I'm completely satisfied with the docs and my advanced practice nurse. My only complaint has been…read morecalling the office and the phone ringing for a long time before anyone answers. Twice I've called in the past 4 years, been put on hold and left on hold because apparently the office closed for the day. There's also a small privacy issue with the sign-in form where you must write your birth date. Often the next few patients who sign in can view this private information. Why not just the last 4 digits of your phone number along with your name, arrival time, doctor name and the general reason for your visit?

Went there for a pre-employment drug screening today, not only was the women entirely rude. She…read morealso expected me to piss in a cup while she watched!! Im 42...I've done over 20 drug tests in my life for new jobs.. and NEVER was someone in the bathroom with me..this is NOT a probation piss test,..it was incredibly intrusive and unprofessional. if i was female and this was a male staff expecting to watch, there would be a lawsuit.

Excellent staff, always so friendly. Nurses are friendly and my doctor (Dr. Crouch) seems to…read moregenuinely care about his patients. Great family doctor.

A very pleasant doctor who listens and asks many questions. On our first visit he took extra time…read moreso that he would have a good overview of my husband's health history. The only reason I am not giving his office a 5 star rating is that before you can make an initial appointment, the office/doctor needs to review your health files to determine whether they "accept" you as a patient or not. Obviously we were accepted and I was able to take my husband in, and we were both very pleased both with the office staff and with Dr. Collins, but were off-put by the acceptance requirement.

Amazing follow up! I was in extreme pain and upset because of having to leave a message and never…read moreable to get in touch with anyone, Nurse Leah followed up with me, set me straight and explained they do care, however they are helping other patients, and basically the world does not revolve around me. Honestly, I needed that. I was in pain, and wasn't thinking like a civilized human being. Thank you Leah for still being sweet while squaring me away and telling me to calm my sh!t.

Excellent care and took all the time I needed to evaluate my illness. Front staff very friendly…read moreand efficent. I don't see why others judge them so harshly.

Terrible follow up. I was very sick, it took 4 days to call me back and by then I was in the…read morehospital. Takes 6-8 weeks to get an appointment with a provider. Yesterday a manager returned my call and she was extremely rude and wouldn't even let me finish a sentence. Do better!!!

Pay attention to the multiple 1 star reviews. They are there for a reason!…read more I saw Dr. Bhandari on a Friday morning for a complete physical, (blood work, urinalysis, etc) The FOLLOWING Monday morning, I called the office to inquire about having a cardiac calcium score test done, and to ask if I would I need a referral? The nurse said she would "message" the Dr. with my request and get back with me. I waited several days with no return call. I called back, and spoke to the nurse again. She said that she had told Dr. Bhadari about my request for an additional test/ referral and Dr. Bhadari said I would need to come back to be "evaluated". Wait, what?!? I reminded her nurse that I had JUST been there and had a complete physical. I asked "what else did Dr. Bhadari need to "evaluate"? The nurse said she didn't know, and would "message" the Dr. and get back with me. After a week with no response back, I called again still wanting to know what needed to be evaluated. (Just to be clear, I wasn't questioning the NEED for an evaluation, I just wanted to know WHAT specifically was going to be evaluated). The nurse informed me that Dr. Bhadari refused to answer my question, and told the nurse to "stop messaging her about it, and the only way my question would ever get answered was to set up an appointment and come in to see her." I don't know about you, but taking time off from work is not something I can do willy nilly. It seems to me Dr. Bhadari is more concerned with drumming up charges, than patient relationship. I have but 2 regrets: The first was going to Dr. Bhadari. The 2nd is taking so long to post my review.

From the owner: Board Certified In Internal Medicine: Punam Bhadari, MD; Jimmy L. Hawkins, MD; Catherine L. Mathes,…read moreMD; Michael E. Mitchell, MD; Antonio L. Ramos, MD;Punam Bhandari, M.D.

Dr. Smith used to be my Rheumatologist a few yrs ago. When he left Blount I was devastated. When I…read morewas able to seem at TN Direct Rheumatology I was so happy! He is very caring and takes all the time to listen and get to know you and your family! I can not recommend him enough!

Dr. Brett Smith is unlike most of the other doctors I have worked with. He truly cares about me and…read morecontinuously works to help me. As my rheumatologist, he takes the time to listen and help me with any and all health issues I am having. He even picks up on things that my primary care physician does not. I am pleased that I can now utilize him as my primary care physician. I trust that Dr. Smith has my best interests at heart.

Dr. Sevilla is intelligent, direct, honest, and truly cares about her patients. Dr. Sevilla was a…read morepracticing internal medicine doctor when I started seeing her in 1993. I had grand mal seizures during the last trimester of both pregnancies. I was not in Knoxville at the time. The first time I met her she recommended that I change seizure medications and I regret not making the change until 14 years later. She is very thorough. Dr. Sevilla is the opposite of many doctors. Several other doctors are looks like a horse, sounds like a horse, must be a horse. Dr. Sevilla will test to make sure it is not a zebra. She is very data driven and has never been wrong. I have been seizure free since 1991 with her care and guidance. If you need warm and fuzzy, she is not the doctor for you. I have been her patient for over 30 years and wouldn't have any other doctor. I am so blessed that she kept me as her last internal medicine patient after moving to primarily headache medicine.

I have never left a physician review, but I feel obligated to warn others to avoid this practice…read more Upon entering the waiting room with my mother for her first visit with Dr. Sevilla, the receptionist greeted us with "she won't be able to go back with you. Dr. Sevilla will speak with your daughter once she has determined her care plan." We kindly explained that my mother (age 67) has a complicated history and my mom indicated she didn't feel comfortable without me with her. The receptionist disappeared and within minutes the doctor literally burst into the waiting room, didn't greet us or introduce herself, but started shouting about her credentials and that this is how she runs her practice. We were dumbfounded but humbly agreed to her demands. Then we asked the receptionst to clarify an unusual form that we were asked to sign and again she got the doctor, who this time burst in with "obviously you've never seen a real doctor" and then asked us to leave if we wouldn't sign the sketchy paperwork that we merely asked the receptionist to explain... It was very bizarre behavior--to the point that we couldn't trust her. Still in complete shock about how we were treated.