Very clean hotel with a helpful and great staff. Breakfast and pool was great. Would recommend…read morefriends to stay here.

My family stayed at this hotel while in town for a state gymnastics meet. Front desk guy was very…read morenice and check in was a breeze. The whole hotel in recently renovated. The rooms were very clean with new furniture, nice bedding, and vinyl "wood" floors. The free breakfast was quite nice and included a pancake machine, sausage, eggs, biscuits and gravy, cereal, oatmeal, and a pastry section. They also had yogurt and great condiments including Chula hot sauce and Nutella spread. My only complaint is that the pool was a bit cold. They need to turn up the heater a bit, my youngest was freezing and got out right away. No hot tub.

I am very disappointed in my stay here. I found the staff to be friendly. The rooms were quite…read moredirty, and the spaces were not very well-kept. I am disappointed as I have enjoyed my stays in hotels by the brand in the past. Lots of stains. They are doing a lot of renovations and boxes were everywhere, stairwells blocked, and lots of wires out with lights flickering. There are a breakfast and a nice seating area. Overall, just pretty run down and wish all the renovation things were put away so they were not cluttering the hallway and enabling to get upstairs, etc.

I am very disappointed in my stay here. I found the staff to be friendly…read more The rooms were quite dirty, and the spaces were not very well-kept. I am disappointed as I have enjoyed my stays in hotels by the brand in the past. Lots of stains. They are doing a lot of renovations and boxes were everywhere, stairwells blocked, and lots of wires out with lights flickering. There are a breakfast and a nice seating area. Overall, just pretty run down and wish all the renovation things were put away so they were not cluttering the hallway and enabling to get upstairs, etc.

If I had to choose between sleeping in the ally ways of Chicago or sleeping atleast one night in…read morethis motel I would rather bunk with the rats in the alleyway and have a chicago style hotdog. This is the WORST place I have ever been to. I walked in the building and was greeted with a strong smell of cigarettes and a nasty carpet that probably has never been cleaned or changed since the motel was built in the who knows when. We walked into our room expecting decency because we are at "Quality Inn" not only was there huge period stains that looked like they came from an ape but dead bugs on my blanket non the less our lamp looked like snacks for the moths which were covered in holes. I also discovered a Santa in our room which was the nicest thing the room came with. Our bathroom looked like something out of horror movie. The floors were sticky along with the walls that I could probably walk up them. I'm not sure if it's wizz, jizz, or I don't even know. When I requested for new sheets because ours looked like one of those reusable period pads the man over the phone was yelling at us speaking in random tongue that nobody in the 21st century has ever learned. He hung up on us and threw the sheets at us through the door. Not only were they sheets also disgusting and had a cigarette burn mark but were thinner then a 1 ply piece of toilet paper. My friend later tried opening our door because only one of our 2 keycards worked and the manager saw us struggling for the 2 seconds we were and said he say us on the camera and that our phone had to be in a 90 mile radius from the lock. This man who works here is literally in the wall. I had really important business to attend to but I didn't know what time it was because the clock said "A:44" I have no clue what time that is even referring to. This was in one night. The morning after the horrific sleep on that godawful mattress I went downstairs to see if I could even find anything edible to eat for breakfast. Let's just say it contained of mushy mutated apples, powdery waffles, and watery snotty eggs. I still have one more dreadful night in this place and I'm counting down the seconds before I can go home. Please save your money and stay tuned for night 2 and pray we don't get broken into (the door handle fell off)

Stayed this past Mothers Day night. Woke up to bedbugs in the bed…read more Do yourself a favor and avoid this motel at all costs, especially room 108!

Clean rooms and a lot of options to pick from, we had the king bed with the pullout couch, the…read morecurtain to separate the areas with a nice touch. We had friends that had the king suite where there was a door separating the pullout, couch and little kitchenette area, made it nice for some privacy. Both of our rooms had a nice little kitchenette with a sink, a bunch of kitchen supplies and a really decent size fridge. It came up to head and I am 5'6"plenty of room for tons of food. Beds were comfortable, pillows, and linens were good. Easy check-in, we use the app to request more blankets and they were brought up promptly and checked out through the app was great. Beautiful area right across from a large park with a good playground for kids and a walking path by a pond! They have pet stations around the hotel property. Breakfast was delicious, they had to make your own breakfast sandwich, stuff like biscuits, sausage, turkey sausage, egg patties, cheese, bagels, pastries, egg bites, oatmeal, yogurt, cereal, waffle maker, juices...etc.Coffee was decent. Kids loved the pool. It's small but works for a quick stay. We didn't use the gym but looked in and it has really decent equipment and looks super clean.

This is a beautiful hotel. Great location, easy to get to near the NIU campus. Huge lobby with lots…read moreof space to relax. We were in town for a baseball tournament and the kids and I were very comfortable in our big 2 queen suite. Very clean, spacious and nice toiletries. The hotel is well kept and nicely decorated. Decent hot breakfast (the ladies who were keeping it clean were friendly and lovely). The pool is advertised as heated but it was pretty chilly! Still nice. Really cool seating area inside. There are some snack options for sale but they're limited (and no alcohol for the adults). If we ever need to come back to DeKalb, we'll stay here for sure!

My family has stayed at this Hampton Inn location several times on family visits to DeKalb. The…read morelocation is great, close to the interstate, close to the university. There's a grocery store 2 min away in one direction and a CVS 2 min away in the other direction - in case we need any last minute essentials. Staff is always friendly. The breakfast buffet is decent, kids enjoy it, and that saves money for mom & dad - so that's a massive win. Pool is a little on the small side, but it's indoors and very comfortably heated with plenty of seating & towels.

Easy parking. Quick check-in with good customer service. Large, clean rooms with microwave,…read morerefrigerator and smart TVs. Exercise facilities available. Free buffet breakfast with a range of options. Close to Northern's campus. Overall, good experience and I will stay there during my future visits to DeKalb.

Stayed for several nights while in town for a dance competition…read more The only reason for two stars is the location is convenient and the bed was comfortable. It appears the hotel hasn't been updated since the Reagan administration. The decor is outdated and worn. The place is dark, dirty, and dank. It smells like a high school locker room after the homecoming game. The carpet was severely stained, the refrigerator didn't get cold. We travel with insulin so we had to put it on ice instead of keeping it in the fridge. The sink isn't in the bathroom, IT'S BY THE FRONT DOOR! It does not meet the expectations I have for a decent IHG property. If in town again I will definitely stay elsewhere unless it's under new ownership and been renovated.

We have stayed at several Holiday Inn Express Hotels in the last several years and they've all…read morepretty much been average to good. This one was the most filthy run down hotel, I'm very surprised it has the Holiday Inn name associated with it. The place hasn't seen cleaning supplies in years!!!

Two star motel means 2 star motel. If youre only staying for one night, choose a Hilton property…read more If youre staying a week+ and on a budget, this is the place. Its also a pet friendly property. The room was what I expected.. reasonably clean but fairly run down. A strand of hair on the edge of the tub, towels too small, no shampoo/conditioner and a bed less comfortable than the one in my guest room. That being said, I didnt see bugs or questionable folks walking around and no signs of vehicle theft. My stay cost $65 and there was no deposit. Would I come back here? Probably not, but Ive stayed at worse.

My baby and I would stay here almost every weekend because of an unsatisfying home life and we…read morealways went to this location because it was close to my work. We stayed prob 5 times, and most the times were decent, yet I don't think they clean the best. Random hairs on the toilet and even some feces once. But the studio was amazing! We loved all the room. The second time, we noticed the tub was broken as well as the toilet paper roll. Third time, was alright- we had to get a double bed room because all rooms were purchased for prom or something. The fourth time, noticed there was barely any toilet paper at all- but that was minor issues. The last time, again- trimmed hairs all over the toilet and the sink. Kinda gross. And we noticed the fire detector was basically hanging out of the ceiling. Every time, no shampoo available. But if you go downstairs and ask they will get it for you. Very kind people, but def a budget hotel. No breakfast either but did have coffee. Plus Dunkin isn't too far away. If ever in the area, maybe we'll try again.

Nice clean room, hospitable staff, good breakfast. Location…read moreis very good - close to NIU, good restaurants.

The manager stole from me. Made a reservation for 2 nights. Hotel is advertised to have a pool…read more When my children and I went to the pool at 1pm on the second day, to our suprise it was drained and locked. I spoke with the desk and was told that we could check out then and get a refund for the 1 night, as we only booked the second night so my kids could swim. After two weeks of back and forth i was told the refund was pending. then i called back again and the manager told me no refund will be issued. The manager spoke over me and says they have a cancellation policy. He claimed i should have asked if their pool is in operation when i made the reservation. Manager claims this is "he said she said" with his employee and will not refund. I asked if they have cameras at the desk so he can hear his employee tell me i will get a refund. Manager kept saying, "no no no no refund" Not to mention it was dirty and smelled.

When i tell you this room i had to stay in. Not going to lie the bathroom and sink was very clean…read moreA+ for that. But as soon as i walked in the room it smelled like cigarettes and the floor was gross. I had gotten food was about to sit down and eat and i saw this chair and immediately said HELL NO. That is disgusting. I only stayed one night so i was in and out. You can stay here but just beware

I've stayed here a few times. My room is pretty nice. I did…read moreask for a handicapped room, and was promptly moved. However, if that was the first Red Roof room I ever stayed in, it would have been the last. It was terrible! The beds were both way too low to be comfortable for a handicapped person. And I could both hear and feel the bed springs. I've slept on more comfortable cots. The shower was a mess. The hand held shower head would not stay in the holder. I had to hold it, or drop it on the floor. Where it connected to the plumbing, it leaked, and sprayed water all over. Another thing is their false advertising. On their page, they promise a lobby with coffee. They promise a workout room. Both of those are closed (due to Covid). If Covid was a very recent thing, I could see those still being advertised as amenities. However, it's been more than a year. Other businesses allow people inside; why can't Red Roof? Or if they insist on keeping those things closed, they should be honest, and state that they are closed.