As dismayed as I was to hear that Peacehealth sold their labs to Quest Diagnostics, I was hopeful…read morethat the efficient, cheerful, accurate services previously performed by Peacehealth would carry over to Quest. Um, nope. Not even close. A few weeks ago a loved one needed a "stat" blood test to see if a serious infection might be present. Because his doctor's office was right across the street from Quest's location in the "Bunker Building" outside the hospital, we walked right over for a blood draw. And then we waited. And waited. And waited. Even though there were only two other patients present in the waiting room on this weekday afternoon, we waited for over an hour for this blood draw. But that wasn't the worst of it. The test was supposed to be run right away, so that we could make a decision about the severity of my loved one's symptoms. In fact, there was a chance that hospitalization might be required depending on the outcome. Our physician assured us that as soon as she heard back from Quest she would contact us, and that at most it would be three hours. So we headed home and waited for her call. FOUR hours later, she called. She was very dismayed. After trying several times to get ahold of Quest, she found out they had "accidentally" sent my loved one's STAT blood test to Seattle. Apparently, instead of blood tests being run locally as they were when Peacehealth ran the lab, Quest sends the blood to their main facility in Seattle. But stat labs are supposed to stay and be run in Bellingham. This was a huge oops, with potentially life-threatening consequences. We waited several more anxious hours until his blood was located and the test was run - in fact the call from our doctor did not come until well after midnight. For a "stat" test that had been ordered before 4pm. I absolutely will do everything in my power not to use Quest labs if at all possible. I can only hope other peoples' lives aren't being put in danger by their poor service.

So slow no office person, so the person drawing your blood is also doing the paperwork, they were…read more40 minutes late for my appointment, I can see why have a office person doing the paperwork. I was recently to UW medical center 10 minutes from check in to check out and this was a walk-in

I live a considerable distance from this clinic and did not receive an appointment time for my…read morephysical in the paperwork provided. I attempted to call to schedule the appointment, but the voicemail indicated a 48-hour callback policy. Since I was required to complete my physical within that same 48-hour window, I did not want to risk missing the deadline and therefore made the drive to the clinic in person. When I arrived, there were multiple receptionists in the back who could have answered my call but did not. The receptionist who assisted me informed me that I would need to speak with the individual responsible for scheduling physical appointments. I waited for her to come out; she asked a few questions and then returned to the back. When she returned, she appeared disorganized and stated that she was unable to schedule me for that day. Her name is June Hathaway. I found her demeanor to be condescending and unprofessional.

My visit at Whatcom Occupational Health was very quick and easy. Jo got me in and out in 20 minutes…read morewhile training a coworker!

Made an appointment on their website on Friday morning for a Friday morning (same day appointment)…read more Arrived early and the place was quiet as there was no one in the waiting room. I signed in at a mobile kiosk with my driver's license and insurance card. A few minutes later I was in the back with a friendly young phlebotomist. She was super patient with me (I have difficult veins) and I have to say she is one of the best I have dealt with in recent years. What could be easier? Nothing! Very clean, nice parking lot with lots of spots. Safe area. My new go to lab yay!

treated well by staff, efficient at blood draws. Like being able to make appointments.read more

Interesting that a place where their business is to provide medical diagnostic services doesn't…read moreseem especially interested in providing that service. They claim to accept walk-ins, but today I walked into their deserted lobby inside Sunset Safeway and checked in at kiosk which required me to make an appointment, the first available timeslot being 2.5 hours later.

Julie is the best, most painless, nicest person I've ever had take my blood! And I'm hard to…read morestick. I normally allow only 3 tries before I call a halt, but Julie gets me on the first try. She was moved though from a lab next to my doctor's office though, to a lab inside Safeway. It took a bit to track her down, but when someone is that good, you find them! Thank you so much Julie for your accuracy, professionalism, and caring attitude!

Absolutly horrible company. Worst customer service is horrendous. And thats if you can actually get…read morea human to talk to you. Their check in machines are rubbish. And their staff are rude. ​

We had a horrible experience, the staff was rude and they lost my daughter's sample after an…read moreextremely painful blood draw, where they went through her veins twice, and left bruises for 2 weeks after! When they eventually found the sample, they said it was contaminated (because they went through the vein) and said she should just come back in to have it redone. I drove her to Bellevue to an experienced tech with a different company, rather than put her through that again. After she nearly fainted post draw and they offered her nothing we decided anywhere else would be better than Quest. If 0 stars was possible that's what i would give this establishment.

This is a review of their ER. Front desk staff were…read moreefficient and kind. The medical team were compassionate, caring, supportive and caring. The waits are long, but understandable being as this is the only hospital in the county.

Worst ER treatment ever !!!! Sat in this ER for 7 hrs with a fractured vertebrae. They don't need a…read morenew ER , they need some new Doctors and nurses . Also , a photo of my IV site from a few years ago when I had surgery here . I complained of pain in the IV site for 7 days , I was told to stop complaining. My arm was so infected and blistered .

Very disappointed that I chose to stop in for a PCR COVID test here --I DO NOT recommend this…read moreplace. They presented to me that results would be emailed to me 24-36 hours after the test. I had a family event coming up and wanted to know if my symptoms indicated I was positive for COVID and was assured that I would get results within 36 hours and probably closer to 24. I got my results back this morning--64 hours later! The reason cited--it was the weekend. I politely asked them to consider a refund and they flatly told me they don't give refunds. BTW, I tested negative and could have joined my family in lieu of being isolated all weekend! Also wasted $189!

Went for pre-employment drug test And the man working there was upset about the Test saying I was…read morelucky he was going to do the test. Very rude. I will never go here again and I'm going to report him to the company that sent me to him. I believe he did not like filling two lines of paperwork out. Very lazy, should not run a business. Maybe he should stay at home And not work with the public. This is for peoples lives and health and he treats it like it's garbage to him. Disgusted.

the wait to get the lab test is decent and the people giving you the blood work do this as fast as…read morethey can. the problem i have is that they dont send the blood lab results into my pharmacy. I have to call in and its hard to contact quest diagnostics or anybody for the information.

I just left Julie put band on my arms 4 times while she was talking to her friends about her day…read more She then rolled her eyes and looked at me. Then been my normal text came through and stuck me the first time on my right arm and she just kept joking around and was not taking it serious I find it completely uncomfortable she was massaging my arm and not taking her job seriously at all I pray this is the first and last time I have an encounter with her

Great place to make a bit of quick easy extra cash in an hour or two or soeasy~peasey.read more

Be wary of donating blood at BioLife Plasma in Tukwila because the type of care is horrendous…read more Speak up and you'll end up permanently barred from donating all donation centers nationwide. The nurse at BioLife Plasma in Tukwila, Washington permanently blacklisted me from plasma donation at all centers for challenging her unsound and unsafe medical practices. The white female nurse made false accusations that I had used threatening language and had engaged in intimidating behavior knowing that not only she had the power to paint a Black American as hostile but all her colleagues within BioLife would believe her because they also held onto racist stereotypes about Black Americans. First and foremost, none of the whites at BioLife will challenge the medical and personal judgments of other white colleagues, even when it is to the detriment of a Black American person. Second, even when the staff have the power to correct blatant falsehoods that have damaged the character and reputation of another person, they will never remedy any situation for the benefit of a Black American person whom they presume deserve ill treatment. Twice I contacted BioLife Plasma Tukwila offices only to have the desk agent, who knew the sound of my voice, intercept the phone to prevent me from speaking directly to the specific nurse. I contacted them one last time but my call rolled over to voicemail and no one returned my calls. However, BioLife Plasma Tukwila projected their negative customer service onto me by claiming that they had attempted to call me and that my number was no longer taking their calls. No need to waste time sorting out issues with people who clearly have no respect for me and don't want to make amends. BioLife Plasma staff intentionally blacklisted me because their employees abused their power and felt threatened by a Black American who knew her rights. Someone needs to review the behavior of the nurses at BioLife Plasma.