Best to just go to the local newsstand or store and pick up a paper than get a subscription because…read moreat least you know you can get your paper in a timely fashion with no frustration to the business directly. Remember to not cave to digital! Long live printing press!

A very disappointing company that has provided us with the news for so many decades at our…read morehousehold. We are happy to say that we will never utilize their services again after this past week's incident. On Sunday, the newspaper delivery person drove into our driveway, threw the newspaper from their car to the back door. But the paper missed the back door and hit the passenger side mirror of my car, which knocked the over out of alignment and fell on the ground. Instead of explaining what happened, this delivery person just sped off. Immediately, we called The Plain Dealer to address a complaint but they kept giving us the runaround, forwarding us to person to person and putting us on perpetual hold until they just hung up on us. After calling for a second time, we got ahold to two supposed "managers" Leslie and Macy who told us that the case has been transferred to the district manager Linda, who apparently didn't get the message until Tuesday. As it was explained to us by Linda, the "managers" pretty much lied about getting right on the issue and didn't tell her about it until Tuesday morning. After waiting to the end of the week, we still haven't heard from The Plain Dealer at all. I mean, I don't understand businesses these days and I refuse to accept COVID as an excuse for anything. This pandemic isn't an excuse to ignore your customers, especially when one of your employees broke a part of your property. You all get upset with us if we don't pay the bill on time but if you're to blame for something, you take your sweet time. I feel insulted because my car needs to be taken care of and I am not paying for anything that your incompetent employee did. We don't want your business, we don't want you to deliver anything, we don't even want you on our property and break anything else. Leave us alone! Update: They had the driver who caused the damage to call to apologize. Not only it was a half-hearted apology but actually got defensive. I'm sorry but why would someone get defensive for something that was their fault? Also, this person refuse to give their name for whatever reason. I'm sorry but I need to know who I'm talking to since this is a serious issue and that I have proof. But I have their number which came up on the phone and a time record so if The Plain Dealer tries to weasel their way out of this, I have evidence to shut them up.

Been around over 40 years and the BEST source of what goes on in our fair city...VERY informative…read moreand well written... Also... Written with the personality of a typical Clevelander, edgy but great sense of humor. The first thing an out of towner needs to do is reach for a Scene...You can thank me later!

From the owner: Northeast Ohio's Arts & Entertainment weekly.read more

they don't deliver the paper, and they don't answer the phone either. i called for 15 minutes…read moretoday (12-22-25) and it either rang non stop, disconnected, had a recorded voice say hello... then nothing, ask my name, then nothing. are they just not publishing anymore or what? mind you this is after not getting my paper for the last 5 weeks and calling and getting the, we will credit you and still no paper.

Have had terrible delivery problems. Was having the paper delivered to my mother at her assisted…read moreliving residence, only they never bothered to deliver it. After several calls & situation not improved, I had them change delivery location to my home. For some reason, I don't get the paper delivered until Friday. And I requested delivery to my front door, yet in the 2 wks I've been getting the paper, it has been tossed into the middle of my driveway. I tried calling the office today - several times and all I get is a voice saying "who's calling" and then total silence. Nothing happens, so I'm not even able to reach them.

Cleveland Magazine has always been the magazine for me - I enjoyed it beginning with the first…read moreissue, first ever published years ago. I picked it up at the newsstand, and later began my year-after-year subscription. I am, kind of a collector of the magazine. However, I recently ran into a very impersonal, unexpected experience, starting with the Subscription Service for Cleveland Magazine, a contracted service (800-453-1009). At the end of December, 2023, I requested the December copy - which was weeks over due in the mail. The representative for Subscription Services said they didn't have an issue to send me because "they get their copies two months or later from the issue date from the publisher." I was told they would add a month to my subscription and I should contact them next year (2024) around March or April! That's the most ridiculous response I every heard from a subscription service. I waited several days and contacted the service again - this time another rep responded: "We don't have the December issue and probably won't get any copies." Frustrated I contacted Dillon Steward, editor of Cleveland Magazine, via his email. No response. I guess my problem, as a very dedicated subscriber, was not of interest to him. I waited several weeks. I sent another e-mail to the group that works under the umbrella of the editorial group at Cleveland Magazine. No response. Last I heard, subscribers to any publication are difficult to acquire . . . .and keep as subscribers (renewals). They are the best, most profitable subscribers. And when they continue to subscribe, year after year, they become the gold group. But the troops at Cleveland Magazine don't seem to care. R. Siedlecki rcsbooks1@gmail.com

I always read it when i see it at the library or someone's house, but it never really does a thing…read morefor me. The "hot" write-ups of bands or new restaurants are usually about three months too late. Half of the issues like Rating the Suburbs and Best Doctors are extremely boring and the same every year. The best one has to be Cleveland's Hottest Singles. It's usually the cute weatherperson dujour(who soon leave town after receiving this coveted accolade) or ex-pat semi-star who doesn't really live here anymore. Half of the ads are for plastic surgeons and the real estate section is all mansions. Gee, who is their target audience? Oh, yeah, Joe 12 Pack who has season tix in the Dawg Pound. Yeahhh...sure. On rare occasions, they will drop some Clevey history on my ass. But most of the stuff is pretty common knowledge. I guess the reason i always look through it is to be surprised. I'm still waiting. I do approve of them not having much of a political agenda. That wouldn't really belong in the rag anyway. I think they need to cover more local architecture and profile some bands beyond a one paragraph blurb. Try to beat the crappy Scene at their own game. I guess i mean it needs to be edgier. Sure, they'll likely lose their core audience of Westlake McMansion winter snowbird never drive into an ethnic neighborhood go to NYC to spend all their money ass clowns. But they could gain so much more in return. As the magazine with the town's name in the title and the most prestigious spot in the book store/grocery store, it needs to be better. By the way, I love the crime stats in Rating the Suburbs. Lakewood had sixty armed robberies while Bay Village had five scraped knees last year.

Why do the women have to dress so classy everyday like going to church, wearing high heels to make…read moretheir back end stick out. Makeup that looks like a flossy going out on a date. Earnings bigger then there head , jewelry that does not even match. Do the women of news feel less dominant so they wear sexy cloths, and heels to fit in. Get more views to watch! Women should not feel that they have too be the same height of there coworker, if women are to empower each other why go through all of this pretty things to wear to fit in. I turn on the TV and leave the room now to watch the news, now for other stations too just listen is the best thing to do now in days.

Robert Tucker here, I was just stuck in a traffic jam going back miles. When I arrived home I…read morereceived a message to urgently call my cousin as my mother and sister were in a traffic accident. My cousin did not answer so I look on line to discover News 5 has on their website that my mother was just killed. I called the news office to have the name removed and spoke to the news manager. She was extremely rude and childish. She talked over me and said she will not remove the name as it is not their responsibility. I should call the coroner.

Angelique Singh was very friendly and helped me to open an account yesterday with this bank. The…read morebank itself is easy to access as there is parking out front if it's available since it is a busy street. Luckily I was able to find a spot near the front. We waited a few minutes for her to come get us. They have a few tellers and atm machines here. Everyone was friendly. I got a new bank account and everything I needed to go with the account and I was on my way. The bank itself is a bit run down and janky looking but the employees make up for it with personality.

Excellent pizza and service. Did not realize they have this location in Ohio City. We got the…read moreLittle Italy and it was the perfect size for two to share lunch after browsing West Side Marker.

Very small but has everything you need. From lottery to Red Bull. As far as I can tell, they don't…read moremark up the prices. Tucked in Tower City where mini mart type places are scarce in the city...this place has what you need. Nothing says lunch like a Slim Jim and Mountain Dew

I made my last payment in Dec. 2025, because there had been many times we did not receive a paper…read more When it was delivered, it was not put in the paper box, the paper came wet, in the driveway, or in the snow bank. I finally decided it was time (after many years) to cancel the paper. I called in January, February and March in an attempt to cancel. I called over a dozen times, only to have the paper continue to be delivered over my cancellation. Now they are telling me I owe for all the deliveries I did not want. The News Herald has become a bad bad company. I suggest anyone thinking about starting a subscription to think again. They do not know the meaning of customer service.

The paper is overpriced, small and the carrier hardly ever brings it now. What a waste of money!!!…read moreYou can call and report it to an overseas person but nothing is ever done about it. The recording you get when you call to report it is pure BS. Unfortunately, I can't cancel it because my husband wants it. If it were up to me, they would have lost us as a customer years ago!!!!! When we don't get it, my husband goes out and buys one so we pay double for practically nothing.