Joshua is an amazing hairstylist/artist! He listened to my hairstyle desires with photo…read moreinspirations and gave me the most exquisite haircut and color highlights ever! It was also nice meeting Andrew, who was absolutely delightful over the phone and in person! I look forward to my next visit with Joshua in May! Peace and Gratitude, Robin

This was my first time here and I couldn't have loved the studio or Joy more. She gave me a…read more haircut and helped me find a good texture spray. Office staff is great + free parking behind the shop. Haircuts run around $60. Will def be back!! Ps there's a cute coffee shop right next to the salon!

The hospitality is great…read more I specifically said I don't like shags, mullets, or anything on trend now. I asked for light airy layers and I got a damn shag/mullet like cut. I have no idea how to style this mess.

Please take your business anywhere other than here. They botched my wife's hair and when she asked…read morefor another stylist to make it right, the owner flat out refused. She literally told me she doesn't care about her as a customer and hung up on me, despite her going to this salon for several years. Don't think I've ever encountered a business owner that rude or with that little empathy. Do yourself a favor and take your business elsewhere.

Nice people, convenient scheduling, reasonably priced. Great Haircut - quality skill!read more

Clean, beautiful, calm space with the best hair stylists in Richmond. Everyone is kind and…read moreprofessional. Feels like a luxury experience. They do an amazing job every time.

BEST SALON EVER! After bad haircut experiences elsewhere, I…read moredeveloped a fear of getting my haircut for a few years.... I chose Birch after extensive research and have been going here for a long time now! Birch has such a welcoming community of experienced hairstylists. They even give you a drink while you are waiting. Located near Carytown but not on the direct street, they have a great spot if you would like to walk around before and after. I recommend Birch to everyone!

Made a request for an appointment via their website and was called for a follow within that hour…read more Staff was friendly and had me booked within a couple minutes. The salon itself is exactly where I would picture myself being, and it was a quick walk from my home! It's quaint, but the music was on point and I was offered a beverage (!!!). My stylist understood the assignment and I left feeling like a million bucks. I will certainly be back!

I had my hair toned cause I try to do it myself and instead of making my hair blond it turned RED!!…read more Lauren was super nice and got most of the redness out, I was so happy!! She also advised for a deep conditioning and my damaged hair came to life! The salon is super nice and everyone was great! After her advice, I got an appointment for a trim with Epiphany, honestly they are very professional and have specialized services for everyone. I'm happy I found them!!

Fantastic job, amazing energy and stoked about a dry cut so I didn't have to take a day off for a…read moreprofessional cut!

Cancer Patient Refused $500 Refund - Poorly Done Microblading…read more I am a recently diagnosed cancer patient that was seeking to get my eyebrows microbladed. I went to Maria @mariialash for microblading/"nano brows". Her price for this service is $500. I wanted to get this done prior to starting chemo so I could still have natural-looking brows during treatment. Unfortunately, 100% of the pigment that Maria put on my eyebrows fell out, despite following her care instructions. I informed her of this and sent a photo of my plain brows, stating that I am starting treatment any minute and will be unable to do anything that may compromise my immune system such as getting a tattoo, for at least the next year. At this time I requested a refund. She has refused to disperse a refund stating that her disclaimers her clients sign state this could happen. A flimsy "disclaimer" does not excuse a business from providing good service and exercising good judgement. I do not recommend trusting Maria with your money nor your brows.

I'm writing this review in support of my friend, who recently went to Maria (@mariialash) for…read moremicroblading/nano brows. She paid $500 for the service, hoping to have brows before starting chemotherapy. Unfortunately, despite following the aftercare instructions, 100% of the pigment fell out and she was left with zero results. I've had my own brows microbladed at a different business for over five years, and my experience was nothing like this. When my friend reached out, she provided photos and explained that she could not attempt a correction because of her upcoming chemo and radiation, and asked for a refund. Maria refused, citing a disclaimer. But a disclaimer doesn't excuse poor results or lack of accountability. For such an important and time-sensitive service, this was extremely disappointing. I would not recommend trusting this business with your money.

I absolutely love this salon. I've had hair issues for years and went to Hair after noticing how…read moreawesome one of my friends started to look. Since I've been seeing Charles at Hair, numerous friends and family members have asked where I'm getting my hair done because it looks so much better than it had - many of them now also go to Hair. Charles, Crys and Caitlyn treat their customers like family and are always so welcoming! My mother has Alzheimer's and they are so, so kind to her there - she is always excited to go see them, and that is a rarity.

I have been getting styled by Leanza since 2017 and can't even tell you how much I have appreciated…read moreall she has done. She is great at talking through every idea of hair color I have wanted and I have always left more than satisfied. She takes the time to build a relationship with me that has really helped bring everything I have wanted to my hair be more. And trust, we've done it all, black, blonde, silver, brown, highlights, keratin, you name it, and Leanza has done it. I've also really appreciated the staff at Hair, I've talked to many of the other stylists and have always had a positive experience. The salon is always clean, and comfortable, and I've never had any issue. The prices are also super reasonable and I love the products they use! I have since moved to Hampton and still come back to Richmond for Leanza to do my hair and don't plan on stopping anytime soon!

Got my haircut and treatment from Michael and he did a fabulous job!…read more First off, the salon itself was very clean, and front desk was very friendly. I really appreciated how prompt they were about my appointment time. All their products were bumble & bumble and it smelled fantastic. Michael, my stylist is extremely friendly and a great conversationalist. He's very communicative and knowledgeable about hair, hair color, and extensions. He made me feel very welcome and gave me great advice and suggestions on my hair. I had a lot of breakage from years of bleaching and he did a great job blending my damaged ends into layers. He also really listened to what I wanted and made sure to communicate every step of the way. Not to mention, I received one of the best head massages for my added hair treatment! Overall a great experience and I will be considering hair extensions with Michael in the future!

Edit: I was contacted by Elizabeth one of the owners and was told I could have my hair fixed at no…read morecost by another stylist. She also let me know the person who did my hair was no longer with them (good choice!!) I got my hair re-done by Lauren** and she was great although it was mostly toning if I'm not mistaken. It turned out a lot better than before and the cut was not crooked thank god! There was a problem at the register as the girl said there was not a note on my account so I had to pay the full amount, but contacted Elizabeth again and she reimbursed me a couple days later. I'm not giving a full 5 stars only because the girl who took my payment made no effort in listening and told me to "come back and talk to Elizabeth" which seemed a bit dismissive. All in all though despite that, it was a better experience, and the owners care a lot about customer satisfaction! So I would still recommend it! ---- Unfortunately, have to leave a not so great review for my first and only visit here. I saw Richard, who was very nice. Everyone was nice. I wanted a simple cut, no layers, but I wanted my hair thinned out (I have a lot of hair), and I also wanted color. Nothing fancy just some peak-a-boos all over so I could eventually transition into a balayage. I showed him a picture, he looked at it and got straight to work. Everything went great, we were chatting small talking etc :) I do have some experience working at a salon in Menlo Park, and watching him I was getting just a little worried as his techniques seemed a little basic (maybe it's just hindsight though). Anyway, he finished, washed (very very hot water ouch) and blow dried my hair (it also burned quite a bit. But I am not the type to complain unfortunately so I kept my mouth shut) Anyway I was happy up until I finally saw my hair. I mean I smiled but inside I was pretty sad. I went home, my boyfriend was like what happened to your hair I said what do you mean? It's fine.(didn't think it was THAT bad, notenough for my boyfriend who never notices anything to notice) I take a closer look in the mirror, the color is uneven and my hair cut is crooked / uneven. Random long strands etc. No biggie. Right? I'll just go in and have it fixed. So I call make an appointment to fix it and go in. He apologizes and takes a few minutes to fix it. Although it's better than before it's still not what you'd expect after paying $250+. Been wearing it in a pony ever since waiting for it to grow back. :( I'm giving an extra star because everyone was very nice and the salon itself is super cute.

This was my first visit to Immortal Beloved and first appointment with Nikki and I could not be…read morehappier. When I arrived home from my first appointment with Nikki, my husband exclaimed "You look beautiful!" I found Nikki's name in a blog article about the best blonde hair in RVA. Not only is she great with color, but great with cuts as well. Plus, she is so personable, I really enjoyed chatting with her as well. Cool space as well. I look forward to long term relationship with my new stylist!

I've been going to see Jessica Johnson for more than 10 years at two salons, Immortal Beloved RVA…read moreand Imago Salon. She did a great job cutting my long, thick curly cut hair. I love the vibe and the art at Immortal Beloved RVA. It's always been top-notch until recently. Now, when I've gone in, they have a dog at the shampoo bowl and that's happened a couple of times. I asked them to not schedule me with the dog, since I'm allergic. I thought it was one of the customers therapy dogs at first. Now, I'm starting to think maybe it was one of the owners. That wouldn't be so bad if I was able to continue with the appointment that I scheduled. I tried to reschedule it because my car was in the shop and wasn't ready yet. I called on a Monday thinking that would be fine and just reschedule. Unfortunately, they weren't open on Monday I found out. I was still getting a text saying that I had an appointment Tuesday. So, I was able to borrow my husband's car. So,I called before I drove down there since I wasn't sure whether my appointment was canceled or not to double check since no one had called me back. Then, the front desk girl said that she had canceled it and we rescheduled it with her for another day. So, I said that was fine, even though a lot of my time was wasted. I didn't even get to go pick up my car because we're spending so much time going back-and-forth with the front desk girl about appointments that day. By the time I got off the phone with her, the car dealership was closed. So now I didn't have my haircut or my car. That sucked. Not very good customers service. At least if we could have rescheduled that would be better than nothing. so we rescheduled for May. Unfortunately, a couple days later I got a call saying that my appointment was canceled and to never come back. They said I was a chronic rescheduler and they're canceling appointments with me. I only scheduled about two appointments a year. I don't even remember them ever talking to me about that before. The lady at the front desk insisted that was their policy. I couldn't find that anywhere on the website. I don't know why we couldn't go forward with the appointment after knowing that in the future but they just canceled it completely at that point and they haven't returned any of my calls or texts. Even when I said I could come in using my husband's car at the time. They said it was too late. It's just ridiculous! I planned for all situations. I feel like I did everything I could. It's frustrating because I don't think that everything was given to Jessica. I never talked to her directly. It was only to the front desk. Clearly she wasn't giving them all the information. So, it was just really frustrating. I've been a long time client and to lose that was awful. She was my friend and I didn't even get to say goodbye to her. Then the head of the company never called me back either. So, they just blacklisted me with no recourse and no phone calls or anything. I called back and nobody returned my calls. It's very unprofessional and impersonal!