To the Board of Directors of Blanchard Valley Hospital,
I am writing to you today to inform you of my families experience in the care of your cardio team, lead by Dr. Greg P Gerschultz.
November 21st 2009, Game day for the big Ohio State vs. Michigan match up; my parents were driving to Florida for the winter. After a short time, my mother started to feel nauseous. She told my father to pull over. After getting sick, her chest started to hurt and her neck and jaw lock up.
My father pressed his On-Star button and was directed to your hospital. He barely had my mother out of the vehicle, before one of your emergency staff team members was at his side. She was extremely quick and efficient. The next thing he knew, Dr. Greg and his cardio team were on the scene. They took my mother right away. After a quick examination, they explained that there were two possible outcomes. The first being a stent, and the second consisted of open heart surgery. They told him that if one of their team members wasn't out within twenty minutes, then they had started the surgery.
After they took my mother away, I received a frantic phone call from my father. Needless to say, he was scared. He is a retired US Marshall and one tough son of a gun. He could barely tell me what hospital they were at, let alone what was going on. I left my home in Ann Arbor immediately.
While I was on the road, I received a second call from my father. This time, he was much calmer and couldn't say enough about Dr. Gerschultz. He informed me that the good doctor, explained everything clearly, kindly and so thoroughly, that my father understood what he was being told. The stent they installed saved my mother's life. The care and empathy Dr. Greg's team showed is truly a rarity.
I arrived about an hour and a half after the first phone call my father placed. At this time, my mother was awake. I was grateful and more then a little relieved. About an hour later Dr. Greg came into the room and introduced himself to me. He explained to me what had transpired and that the quick actions of my father and the experience of your team is the reason my mother is still with us today.
The great care continued throughout her stay. The nurses assigned to my mother's care were phenomenal. Becky, Karen and Tom were just as friendly and helpful as Dr. Greg and his team. They made it their mission to make sure my mother was comfortable and that we were always well informed as to what was going on.
I knew that my mother was in good hands and I needed to calm my father down. I asked if the nurses knew where I could find a hotel and some food. It was Dr. Greg who brought me the note with not one, but two hotels and several restaurant recommendations. He understood that we weren't thinking clearly and that we needed to get out for a bit. I've never met a doctor who is so compassionate. Normally they leave something as menial as directions to the aids, but Dr. Greg was right there again, proving that your staff at Blanchard Valley Hospital is there to serve and heal their patients.
When I got home, I had some questions about my mother's medicine. I called and spoke with Tom. Again, he was wonderful and informative. He was very clear and wanted to make sure that I understood everything. After a few days we received another huge surprise. A binder with a complete record of what was done arrived for my mother and father to be able to take it to their cardiologist when they returned home.
Blanchard Valley Hospital went the extra mile and further for me and my family. As the owners of a Dealership in Saline Michigan, I hope that our staff can work as diligently as yours did. Dr. Greg's team and the staff of Blanchard Valley Hospital truly demonstrated World Class Service and I wanted you to know about it!
I hope that you will take the time to shake the hands of each of your staff members and congratulate them on the work they do every day.
Live with Gratitude,
D. Crispin read more
