Highly recommend this insurance group, excellent customer service and rates (I really shopped…read morearound beforehand, too), they really go above and beyond to help you!

We moved across the country and had to transfer our policies to Maine. Reyn assigned Jack to be our…read more"personal" agent, and he has been outstanding! We have been with State Farm for over 15 years, but the transition here was complicated by our lender's requirement that we buy home coverage for a year in advance, and that was arranged by the broker. It has been a massive move for us, leaving our home of 42 years. As the dust has finally settled out, Jack has transferred our policies to Maine, and saved us a lot of money, to boot. He even arranged things so we can see clients in our home office, something the other company would not allow! He has kindly and patiently answered all our questions, and we feel incredibly well taken care of! Thank you so much. We feel very lucky to have found you, and look forward to a long relationship.

Great Customer Service. Friendly Folks! Glad I chose State…read moreFarm after being with MetLife for 23 years. (MetLife Sold Out to Farmers)

At a critical point in my life I met Beth Gardner who is an agent at this location. I was moving,…read moregetting a divorce and I felt like the whole world was caving in. Beth sorted out what I had for insurance, what I THOUGHT I had for insurance and helped me make sense of it. I left the office feeling like I had a guardian angel. THEN a few years has passed and some nimrod hit me and when I had to file a claim she made it quick and painless. I am so grateful for the friend that referred me to Beth.

The office personnel are patient and keep digging at the small problems that otherwise would drive…read moreme crazy. Cecile was great: super helpful. I have never submitted any insurance claims so I can't speak to that very important part of the business.

Like a Bad Neighbor, State Farm Is There to Make It Worse We…read morehad a sudden water emergency... we believe that water started coming out of a clogged drain overnight, seeping under the floorboards. We called it in right away, and we called the professionals - plumbers, and mitigation companies to come out hours after we observed this. We turned to State Farm, expecting the company we've trusted for years to help us through this disaster. We got our first communication with this office from Cecile Campbell who wrote in her e-mail; "It is our job to make sure this claim goes well for you, and we want you to be completely satisfied throughout this process." Sounds great, right? On the phone, she was the opposite - hostile, unpleasant, and dismissive. The gap between what was promised and what was delivered could not be wider. We needed someone to assure us and help us - they were now exploring all the ways of how they won't help us. As we tried to navigate this and understand what we could do differently the experience was more and more shocking. When we called to understand how this could happen and how to prevent future coverage gaps, we spoke with Angela Williams, who, by her own admission, does not work in claims. Rather than helping us navigate the situation, she spent the entire call telling us we were "probably not covered" and, based on her seven years of experience, she believed our claim would be denied. This was unsolicited and completely unhelpful during a stressful time. We even asked to speak to a manager because what we wanted was guidance and help on how to deal with this in the future. Instead of escalating the call, Angela hung up on us - stating she was going home and she was done with us. That's not customer service; that's outright disrespect. What's worse, Angela admitted that although State Farm claims to review policies with customers yearly, that "did not happen" for us. Her exact words were, "Well, we intend to," which is basically an admission that they never ensured we had adequate coverage. We relied on State Farm to guide us in choosing the right coverage to avoid scenarios like this, where tens of thousands of dollars in damage we might be liable for, and they failed. Insurance is supposed to provide peace of mind, not finger-pointing, excuses, and hang-ups.... and heaven forbid you ask for a manager, you won't get one. If you're considering State Farm, think twice. When disaster strikes, you need a partner who stands by you, not one who tells you why they won't.

This is for the Trenton Maine office. Terrible service, they could not get the info to me in a…read moreformat I could respond to . Have had a policy for over 15 years and now don't have insurance on my vehicles. Wow, what a disappointment this interaction was. Only reason they didn't get a zero, they didn't have this option.. Guess they don't care about long term customers anymore.

Excellent insurance agency! Amanda was able to unravel the lousy mess of a policy I had for our…read moreSearsport vacation home and we ended up with better coverage at 1/3 of the cost! I highly recommend this agency (and Amanda) and will trust them with all my insurance needs.