One of the owners named Sarah was very rude and talked to my husband and I like we were idiots…read more She also kept acting like we were wasting her time. We were looking to purchase $20,000+ fireplace but we decided to go elsewhere because of the unprofessional, horrible customer service.

Sarah was fast to respond to my email inquiry and we set a date to visit the showroom. My husband…read moreand I both left work early to make sure we were on time for our appointment (over an hour's drive) and when we walked in, Sarah said, "You're ten minutes early!" And she complained about how people were late and it set her behind, she has a 7-yr-old there she's trying to look after, etc. it just felt unprofessional (and frankly rude given that we were not late. Is she badmouthing us to the next customer?) She encouraged us to buy the Stuv insert (the only one she carries now, she worked at that company for years, she is the sole distributor in VT... we got the whole sell) and when we asked about the federal tax credit she said, "oh, it's more trouble than it's worth, it's hard for an insert to meet the standards, it's only a small tax credit and probably won't put you in a lower bracket..." we later found out the Stuv isn't efficient enough to qualify. And the quote was almost $10,000 with installation. We were rushed through our appointment as she had someone else there next. We felt she was dismissive, talked too much and listened very little, and not forthcoming. We will go elsewhere and hope that she considers the customer a bit more in future. If she hardly has time while making the sale, how can they follow up on service?

This place gets mixed reviews. We just had the technician here to service a gas fireplace we…read morebought from them several years ago. Daimion? Sorry for the misspelling came and did a super job, in cleaning and servicing the fireplace. On the basis of his service I give them 5 stars.

Yet again rude arrogant angry entitled..WAY OVER PRICED .. old big fish little pond, but the pond…read moreis getting bigger every day. Low level hourly wage functionals.. the ones bagging your groceries with an nasty attitude. Shop around you'll do better/ feel better save money bought two wood stoves a $5,000.00 3 story 12in ss stack and a living room pellet stove complete with installation. Called for advice which should have led to an alternative option and another 5 figure sale for them, ended up hanging up. On the disgruntled employee. Must be a trickle down thing. Effort and intellect in rewards out these people will be there the rest of their lives...

Brian was great. Very responsive to my calls and flexible on scheduling. I particularly…read moreappreciated his honesty. I called to have my chimney swept and after Brian inspected the flue he assured me a full sweep was not necessary as everything was clean as a whistle - he even showed me the live video as he inspected. He charged me a fraction of the original quote as a full sweep was not needed, and provided an inspection report for insurance purposes, etc. Great experience with Adirondack Clean Sweep.

Amazing service. Top notch suggestions and advice. Brian obviously knows his way around an off-grid…read moresystem. Immediately pointed out the issues I've been having with my stove and has jumped at the opportunity to fix/clean up the mess others have carelessly left behind. Excited to continue working with ADK clean sweep and it's very clear now why they've come so highly recommended. Thank you

Did a terrific job relining my chimney and helped me with a damper replacement part needed 5 years…read moreafter they performed the work! Sarah and her colleagues go above and beyond to satisfy their customers. Scott

Had a new chimney cap / damper installed replacing the old damper. The fireplace is now unusable…read moredue to smoke drafting down the 2nd flue for the furnace/hot water tank. Never had this issue before and I attribute it to the installation where they removed part of the tile for the fireplace flue. They have offered no real solution. Certainly was a waste of money,

Aaron did a great job at cleaning and inspecting. The detailed inspection report pdf is an…read moreexcellent addition to the service. Highly recommended!

Incredibly knowledgeable and courteous. Aaron installed a wood stove for us- he was patient and…read morethorough and we ended up with exactly what we wanted. I will definitely recommend him to anyone needing help a fireplace or stove! Thanks Aaron!!!

The manager of this hotel, Donna, had an argument with my boyfriend . To be honest she was right in…read morethe arguement and I said that and told him to get in the car so we could leave. She came over to the vehicle and physically assaulted him TWICE through the window. She also threw a bucket at my new car twice and when I said she can't do that she pounted at me and said you're next bitch. I have the second part of this on camera and have reported this to the state since they participate in emergency housing Again, he was wrong to be arguing with her. I was on her side of it. But I have never witnessed such an unprofessional situation. We in no way were physically threatening she walked from across the parkinf lot to punch him through the window. I honestly couldnt believe she did it again ON CAMERA. Rooms2.0Service1.0Location3.0 Alyssa Corron 1/5 2 months ago on Google If i could put one star I would. DONNA MARIE the assistant manager is a major Homewrecker and is not professional at all. The hotel was disgusting with ants filled and she doesn't clean and is homeless and lives there as well. Her dog bit

the assistant manager Donna is so unprofessional and rude! She doesn't know what being a…read moreprofessional is

My experience with this company was marked by poor communication, missed commitments, and billing…read moreissues. I first met with them on 11/3. Prior to that appointment, numerous messages asking for a time went unanswered. On 11/3, I signed a contract for $5,900 for a chimney liner and hearth installation and paid the required deposit. The balance was paid in full shortly thereafter. I was told the project would be completed by 12/18, or sooner if they could "squeeze me in." A chimney liner was installed on 11/24, and I was specifically told the 12/18 completion date for a functional wood stove remained unchanged. The company was aware from the first meeting that the wood stove was my only permanent heat source. On the morning of 12/18, after multiple phone calls, texts, and emails asking when they would be arriving, I finally received a text stating that I was actually scheduled for 12/19. At that point, I was also informed that they did not yet have a plan for the hearth and had not even ordered it. Later that day, I was told the hearth was on backorder and that the delay was not their fault. However, documents later produced by the company showed the hearth was not ordered until 12/22. The hearth was finally installed on 1/14, nearly a month after the promised completion date. To make matters worse, I later received a separate bill for $855 for the hearth despite receiving no prior notice, authorization request, or approved change order for additional charges. There was also an $800 allowance in my estimate for chimney tear-out work that ultimately was not required, and a $250 charge for sealing around the chimney that was never performed. Mistakes and delays can happen on any project. What I found unacceptable was the lack of communication, the shifting explanations, and the billing disputes that followed. Based on my experience, I cannot recommend this company.

Exceptional Service! After having committed to purchase a fireplace insert from another company in…read moreChittenden county VT., I discovered that the company was unable to offer a chimney inspection and cleaning before installing the unit. In order to make sure my chimney was safe for install I contacted several sweep Companies. Northeastern not only was the first to respond but they were able to schedule service at a very reasonable price within four days of my contact. The team that responded was meticulous and professional and even agreed to do an additional inspection and cleaning of a second flue in the building on the spot for only a nominal additional charge. Back at the office, Dillion the manager also invested considerable time and effort in helping me consider other available insert options that might be available through Northeastern should I change my mind on the first option. While I decided the original insert was still my best choice, based on the exceptional service Northeastern demonstrated, I chose to have them handle the install and I was not disappointed. The install team not only picked up the unit, an exceptionally heavy one weighing in at almost 600 Lbs from the other retailer, but as a team of only two moved it up over a set of stairs and into its final location. In conclusion I would recommend this company highly to anyone seeking chimney services and will continue to use them in the future for not only routine inspection and maintenance services but any other that is needed!

REALLY DISAPPOINTED. We spent thousands of dollars there recently. Although some of the staff was…read morenice and helpful, we were told several times that we would be able to return any tiles that we didn't use if the boxes were unopened. When I tried to return them, they said that the tiles - which were normal subway tiles that people would definitely buy - were final sale. This is NOT what we were told when we were purchasing them, and they are the ones that helped us estimate how many boxes we needed so we can only conclude that they oversold to us. It is so frustrating, particularly after how much money we spent there. WOULD NOT RECCOMEND.

Worst customer service I've ever experienced. The manager of the store is extremely rude,…read morecondescending and outright belligerent. I would not recommend this place to ANYONE! After spending over $3100. They treat you like dirt under their shoe. She spoke to my husband as well, a disabled Vietnam veteran with heart failure and mobility issue and he was disparaged as well. No respect at all. I told them I'd pick up the order and they allowed the contractor to pick it up! No communication what so ever just allowed him to pick up without notifying us and he didn't either, Needless to say they can keep their tile and I'll hire someone trustworthy to complete the job.