Rooms and communal areas are clean and maintained. AC works good! The customer service has been…read morefantastic from everyone I've interacted with. However, Shawn or Sean? Not sure how to spell. He has gone ABOVE AND BEYOND each time I've needed assistance with anything. He treats customers and this business as if it were his own and that says A LOT! He has gone out of his way to assist with my needs. Would definitely be stoked to have this guy on my team. Thank you Hilton Garden Inn Rockford for making my extended stay feel so comforting!

So many key elements to dislike about this place: 1) Room…read moretemperature appears to be controlled by central system so in-room controls mean little. 2) For the price, this place sure needs a lot of maintenance. For instance, the elevator is a wreck and is almost spooky. 3) Noise. This place was cheaply built with little regard to sound deadening. For instance, windows allow lots of road noise. 4) Front desk staff and management are in constant game-playing mode with room assignments to the point of being ethically concerning, especially if rates are at all a negotiated rate. I will say that the breakfast and dinner staff was very considerate and I would have added another star just for them if the rest of the hotel had not been such a disappointment. Bottom line, simply no where close to the price point they are charging.

Embassy Suites are generally good everywhere but this place rockford - it is really special - this…read moremay be only hotel that is excellent and I have tried others. Kids really loved the fact that with elevators you first select the floor outside and then there are just no buttons to press inside the elevator - yo get pointed to an elevator. The evening service is okay-ish - the snack aren't much to talk about. I was split about giving them 4 or 5 star so decided to go with 5 but given state of other hotels in Rockford, this place has definitely kept up. The rooms are extra spacious a bit darker and could use a little more light. The parking is paid but you need to check that weekend parking is free, so make sure you don't overpay. Hiltons are not known for late checkout unless you have diamond reserve but we simply asked for 12pm checkout and were easily granted one. Again, any other place this would be a 4 -4.5 star but given rockford, I am giving them my whole hearted five star rating.

Worse experience ever in a hotel. The City of Rockford actually held a weekend festival right on…read morethe property. Saturday morning I was woke up at 7 am by a band. They played blaring music until 9am. It was absolutely ubsurd!! I asked that my points be given back that were used on the stay and was told they couldn't do that but they would do something. The cooks that served breakfast at the hotel were actually exceptional! Sadly they work at that particular property. I would absolutely positively tell anyone to not even consider staying at this hotel. Absolutely no regard for their customers.

We have stayed at this particular Fairfield many times when we travel to Rockford to see the Ice…read moreHogs. We live 45-60 minutes away, but the weather in Illinois in the winter is so unpredictable, I would rather book a night (or two) at a hotel than drive in the snow (I have been in Illinois for 53 of my 57 years... I hate snow/winter). This hotel is always clean and the breakfast is always very good. The staff is always polite and helpful. The rooms are a little run down but we are really only there to sleep, not hang out in our room. This review is about something that happened two weeks ago. We had tickets for a Hogs game for Saturday night. I booked two rooms at the Fairfield... on Friday morning, my doctor called me and told me I would be spending the weekend in the hospital. Ugh! I went to the hospital and after I was sure I was going to be admitted and was going to be stuck there for the entire weekend, I called the Fairfield to cancel our rooms knowing I was going to have to do it at a loss (I told my family they could go without me, but they wanted to be home just in case I needed them). The front desk was sooooo nice ... she canceled the reservation at no charge and was completely empathetic. I was so bummed and I am sure she could hear it in my voice. Thank you so much Fairfield for being so kind. We will be back next season!

Great customer service. We were treated really well here. The place was clean. The bed was…read morecomfortable. The bathroom was clean but the tub faucets could use an upgrade. Parking lot was pretty full. Luckily it wraps all the way around, so there were a couple spots to park in. Just know you may have to walk a little bit to get to the door. Not horrible unless you have a disability or a lot of luggage. We had neither of those and didn't mind. Just a head's up though.

I had traveled to Rockford for work and this Staybridge turned out to be a great choice. It was…read morevery clean, employees were friendly and helpful, and my room was large and comfortable. I was staying in a two room suite, and it definitely had everything I needed. Nice bedroom, sitting area, well furnished kitchen, and large desk. There were plenty of outlets and USB ports in convenient places. The breakfast was much above average. A large selection of hot foods, fresh fruit and other cold items, yogurt, breads and pastries. I like cheese on my scrambled eggs and there were four different varieties of cheese. The breakfast attendant was keeping the area very clean and refreshing the food. I will definitely stay here again the next time I travel to Rockford. Excellent experience.

Their rooms are large and very comfortable. The bed was wonderful. Everything is clean and nice…read more The breakfast bar was awesome. They have everything and the food tastes great. The staff is very nice and friendly. I really really enjoyed my stay at this hotel. Ivan was super helpful and friendly at check in.

Nice hotel good service! I stayed for 5 days and the gym - pool were a little disappointing but…read moreoverall I had a pleasant stay everyone was respectful and mindful

We picked this location because it was close to FAMILY and we were in town for family. Business…read moreroom itself is nice and spacious and clean. A couple things we did not like are the fact there's no safe in the room. They will clean your room every couple of days but they missed us one day and they said it's because in the morning we had to do not disturb on. However, they were cleaning the floor when we left at 10:30 and the room never got Done. Their breakfast is OK it's not much more than a continental and in fact there's no pastries of any kind or anything like that there's a few muffins. We stayed an entire week and nothing really changed on the buffet. The only kind of fruit is are a whole apple or maybe a whole orange so there's no cut up fruit. And I'm only bringing this up because they mention on their website about this excellent breakfast and it's nowhere near that. The staff is super friendly. The pool looks pretty darn small but if it was winter time I'm sure kids would enjoy having that opportunity to swim. I probably would stay here again, but I would go to the store and buy my own things to eat in my room as opposed to there breakfast.

This place is one of a kind! The restaurant is my go to place whenever I'm in Rockford, their food…read moreis always fresh and has amazing flavor. I've had their fish (baked or fried) that comes with homemade bread and butter, great salad with a homemade dressing, fresh veggies or fries, their crab cake burger (the best I've had) and their loaded waffle fry nachos which are huge and the amount of toppings is unbelievable. Not only is the food great, but the atmosphere can't be beat. It's old world style charm and the service is excellent. This weekend we sat out on the deck with the view of the river and enjoyed the sun, but in the winter we typically sit in front of the marble fireplace. It seems like when I'm there, we are only one of few and I just can't understand why! I stayed at the hotel for the first time this weekend and enjoyed it at well. The ceilings had to be 12-15 ft! Again, this place is old world style, so if you're looking for modern, your in the wrong place. I will continue to come back!

What a total disaster of a hotel. The check in process was surly bordering on rude. The entire…read morefacility is severely dated. The beds are made with fitted sheets but not top sheets, meaning you are sleeping directly under a duvet which I cannot believe they wash after every guest stay, but I'm hoping they do. The duvet itself barely covers the surface of the bed. No extra blankets, no cups in bathrooms, windows which are so soiled you can barely see through them. The Direct TV service is worthless, constantly pausing and skipping, no real cable tv. If we had any other option at this point, I'd leave and check into a different hotel. You get what you pay for and I should have known better. If I could give this zero stars, I would.

We were not notified of the construction. Hotel was full of dust and no air conditioning unless in…read morethe room. The carpet was worn down to the base floor. Although we were there when breakfast started, they were out of plates and coffee. The hallways smelled of wallpaper stripper and overall it was noisy

All the photos you see on Yelp are from the hotel itself. I will post some photos of actual room…read moredecor which was pretty amusing. We stayed for one night after seeing a show and going to the casino. We checked in at about 6pm and got back around 1am and checked out at about 9am. Really not long in the hotel. What we noticed... The place is sort of run down, but we didn't expect much. Our room was clean, but dated. The decor was pretty funny. I would describe it as eclectic, post modern, senior living center. Orange lamp, yellow lamp, royal blue table, etc. There is no closet. Just an area next to the window with pegs on the wall and a curtain. There were drawers, but check out the photos. You could either store your underwear and socks or some apples and onions. There was a full college dorm fridge that froze my soda and a microwave on the counter. Can't comment on the free breakfast as we opted to get breakfast elsewhere. Did notice that the pool was closed, so check before you decide to stay if you want to use the pool. For just a place to stay for the night. Not for a special occasion. It was okay. Except for the scratchy towels. Unless you need to exfoliate. Then, you are all good.

5mbs wifi internet (I had better internet in the 90s)…read more When I called the front desk to ask about their wifi they explained "Yes, it's normal that we have really slow internet and with it being a sold out night everyone is using it, so that's expected." This is simply not an OK experience to be expected when you look at how expensive the room was. I missed my daughter's dance via stream because I was in this crap hole hotel for a soccer tournament with my son. Additionally the shower drain was broken in a down position so showers were half baths, that's the worst feeling. The hotel is also next to a casino that was blasting beats all night long which was very disruptive to my son and I's sleep. I'll always consider Holdiay Inn last going forward when deciding where to stay.

Our stay at the Holiday Inn Rockford was excellent in every way every day. The standout team member…read morewas Vince at the front desk. He was personable, pleasant, professional, and courteous. It's folks like him that will keep me returning to IHG properties again and again.

My Birthday started here…read more I've never stayed here at this location, so this was a new experience for me. Pulling up, I was skeptical only because, although, it's in a good area, it didn't feel welcoming, however, rather than to judge a book by it's cover I decided to still go in and follow thru with my plans. Side not: They could use big plants/flowers out front.... which could give a welcoming feel!!! The staff were awesome!!! The only thing that I noticed was that, they couldn't use a different credit card for incidentals which was flabbergasting ! The entire stay along with the deposit for incidentals has to be on one card. If you travel alot. You would want to know this! Yes, it matters for those of us who need our perks and points lol Honestly, for this to be a Radisson I expected better quality and an updated, newer decorated facility. Don't get me wrong, it looks newer on the outside but the inside screamed need updates. I'm sure that if they had an interior decorator to come in and update all of the furniture that this could be a 5 star hotel easily. It's the furniture and accessories that gives it an old and outdated feel! Having a indoor pool is awesome, as were the bar and restaurant area. Very nice! The staff were nice enough to allow my local guest to come visit with me while I was in town. Great facility for events to be held because they have a connecting side of the building which caters to events. There's plenty of parking onsite. The hotel also has a shuttle bus which, I'm not sure if it's airport shuttle from Chicago or somewhere else! I'd definitely stay here again because the location is worth it! The beds are comfy and the showers were amazing which is huge for me! The water pressure and temperature was perfect! (Yes, it's a thing) The prices are a bit steep for it being Rockford but, I'm sure that it has alot to do with the casino, shopping and restaurants are all less than a 5 min drive. Thankfully, I had Birthday steals, perks and reimbursements coming. The 2 ladies at the front deserve a raise and 7 months off with pay ( One was a Manager) Thanks Ladies and see ya again someday!

Clean hotel. Beds are VERY comfortable. Didn't love the pillows, but oh well. I don't know if it…read morewas recently renovated?, but I think so.