Recently our furnace blower quit working, so I did some research and came across Dave's Services as…read morebeing a great company on-line. As with any service company, you take a risk in doing business with the, but research is important. When I called, I spoke with Shawn in the office who professionally scheduled a service call at a time that was convenient for me. Zach came out and was able to diagnose that the blower motor was bad and would need to be replaced. The next day I spoke with Dave to find out they had a lead time of around 14 weeks for that motor. Dave could have just stopped with that news, but instead he offered to send Zach back out to pull the blower motor, so he could attempt to repair it to get us going before the cold came. Long story short Dave was able to make a repair to our ECM motor, so Zach returned and got our heat working. A great deal could have gone better with this situation, but not much of that was in the control of Dave' Services. They offered a professional service and went above and beyond to help take care of a "new" customer. You see I have never used an HVAC company, as traditionally I would perform most work like this myself. I have been in the service industry for more than 30 years and have most of the skillsets needed to make repairs, but in this situation, I did not have the time nor the specific industry knowledge. I sincerely appreciate the extra effort it took to get heat for my family this winter season, and you can be certain when I do replace the unit it will be done by Dave's Services. Jim did a phenomenal job in explaining what my options are to replace my system, including fixing some of the concerns we have with poor airflow throughout our home. My advice for anyone researching and reading business reviews, take time to read between the lines, the truth is always somewhere in the middle. Dave's Services is a great value, and they have professional and caring team members looking only to help customers now and in the future. Thank you for taking care of my family's needs this winter.

This is a great company. Replacing a complete HVAC system is terrifying and the whole staff at…read moreDave's is friendly and very knowledgeable. They made sure all of our questions were answered and didn't make me feel stupid for not knowing things. They explained what they were going to do and why. They took so much care with my home that it seemed like they were doing this to their own house. I can't express enough how nice it was to have a company that took so much time with us so that we were comfortable with the decision we made.

Truly wish I could leave zero stars. Renting from First Troy was undoubtedly my single worst rental…read moreexperience. Avoid at all costs. We were three days late notifying of out intent to vacate the unit the month before our lease ended. Management said they renewed our lease for an entire year and we would be responsible for rent and utilities for the remainder of the new lease until the unit was re-rented. I pleaded and begged for them to have mercy and was told that the best they could do was accept a single payment of $6,443 by the end of that month. We had already signed a new lease out of town for a new job and I could not pay the $6,443 in such a short amount of time. Se we were forced to continue paying rent and utilities at the unit that we were no longer living in. I continued to pay rent and utilities on the unit until I was sent a cleaning bill and statement saying that they had taken our entire security deposit as a "re-rental" fee. Around this time the "For Rent" sign was removed from our lawn and the listing was removed from the website, even before the unit had been re-rented. The cleaning fees were outrageous and included ridiculous charges such as $50 for a smudge on a kitchen cabinet and another $50 for cleaning flecks of dust from a window blind. They claimed I installed incorrect drip pans on the stove top. I sent an email with pictures showing the newly installed drip pans lying perfectly flat. I received no response. They did not return the brand new supposedly "incorrect" drip pans to me. Paying rent and utilities for two apartments with a single income proved difficult and when I was late with a payment I was sent a notice stating that they had reported me to the credit bureaus and threatened to sue if full payment was not received within 10 days. My story is hardly unique. I have read many similar reviews from other renters at other First Troy properties. Management actively has these reviews wiped and you can't even leave a review on their Facebook anymore. AVOID AT ALL COSTS.

First I would like to say we are a professional couple who have lived in several rental…read morecommunities. We rented our townhouse from First Troy for 6 years and always paid on time. First Troy is by far the worst we have ever experienced. When we were looking at the unit we asked about sound between the townhouses. We were assured that the walls were fire walls and sound wouldn't be a problem. Not true at all. We could hear the renters next door talk/ laugh/tv. They weren't loud just normal everyday noise. They did absolutely no maintenance on the outside the entire time. In fact the renter is responsible for cleaning the outside windows and pressure washing the patio/driveway. Lawn mowing is charged in addition to monthly rent. When you leave you have to have the carpets professionally cleaned and produce the receipt. Be prepared to basically get the apartment ready for the next renter. They don't have it cleaned professionally. We cleaned our apartment thoroughly. We were charged for one window which we forgot to clean and the laundry even though I scrubbed it on my hands and knees. When you rent from them be prepared to pay an additional charge for everything. And expect nothing from them. All they are interested in is sitting back and collecting their money. We could go on and on but we hope you get the point....Just don't. Find someone else to rent from.