TLDR: This practice left my son in pain, refusing to finish treatment after already numbing him…read more The dentist blamed me, not accepting any responsibility for her uninformed/ableist patient management techniques, hurting/restraining my child, or refusing to accept any info I desperately tried to give her. To summarize, I was stuck between complying with this practice's strict child isolation policies, or making my son wait for over a month with a toothache to be seen elsewhere. Before the appointment, the doctor refused to speak to me about my 7 year-old son's ASD and dental anxiety. At the appointment, I insisted that I at least be allowed in the lobby, and was told again that it was their way or the highway. I begged again to speak to the dentist. The receptionist said "She said this isn't a negotiation and you trying to make it one will only make it worse for your son." They escorted him into the building and locked the door behind them. I sat on the floor in the breezeway to wait. After a short time, my son began screaming loud enough for me to hear him clearly and continued for several seconds, including, "OW" and "THAT HURTS." So I banged on the door loudly since no one was in the front, wanting to know what was going on. The receptionist came into view, but would not approach the door or show me recognition, just got on the phone. So I knocked again. They apparently tried to call me, but had called my husband who couldn't answer. At this point, the dentist brought my son out, declaring "I'm not doing this with you banging on the door. He's numb, but I'm not going to do any more work on him." My son was upset, trying to spit out the numbing gel. He had a small round smudge of blood on his jaw near his ear. We had a terse exchange, in which Dr. Ahmed said parents being allowed in the exam room is "FOR CASES OF MENTAL RETARDATION! YOUR SON ISN'T MENTALLY RETARDED!" The dentist was dismissive of son's diagnosis, stating "He's fine. He can handle it," after not letting me share his past experiences or discuss any management methods. I could not keep up with everything she said because she was talking over me so quickly. The next day when my son was calm, I asked him in a neutral way to tell me what he remembered. I've summarized what he told me below. He asked what they were going to do, they told him he's too young for them to tell him. They ignored further q's from him. He said he wasn't ready, they started anyway. They held his hands down too hard, forced the numbing gel into his mouth on the wrong side, ignored his words of pain, physically kept him from getting up, and restrained his head to inject lidocaine. While I know a 7 year-old's recollection is to be taken with a grain of salt, I have to believe him because I wasn't allowed in to see what happened. Dr. Ahmed showed an appalling ignorance about ASD, namely that because my son is verbal and intelligent that he doesn't need accommodations. ASD is unique to each child, and if the dentist had taken the time to listen, she would learn that my son has an extreme fear of needles, that being restrained by a stranger is a HUGE trigger in his anxiety and his behavior, and that I have worked WITH dentists in the past to help complete treatments in the least traumatic way possible. She also does not use the Tell/Show/Do method widely accepted as best practice. I was told by the receptionist to describe the procedure in infantile language, like "sleepy juice" instead of injection, and "shine the teeth" instead of drill. And according to my son, they wouldn't even answer his questions. Anyone who knows about ASD will tell you these kids need to know what to expect and don't handle the unexpected well. Everything we experienced at West County Pediatric Dentistry was in stark contrast to what is on their site. None of the promises of respect, care, time and communication were upheld to us. I hope my account helps other parents make informed decisions about their children's care.

We love the entire staff at West County Pediatric Dentist. They are warm and friendly…read more We have been clients for 4 years. It's very kid friendly, games, books, videos and gifts after your child has had their teeth cleaned or worked on. Thanks for taking care of our kiddos teeth

Thrilled to have found Dr. Sedighi's office. Friendly staff, easy to book appointments, and…read moregenuinely concerned about dental health for children. Dr. Sedighi is so kind and calm with young kids, my toddler was a bit fussy, he was able to examine her teeth easily.

10000% recommend! My son has a really hard time sitting still and usually gets terrible xrays. He…read morehas a hard time with the waiting involved in Dr. Offices, this office is so incredible and has tons to look at and entertain the kids. Dr. Sedighi was so kind and patient to him and explained everything to me in an easy to understand way. He explained what his plan was and why and as a medical professional, but with NO skills in dental his time and patience was valued and appreciated. Such a kind office all around. From the front desk to the Dentist himself - everyone was incredible!

I really appreciate a dentist willing to get my child worked into her schedule in a hurry even…read morethough she wasn't an existing patient. We needed three baby teeth pulled and we were on a time crunch (long, boring story). Dr. Wolf's office was efficient and friendly from the first phone call. The receptionist, Rita, explained that I would need to get X-rays of the teeth either from them or from our orthodontist and she explained why. Then she gave me the email to have them sent and she called to confirm when she got them and to schedule the consultation with Dr. Giles who does the extractions. Imagine that? I didn't have to do the follow-up myself. Here are a few other things I liked: We don't have dental insurance and when I inquired about the cost of the procedures and the nitrous, I was given the information I needed. Again - a refreshing change. Our appointment time was 1 p.m. We were seen at 1 p.m. I was able to fill out the new patient forms online. Dr. Giles met with my daughter for the first time at a desk versus in the examination chair - much less intimidating. Dr. Giles herself. She's delightful. If you don't have a pediatric dentist - go there. If you don't have one you like, switch to this one.

Dr. Wolff and her staff are amazing. When I was her patient, it was always a good experience. The…read morewaiting room had toys and there were books to read in the chair if you had some time to kill. And you always got a toy when you were finished. The work they did was always good. Even getting numbing shots was pretty easy, they are good at distracting the kid's attention. Everyone working there was positive and nice. It was a sad day when I outgrew her office

always an amazing time! the hygienists are always super pleasant and nice. both copelands are…read morealways a pleasure to talk to and catch up with. i've had my fair share of dentists, but these ones are gentle and consistently make me look forward to my next visit.

Great, caring dentist who knows his stuff! Kind and patient with my major fear of having dental…read morework done due to past issues. First dentist to be able to fully get me numb before major dental work due to having a rare, extra nerve that needed to be addressed.

Attended George for years and moved away. we just moved back and I am so dissapointed to hear he…read moreretired, but understand the well-deserved move. I called in need of some urgent care and the staff seemed very nice and polite. Unfortunate to learn that the same practice that George employed, and more importantly patient care process, has changed. Not saying that you shouldn't give them a try - just don't base your dental decision off the previous reviews. It's not the same place. In the past emergent patient needs would at least get you on a list to come in if there are any cancellations. Not offered on either of the two calls to the office e. Instead, an explanation that you have to come in for cleaning before the Dr will see you. When they reviewed my situation, the recommendation was to go visit a dentist that would service the need right away, and come back when you can have it addressed within their "cleaning first" process. Again, the staff was very polite. It's just apparent that the new ownership is prioritizing the fee capture from cleanings using techs and keeping the Dr reserved for captive patient scheduling. Unfortunate as this used to be a gem in a difficult space. Best of luck to the new ownership. Posting this as an advisement to all those looking for the perfect 5 star service that used to exist out of this office. Gave three stars since this is par for the course with any run of the mill dental practice.

I've gone to Dr. Ellis for over 20 years! I was so sad to learn during my recent visit that he…read morewill be retiring in December 2024. Of course I wish him all the best! He certainly deserves this!

I had an extremely disappointing and frustrating experience with Ellisville Dental. The only issue…read morewith my teeth was a small gap between my front teeth. Treatment began at the beginning of 2023, and I was charged $4,800 upfront. I paid 50% out of pocket, and the rest was billed to my medical insurance. They set up an auto-pay plan that was supposed to last 12 months at $200 per month. However, they continued charging me for more than 14 months without clear explanation. I requested a full payment and charge breakdown more than 20 times, and they repeatedly refused to provide it. Over the course of nearly 3 years, I was required to attend more than 30 appointments and wear over 50 invisible trays. During this time, I was charged additional fees multiple times for "extra trays" and "lab fees." In total, I ended up spending over $6,000. Despite all of this time, money, and effort, my teeth look essentially the same as they did before treatment. The gap was never fixed, and instead of taking responsibility, they told me I would need to wear a retainer for life. To make matters worse, when I requested a replacement retainer at the end of treatment, they asked me $360. I later confirmed directly with the lab that the actual cost of the retainer is about $10. Ellisville Dental takes no responsibility for failed treatment outcomes and refuses to provide transparency regarding billing or payments. I endured 3 years of discomfort, over 30 appointments, and even a minor surgical procedure, only to end up with no improvement. I have gathered all documentation, including before-and-after photos and payment records, and I am preparing to file a lawsuit. I would strongly caution others to think twice before choosing Ellisville Dental.

Due to repeated service issues and the clinic's failure to respond to multiple attempts at…read moreresolution, I have been compelled to initiate legal action. This dental clinic demonstrated a lack of professionalism and disregard for patient concerns. Further documentation and reviews will be provided to accurately reflect my experience.