I had a heat pump installed. The installation went well, they walked me through everything and then…read morethey helped with the rebate info. Overall a great experience.

Their estimate for AC / Furnace replacement was almost double the others I received. This company…read moredoes the bare minimum - and gouges their customers. Pushed for replacement - told me they couldnt repair - when - i called a different company - there was NO PROBLEM as they suggested. I paid to be part of their "happy home club" - and there was zero advantage. If you like to be gouged for poor service - pay for a club that gets you zero benefit... and be overcharged for every single service - call this company. Ultimately the management is not concerned about a happy customer in the end- just that their pockets are lined.

They came exactly when they said they would, they were professional and friendly. I was a little…read moredisappointed when after they left I realized that they didn't show me any evidence of the dirt they removed or pictures of clean ducts but I felt the air seemed cleaner so I think they did a good job.

We had a wonderful experience with JG Duct to have all our house vents/ducts cleaned out. We…read moreinitially put a request on Yelp to get quotes. JG was prompt on getting back to us right away with an estimate. We then spoke to Amanda who helped us figure what we needed and book us a time and day. The owner Jimmy arrived with Oscar to take care of us that day. They gave us a text about a 1/2 hr before that they were in route. Jimmy was very friendly and explained everything as he was working, showing us videos of the inside of the vents as he started cleaning them. They worked promptly to look around the house to start working. They first covered all the vents and brought in their equipment. Each Individual vent was cleaned. Th package included the dryer vent and furnace but we paid extra to get the bathroom fan cleaned inside and thru the outside. They cleaned up and were done in about 1.5 hrs for our 2600'sq ft house. I would definitely recommend them for any duct work you have. They were very prompt, professional and have great customer service!

excellent work - had two different needs: electrical (smart doorbell and smart outdoor lighting…read moreinstall, troubleshooting and resolving issues with an outdoor GFCI circuit) and an indoor on my sprinkler system ball valve plumbing leak. Both techs completed the work in about 45 minutes and though it was more than I expected to pay, the work was completed and now I'm happy that it's done.

Very helpful and prompt service. Their explanation of the fix was detailed and answered my…read morequestions. Plus flexible appointment scheduling, and more affordable than other estimates.

The last company I used was cheaper, but they had to come out 3 separate times to get the AC to…read morework (binder AC) Much happier with hero

We hired Hero Plumbing to repair a gas leak that CenterPoint Energy had identified. Hero charged us…read more$985.52 and told us the leak had been fixed, pressure tested, and that the area was safe. We were also told it was "normal" to continue smelling gas afterward. Several days later, we still smelled a strong gas odor and called CenterPoint back out. CenterPoint confirmed there was still an ACTIVE gas leak in the exact area Hero claimed had been repaired and tested. At that point, we completely lost confidence in Hero's workmanship and judgment. We had relied on their assurances that our home was safe when an active gas leak remained. Given the serious safety implications, we were not comfortable allowing the same company to continue working on our gas lines. Hero declined to provide a full refund and offered only $100 back. Based on our experience, we cannot recommend Hero Plumbing for gas leak repairs.

Good communication on the front end. I had a inducer motor replaced, and added on a new solenoid…read moreand ignitor. I asked for an itemized receipt and didn't get one after. My fault for paying before getting it, but it doesn't make me feel great about the markups not being shared. I thought I would be a repeat customer at the beginning but probably not after this lack of follow up

Mario was quick in response time and was able to come out almost immediately! He did great work and…read moreexplained what happened as well as offered to order me new air filters when I need. He is there to look out for your best interest. Because of him I now am sitting in a 65 degree house versus 87 degrees!

Our 17-year old furnace stopped working in late December. I tried fixing it myself through YouTube…read moreand HVAC forum research, to no avail. After buying and replacing a part, I finally broke down and called in reinforcement. Tom Schneider has entered the chat. I called him around 6:30 pm on a weeknight, and he was over to our home in Eden Prairie within 25 minutes. After 45 minutes of diagnostics, he had fixed our furnace. A few things I appreciated about Tom: 1) He has a wealth of experience (35 years) working on heating and air. 2) He is local and self-employed, not part of some big national operation. When I called his numer, he picked up (not some dispatcher from a remote location). 3) He is honest and transparent. He did not even remotely hint or suggest that I should replace our furnace, which he could easily have done in light of its age. 4) He talked me through what he was working on and what his solution was. He also told me what could go wrong in the future, for me to be prepared for that. 5) His pricing was reasonable for an emergency call.

Came home from out of town on New Year's Eve to find my house at 48 degrees. Not fun during these…read morebrutally cold days we've been having. Extra not fun is trying to get a hold of someone on a holiday to answer the phone. After some unsuccessful attempts to other places, Tom Schneider from Eden Prairie Heating and Air answered right away and was here within an hour and a half. Unfortunately, I ended up needing a new furnace, but he was back today, promptly, and they installed it before the morning was over. Very friendly and prompt. Much appreciated!

They cleaned out our vents. Crew of three people. All very professional. Priced in line with other…read morequotes we got. Would hire them again.

UPDATE (July 9, 2025): After posting the review below, the…read morebusiness owner escalated the situation by leaving a 1-star Google review on the page of my employer -- a completely unrelated business. In that review, he made false claims about my conduct and advised others not to hire me. I have never contacted this person outside of leaving public reviews, and I have blocked all further contact. This action appears retaliatory and inappropriate. I have reported it to the Better Business Bureau, the Minnesota Attorney General's Office, and the FTC. I stand by the review below, which reflects my honest experience as a prospective customer. [Updated to address owner's response and clarify timeline.] I reached out to this business via their website to get the air ducts cleaned in my duplex. After submitting their contact form, I was quickly texted and asked to send pictures and videos of both furnaces, which I did promptly and completely. They confirmed receipt and said they'd send a prep list, then communication abruptly stopped. Over 25 hours passed with no follow-up, so I sent a text asking for an update. I received no reply. At that point, I reasonably concluded they were no longer interested and chose to leave a review to reflect my experience. Immediately as I was submitting the review, I received a phone call from them -- too late, as I had already hired someone else. I did not answer. They then sent a text acknowledging they had just seen my follow-up. Rather than take responsibility, the business replied to my review publicly and posted my full legal name (including my middle name) -- which does not appear on my public Google profile and which I never gave them permission to share. This is a clear privacy violation and feels like retaliation. They also imply that I'm unreasonable or dishonest by telling others to "click my name and see the type of reviews he leaves." I welcome anyone to do so -- over half my reviews are positive 5-star feedback, and any criticism I've posted is respectful and factual. This kind of response is unprofessional and borders on gaslighting. This review reflects my honest experience: I was responsive, patient, and gave them a fair chance. The poor communication and inappropriate public reply speak for themselves.

They are life savers!! Amazing amazing!!…read more I called Centerpoint energy and another highly recommended company and both told me that my Lennox AC unit was irreparable and I would need to buy a new one. so I called Tiger to get a quote on a completely new system. At this point I was without AC for over a week in 80+degree weather. Dustin came out to my home, he took a closer look and instead of selling us a new unit he was able to actually fix my unit and having it up and running in less than a few hours! I could not believe it!! Needless to say I will only be using Tiger going forth! Dustin was able to fix a problem that no other company was able to fix in the 3 years we have lived here. Thank you guys! I would give you ten stars if it was an option.

A few days ago, our main drain was clogged, with sewage coming up in the first floor shower…read more Shortly after I moved into my townhome I learned that this happens every year or so due to a bend in the pipe. Since then, I schedule a drain clean out every 12-16 months. This year I just waited too long. Since Tiger had installed a new AC for us this summer and serviced the furnace, I decided to call them. I was told they couldn't come out until the next day. When I called the next day, I was told that they were booked up and no one was available that day. When I pushed back, a team showed up that afternoon, I explained to them that this happens about every 16 months or so and showed them where the main drain was that needed to be cleaned and also mentioned the bend in the drain pipe. After discussing it with the owner, they said they didn't have the right equipment and would come back. (I was a little surprised since they are a plumbing company and they knew they were coming to clean out the main drain.) They returned the next day and cleaned it out. The owner asked if I wanted to have them use the camera for an additional several hundred dollars. I declined. As the guys were putting away the equipment, the owner presented the bill to me. He said that he wouldn't be able to guarantee the service because I declined the use of the camera! Note that on their website: " Tiger Plumbing, Heating, & Air offers round-the-clock emergency drain cleaning services you can depend on. Our decades of experience ensure that your plumbing issues are resolved quickly and efficiently with comprehensive care, giving you the confidence that your repair is in professional paws." It appears they do NOT offer "round-the-clock emergency drain cleaning service" nor do they guarantee drain cleaning unless you pay the extra several hundred dollars for their camera service. I'm really worried now that they didn't really clean out the drain or maybe they damaged the pipe. If so, they won't guarantee it and who knows how much it will cost me to repair any damage they may have caused! Plus there's the AC and furnace. If they won't guarantee their service, I'll be really stuck then. I really wanted to support this local company. Their office manager and techs are all nice, seem competent, and helpful. The tech even offered to help clean out the sewage in the shower. My final advice is just don't use Tiger. There are plenty of reputable heating, plumbing, and AC services. Check Yelp, Next Door, Facebook or ask a few friends or neighbors for recommendations. If you do use them, I truly hope you don't have the same experience as I had. It is such a helpless feeling to be intimidated and taken advantage of when in a vulnerable position.