Good Hookah Bar. Location is good for downtown royal oak…read more They have a large variety of flavors Service is good, they change the coal every so often themselves and the hookah's are also great quality! Comfortable seating with separate tables and a TV for each table.

This was our first time here tonight 6/18/23. It was a slow night around 11:30pm. The Staff wasn't…read morefriendly or accommodating to our needs. Music volume was low. Overpriced hookah. I asked for the music to be turned up. I asked for a cold hose. I felt ignored & unappreciated.

Best hookah shop in Detroit always professional got all different flavors in all different…read morevarieties of hookah cups

From the owner: Best hookah in town !! read more

My cousins and I visited Burn tonight and had a pretty good time. We paid $25 for one hookah and 3…read moreus of blew from it. We had are coals changed twice and when we needed adjustments the staff was helpful. The music selection was a nice balance between hip hop and rap, the cashier was nice, and the ambiance was chilled. Overall, pretty good experience but nothing to rave about.

Shitty customer service. Everything is overpriced including the beverages. The receptionist are…read morerude, with attitudes and don't speak when they're spoken too. They kept turning the music all the way down when they had customers trying to vibe and enjoy hookah and music. It's only lit when there's a bunch of people and it basically turns into a trap party. Besides that I wouldn't recommend this place at all. Don't waste your money.

Terrible customer service. Before this incident I was a regular customer most Friday's. I bought a…read moreglass piece on a Friday for a gift for a friend. When I got home, and was cleaning the smudged up piece they display on their shelves. I noticed a small crack in the glass. The store is close to work but far from home. So I waited until Tuesday to resolve the issue. Rather than take the product back and report damaged merchandise to their supplier. They blow smoke up you a$$ and tell you all sales are final. Their supplier won't return it or believe it was damaged on arrival. Blah blah blah. Offered me a discount on more of the cheap glass they sell. I declined and took the broken piece with me. The way I look at it. It only cost me a cheap $30 piece, that they pay $10 for. To realize what bad business is done here. I've spent hundreds of dollars in here since I worked in the area. From now on I'll take my business down the road to wild bills or the hazel park BDT. Better quality, because they have better buyers who know a thing or two about the products.

I dropped in out of curiosity because I wanted to start vaping. I got expert, friendly and patient…read moreadvice for a starter kit and what nicotine level would suit me. I'll definitely be a regular customer, and highly recommend them.

The only reason I'm giving 2 stars is bc I used to enjoy coming here.. before it closed the only…read moreperson who would work the bar was a rude, older lady who would basically ignore anyone who wasn't an everyday regular especially if they're a woman (smh) I used to smoke hookah almost everyday & would get 1-2 heads from here at least a couple times a week but that lady & the lack of employees is the reason I stopped going up until they closed which really sucked bc it's the closet hookah place to me... Anyways, I just called up there to ask if they had reopened to maybe give them another chance but a lady answered "no" & coldly hung up on me without even giving me a chance to ask anything else. Super rude & unnecessary... As a previous & returning customer, it made me feel really disrespected. Y'all ought as well not answer calls if the business isn't open, & if the number that's posted here on Yelp is a personal # then that is no way to properly conduct a business which should have a separate number. I pray they'll get their professionalism together soon bc this place was such a nice concept in the neighborhood before it went downhill...

I'm glad to have this cigar lounge in the heart of our city. The atmosphere and management are…read moregreat, also has a gaming lounge attached for those that like video games, board games and a nice DJ...

Overpriced drinks horrible customer service and just honestly a place I never wish to return .read more

We called and asked what time they closed. We were told 12:00 a.m and arrived at 11:20pm. We were…read moremet aggressively at the door by a man with a horrible attitude looking at his watch saying he was closing it down in 10 minutes so it was no need to come in. We said had we known that, we wouldn'tve come, but was told you closed at midnight. He barked at us saying that didn't have anything to do with him. We left and went to Bloom, a new restaurant and lounge and it won't be long before all the customers from Duo end up there. They were pleasant from the security to the waitress to the owner. The had great service and even took pics of us to remember the night. Great thing you refused to serve us at 11:20 we would never gone there.