I ordered a knife from Blade HQ. I paid by credit card. My card was charged. A couple weeks later the order is cancelled without explanation and the money is refunded to my card. Blade HQ didn't take my money, but they didn't fulfill the sale either. Moreover, they have my credit card and other dta that they can misuse or sell or probably be stolen for bad purposes. read more

I had a recent experience with Blade HQ. I purchased three knives on the same order, all Bestechman budget knives in the $50 apiece price range. I liked the website and the ease of placing an online order. Selection was great and pricing seemed right inline with other large knife dealers. Would have rated the transaction five stars except the shipping was very slow. I placed my order and my card was charged the same day but the knives did not ship for seven days. In my experience that is really slow. 12 days from order to delivery. I will say that customer service was fast to respond to my inquiries via e-mail and was friendly but 12 day delivery is poor indeed. I have purchased from overseas and received the order in about that same timeframe so state to state should be quicker. On two recent knife buys from another out of state dealer order to knife in hand took 3 and 5 days which I thought was very good. I wish I would have read reviews before I ordered from Blade HQ, I would have taken my business elsewhere. If you are on a time frame shop elsewhere. read more

This is the knife retailer that all others are judged. Great selection, great customer service (Rebecca is the shizz ".......why would you shop any where else? The only bad side is, a good portion of my income is spent here. I have a problem read more

I've ordered from Blade HQ multiple times and it is a great experience every single time. Lora in customer service is the best!

Melinda was extremely helpful, very personable, and extremely accommodating. Location is clean and well maintained. Staff went above and beyond to make our experience amazing! Would go back. read more

I've been an online customer of BladeHQ for many years. While they are still an above average retailer they are not what they used to be. For the first time this week an order I placed with this Utah retailer is shipping directly from some anonymous East Coast distributor. This completely negates any chance of BladeHQ following the request I made in the 'Notes' section of my order. I.e., people that collect high-end knives often request that the knife be inspected for blade centering or other defects before shipping. That obviously isn't going to happen if BladeHQ is merely accepting my money and forwarding the order to a distributor. Actually, it's been my experience lately that these notes are now being ignored, and knives with manufacturer's packaging seals intact and with obvious defects had to be sent back. They have also picked up the habit of sending emails claiming an order has shipped when the tracking details confirm that all they have done is printed a label at their facility. Further tracking shows that the order may not have actually shipped for quite a few more days. read more

I place an order and paid $35 extra for it to be shipped the next day. Next day comes and my order never made it home. I called customer service and explained my situation, i was told that my order would be shipped 5 days after my order was made. whats the point of paying extra if i wont get my order the next day if thats what i pay extra for. I explain this to customer service and demanded for the $35 i paid extra back, to my surprise i was told they could only credit me back $10. never buying from here again. dont bother paying extra for shipping when they make false promises. Lord knows now if the blades are worth what i pay for. read more

Worst customer service I have experienced from an online retailer in recent history. Forced to deal with customer service on at least 6 occasions for a single item order, that when returned was accepted and noted as returned, but no refund issued until I reached out to find out where my refund was. Hoping they follow through with issuing the refund so I can once and for all be done with BladeHQ. read more

Don't except to get a deposit back on a gift item. Decided to buy a knife that was in stock.. then my the tike the order got through it wasn't. Tried to cancel order and they keep my supposed $5 deposit. This should only be done when pre-ordering a new knife, not to reserve my spot for a knife that is out of stock. I could care less about my spot in line.. I can wait for it whenever. Won't be buying from again. Never had this issue before, but don't steal my money when a knife is in stock then its all of a sudden out of stock. read more

Blade HQ is a favorite. They always have great prices, their customer service team is efficient and friendly. I will always return to do business with them read more

Ordered 3 knives (2 as gifts). After 10 days of not receiving my order, I reached out to the company. Apparently, my order had been cancelled due to a fraud alert, but that did not stop them from charging my card. They neither called nor emailed me to inform me of the issue. While they did offer me a store credit, that only forces me to buy from them and place another order. Not without getting my refund first! I'm convinced this company is a scam until I actually receive my refund. read more

I contacted Blade HQ for a repair on a knife I had. After a week, they contacted me and offered to fix it for a nominal fee. I shipped my knife too them, they kept it for close too two weeks and only when I called, I found out it was still sitting on someone's desk, never touched and never repaired. When I asked for the personal supposedly helping me, he was too busy to speak to me; I asked for an in-house manager which I never got and several days later I received my knife, never once getting that in-person conversation with any manager; only a Facebook message making up excuses for their employee. I opened up my package to find my knife didn't work but I was told it had a lifetime warranty on all repairs. I have now been trying to reach them back for close too a month and the Facebook Manager: Seth as well as the previous person I dealt with are all refusing to talk too me. They also refuse to warranty the knife they said they repaired. I have called the company to ask for another manager and have been either refused or the manager "I" have to go thru is out sick. Beware when dealing with this company. They are rude, making up excuses and do not stand behind their warranty on repairs as they claim! read more

BladeHQ has great customer service and great products. Their big selection makes this my go to store for all my knife purchases. They have knifes in all price ranges and a good amount of accessories and apparel. Shipping is quick and all my orders have been sent out within 24 hours. I also enjoy their YouTube videos, they show off many different products and do many informative videos which really help a lot. If you truly love knives this is the best place to buy. read more

I ordered a Schrade OTF and 5 days later it quit working. Never used it short of sitting on the couch playing with it while watching TV. Emailed Blade Hq and told them this story. They said could not give me a new one or fix it because it was used. They said to take it to Mfg. They are a poor excuse for a business. Don't stand behind the products they sell. NEVER buy from them again. Also, I will pray for their bankruptcy. They do not deserve one star. read more

Easy ordering and super quick shipping. Ordered on a Friday night and had it delivered from Utah to FL by Tuesday for their normal free shipping. Very impressed. Will order from them again. Blade is super nice. read more

I ordered a Spyderco Manix 2 XL. Sent USPS and was returned to sender due to "incomplete address". Reached out to them and they stated that once they receive the package back that i will receive an option of refund or try to mail it back out. They received the package monday 8/17/20 and today 9/19/20 i reached out to them because i havent heard from them. Correy stated that they already processed the return without even reaching out to me. They took my money immediately and now its gonna take 3-5 days to get it back. No willingness to help. absolutely nothing. Customer service is absolutely trash. they wont accept phone calls and the only way to get help is by email or their chat option. ill never buy anything from here again. read more

i'll start with the ONE positive. The product shipped out in great time. My problem - please take your time & ship me a product that was not opened before i bought it & obviously used before you took my money & shipped it to me. 2 Boker knives, 1 of them with the seal broken & looks as though it was used as a counter demo, and both Boker blades that should not be shipped out with blades this dull. I will never spend my money on Blade HQ again - these manufacturers should be LIVID you deal with your customers like this. It makes me wonder if i should buy a Boker knife again. Go buy from your local store, whatever the drive, i'm sure it's worth your money over Blade HQ. Very let down. read more

When an order goes right they're great. The real test is when there is an issue. In this case I tried to call, chat and email someone, anyone! Finally after more than 2 weeks I got a return email saying they can't help me. For a company that advertises satisfaction guaranteed, I'm not sure how anyone with an issue could be satisfied with the the lack of response I received. read more

Large selection online, but don't be fooled. Half of the crap is actually out of stock, half of what's supposed to be in stock is actually sold through a partner they work with out of Virginia. I ordered online, needed it right away as I was leaving for a trip in a week. Two days passed with no confirmation email, no shipping email, so I called. They told me they cancelled it because their partner company didn't actually have it in stock. They never contacted me to let me know any of this, I had to figure it out on my own. They didn't make any consolation, no gesture of good faith like a coupon or credit for a future order. Just, welp, sorry bud, we don't have it. They couldn't care less about their customers and it shows. Spend the extra few bucks and order from someone who will actually have the product in stock. Or at least have the courtesy to tell you they screwed up so you can order from somewhere else. They lost a customer permanently over this. read more

You know as much as I love BladeHQ, and their youtube videos, whats funny is they have "MODERATORS" OR "OWNERS" of the YouTube channel and during a live stream today i notice that in order to get noticed or seen u need to spam the comment section. BUT, the second u do it you get put in "TIME OUT" and told to stop spamming the comments by and guy named Mark. WOW JUST WOW. Great customer service from a company that claims and loves to hear from its customers and want the "INTERACTION" from anyone, Careful they might put you in a "time out" on youtube due to a power trip they have. The number and versatility in the availability of their knives isnone thing but man my first interaction with someone from their company or someone who represents their company COMPLETELY horrible. Can not believe they would do that when EVERY1 ELSE IS DOING THE SAME THING!!! Just Lost A Great Customer Who Spend Money WEEKLY on your Company! WAY TO GO BLADEHQ! Speechless from how that went down. Could have been handled a lot better in my opinion. read more

Great shop to drop your coin, no where near Des Moines. I like my blades so sharp, I won't play a blue harp with Blade HQ. Quite a few blades, so they say. Service was primo, I looked I likes. I boughts. read more

Online purchaser here: These guys go the extra mile to make sure the customer is satisfied. The prices are great, the selection is impeccable, the YouTube videos are fun and informative, and they're trustworthy. I love Amazon for many things, but not knife purchasing. If you order from Amazon you may end up with a counterfeit. Go with Blade HQ. What iiiissss up? These guys. read more

I ordered a knife Friday and due to the fact they had the gerber lmf at at 89 vs 119 price I emailed asking to cancel the order and please explain the difference between the knife for price difference and also that in photo on the cheep one I noticed small defect so I wanted to be sure I got the correct knife I was emailed with a response about the knife being free of scratches and just totally ignored the fact I said I wanted the order canceled and sent the knife anyways very unprofessional. I had to call my credit card company to get refund what a nightmare and when I told blade hq about getting my money back from credit card company they asked me to get that reversed and told me I would be blacklisted or blocked from my account with blade hq I've never in 25 years seen a business have such a bad customer service or company policy I spent hours trying to get usps to sent back to the sender and they told me I'd have to come out of pocket to have an package intercept if a business cared about their product enough they would have done so themselves I don't know what to think or say about this company at this moment except I'm disappointed and thought they were better then this. Btw still never was explained the difference between the knives and I'm awaiting a pre label to have to drive from cocoa beach to Orlando to go send your knife back so I can get a refund to credit company you guys are very rude to put me and my family though all of this I'm sure you all don't care from the attitude I had on phone read more

The woman up front is always super helpful and polite. No pressure. I just moved to the area and it is awesome to finally be able to go into the store after buying from the website for so many years. Also their youtube videos are fantastic. read more

Such an awesome shop! I had no idea this place existed. They are very nice and accommodating. I did not plan to spend any money, but came out with two knives. They don't make you feel dumb. They'll take their time explaining the blades, and steel types and all the varieties. I would definitely shop here again; not only for the variety, but the customer service. read more

Horrible service poor shipping no quality packaging received $260 knife in a plastic baggie . Knife damaged , received a hoodie I ordered that did not fit again no tags on it at all just in a clear baggie attempted return and they have sent it back to me as opened used which I had reached out to them and stated how I received it my issues and they sent me the label to send it back then rejected it as it was just like I received it 6 emails 4 weeks of waiting no resolution read more

Ordered my first knife from them. Great price on the knife and messed up and deleted my receipt. Email them to get it again had it with in two hours and then the blade 2 days later. Very friendly and helpful and love their selection and close out section. I will be going back for sure. read more

Would give them zero stars if that were an option. I have two houses, one in PA and one in SC. All my credit cards are billed to my primary residence in PA. I was in SC, place the order to arrive at that house. Received an email from Blade HQ saying my order raised a flag and I would need to call customer service to verify my identity. Fine by me, no issue...except, good luck getting off hold when you call their customer service! Called 3 times, first two was on hold for 20 min with no answer, third time for 15 min. Staff you customer service appropriately!! I will take my business to a company that appreciates the business. read more

Customer service is what sets Blade HQ apart from competitors. I can call and easily get connected to a professional representative that knows their stuff. I can email and get helpful responses within a day or less. Blade HQ has even quality inspected my knives for action and blade/spine grind symmetry before, thanks to my OCD. I have purchased 4 beautiful world class knives from Blade HQ and cannot find any reason to go anywhere else. read more

I have only dealt with Blade HQ on two occasions, but on both, I have been very satisfied. Great service and shipping is not only fast, it is very reasonable. Will use again. read more

Terrible online shopping experience. I ordered a folding knife that isnt a switchblade/automatic in anyway but while in checkout they said that they dont ship automatic knives to my state. What a garbage company read more

I am a soldier deployed oversea at the moment. I had email their customer representative if they ship items to APO. Their customer representative said yes but I have to put the APO address note section. I ordered 2 knives and place the APO address in the note section. About 4 days later, my wife informed me that the knife I order had arrived at our home address. I email the customer representative and email the website but no one has reply me back; it been a week now. read more

Customer service is nonexistent. Shipping is slow. The only reason I strayed from KSF is because they don't carry Protech.

Made me pay return shipping on a return of a defective product. Avoid these scammers.

Possibly the greatest knife shop in the world. Geared mostly toward online sales but the staff in the shop is really awesome. I can't say enough good things about this place. read more

This is my first, and will be my only, experience with this store. Online, I purchased a small knife, and what I got turned out to be utter garbage. No big deal, I'll just exchange it for something I know will be decent. I called their store and the person I talked to seemed annoyed at having to deal with me. I agreed to exchange a $29 knife for a $44 knife. I sent the knife back and was charged $50 instead. I went back to their website and they've raised the price of the knife and charged me the higher price, instead of the price at the time of the exchange. Shady and dishonest business practice. This will be the last time I buy anything from Blade HQ. read more

Great customer service, timely response to email question. Not a big selection of replacement sheaths for what I needed.

Bladehq is a big player in the knife business. They have a big selection, nice helpful website and many YouTube videos. My experience with them goes against the norm in that all the hype does not a good business make. Their customer service is the weak link. They ignore you. It takes forever to get your refund on a return. Their "email me when a product is back in stock" is a joke. On Spyderco sprint runs they never seem to have any for sale. Either don't have them or sold them to friends/collectors. Use their website and videos. Great knowledge. Spend your money elsewhere. read more

Stopped by from out of state. Outstanding customer service amd a nice selection of knives. I plan on stopping by one more time before leaving Utah. read more

The sales staff is always friendly, helpful, and knowledgable. I have bought many things from expensive knives to trivial small items and they are always happy to help. read more