sparkles and has never looked better!! Highly recommend!! read more

Had David and his crew out to replace coping, light and run some electrical. Cesar was a wizard with the coping, and everything was done quickly and professionally. They even coordinated with the contractor that was doing other work around the pool. Highly recommended! read more

Marin Pool Service - Great work on the coping! - Pool Cleaners Near Me - Novato, California

Our technician, George, went above and beyond to keep our pool swimmable this summer. He has provided consistently great service and has been professional and friendly. read more

I have used many pool services and they all fell short so when i called Marin Pool Service i honestly expected the same thing. I was wrong and they exceeded my expectations. The tech George, has been great. He always takes great care of my pool and always takes note of what i like and what i don't. He always gives me a heads up when hes on his way since i have a large dog and 2 small children. I had asked this from the very beginning and he hasn't forgotten not even once. I highly recommend Marin Pool Service. read more

Over 27 years of pool ownership, I've experienced service from large outifts to boutique. Marin Pool Service is the best by far. Ever encounter is professional perfection. When they detect any item that needs addressing, they have it fixed almost before I know about it. Every technician I've met has been extraordinarily professional, pleasant and skilled. The office staff is unfailingly pleasant and helpful My pool has never looked better and my mind has never been more at ease. Do yourself a favor and call Marin Pool Service today! PS. I live in Novato and have an older pool which has never thrown them. read more

So far we have had an absolutely incredible experience. Everyone has been professional, communicative, knowledgeable and super helpful. This company is the real deal. You don't fall through the cracks and get forgotten about. They get the job done and they do it well. Can't recommend Marin Pool Service enough! read more

I called Marin Pool Service as they are a local Novato business. I was having an issue with my spa heater and filter pump. Rebecca was super helpful when I called and actually scheduled to have the tech Mike come out within a couple hours of my call. Mike showed up and was really friendly and started taking a look at my spa. We realized there wasn't actually anything wrong with it, I just was not familiar with the filter cycle after turning the circuit breaker back on. Mike was really knowledgable and explained how it worked. I will definitely call Marin Pool Service the next time I need anything repaired on my pool or hot tub. read more

Marin Pool Service - Pool Cleaners Near Me - Novato, California

We have a pool in Marin which needed the heating system replaced, and a sealing job on the deck. We went through hell with another local pool company sent by our home insurance which wasted our time and caused delays with incompetent employees. Luckily, we switched to Marin Pool Service and we met David, a really competent pool expert and a very sweet person, who came to our house several times to evaluate the job and gave us lots of precious advices. He and Bruce, his super skilled technician, replaced our pool furnace quickly and competently. The sealing job took a bit longer... The first time one of their employees applied the sealing material there were a few spots not done properly. Bruce came over and saw the imperfections: he promptly removed the old material and re-did the whole sealing job from scratch perfectly! We were extremely happy about the finished job and we loved to work with David and Bruce, as they were extremely patient and understanding with our requests. If you are looking for a serious pool company try Marin Pool Service, they are professional, competent and easy to work with; after several pool companies we tried, we can guarantee that Marin Pool Service is the best pool company in Marin County! read more

Marin Pool Service has been the best pool service I have had in the last 40 years. George, my pool technician, is very professional and my pool has been looking great ever since he has been taking care of it. He is always very respectful of my concerns and his tips have always been helpful for me to maintain my pool in an excellent condition. I highly recommend Marin Pool Service! read more

We had a leak coming from our spa blower and this super nice guy Bruce showed up and fixed the problem. He had a good concept of what was going on and he knew what he was doing. Couldn't be more pleased. read more

Marin Pool Service worked with me every step of the way. They were the most affordable quote by far. I was expecting excellence given the cost. What I got was perfection! David and Bruce made sure every detail was completed. In the end, there was nothing to follow up on...as I've said.. perfection! Even Rebecca in the office was very patient with my payments. If you need anything for your pool, these are the people to call. read more

Marin Pool Service has been taking care of my pool for a few years. Our current tech is George and he is amazing. Marin Pool really cares about its customers and it shows in their fine employees and their responsiveness to any questions I have. 5 stars for sure! read more

Great Service. Quick attention! They always take care of my needs with expert understanding. Chris has just left our home after immediately understanding the problem of my algae growth and addressing a solution. Very personable and professional. Andy A read more

Excellent weekly pool service. They are professional and keep our pool sparkling clean. Nice employees and my son really loved the gift bag filled with goodies. Thanks Marin Pool Service! :) read more

Extremely happy with my experience with Marin Pool Service. Most recently, I've worked with Mike who has been very responsive, knowledgeable and a pleasure to work with. Having had mixed experiences in the past with other companies, I'm delighted to have discovered Marin Pool Service and recommend them very highly! read more

Mark came to fix my old pool heating system and was a first class diagnostic engineer and then a methodical fix it maestro. It is a pleasure to watch someone who is really good at what they do. He was fantastic! read more

Marin Pool Service is top-notch: prompt service, excellent communication, fair pricing, competent and courteous staff from front office to on-the-ground technicians. Special shout-out to Bobby in particular for his exceptional ability to accurately diagnose and solve problems, provide clear explanations/answer questions with honesty and integrity - truly priceless!!! Service like his makes my life so much easier. read more

Thank you so much Robin! I was preparing a beautiful house in Corte Madera for sale (1033 Meadowsweet) but the pool was a mess. My client tried so hard to clean it up but it remained cloudy and grey. We contacted Marin Pool Service and Robin had it crystal clear within a couple of days - and ready for sparkling listing pics! Extremely freindly and helpful. Highly reccomended. Keith Offord. Ross Valley Real Estate. read more

Marin Pool Service - Pool Cleaners Near Me - Novato, California

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Max is one of a kind. he has such a great attitude. We get compliments from inspectors!

We use our hot tub almost everyday so when it recently stopped working we were panicking. Mike from Marin Pool Service saved the day. Fast, affordable, arrived on time, friendly, easy to contact. Highly recommend. Mike identified this little plastic flap that used to be in the filter housing. It dislodged and ended up in the heater. Blocked flow, burned up element... read more

Marin Pool Service - The culprit - Pool Cleaners Near Me - Novato, California

Marin Pool Service was great! I tried two other pool leak checkers before this and neither was able to find my pool leak... but Bruce was able to find and fix the problem! This was after months and months of headaches and trying to chase down misdiagnoses. I wish I would have called Marin Pool Service sooner. read more

Mike and Chris were awesome! Showed up and did exactly what we needed and more! We worked with an alternative pool company for weeks and they were terrible: arrogant on the phone, unresponsive, unavailable and unprofessional. So glad we switch to these guys! Thanks Mike and Chris for showing up and taking care of what we need in one visit!!! read more

Bruce Muir is a phenomenal tech and MARIN pool service is an excellent company. Bruce called me back shortly after we left a message regarding an issue we were having with our spa. He came out on Christmas Eve and fixed the problem within 20 minutes and also adjusted some settings for winter operation, which will save us money and energy. In addition, he blew the leaves out of the pool equipment area. We're very grateful for Bruce and Marin Pool for coming out over this holiday weekend to ensure that we have use of our spa for the holidays, I highly recommend this company and above all Bruce for your pool service needs. read more

We needed a quick diagnosis on our hot tub and Mike came out within a day or two to give it a review and help us get back on track before our family guests arrived for graduation. Thank Mike! read more

We did a full pool remodel with them. It was the dream contractor experience - on time on budget, personal attention to the project. I can't recommend them highly enough for a pool remodel. read more

I hired Marin pool to perform an inspection on the property I'm purchasing in Novato. They showed up and did a good report. Unfortunately, since that report I can't get in touch with anyone at this business. I've called and left messages with staff and sent multiple emails. Nada nothing for them. The staff can't even answer questions for me on the phone. I'd avoid them so you don't waste your time. They're a joke of an operation. UPDATE: This business finally contacted me because I left this review. The fact that I had to place a bad review to get them to contact me shows me how much they really don't care. They contacted me through email, text and left a voicemail. I had to tell them to stop contacting me. What a joke of a company read more

it looked like I would have to replace my hot tub pump, but Mike found out that I did not need to do that, even though he had ordered a new pump for me. He fixed the problem, and let me know that my electrical outlet was not up to code and that he would not be able to service it again until I did that. So not only did I save me the cost of the pump, but I can now get my electrical outlet up to code. He was also on time and kind and a joy to work with. I highly recommend him and Marin Pool Service. read more

Mike with Marin Pool is wonderful! They service our pool solar heating system. For over two years Mike has provided excellent service, was incredibly helpful w emergency fixes, and is a really nice person! Thank you Mike and Marin pool for being there for all of our pool and solar needs. Their pricing has been very reasonable as well. Highly recommend!! read more

We used Marin Pool Service to replace a broken pool pump. Their quote was very competitive, and they were honest and upfront about our options in deciding between an expensive "hi-tech" replacement, and a standard "low-tech" pool pump. They were back to install it within 2 days of us accepting the quote, did all of the control panel programming and walked me through how it all works and how to make changes. Everything has been working great since installation. read more

You know when you think you can totally control the pool all on your own? That was me As much as I wanted to, I could never get it right. I'd heard about Robin, "The Pool Whisperer " at Marin Pool Service and reached out in desperation. I don't know what she did, but let's just say she knew what she was doing. Almost immediately I saw a blue sparkling pool. Really the best it's looked in years. Five stars!! Thanks again, Robin. read more

David Metzger is a lifesaver. He and his company were remodeling a neighbor's pool and I had asked him if he could come over to look at the work that our contractors had done on our pool. (I was very concerned that our contractor's workmanship was faulty and I was not getting an adequate explanation as to why some of the results look shoddy). He came over the very next day and spent 45 minutes inspecting their work and then explained all of the issues to me without charging me a dime. He gave me the peace of mind that I very much needed. He is incredibly professional, knowledgeable and easy to work with. I only wish I had known about this company sooner! Even though Marin Pool Service did not remodel our pool, we will be hiring them to maintain it. read more

We needed to have our plaster refinished on our 17 year old infinity edge pool and we also wanted to take the opportunity to add a bench to the pool. From start to finish everything was seamless. David Metzger was on it with a fabulous chic modern design for the bench and got the ball rolling with the permit application. Demo was done , bench framing done and plaster application was scheduled. David and his associate Bruce Muir, were very professional and a pleasure to work with. Both went out of their way to assist us with a few additional issues required by Belvedere, not in their contract. The entire process was first class. Our permit was just signed off and we are ready for fun in the sun! The pool is now gorgeous! Thank you, Marin Pool, especially David and Bruce! read more

David O, from Marin Pool, did an absolutely awesome job helping us manage, maintain, and clean our pool for the past year. We are new homeowners, who knew nothing about having a pool, and David not only did an amazing job helping us keeping it in solid order, but also taught us a lot.along the way. I looked forward to his visit each week, always enjoying catching up. Super grateful for ya David read more

Let me start by qualifying this review by saying that I have had both exceptional service from this company in the past and in this case, poor service. In this instance, I called for service on my Pentair Mastertemp 400 heater. I am not the ideal customer, I am in the trades and have replaced many of the components of the heater over the years and call when I am either short on time or have hit a roadblock in the troubleshooting process. This heater is in the latter years of the average life-cycle for these units (although all the electronics, mother board, etc. have been replaced). On this service call the technician simply removed the two side panels to "examine", said he saw some corrosion and because of its age, wouldn't recommend replacing any parts or further diagnosis because it might be a futile exercise. Maybe it was a bad day, maybe it was an upsell - but for a $185 service call, & having previous knowledge of the history and age of the unit, I would expect that you either state prior to the call, that you won't service a heater past x number of years, or, if you do, you won't guarantee that further diagnosis or repair might not completely resolve the issue. Because I was short on time, I called another company, explained which parts I had replaced. He performed further diagnosis, explained the chain of troubleshooting and replaced the High limit switch. Rather than an estimated $6500+ to replace the heater it was back in service immediately ($200), has been working perfect for a couple months now and may last another x months/years). The main point is that--especially if you are unfamiliar and solely relying on the professional advice of your service provider; facing a substantial repair/investment, you may want to obtain a second opinion before just blindly accepting the recommendation from this company. read more

They manage our community pool. It's been kept clean and fresh throughout the busy season. Always responsive and thorough. Their technicians are knowledgeable and always responsive and appreciated. I'd recommend their service to anyone. read more

We had been customers of Marin Pool Service (MPS) for many years. In recent years, MPS's rates and add on charges for products and services, which are typically included by other pool service providers have increased significantly. With the frequency of recurring services, unnecessary add-ons and mandatory extra services, it began to feel like MPS was taking advantage of its customers. We also experienced instances where MPS reps broke pool/spa related items, failing to take responsibility and then attempted to charge us for replacement parts for items the rep broke. Additionally, reps showed up on multiple occasions in our yard unannounced and without notification and continued to do so after repeated requests to MPS admin and to the rep directly to give us a heads up. We also experienced reps failing to review client notes about services and the location of equipment when there was a personnel change even though these are readily available in the app used by MPS reps. Finally, we started to witness a recent shift to inexperienced and overworked service reps. The one and only reason we have stayed with this service company is because of their manager, Robin, who started as our pool service rep before she was promoted into a management role overseeing other service reps. She was outstanding in every aspect. Her exceptional knowledge, experience, integrity, trustworthiness, customer service, and solution based approach were unmatched. She gave MPS credibility in the face of their otherwise increasingly concerning billing and service practices. Unfortunately, we learned that Robin is no longer with the company, so neither are we. It is not surprising that MPS upper management apparently did not recognize the value and credibility Robin brought to their business, which is unfortunate and shortsighted on their part (and is clearly evident to its customers). We strongly recommend steering clear of this pool service company in light of the direction they have been going with overworked, inexperienced service reps and ever-increasing rates and fees, which is no longer counter-balanced by competent managerial oversight. There are far better options out there. read more