My mom fell on Nov. 29th and broke her hip. She was taken to a hospital 3.5 hours from her home…read more For two and a half weeks the hospital case worker and myself worked with the admissions staff to have my mom admitted for rehab. During this time, Lake Taylor provided a list of check boxes that needed to be completed before they could take her. Everytime we checked all the boxes, they added another requirement. After tons of work and time on both my part and the case manager, Lake Taylor informed us yesterday they could not accept my mom. This was an extreemly frustrating process. To go through all of this and be told they don't have a bed is just not right. I feel as if they just didn't want my mom. There was very little communication except to tell us they needed more information and they couldn't take my mom. I can't say what the care is like, but if it is anything like the admissions department, I wouldn't recommend it.

Worse experience ever. My family member died from neglect there. Absolutely pitiful!!!…read moreI wish I could give negative stars!

I'm so impressed with Carlas knowledge and compassion for her profession. We need more people who…read moretake a holistic look at end care.

From the owner: Carla is available to assist those living out their final days and weeks at home, or in a skilled…read morenursing facility. Scheduling flexibility allows for hourly, daily and weekly assignments, including overnight attendance for up to 2 weeks. Additionally, respite for caregivers is available to those needing reprieve from the demands of caring for a dependent loved one. This may include bathing, toileting, meal preparation and feeding, exercise assistance and massage or Reiki energy healing.

I traveled to VA to see my great nephew, who was born in June. Upon arrival, I had to stop at the…read moreguards post and complete a form in order to drive onto the hospital campus. Once I passed the background check, I was given a parking pass valid for the next few days. I parked in the parking garage as instructed by my nieces husband. I got turned around the first time, and it took a little extra time to find the maternity ward. But the next time it was easier and I never got lost again lol. On one of my visits, I walked through the oldest structure on campus which was the original hospital built in 1827. This is the oldest military hospital in the US. It still had the original stone exterior (outsise of original hospital) which had been closed in with hallways surrounding it. I checked out some cool paintings throughout the hospital. I learned a lot of history by reading the captions of the paintings. This biulding was turned into an administrative building. The campus was huge! And very pretty as it sits on the bank of the Chesapeake Bay. There was lots of green space which was beautiful.

On June 1, 2026, at approximately 11:00 p.m., I overheard a conversation involving a female nurse,…read morea male nurse, and MORRISONPONCE, DAPHNE PILAR, MD, regarding a male patient. The discussion appeared to involve the patient's private medical information and was conducted in a manner that sounded more like gossip than a legitimate clinical discussion. Before the physician became involved in the conversation, the female and male nurses referred to the patient by name and appeared to access or review his medical chart while discussing him. During the conversation, they discussed details of his medical condition, treatment history, and other information that appeared to come directly from his medical record. The female nurse stated that the patient had arrived at the hospital earlier that morning, between approximately 9:00 and 10:00 a.m., because antibiotics previously prescribed by Sentara Hospital were not improving his strep throat. She further stated that the patient had remained in the waiting room for approximately seven hours and discussed delays related to his testing and/or retesting for strep throat. The nurse also mocked the patient for crying and becoming emotional while seeking care for his worsening condition. The tone of the discussion appeared dismissive and disrespectful toward the patient and his medical concerns. Additionally, the female nurse stated that she had not documented everything that had been discussed or communicated regarding the patient's condition in his medical chart. The statement was made in the context of discussing the patient's care and raised concerns about whether relevant information had been omitted from the medical record. The conversation further suggested that concerns raised by the patient may not have been fully reflected in the chart, potentially affecting the evaluation and timeliness of his care. The fact that the patient was identified by name, that his chart appeared to be accessed and discussed outside the context of direct patient care, and that multiple healthcare professionals participated in the conversation raises serious concerns regarding patient confidentiality, professionalism, and compliance with healthcare privacy standards. The statements regarding prolonged waiting times, delayed testing, and incomplete documentation also raise concerns about the quality, accuracy, and timeliness of the care provided.

They have been caring for me as home health nurses and physical and occupational therapy for a…read morecouple years now. They are wonderful and understand my needs.

Awesome Practice!! Everyone is so friendly and kind!! Gretchen Sapone #1read more

My mom passed away in May while at this facility under hospice "care." What I still cannot…read moreunderstand, and may never come to terms with, is how so many of her belongings went missing. We asked multiple times, before she passed, for someone to help us locate her things. She lived there for four years. Yes, she changed rooms, but that doesn't explain why so many of her personal items simply vanished. One of the staff members told me that all the vases had been thrown away over the years because "it's protocol." But I don't believe that, not for a second. I remember those vases. They were stacked neatly in her first room for a long time. Then she moved rooms after coming back from the hospital and nearly everything meaningful disappeared, her gifts, her blankets, her photos. All gone. And no, I don't believe that every single gift needed to be "inventoried" just to be respected. I lived out of state and sent her things with love over the years, gifts to remind her that she was still seen, still cherished. They should have been treated with care, not discarded without a second thought. I brought her flowers on Mother's Day. She passed later that same week. That vase, something so simple, would've meant the world to me now. Just something to hold onto. But even that was missing. Strangely, the flowers weren't even on her table the day she died. If it weren't for a few heirlooms I have from before her time at Autumn Care, I'd be left with nothing. To make matters worse, the staff member told me she would call me if they found anything. That was in May. It's now been months, and I've heard nothing. No follow-up. No update. Not even a courtesy call. It's as if they wanted to forget my mom as quickly as possible. Her life mattered. Her memories mattered. But in the end, it felt like no one cared. But there is a God, and His name is Jesus. One day, every act of cruelty, every moment lacking compassion or dignity, will be answered for. Where is your integrity? I don't care what you were taught in school or what your higher ups told you to do, right is right, and wrong is wrong. This is exactly why the world is the way it is today: too many people stay silent instead of standing up for what's right. Then again, none of this surprises me. It was already written, that a time would come when good would be called evil, and evil would be called good. Sadly, that time is now.

Horrible Everything about this facility from the front to the back. The staff have nasty attitude,…read morethe rooms are nasty though on the bathroom. This is not a place to put your loved ones They are not receiving the best care.

Totally recommend Cavero Cares, they really care for their patients. Defitinely will use their…read moreservices again!

From the owner: At Cavero Cares we are committed to providing high quality, client-centered, affordable home health…read morecare services to help our clients lead dignified and independent lives in the comfort and safety of their own homes. We carefully assess your individual needs and then selectively assign the perfect member(s) of our team to work with you. Our qualified, trustworthy and compassionate personnel set us apart in the home health care business.

I am Community Liaison for Pinnacle Senior Care in the Southside of Hampton Roads. We service…read moreVirginia Beach, Norfolk, Portsmouth, Suffolk and Chesapeake. I use Google regularly to choose any company or service that I'm considering...we all know that Google is king! However, I don't feel that our one star review from just one unsatisfied client is reflective of our company and service. We have a company that cares very much about doing the right thing clinically and empathetically. I've personally witnessed patients eager to comply in getting better due to the passion and training given to our patients. I would ask that contact me personally at scharmatz@pinnacleseniorcare.com or 757-439-6362 if you are considering home health for yourself or a loved one. We'd love to help you! Sherri

Needed care for my mother after shes had a stroke and ended up in a rehab facility that was…read moreunder-staffed. I chose Visiting Angels over Senior Corp because Angels was so much better about staying in touch. I live 430 miles away from my mother, and I needed help that was going to communicate with me in a timely manner. Visiting Angels gets high marks for communication. As it turned out, by the time we got the scheduling worked out, mom was feeling much stronger and did not want the service. Dean Longo at the Norfolk office was incredibly understanding about the change in plans, and just wonderfully professional to work with. I have Visiting Angels in my back pocket and will not hesitate to call them again.

We had a mixed experience. Visiting Angels was recommended by several staff members at Sentara…read moreBeach General. We needed 24/7 caregivers on short notice, and after calling multiple services, only Visiting Angels could provide staffing quickly. All the caregivers that they sent were very nice and professional, though their capabilities varied a great deal. The very first person they sent (who worked a double shift), didn't seem to know how to do anything. My father asked for help getting out of bed, and the caregiver didn't know how to lift him properly. He ended up being unable to stand, and dropped back in the bed at an awkward angle. He was too weak to move, and the caregiver didn't know how to shift him in the bed. She called her supervisor, who didn't provide help, and it took the caregiver, myself and my brother (none of whom had experience) to shift my father to a comfortable position. We got a call from Visiting Angels the next morning apologizing for what happened, but they sent the same person back again less than a week later. By that point my father was comatose and close to death, but she still struggled with simple tasks like changing his diaper. I'm not sure how she would have managed if my brother and I had not been there to help out. None of the other caregivers we got were that bad, though one did fall into a pretty deep sleep (had to be shaken awake). The reason this review is 3 stars instead of 1 is that one caregiver in particular was fantastic. Janet made sure my father was clean, changed his bed, and went well beyond the call of duty on her shifts. She was also there when my father passed, and we really appreciated her comfort and professionalism through a difficult time.