all was good until my pcp went to another location. trying to get a refill on a prescription was…read moreridiculous. there was no assistance from the office dropping me like a hot potato and my appointment at my new pcp. i get that they had been short staffed hence i emailed the office 10 days prior to needing a refill and it wasn't until i called (after numerous emails and phone calls) i was told...your medication isn't essential and you can wait the 2 months to your new patient appointment.....wow. this couldn't have been told with the 1st email??????????????????????????????????????????????????????????????????????????????????????????????????????? super disappointed.

I recently had my first visit with this medical center and it was a delight. they immediately made…read moreme feel very comfortable and it felt as if they had been my doctor for years. I am very happy to have found an internist that I feel I can trust and connect with.

I found everyone from the front staff to my p.a to be very friendly and helpful. Starting to feel…read morelike family

Dr French is ok if you have a cold or need an annual physical or something routine. But anything…read moreelse and he'll tell you, and I quote "I'm just a family doctor, I don't know how to help you". I heard this twice from him when I was begging him, desperate for help (referrals? Another different test to do? Disability paperwork filled out) This man made everything so difficult for me that I would have panic attacks and not be able to open his secure message responses to questions I asked for days. Because the answer was always "no" or him doubting me or making this process of trying to get something complicated diagnosed even harder by making me argue for every single thing. Like filling out short term disability paperwork when I was going on FMLA leave. Everything was already hard and he made it harder. The most recent time, when I called to ask their office manager what to do when the doctor can't help, I got a certified letter from Dr French firing me. Dr French wants to do the basic work and then go home and not think about his job or his patients. I kind of think he wants to not think about his patients when they're in the room too. He can play like he listens and play a good doctor, but when it really matters, he'll let you down every single time.

The first good sign was that when I called they actually answered the phone, and they are open…read moreduring the day, not just after 4:00pm like some urgent cares, They suggested I schedule an appt online and do all the paperwork in advance which I did. I showed up half an hour early checked in and walked across to Chick-fil-A for lunch. They got me in about 15 minutes after my scheduled time and I was out of there in about 45 minutes. The doctor was knowledgeable and they were able to do the basic testing I needed on site. They called the prescription in across the street at Walmart and I was able to pick that up quickly and head home. Overall everyone was pleasant, it was well organized and I got the care I needed so I could get back to work.

I have been going to this clinic in Alcoa Tennessee for years and had no problems however today I…read morego in for an appointment sit there 45 minutes after my appointment time. When I asked about it I was informed that even though I had an appointment it really didn't matter and there were 2 people that had only been there for 10 to 15 minutes that was ahead of me. So my question is why make an appointment if it didn't matter. That is probably the last time I will go to this clinic.

This practice has gone downhill ever since new ownership took over a couple years ago. Expect to…read morewait forever even when you're seemingly the only patient there. This used to be the only consistently good urgent care in the area but now I can't really recommend anywhere in particular.

This is an amazing practice. The staff and Dr's are so kind and listen to you. I highly recommend…read morethis practice.

Dr. Cooper is a very reliable, compassionate understanding doctor. I would recommend him to anyone.read more