I underwent two surgeries and spent over $1,000, only to be told afterward that I needed to go…read moresomewhere else. Not only was this incredibly disappointing, but the customer service throughout the entire experience was also terrible uncaring, unhelpful, and dismissive. I expected a higher standard of professionalism and accountability, especially considering the serious nature of medical care. I would strongly caution others before seeking treatment here.

Animal House provided exceptional care for my dog following her complete CCL rupture. They got my…read moresweet old dog in quickly after she began limping. Dr. Johnson performed a TPLO procedure, and I was thoroughly impressed by both the surgical expertise and the comprehensive care provided. The team was incredibly informative, patiently answering all of my questions, and they continue to offer valuable guidance throughout my dog's recovery. The cost of the procedure was reasonable, with many services and medication included. The entire team, from Dr. Johnson to the technicians and front desk staff, has consistently demonstrated professionalism, responsiveness, and compassion. They NEVER seem annoyed by all my questions and they love on my sweet girl. I highly recommend this hospital to anyone seeking high-quality veterinary care.

The fact they take walk-in's is the best part about this place, although depending on your luck you…read moremight not get seen the day you need to if they're busy. With that being said, I'm pretty upset about the last few years I've been taking my cat there. There was an improper heart condition diagnosis that I spent a ton of money on medication and having to go to a cardiologist to just find out it's only asthma. At one point when I was picking up medication, they even sent me home with the wrong stuff! Luckily I'm not an idiot and can read a prescription or else I could have severely hurt my cat giving her wrong medication and a lethal dose of what it was. They didn't even blink or care when I told them what they did, they just said sorry come back and get the right stuff. You can't rely on their online pharmacy, they're always out of stock. When my new vet contacted them for records, they couldn't even send those over for us after asking multiple times. Then once they sent something it wasn't even her medical records with x rays etc it was just when my appointments were. Overall unless you really need to get seen that day and can't get in somewhere else, avoid here.

They have changed so much. They use to be so much better. My baby on seizer medicine. He had his…read moreannual in november.Vet said he was good for a year of prescriptions which cost me there. 2 minths later prescription went up $10, 1 month after that went up again $10. Then they said before he gets another prescription he has to have bloodwork. We are on social security, can not afford. So i guess they would have let him die of seizures. He was on his 4th monthly prescription, not even six months. I was so angry. Then rabies month which you are suppose to get discounted rabie shot. I ask them how much rabies shot was, they said oh mam they free you just have to bring him in for an exam that was a hundred & something dollars. What they sre concerned about is money not the fur babies. But thats ok i have found him a sweet vet, non corporation, that is very concerned and reasonable cost for my baby. And prescription is much cheaper. A bit of advice for everyone , get a written prescription from them if you can cause you can get them much cheaper somewhere else . They preferred not to give me a written prescription. Im done and i will let everyone know how they are. Kay James

From the front desk to Dr. Baxter, I love this place. I've been going there for many years at least…read morethe past 10! They take such good care of my babies and they are so nice to me so good to me and the care that my dog gets there not only is for my dog, but for me toothey are absolutely wonderful. Dr. Baxter explains everything and she's so gentle and so kind you can tell she truly cares.

WARNING: GRAPHIC PHOTO…read more I adopted my cat from an organization that used St Bethlehem Animal Clinic for their rescues. Before I adopted my cat, he was injured (we think by a car) and required an amputation of his back leg. Instead of rounding off the bone, or removing the femur entirely, they left the femur attached. I was told that this is sometimes done because its the cheaper route. The bone was so sharp it eventually (over a 6 month period) poked a literal hole through his skin. He has been in so much pain, and requires ANOTHER surgery, all in his first year of life, because this vet took the easier/cheaper approach. It has taken over $800 in xrays, medications and vet visits and that's not including his surgery he is scheduled for next week. Please do not bring your pet here if you have a choice. This is so far beyond unethical and inhumane and I cant find a single good reason why they would have left my kitten with a weapon in his body.

I've had so many bad experiences with different companies, providers, and offices here in…read moreClarksville. Lately it feels like accountability and genuine customer care have been forgotten. Anyone who lives here knows how hard it can be to find quality care, and that reality has been weighing heavy on me. I already had a stressful few weeks working through welcome season within the healthcare organization I work for, seeing firsthand how simple human errors can trickle down and impact people. Today, that stress collided with a very serious situation involving my dog's care. I felt completely hopeless. Every possible outcome ran through my mind, and I broke down. The level of care shown by the staff meant more to me than I can put into words. They didn't just treat me like a customer -- they genuinely cared and did everything they could to make things right and ensure my fur baby was taken care of. In a time when I was starting to believe good people and great customer care no longer existed, they proved me wrong. I will forever remember the two amazing men working at the Sango location that day. You brought me hope when I was losing it. I've never had a bad experience here. At every visit, they take the time to break everything down and explain it thoroughly. Even when my husband brings our dog in, they go above and beyond to educate him -- far beyond what most would consider "just part of the job." This place is rare. Compassion, education, accountability, and true care still exist here, and I am beyond grateful.

Went in to find out prices for my new dobi ill be bring home in may. Not only did I get 0 answers…read morefrom the super bland front desk girl that showed 0 care for my Lil guy but I also asked in regards possible posting his hear at first. She stated we dont crop, and I had to restate I wanted posting not cropping. Nobody there would do it except for an "associate" what ever that means because she has a dobi. So I left in worse shape then when I walked in because I received 0 answers and time wasted

I've had nothing but positive experience for my French Bulldog every time we go. Communication has…read morealways been easy and clear.

DO NOT TAKE YOUR DOGS HERE IF YOU LOVE THEM…read more A few weeks ago, my heart sank when I saw my dog throwing up blood. Panicked, I rushed him to the emergency vet, where they suspected he might have an obstruction. After that first vet visit, I took him to animal hospital, hoping for clarity. The vet there didn't think it was an obstruction but told me to wait 24 hours after giving him anti-nausea meds. If he vomited again within that time, it would likely set the obstruction probability higher. Sure enough, he threw up again within the window. This time, I brought everything--his vomit and stool--and asked for further tests. But the vet dismissed the need for testing, convinced it was an obstruction. They rushed him into surgery, only to find nothing wrong inside. Afterward, my poor dog continued vomiting and having diarrhea. Desperate for answers, I insisted they test his stool again. That's when they discovered worms--nothing more than a simple dewormer was needed, not a $2K surgery. They were quick to ask for money and even charged us multiple times, but took zero responsibility. The clinic owner brushed it off as "nobody's fault," offering me discounted medication instead of real solutions. To top it off, as I was leaving, the assistant had the nerve to tell me, "At least he saw you for free." I wasn't about to pay $80 for five minutes of vague answers. The only thing that felt remotely professional was the owner calling to ask how my dog was doing--but even then, he just repeated that it was "nobody's fault" and that it might not even be worms after all. Turns out it *was* whipworms, and after a 3-day course of medication, my dog started to improve. It's heartbreaking to think how much we went through, all because of a simple mistake that could've been caught earlier. I just wanted the best for my dog, and all they gave me was a painful lesson in how much money can cloud the care of an animal.

I love this office and its staff; they are all so caring and one of my 4 dogs' absolutely loves…read morebeing here. sometimes I think he want to stay with them instead of going home. Their costs are more reasonable than other places and they are not pushy at all. the only issue here is how booked they get, so this is why we have a second vet who is familiar with our pets.

We have been going here for years. Dr. Markham I can truly say he is the best in town. He's kind…read moreand reasonably priced. He is amazing with all my pets. I highly recommend him.

We were a walk in with a reactive GSD. They were AMAZING!!!! Our poor boy has been sore on the side…read moreof his head. The staff made sure that we were able to get in and out safely. The tech and vet were very informative and understanding of our boys demeanor. I think he liked the vet. Well as much as one can like Dr.s. LOL This will be his go to vet. Thank you to all the staff and vet for getting us through this.

The vet assistant was amazing She went above and beyond. I don't remember her name however she has…read morethe beautiful violet eyes. She not only got my kitten taken care of she also prescribed medication for my housecat as well ‍. Thank you for all you do...

Very friendly and compassionate staff. Unfortunately I lost my little dog Rex. The Vet called me…read moreback after normal hours to tell me his test results were bleak and fit us in first thing the next day so he wouldn't suffer. It's always hard to lose them yet they did all they could to cushion the blow of his illness and passing. Sweet thoughtful card with his paw print and kind thoughts from the staff. They really liked him he was a crazy little guy.

I was visiting from out of state, when my dog started frequently urinating and then I saw blood. I…read moretook him to an urgent care vet in Clarksville on 2/6/26. They found lots of tumors in his abdomen after a CT scan but only gave me antibiotics and would not let me put him out of his misery but I should come back next week?!? I was going to take him back home so he could transition with the vet team he knows but he got worse. That's when I found Overwatch Animal Hospital! They were conveniently located by where I was staying so I walked in and told them the situation. They were able to get him in the next day to be euthanized! They were very caring and compassionate and allowed us as much time as we needed to say our goodbyes. The vet confirmed that his cancer had spread to his lymph nodes and he was in tremendous pain and reassured us we were doing the best thing for our fur baby. The process was seamless and their prices were reasonable (half the price of the urgent vet!). The vet and staff were loving and supportive during this difficult time. If I lived here, I would bring all my fur babies here!