I got a call from the head management guy. I believe Trevor and I brought to his attention about…read morethe oxygen sensor being unhooked. Of course he blamed it on previous shop. his mechanics nothing wrong. They do a complete diagnostic check on everything. Just being a Shea tree mechanic I noticed more than their mechanics did with the computer and they're supposed diagnostic checks. I wouldn't use them again. Do not trust them at all.

Called to ask questions and the person on the line hung up. Definitely will not be a future…read morecustomer.

I've bought two cars from this dealership. I am focusing on service in this review. Their rates…read moreare comparable to other dealerships. All are expensive but it's better to maintain the vehicle because who can afford a new car? I needed new tires. When I bought my car I was given the "free tires for life" program provided my maintenance was done by them. I did all maintenance with berterra and when it was time for tires, I was only given a $600 discount not free tires for life. So that was misleading. I got the new tires and alignment and new sensors, $$$$. Car runs well now. Hope to have the car for another 100,000 miles.

Horrible Dealership- Avoid at all cost…read more I purchased my Subaru from Bertera and have had the vast majority of service performed there over the years. Unfortunately, when a serious issue arose, the dealership completely failed to stand behind the customer relationship. My Subaru's STARLINK radio unit failed, a well-documented issue that was the subject of a class action lawsuit and warranty extension. The radio had already been replaced once under warranty with the same unit. When it failed again, Bertera quoted $2,200 to replace it with the exact same component again. During the process I was told Subaru of America had never been involved with my vehicle, which turned out to be incorrect. Subaru's own records later showed three goodwill repairs totaling $1,752.73 connected to my vehicle. Instead of addressing the misinformation or helping resolve the situation, the dealership simply passed responsibility elsewhere and ultimately refused any assistance. I ended up repairing the radio myself through an independent electronics specialist for about one-third of the price. After years of loyalty as a customer, the takeaway was clear: once a problem falls outside their narrow policies, Bertera Subaru has no interest in helping. Very disappointing experience.

Had a great experience with the service center getting my oil changed utilizing a online special…read morefor first responders and front line workers. They honored the online deal and I had my oil change for around $35 with my synthetic oil. Chloe was very helpful utilizing a different system via chat was helpful as I cannot reply often to a phone call during my work day. We were able to communicate freely in scheduling a pick up time for my Uber driver to pick me up and drop me off as they are not currently using their shuttle service. The service was pretty easy as I worked thru the day. Had the oil changed completed and was picked up from my place of work and driven back. Both drivers were friendly and professional. Chloe was prepared at the check out counter with my keys and paperwork and I had followed up with a request regarding my key remote. She took care of it quickly and easily that I'll be back to ask for Chloe and the service at Liberty Honda.

Really good service department. Very easy to make and modify appointments. They did an inspection…read moreand provided a video detailing what recommendations they had so it made the process feel significantly more transparent which I liked. Comfortable waiting room. Very polite staff! HUGE shout out to Nelly who took really good care of me!

Just leased my 4th BMW X7 from Seth at New Country BMW. He is honest, straight forward and…read morereliable. Thanks to Marco for making the paperwork process simple and quick. Also, Gunnar thanks for taking the time to walk me through the new features and some old ones I was not aware of. A big shout out to the service department to getting BMW to take care of the just out of warranty issue on my trade in. Great overall experience. Best Dealership I have worked with over the years.

On 2/13/2026 I happily purchased a used 2019 BMW X7 i40 from New Country BMW, Hartford,…read moreConnecticut. + Drove it for the first eight days without issues. - 1st issue starts, 2/21/2026, (Emergency Call System Malfunctioning) & water roof leak at the area of the GPS Antenna. - Called the dealership service department within a minute of the 1st issue happening from the break down lane off the highway. I received the earliest appointment the service department could provide which was two days later. Had to drive the vehicle with non-stop chimes and calls from the BMW Emergency Response center. GPS and music functions did not work for the two days. I was given a loaner SUV for five days from 2/23/2026 to 2/27/2026. + Received my vehicle again after being told the issues were fully fixed, on 2/28/2026. - 2nd issue starts (three days later), 3/3/2026, (Emergency Call System Malfunctioning) & water roof leak at the area of the GPS Antenna. I was given another loaner SUV for five days from 3/3/2026 to 3/9/2026. + Received my vehicle again after being told the issues were fully fixed, on 3/9/2026. + Drove the 2019 BMW X7 i40 to another dealership and sold it, 3/9/2026. The purchasing experience from the sales and finance department was a 5 out of 5, great service! The service department member (Kurt) gave me 5 out of 5, great service! This overall experience was a 2.5 out of 5. The main reasons were the time and wasted effort in the whole ordeal. I had to use three days vacation from my job due to the inconveniences of this whole experience. I earn 2.5 hours per month. I work eight hours a day. Therefore, I had to waste over nine and a half months of earned vacation time. Mr. Kelly Decorated War Vet. US Marine Former Law Enforcement 2010 Hometown Hero

i went there on Saturday March 28th 2026. I Was treated rudely and felt discriminated againt . the…read moresalesperson did everything she could to get me to leave. She stated she had been there for 20 plus years and only "deals" with repeat customers . Definitely not the experience that you'd expect from a dealership that is supposed to be known for their customer service. It was Just a disappointing, disrespectful experience that should be addressed if the company has any interest in expanding their customer base and growing their business.

First class service across the buying spectrum. If you want to buy a Land Rover, this is the only…read moreplace to go. Marin, in particular, was an amazing help. They know their vehicles and make the buying experience simple yet fulfilling.

Shameful that you'd pay thousands for a simple car repair and have them attempt to sneak on a…read morecharge for $10/GALLON for loaner car gas. For reference, the car was in my possession for less than a day and driven about 30 miles.

DO NOT get your car repaired here. I made the mistake of getting them to look my thermostat…read moreoverheating when the dealer I purchase the car from wouldn't be able to take my car for another week. I absolutely regret it. Not only was their customer service horrible, but they over charge for repairs and make false promises. Before I had it towed there, I checked in with service and told me they'd be able to schedule me for the next day at noon. I also told them I needed a loaner vehicle, which the woman said all I had to do was talk to my service advisor about it...both were LIES. They didn't even unlock my car until late the day after that and then called me 15 mins later telling me they weren't sure but it may be the thermostat and gaskets, and then 5 mins after that added the water pump which doubled the repair cost (over $3,500) They charge a whopping $315 an hour!!!! And a $400 diagnostic charge!!! I said I'm not paying this unless they're absolutely sure it's what's wrong with my car. I ended up speaking to another service person who said they were gonna take another look at it Monday. Meanwhile no loaner so I ended up renting a car. After several conversations back and forth, and one with the actual Service Manager who basically started the conversation with saying "Not to be combative, but..." I ended up being so disgusted and dissatisfied with the service I called my dealer again (Mercedes Benz of North Haven) and they said they'd take a look at it and their repair hourly rate and diagnostic is significantly less. They're also taking a video of the diagnostic and sending the invoice right away. Already leaps better! Never again.

Usually responsive and respectful. They're doing this new AI answering machine to book services, it…read morestill has some technical difficulties to work through. Space is pretty clean and a decent amount of seating options. WiFi is spotty (password: Sellusyourcar) I think you can get coffee pods or water as well. There's also a vending machine for additional drinks/snacks towards the back where the bathrooms are.

When I bought my 2014 Camry I paid an extra $1,065 for a lifetime coverage for any repairs as long…read moreas I brought the car back to Hartford Toyota. In 2026 I finally got an engine check light. It took me less than a minute to read the error code with my OBD II tester and determine that I needed a new O2 sensor. I brought my car in and gave the advisor the error code and told him that the O2 sensor needed replacing. About two hours later he told me that the problem was diagnosed and the charge was $228. If I wanted it fixed it would be another another charge. The advisor said that I didn't have service coverage since I bought the car at Lynch Motors, which was not true. (I had recently taken my car to Lynch to have my transmission fluid changed and they placed a license plate holder with their name on it that I didn't notice.) The service manager said that my warranty had expired because it was only good for five years or 75,000 miles which is not was what was told to me when I bought the car. Being charged $228 to "diagnose" a problem that I told them was the problem and took only a minute to diagnose is a HUGE ripoff. Including the cost of supposed service contract, I figure that I've ben ripped off for $1,293. By the way, I had absolutely no problem with Lunch Motors. They were great.

Harte Infiniti charge me 1200 hundred dollars to replace a rear wheel sensor…read moreA abs sensor for a 2014 Q50 Infiniti is less than 20 dollars. I will never purchase are ever bring my car to this dealer.

So couple weeks ago my wife and I went to heart infinity to look at two QX50. A blue autograph, and…read morea black essential the salesman that we got was Ron. He took the time to explain the difference between both cars and we test drove both cars. The deal was pretty easy and we bought a black essential. The reason I didn't give it five stars is the business manager. It bothers me when they give you a price and when you say no all suddenly take $1000 off. just give me your best price first.

Had a Subaru Legacy that had been sitting around for a few years that needed the head rebuilt…read more Found an ad for these guys on Craigslist and decided to give them a call, very glad I did. Spoke with Ryan and had the car towed up to him. Really knowledgable and friendly guy. He did a full inspection of the car and had it back up in running within a few days. Ended up replacing one of the heads, doing the gaskets, timing belt, and sorted sorted out a fuel leak and electrical issue I had for an incredibly reasonable price. Car runs great now. The shop is almost an hour from my house but it will be my go to shop from now on. Great people, great work, great price. Would give more stars if I could.

From the owner: we are a newly used car dealership , also we specialize in import, domestics.read more