They arrived on time. We had no idea where our septic tank was and they were able to find it (our…read moreback yard is large) in about 5 minutes! Very impressive. They were polite and professional. Cost was very fair (lowest cost we could find). A great company.

When buying our house we learned that the drainfield needed to be replaced. Suburban Septic did…read moreeverything from start to finish, including taking out a couple of trees that were in the way. Very helpful by explaining things and answering any questions. Plan to use them for any future septic service.

Mike did a great job job on our home some time ago. We where very happy with him. I do recommend…read morehis work. Thank you

I have used Mike Scott in the past and don't remember being gouged for the work…read more He actually came after hours a couple months ago to fix a leak in my bathroom which turned out to be the faucet that he couldn't do anything about because the hose that was leaking was part of the faucet So he said get new faucets So I finally got some new faucets they said yes would work but the charge just to replace 2 bathroom faucets was like 585$ plus they wanted another 88 $ just to check on a slow draining sink which was one of the sinks he had to replace the faucet on So I have no idea what the hell is wrong with this picture but I can't afford his trip to Tahiti or his wife's Lois Voiton So I'm getting someone more reasonable I mean WTH??? God forbid I asked him to replace the 2 toilet seats too The bill would have hit like over 700$ I will never use them again that's ridiculous not to mention these faucets are easy to install as most of the reviews on them people were doing it themselves with no issues and the toilet seats are super easy as well whatever I'm certain I can find someone else to do this very simple job for me and not price gouge me Good luck if you decide on this company And I wonder why I was asked if they built my house? I really don't want to know Whatever I'm moving on I would have given a nega 5 stars if that was an option

Prompt service and response…read more Very personable worker-owner with no hidden fees. For my job, the price was high-- yet i recognize this is the going rate & local standard.

very disappointed. I had them out to pump my tank. I had a broken cover they wanted to sell me a…read morenew septic tank on the spot. I went elsewhere and had the one broken cover replaced instead. I would not recommend them . I got a service bill of over half what the pump out would have cost without actually ever getting the pump out.

This guy caused my neighbor all kinds of problems both now and in the future. She is a senior adult…read morelady who lives alone and he replaced her drain field but in the process his workers ran over her septic tank and cracked her tank's top. He made her another one which was the right thing to do but he did not put a place in the top so it can be pumped out in the future like the top he broke. What kind of company does this? He also did not put her fence back. I would have given him negative stars if I could.

From the owner: Family owned business since 1977. We service Marion County as well as some of the neighboring…read morecounties. We install and repair septic systems for residential and commercial sites.

Terrible company who does not stand behind their work. Called 5 times and cannot get a supervisor…read moreto call me back to fix their mistake. They have the hot and cold lines reversed and tell me I need to pay to fix their mistake.

We had a leak inside our interior wall which showed up uninvited during the holidays. Mike Scott…read morePlumbing assisted us with finding a leak detection company and then once the location was identified, repaired the leak, finishing up on New Years Eve at close to 7PM. The team included Jeff Jr., Logan and Luis - and we appreciated them all. I strongly recommend this company and this crew and appreciated their timeliness and thoroughness. Thank you all!!!!

Worst experience I've ever had with a provider in Ocala. At first, they seemed nice and…read moreprofessional, but that changed quickly. Nick promised they would cover the expenses for damage done to my property during the drainfield installation. After making that promise, he ignored my calls and texts for 4-5 weeks. When I finally reached the owner through the office phone, the situation got even worse. As soon as I mentioned that Nick had been ignoring me, the owner started yelling at me. He then refused to cover the full expenses his employee had promised. After all of that, he offered to pay only half, but by then I was done dealing with the excuses and unprofessional treatment. This is the first negative review I've ever left for any business, but people should know what kind of experience they may be dealing with here.

Called in the morning Ashley was so sweet Matt showed up on time and was very professional and so…read morefriendly. Price was lower than other companies. Very happy.

First, I just have to say how incredibly grateful I am for this company. When your septic is acting…read moreup, things can go south fast... and they came through in a big way -- no pun intended I called on a Sunday, and out of six places I contacted, they had the fastest response time and the quickest appointment available. On top of that, their pricing was very reasonable, which was a huge relief. From the moment they arrived, the team was professional, friendly, and extremely knowledgeable. They took the time to explain everything thoroughly, and I was especially impressed with the photos they sent during the process so I could actually see what was going on. It really showed their transparency and commitment to quality work. Then, the very next evening, we had another issue with a possible blockage. I called them later in the day, and instead of brushing me off, they walked me through what to do and promised they would be out the next morning -- and they absolutely kept that promise. They came early, reassessed everything, and made a few additional recommendations to keep things flowing smoothly (another pun... couldn't resist ). Every single step was prompt, clear, and handled with care. The customer service was outstanding -- even the person who helped us with payment was incredibly kind and gave us helpful tips and tricks for keeping our septic system in good shape going forward. If you're looking for a septic company that doesn't leave you in a mess, this is the one. Reliable, honest, and truly top-notch service. I would absolutely recommend them!

Big red septic should be your first call! Luke and Jesse are amazing! Had a local company come out…read moreand pump my septic were unable to finish the job, I called Big Red septic they were happy to take the job Jesse never gave up completed the job even showed before and after pictures. Extremely professional extremely knowledgeable and saviors on a holiday weekend. If you want it done and done right the first time call Big Red septic!!!