While Yelp may not be the ideal place to review a hospice provider, after reading another review of…read moreWings Over Virginia, I felt it was important to share our experience. My wife passed away in May after receiving hospice care from Wings Over Virginia. Throughout her time in hospice, the care, compassion, and support provided by their staff were exceptional. My wife was a nurse, and on many occasions she commented on how pleased she was with the professionalism, kindness, and attentiveness of the nurses, aides, and other staff members who cared for her. Whenever supplies, medications, or medical equipment were needed, they were provided promptly. Medications were delivered directly to our home, and the hospice team worked diligently to keep her comfortable. We also understood the limitations of the Medicare hospice benefit, which does not provide full-time custodial care. Family members and close friends worked together to provide day-to-day care, with valuable support and guidance from the hospice team. I am deeply grateful for the care Wings Over Virginia provided to my wife and our family during one of the most difficult times of our lives. Based on our experience, I would not hesitate to recommend them.

My family's experience with Wings Over Virginia was inhumane and beyond traumatic. They promised…read morecomfort and dignity and deliver neither. The nurses they send are nice enough, but completely ineffectual and possibly incompetent. They couldn't provide the correct equipment and tortured my dad trying to insert the wrong sized equipment over a period of days before ordering the correct size. He was too sick by the time it finally arrived to use it. They do not provide comfort medications via IVs, nor IMs (intra-muscular). Although they may prescribe oral meds, my father ended up slooooowly drowning to death, painfully, and horribly- all the while conscious and aware- for days. There was no foresight that at some point he would not be able to ingest the medications. In my dad's last hours, my mom begged and pleaded with Wings Over Virginia to help change her dying husband's bedsheets because she could not lift him to do it herself. They flat out told her that was not part of her services and did not come to help her. Most unforgivable, was their inability to provide the comfortable, dignified death they promise. No one's family deserves to be treated like this and NO ONE deserves to die like this.

Needed care for my mother after shes had a stroke and ended up in a rehab facility that was…read moreunder-staffed. I chose Visiting Angels over Senior Corp because Angels was so much better about staying in touch. I live 430 miles away from my mother, and I needed help that was going to communicate with me in a timely manner. Visiting Angels gets high marks for communication. As it turned out, by the time we got the scheduling worked out, mom was feeling much stronger and did not want the service. Dean Longo at the Norfolk office was incredibly understanding about the change in plans, and just wonderfully professional to work with. I have Visiting Angels in my back pocket and will not hesitate to call them again.

We had a mixed experience. Visiting Angels was recommended by several staff members at Sentara…read moreBeach General. We needed 24/7 caregivers on short notice, and after calling multiple services, only Visiting Angels could provide staffing quickly. All the caregivers that they sent were very nice and professional, though their capabilities varied a great deal. The very first person they sent (who worked a double shift), didn't seem to know how to do anything. My father asked for help getting out of bed, and the caregiver didn't know how to lift him properly. He ended up being unable to stand, and dropped back in the bed at an awkward angle. He was too weak to move, and the caregiver didn't know how to shift him in the bed. She called her supervisor, who didn't provide help, and it took the caregiver, myself and my brother (none of whom had experience) to shift my father to a comfortable position. We got a call from Visiting Angels the next morning apologizing for what happened, but they sent the same person back again less than a week later. By that point my father was comatose and close to death, but she still struggled with simple tasks like changing his diaper. I'm not sure how she would have managed if my brother and I had not been there to help out. None of the other caregivers we got were that bad, though one did fall into a pretty deep sleep (had to be shaken awake). The reason this review is 3 stars instead of 1 is that one caregiver in particular was fantastic. Janet made sure my father was clean, changed his bed, and went well beyond the call of duty on her shifts. She was also there when my father passed, and we really appreciated her comfort and professionalism through a difficult time.

This was the worse care ever,the therapist that was scheduled to come to my house to help me with…read morethe exercises was not an honest person at all and lie to her supervisors about my well being and concerns, the worst expeyof my life,will not recommend her at all to anybody else .

I got hit by a truck April the 17th and my primary care doctor had no Empathy and care for me!…read moreArabella Florendo, NP told me she has done enough for me and there is nothing Further she can do!! Even if that was true, what is that to tell your Patient? Can you say, kick a person while there down! And the front desk assistants that have gotten to know me...one said " he is have a Temper Tantrum . Really, have anyone of you be hit by a moving Vehicle or a F-150 truck?! Let me know when you can feel my pain !

This company is a joke. They dropped my son afyer a 5 day stay in the hospital they only have 5…read morenurses. You have been warned this os hands down the worst home care company in hamton roads. Nurse showed up dirty late. Two of ky birsed didnt even have cars and had to get rides. I even had to give one of my nurses a ride home and to work or she wouldnt have came in. Again this place is a joke never use them. Chkd had never heard of them amd will not recomend them to any one.

From the owner: In home personal care, companionship and skilled nursingread more

This company and the aide they found for my father are answers to my prayers. I was in the hospital…read moresobbing because none of the independent aide companies or caregivers I had been calling for weeks came to fruition A woman from a hospice care company gave me Senora's card, and Mr. and Mrs. Smith, the owners, were at the rehab center within an hour meeting me and my dad and working on a match for him--no easy task I assure you. By the end of the day, they had found a wonderful aide who my curmudgeonly father has warmed right up to and who was there waiting for him when he got home the next day. You will be delighted with their services. They check on their aides often, are always available, and are very flexible in terms of unusual hours or requests that you may have.

From the owner: Here at senora angles home health care and services LLC.,we are a group of dedicated health care…read moreproviders who are prof ssionally trained in home health care services, such as Alzheimer's care, respite care, private duty, personal care and companion care that satisfies the needs of the body, mind, and heart.

Dana is outstanding! She goes above and beyond to ensure my family member is well taken care of by…read moreher stellar team. We are very grateful for her leadership and strong logistical aptitude.

Donya Johnson is fantastic! Always on time, pays complete attention to my care throughout the time,…read moreis cheerful and extremely helpful in all my daily tasks. Vontaisha Aggison is always cheerful, has learned all my needs after just one visit and is attentive throughout her time with with me. She is very professional and even helps me with my grocery shopping, cell phone adventures (of which I am challenged), and has a great personality and a joy to be around.I Shadara Holmes was one of the first care givers to visit me. She picked me up from the hospital after surgery, took me to Doctor appointments, and made sure I kept all my appointments. She learned all my needs during my surgery recovery and was always here when I needed a helping hand. I don't know how I would have made it through my surgery recovery were it not for Shadara. Shadara, thank you very much. Tiffany Campbell is extremely qualified as a care giver and has a great personality. She knows what my routine is and always insures my needs are met (fixing meals, doing laundry, tidying up around the house, helping find my favorite TV programs.) She always checks that I have the next days food and clothes laid out before she ends her shift. Thank you Tiffany. Chonell Klass is extremely observant and is able to anticipate my needs even before I know I need them. She remembered my routine from her visit and has been extremely helpful in all my care tasks. Chonell is great company as I am pretty much a "shut in" during my recovery from surgery. Thank you Chonell.

My stepfather passed on January 3rd. My mother, who is grieving and having surgery of her own…read moresoon, is still receiving correspondence from them either either bills from after he passed or asking her to authorize automatic credit card payments. She has called them four times since his passing to request this stop. I have called twice. The first time I called I requested that they update the address if they could not guarantee she would stop receiving them to my email so that she did not have to continue dealing with it. She received another email. When I called, they had my email address and told me that they had a glitch in the new system that caused it to send to my mother again. This is the third time we have been told that it was due to the new program. The first woman hung up on me after I told her this was the only thing I wanted done. The woman I spoke with today (who was much more compassionate) told me they couldn't correct things until February 9th. Guess when I called the first time - that's right, February 9th. I had requested to speak to a manager or supervisor when I called today and they "couldn't talk to me and wanted my information." I still have not heard from anyone. You would think that a company who is supposed to "be a family of care and compassion" would be more empathetic to grieving families. While we were able to have a fantastic caretaker by the end of my stepfather's life, we had numerous other issues to get to that point. Many times, the bill would reflect fraudulent charges for days/times that no one came. There were plenty of instances when caregivers did not show up and no one ever alerted us that they would not be coming for the day. Luckily, we have enough family in the area to cover these things but anyone who is going to need to solely rely on this company should beware.

We were connected with Care Advantage Inc. (in Hampton Roads) through a program that helps dementia…read morepatients. The program contracted them for 72 hours of care in 4 hour sessions once per week which was a blessing because we needed the extra help. Unfortunately, our experience with this company has been terrible after about 3 visits. My grandmother lives in a memory care facility and has dementia. The only reason we contracted Care Advantage was to assist with bathing, as she often refuses and the facility cannot force her. Without proper bathing, she developed a serious skin infection, so this service is essential. From the start, communication and reliability were terrible. For the first three weeks, I had to personally call the aides (through cameras in her room) to remind them she needed a bath, even though this was clearly documented in her chart and was the sole purpose of their visits. After only four visits, the aides simply stopped showing up. It took me a full month of repeated phone calls and a call to the program that contracted them before I was finally contacted and services resumed. When they finally began again, shifts kept being rescheduled because the company "couldn't fill them." Just today, the aide assigned to my grandmother called me directly from the facility. She explained that no one at Care Advantage had informed her my grandmother was in memory care, and she couldn't handle it and was planning to cancel and leave because she would not have agreed to work with dementia patients. She only called me after unsuccessfully trying multiple times to reach her own company's office. After speaking to me she agreed to bathe my grandmother before leaving. This is not a reflection on the aide herself, she did follow through once I explained the situation. This review is about Care Advantage as a company. The fact that they did not even tell their own employee that my grandmother was in memory care is unacceptable. What would have happened if my grandmother were at home alone with dementia and the aide had decided to leave without care? The company is nearly impossible to reach by phone, unreliable in keeping appointments, and demonstrates extremely poor internal communication. In just two months, they have proven themselves untrustworthy and disorganized. At this point, I would not even trust them to watch my pets, let alone provide essential care for a vulnerable dementia patient. Out of the four caregivers that have visited my grandmother only one of them sat and spoke with her... the others sat on their phone, ignored my grandmother and generally just seemed annoyed to be there. I cannot recommend Care Advantage Inc. to anyone who needs consistent, dependable caregiving. UPDATE: I was just contacted by the facility that my grandmother is living in. They told me that she was not bathed (they couldn't find any wet wash clothes in the room). Her cloths were changed...