Great to work with, very knowledgeable, very professional…read more Explain very detailed the remote several times which was very helpful for us.

Professional, experienced, HONEST, friendly, fast service with the best prices around! We tried…read moretheir competitors first for our gas fireplace last year and were told we would need a whole new insert and chimney for roughly $10k! Got a second opinion from Countryside...just need a pilot light adjustment! We called them again this year for a minor adjustment, they squeezed us into their busy schedule and didn't charge us a thing for the quick fix! THIS is a company you can trust! THIS is a company you want to work with! 5-plus stars all the way!

About three years ago I paid Truax and Hovey about $2000 to insulate a crawl space in my basement…read more I've wondered why the room above was not warmer - decided to insulate the entire basement with another insulating company - that's when I learned that Truax and Hovey did not insulate the rim joist in the crawl space which allowed cold air to continue to flow through the crawl space - I regret contracting with them for this work - it was a waste of money - I'm paying $7,000 to have my entire large basement and two crawlspaces insulated

From the owner: Interior construction - metal framing, drywall, specialty insulation products, floor underlayment…read more Our retail showroom Hearth Cabinets and more specializes in kitchen and bath cabinetry, as well as gas and wood fireplaces, stoves and inserts.

Made an appointment with this business for an estimate on a wood stove for our home and the guy…read morenever showed and never called to say he wasn't going to show up or reschedule. We'll take our money elsewhere.

From the owner: Visit the Hearth Cabinets and More showroom at 4483 Buckley Road West, in Liverpool, NY to see all…read moreof the exceptional quality products including beautiful gas and wood fireplaces, stoves, and inserts and cabinetry to fit every space and budget. Contact us today at 315-641-1197 for more information.

Poor service. These guys seem incompetent. They tried to upcharge me for a part and the work they…read moredid perform failed.

From the owner: We sell, install, service and repair wood, wood pellet, natural gas, and propane stoves, inserts,…read moreand fireplaces. We also do annual cleanings required to keep your fireplace working safely at top efficiency. Need some masonry repairs done? We offer tuck pointing, crown repair or replacement, and waterproofing.

I love this place!! I did something to screw up my gas insert and had some concerns, not knowing…read morethat I had screwed it up. LOL. Make sure you read instructions when you get one. At any rate, Eric came to my house the day after Christmas. He reviewed everything that I should have done, should be doing and assured me that everything was going to be okay. He exudes confidence, and he's just so knowledgeable, so kind and understanding, and just plain likable. I highly recommend this business. From the walk into the showroom speaking with Jennifer through installation and follow-up service this local business is a winner

Hometown came and serviced my 17 year old gas fireplace. The glass was all foggy and the flame…read morewasn't bright anymore. They spent 1 hour cleaning it and making some adjustments. It looks like new. I couldn't be happier.

My relative purchased a gas insert last November and had to pay 50% deposit ($3,500) after…read morenumerous calls and lame excuses for delivery no call backs and no insert at this time. Business apparently has been sold. Stay away!!!!!

I visited the store to complain about a stovepipe issue which they had installed. The issue was in…read moreregard to using duct work for stovepipe, which blew apart and put my house and life in jeopardy. After arguing with hie employees the owner came out of the office and slapped me in the face. He was pushing and poking and slapping at me when he then did the unthinkable. HE grabbed my head with both hands and kissed me on the lips. I kept my composure because I would have definitely hurt him badly and called Cicero Police. Upon interview, he admitted to the kiss, which is sexual harassment. The biased cops who didn't like an out of towner causing issue with one of their town's business refused to view any security footage or file any charges. Beware about going into Plank Road Fireplace and complaining.

I hired this guy to fix my chimney. He was determined to tear down my entire chimney just to fix a…read morefew bricks. Seemed odd. I told him just fix the damage bricks and paint it. He said his repair included a 10 year warranty. His repair is starting to Crack after only a few years. He doesn't answer the phone calls and refuses to honor is warranty. He clearly has honestly and integrity issues.

Wish he didn't take my money and not finish the job.Been ghosting me for months!I Still have no…read morechimney!

Four Winds Chimney came out to inspect the two fireplaces in the house. We had not had them…read moreinspected since we purchased the house a few years ago. The technician, Mike, was outstanding as he recommended that I sit down with him to watch the inspection of the fireplace and explained in detail the images as they crossed the screen. Mike also inspected the chimney on the roof and the vent for the oil-based furnace in the basement. Mike provided me a complete report with pictures, and he went over his recommendations. I am having them come out to perform some repairs that were needed.

When cleaning our gas fired fireplace I noted what looked like water had been dripping into the…read morefireplace. Four Winds Chimney came out to examine the fireplace and the chimney and found cracked flue tiles. The technician, Jon, provided us with a complete report including pictures of his findings. We had Four Winds Chimney do the repairs. The work was superb and everyone involved was professional and courteous. I highly recommend Four Winds Chimney.

Great guy to work with, like having a relative in the business. On time, quality work and fair…read morepricing. Would recommend to all

Contacted to give me a quote on fixing my chimney, responded they would be out, never showed.read more