They are very caring to my Sher! very convenient when we need an appointment. they keep Hospital…read morevery clean. That's my biggest concern when I go to the veterinarian.

I've had so many bad experiences with different companies, providers, and offices here in…read moreClarksville. Lately it feels like accountability and genuine customer care have been forgotten. Anyone who lives here knows how hard it can be to find quality care, and that reality has been weighing heavy on me. I already had a stressful few weeks working through welcome season within the healthcare organization I work for, seeing firsthand how simple human errors can trickle down and impact people. Today, that stress collided with a very serious situation involving my dog's care. I felt completely hopeless. Every possible outcome ran through my mind, and I broke down. The level of care shown by the staff meant more to me than I can put into words. They didn't just treat me like a customer -- they genuinely cared and did everything they could to make things right and ensure my fur baby was taken care of. In a time when I was starting to believe good people and great customer care no longer existed, they proved me wrong. I will forever remember the two amazing men working at the Sango location that day. You brought me hope when I was losing it. I've never had a bad experience here. At every visit, they take the time to break everything down and explain it thoroughly. Even when my husband brings our dog in, they go above and beyond to educate him -- far beyond what most would consider "just part of the job." This place is rare. Compassion, education, accountability, and true care still exist here, and I am beyond grateful.

I've had nothing but positive experience for my French Bulldog every time we go. Communication has…read morealways been easy and clear.

DO NOT TAKE YOUR DOGS HERE IF YOU LOVE THEM…read more A few weeks ago, my heart sank when I saw my dog throwing up blood. Panicked, I rushed him to the emergency vet, where they suspected he might have an obstruction. After that first vet visit, I took him to animal hospital, hoping for clarity. The vet there didn't think it was an obstruction but told me to wait 24 hours after giving him anti-nausea meds. If he vomited again within that time, it would likely set the obstruction probability higher. Sure enough, he threw up again within the window. This time, I brought everything--his vomit and stool--and asked for further tests. But the vet dismissed the need for testing, convinced it was an obstruction. They rushed him into surgery, only to find nothing wrong inside. Afterward, my poor dog continued vomiting and having diarrhea. Desperate for answers, I insisted they test his stool again. That's when they discovered worms--nothing more than a simple dewormer was needed, not a $2K surgery. They were quick to ask for money and even charged us multiple times, but took zero responsibility. The clinic owner brushed it off as "nobody's fault," offering me discounted medication instead of real solutions. To top it off, as I was leaving, the assistant had the nerve to tell me, "At least he saw you for free." I wasn't about to pay $80 for five minutes of vague answers. The only thing that felt remotely professional was the owner calling to ask how my dog was doing--but even then, he just repeated that it was "nobody's fault" and that it might not even be worms after all. Turns out it *was* whipworms, and after a 3-day course of medication, my dog started to improve. It's heartbreaking to think how much we went through, all because of a simple mistake that could've been caught earlier. I just wanted the best for my dog, and all they gave me was a painful lesson in how much money can cloud the care of an animal.

Love Rita. I swear the woman can look at ur pet and know whats wrong lol. She's very knowledgeable…read moreand she don't try and sell you a bunch of stuff you don't need. Place ain't fancy but it's got everything you would need. You can just tell she loves animals. Recommend 100%

We were just passing through town with our new puppy. He is just over two months old. So, he needed…read moresome medications (flea, tapeworm, and heartworm) and parvo shot. I went in to find out if they would be able to see him on short notice and they were very accommodating. Both of the women there were extremely nice and by the time I was done filling out the information sheet, they were done giving him the parvo shot and checked him over (ears, eyes, nose, mouth, bum). They even clipped his nails! It wasn't very expensive either. They have grooming and boarding, as well.

The staff at this facility are the most caring people I have ever met when it comes to animal care…read more They go above and beyond. They will fit you in, in any emergency. Sincerely Thank you for all you guys do.

I underwent two surgeries and spent over $1,000, only to be told afterward that I needed to go…read moresomewhere else. Not only was this incredibly disappointing, but the customer service throughout the entire experience was also terrible uncaring, unhelpful, and dismissive. I expected a higher standard of professionalism and accountability, especially considering the serious nature of medical care. I would strongly caution others before seeking treatment here.

The doctors were very kind to me and my puppy. They worked with me and getting healthy again so I…read moream thankful for everything they did for Socrates.

They were very helpful with my fur baby. Even spent extra time to give me suggestions and tips on…read morehow to better aide with helping my fur baby feel better. If you want your pet to be taken care of and loved just as much as you love them, this is the place!

Mixed feelings on this. Quality services but the location and how things flow is vastly confusing…read moreand inconvenient. A volunteer told me that I had messed up the line but never informed me that I need to go through two fast food parking lots to get to their actual line. I believe that a map should be included with the direction email. Or maybe signs that direct traffic. Because that dead end sign is not helpful esp when it appears you have limited options. If you view the gps you see that the roads do not connect

I have taken over ten pets here, yes, 10. I usually take strays, my own pets and my family members…read morepets up because I have the time and ability. We have never had an issue and this has been occurring for nearly 5 years. They are always informative and answer any questions I may have. They work hard and they accept donations for anyone that does have something negative to say. You chose to go somewhere cheaper instead of a vet where you would have to pay plenty more for them to do the same thing, just with more time and staff. Consider donating financially or with dog/ cat food.

Definitely more affordable. Care is decent. We haven't had any major concerns. Not pushy for…read moreunnecessary vaccines. Limited selection of meds on hand, but willing to work with you on what your pet needs. No issues getting an appointment quickly.

AMAZING! Best vet experience! We took our new pup to get checked out and our dog loved it! I've…read morenever had a dog love the vet. They played with him, pet him, and gave him treats. My dog felt so comfortable with them. They even gave him shots and he was in such good hands! They made excellent recommendations for new foods and offer insight into some of our pup's behaviors. Our vet tech was phenomenal! I swear our dog was sad to leave. I think her name was Jennifer. I won't take our dog anywhere else now! 10/10 recommend!!

this clinic has had my dog for a while now and updates me and ask before any treatment or anything…read morethey have been nothing but wonderful to my dog as well as assist full to me