I had an amazing experience at this shoe store! From the moment I walked in, the customer service…read morewas outstanding. The staff was friendly, attentive, and genuinely cared about helping me find the perfect pair. A special shoutout to Z, the best salesman ever! He was incredibly knowledgeable, patient, and went above and beyond to make sure I was comfortable with my choice. He made the whole shopping experience easy and enjoyable. I'll definitely be coming back -- highly recommend!

This is the best shoe store with the excellent service, talented people who are helping me, and so…read moreaccommodating and helpful. I would recommend the store 100%!! Thank you Marsden's! You're the best!!

I had a very frustrating experience at WSS in Whittier and would not recommend this location…read more Over the past few weeks, I went in THREE separate times trying to buy black Pro Club shirts in a size medium for my 14-year-old son. Each visit, I was told something different -- first they'd have them in a few days, then they still didn't have them, and finally I was told they could order them for me and have them shipped to my home. I agreed and very clearly ordered THREE medium shirts as part of their promotion (3 for about $32.50). When my order arrived, I received ONE medium and ONE extra large tall. That is absolutely not what I ordered and makes no sense, my son is slim and medium barely fits him. When I called the store, the manager (Manny) told me there was "nothing he could do" because their system shows that's what was ordered. That response was unacceptable. The employee who helped me (Cassandra) was friendly, but the order was clearly placed incorrectly. (AIRHEADS) To make things more confusing, the total I was charged didn't even match the promotion and ended up being around $21.06 after some kind of discount she gave us because he was a student and showed her his school ID. After multiple trips, wasted time, and receiving the wrong items, there was zero accountability or real effort to fix the issue. Very disappointing experience. I won't be returning to this location. Which is unfortunate because it's the closest but they always mess up something and don't properly train their staff!

Shout out to the gentleman (Sorry, I didn't get his name) and to Emily for going above and beyond…read moreto help me. After picking up my order at another location, I was given shoes with some defects. Being told by that particular location I could exchange at any other WSS, I went to Whittier. Was told that the original location shouldn't have given me the defective shoes. Emily went out of her way to call Customer Service. Unfortunately they were already closed. She continued to help me. Searched for a location local that had the same pair and size. I appreciate the help. Seriously though, WSS returns/exchanges should be able to be made in store even when you're ordering online and picking up at a store location. It's a major hassle printing a label, packaging the item and what not.

I don't know about this place anymore...I wonder if all items are knock offs...pay close attention…read moreto the logos and overall quality...

Associate that helped was very nice and patient with my 89 yr old mother. I just wish I could…read moreremember her name.

Lack of customer service and staff help. Tried looking for clothes and shoes for my kids, and not…read moreeven a welcome. 3 staff members, 100% useless

Came in today to exchange Christmas gifts that we gave our son. The store was very well stocked…read moreeven after the holiday madness. Salesperson Gerard and Stephanie were extremely helpful. Gerard was on the sales floor being very attentive and showing us all locked merchandise with a very positive and professional attitude. Something you rarely see now. Stephanie was at the register and took the time to explain all the store sales and how the Tilly's cash promotion worked. Stephanie was very helpful and professional. I like to shop at my local store and I will definitely be coming back. Thank you Stephanie and Gerard.

Walked in and was completely ignored by staff, who were conversing prior and went silent upon…read moreentering. Male worker walked to front door to stand by acting as if I would run out with product while female stayed in spot on phone, not asking if I needed any assistance. From someone who has spent so much money at other Shoe Palaces, even taking parts of campouts at this location, I cannot stand for terrible customer service and will not shop here again.

Great service! Easy raffle for limited edition shoes. Good job Shoe Palace on Washington blvd!read more

They have a huge collection of bootleg music band shirts and everything else you can imagine. Every…read moreinch of space in this store is lined with shirts all the way from the bottom to the top. I have a big collection of t-shirts and I am always looking for something very unique that I cannot live without.

I came in on 6/1/2026 around 4:30 pm. This store has a great selection of T-shirts, vest, jacket,…read morepurses, accessories, and everything in between. I did notice that some of the stuff looks counterfeit, which is why the owner did not want me to film lol.. but Upon walking in, not only did, the older guy (I'm assuming the owner) did not greet me, but I assumed that I was stealing and didn't not even bother to assist me and when I asked for the price of a ghost face mug he said, it's varies... like that did not help me with a price sir lol smh... I understand that there's a bunch of teenagers who walk in and out and maybe not buy anything or steal, but there's regular people who wants to browse and Shop .... One of the nice staff helped me look for band T-shirts, helped look for iron on patches and pins. The store was really hot inside with no AC so I rushed my shopping. Although I didn't have the best experience, I still gave the shop my business and spent $70 on a poster, few patches, and pins which I kinda regret afterwards.. pricey store for what it is lol

So many boots in here, where do I begin? (Oh-oh-oh) I seen…read morethis one, I'm 'bout to go in (oh-oh-oh) Then she said, "I'm here with my friends" (oh-oh-oh).... This ain't no club, no boots with the fur. Just some steel toeing two stepping boots. 5/5 Selection So many boot options. Different brands, colors, you name it. They don't have your size, they can check another location and mail to your house or another store. 5/5 Service Had to try on 4 different pairs of boots to replace my old worn out work boots. Took one that felt way better, poor feet. 3/5 Parking Limited spots but I was able to find one up front. No matter how many boots there are, you just need to begin by heading to Shoeteria. Psalm 31:17, God bless

They have a stupid return policy where you need to have the actual hardcopy receipt to return or…read moreexchange anything even if it's a manufacture issues. Even though they have your purchase information connected to your number and they know that you did purchase it through your phone number they can pull up about your last purchase, but they still won't return or exchange anything so I honestly would suggest not buying anything here at the store I mean any store anywhere take anything back or give restore credit which I didn't mind but they will not do anything without the original receipt because they don't know where you purchased it or where it came from obviously it's in their system. I can show them proof of my purchase via bank information, but they won't take it.

This place is a whole vibe! The second I walked in, a friendly staff member greeted me like I was…read morestepping into a shoe themed amusement park! I wandered around thinking nothing was calling my name...until BAM! the Dainty Mary Jane Converse caught my eye! Total love at first sight moment! Sadly they only had a size 9 and I'm a size 9.5 girlie. I tried the size 9 but there wasn't enough for any wiggle room! Even my toes said "Girl, absolutely not!" I asked the friendly and helpful staff member for a 9.5 or a 10 however this particular shoe only run in full sizes. They didn't find any in stock but he found them on their online website and offered to order them for me and the price was the same sale price! I was excited! And then it gets better! I saw online they had another color and I asked that I wanted to order the other pair too! The price was also on sale! SCORE! I asked the kind staff member to ship the merch to the store since my apartment building is always locked and it's such a stressful situation to try to catch the delivery person, it's almost an Olympic sport! Meanwhile I spotted a cute brown pair of New Balance sneakers but I didn't see them in my size. I searched high, low, left, right and NOTHING! I asked one of the kind and friendly staff members if somehow he might find a pair in my size! Then suddenly he shows up with a pair in my size like he pulled them out of a hidden shoe portal! I don't know how he did it but I wasn't questioning the process! While trying on the NB sneakers the same staff member brought me a pair of cream colored Brooks sneakers in my size! He told me they're close as it gets to the Hoka sneakers in terms of comfort and quality. And honestly he wasn't lying , they felt amazing! Even my husband caught the shoe buying bug that he got a pair of Crocs! He totally love them! Did I buy more shoes than I needed? Absolutely! Do I regret it? NAH! Not even a little! Great prices, amazing shoes, and customer service worthy of a standing ovation! I'll definitely come back for more "I'm just browsing" moments that somehow turns into a full blown shopping spree!

No one at the front desk, doors are locked, tried calling them since 15 minutes before closing…read moretime. I drove from 2 cities away to get something I saw on Instagram. I hope this store pulls horrible numbers and shuts down! I hate when stores shut down before business hours.