We just wanted to let you know that we had an issue last evening, with the Fire Alarm in our bedroom. It was squeaking continuously....so I panicked at the thought of going through the night with that squeak and we could not reach the alarm in the ceiling ourselves. So I reached out to Antonio, who was off duty at the time. He promptly came and fixed it. We thought we should let you know, we are so grateful for Antonio and the entire Maintenance Team as well as the Front Office Management Team. Lorrayne Pereira/Lance Martin Pereira Apt 603 - blu1 read more

I'm now a proud new resident of Blu Laguna Niguel. Mahi and Tam are fantastic. The kindest ladies, so helpful and patient with me. My move was very easy because of them. Brenda also was a pleasure as well. This is the place to move if you like friendly neighbors and staff. My apartment is lovely with great views. Check this place out. You won't regret it. Remember, ask for Mahi. Tam is fantastic too. Merry Christmas everyone. read more

I toured a one bedroom today, and I wouldn't recommend living here to anyone. Aside from the bathrooms being inside of the bedrooms, which I don't like and the weird layout of the bedroom, my interaction with Mahi the leasing manager was very unpleasant and uncomfortable. She has an abrasive and rude demeanor. I could tell she was annoyed by some of the questions I asked during my tour and she was short with me, the entire encounter was odd. read more

Still waiting on the chargers that were promised for new building (building 2) We were told within 6 months they would be installed. We went ahead and moved in with our electric cars. I'm sure many others did they same thinking their would be plenty. I see a LOT of electric car owning residents. It's been 2 years and still no sight or reliable update on the chargers for our building. We are always scrambling to get a spot in building 1 but with so many residents it's challenging to say the least. Other than that fire alarms constantly go off for minutes at a time randomly. If you have pets or a baby or sensitive hearing be aware. Today they are "testing" the fire alarms and they have been going off for over a solid 15 minutes loud as can be. Although residents were warned it it still extremely inconvenient listening to this while they knock door to door to hear inside the units. Did not think it would go on and on like this. Also the set up for parcels is extremely difficult for delivery workers not familiar with day to day routes like ups or fed ex drivers. read more

My husband and I have been living here for 5 years. In the beginning, everything was great -- clean, professional, friendly management, and a real sense of luxury living. We truly loved it here and recommended this place to many people. But for the past year and a half, the service has been absolutely terrible. For example, in the business center, there's constantly no coffee, no milk, no water, no cups -- nothing. I work from home and can't even make myself a coffee anymore. Every time I ask, they say, "Yes, we'll fix it soon," but nothing changes for months. For almost four months, both business centers had no ink or paper in the printers. Every week I was told, "It will be fixed next Friday," but it never was. I had to buy my own cartridge and carry it around with me -- in a place that calls itself luxury! The parking situation is another nightmare. The garage doors either don't open at all or stay wide open all the time. From the inside, they often don't work -- not on the first, second, or even third floors. It takes several tries to get out, backing up and pulling forward again and again. Other times, the gates stay open 24/7, and anyone from the street can drive in and enter the building. That's a serious safety issue -- I don't feel safe when random people can freely come in. All Tesla chargers are always taken. Why? Because the new building still doesn't have any charging stations, so everyone from there drives here. That means people who've lived here for years can't even charge their own cars. Delivery is another constant issue. Couriers can't enter because the office won't open the doors or grant access. Only a few delivery people have access codes. The rest can't deliver packages, and I end up having to drive to post offices myself to pick them up. The fitness center -- same story. Something is always broken: equipment, TVs, air conditioning. We report it, and they always say, "We know, we'll fix it," but nothing ever happens. On September 30, they even posted a sign saying "renovation coming soon." In reality, they just taped "out of order" stickers on everything and left it that way. The jacuzzi is dirty, the pool is full of bugs and leaves, and the grills are never cleaned. And yet, this place still advertises itself as "luxury." It's not luxury anymore -- it's negligence. Inside the apartment, the same problems. Kitchen cabinets constantly break -- even though I open them once a week just to grab paper towels. This has been going on for over two and a half years. Recently, Blue Apartments sent us a notice about a rent increase. If I want to keep the same price, I have to sign a 17-month lease. But why should we commit for another 17 months if the service keeps getting worse every single month? I wrote three emails to management, suggesting simple things: replacing the carpet (it's been 5 years), properly fixing the kitchen cabinets, and improving maintenance. No response at all. But when it comes to raising rent -- they reply immediately. And one more thing: strangers constantly come here. People who don't even live in this community use the gym and spa and park their cars here. Nobody monitors it. That's not just unprofessional -- it's unsafe. My husband and I are bloggers with a large following, and over the years many people moved here because of our recommendation. We used to proudly share our experience, show this place on camera, and invite people to move here. Now we honestly feel embarrassed that we ever did. Blue Apartments used to be a great example of comfort and quality living. Today it's a place with no control, no accountability, and no respect for residents. If management doesn't take real action soon, reviews like this one will only multiply -- because people are tired of paying "luxury" prices for declining service and empty promises. read more

I was one the first people to move into Blu and lived there 3 years. It was awesome at first. It was clean, safe and lived up the high price tag for the lease. After the first group of people working at the office left it went way down hill. There is a constant revolving of staff who cannot assist with really anything... ever I called multiple times about the tenant below smoking weed and the smoke coming into our apartment.- it continued- no follow up from management. The garage doors were broken more than they worked leaving vehicles out in the open for fair game for thieves. When I called about it I was told " sorry it will be fixed next week" it was months The mail room was broken into and over a hundred packages were stolen right before the holidays. There are no cameras in the garage so if your car is broken into or stolen... good luck. Constant presence of police for car thefts and damages. The building smoke alarm goes off multiple times a month at all hours of the day and night. It got to a point where we wouldn't leave the apartment if it went off and I would just sleep with ear plugs so as to not be violently woken up. My wife works from home and constantly had to cancel meetings because the alarm goes off. Most of the grills are broken and cant be turned on. Elevators are constantly broken, trashed and filled with animal feces. Around the elevators it's filled with trash and animal feces. The water is also pretty terrible and hard. The Ice is disgusting from the fridge and sink. My shower head would gunk up after a few weeks and become white and pinkish. I dont have that issue at my new place. When I moved out I was hit with a cleaning fee after spending days cleaning. I lived there for 3 years. There's going to be some wear on things. They billed me $240 for cleaning the oven, stove top and AC vent. Attempt to Charge $415 for a full repaint although I never painted any wall and patched any small holes I made from hanging items but was outside the California terms. They will not budge or reason with when asked. At this point I have made multiple requests for a phone call and no one has returned my call. I went in person and was told no one could help me and I have to email them. The staff at the office only seems to be able sign up new leases and not assist current tenants. I paid my rent early every month and couldn't even be given the courtesy of a phone call when requested.... read more

Love the staff! They have been so much help when we had questions. Will and Andrea are great! I definitely would recommend Blu to anyone looking for a luxury apartment! read more

Just moved in two days ago but my experience with Will has been exceptional - thank you for going above and beyond to make me feel at home! My apartment is beautiful, quiet, clean, and the small maintenance issues the team at Blu was super prompt and friendly with. Super excited to live here! read more

Lived at Blu for 2 years. It was the worst leasing apartment we ever experienced! This is no luxury apartment! It is a money grab company. The staff are friendly and nice but they are not really in charge. The top mangers at the time of our stay, Alex Mann and Andrea Honea, were terrible to deal with! So glad to be out of there!! read more

Blu apartment was one of the worst living experiences I've had. Management did not care about tenants' concerns, maintenance problems were constant , and basic issues were ignored. The apartment was poorly maintained, and promises made during move-in were not kept, I'm relieved I no longer live there. save yourself the stress and look elsewhere! read more

Comical. Is home where you have vehicular exhausts in your unit at $4200 a month and management offers to put fans on your balcony. Haha. Terrible. read more

I really don't know where to start. I've lived here for 2 1/2 years and it's just gotten progressively worse. There's always been construction noise from the neighboring complex that is being built. I hear my upstairs neighbor's every footstep and their dog's every bark. There are security issues, cars have been broken into multiple times, people have been assaulted. The mail room was broken in at Christmas time and many packages and gifts were stolen. Artwork has been stolen from the common area hallways, and they never replaced it. Management is unresponsive to inquiries, specifically relating to maintenance. I'm commonly told somebody will follow up with me with regard to my inquiries and then I never hear from anyone. Tenants pay for amenities to live here, but many of them are not working, or unmaintained. For example, the fire pit feature does not work, there's no fire. The Jacuzzi is not maintained well, mold grows on the perimeter and in the filter compartments. Nobody ever goes in the pool, because it is too cold, presumably because they are too cheap to heat it. Many of the common area tv's don't work. None of the grills function properly. It is very common to find pet feces and urine in all of the elevators as well as the parking structures. There's a pet waste problem in the community. I drove over dog feces one evening, after a long days work, and when I got out of the car dog feces was all over my tire and parking spot. I had inquired about a second parking space and let the leasing rep know I was considering getting a second car. The leasing rep said "no problem, once you get the car, just bring the information in and we'll get it registered." I bought a car and went in to give them the info and they said "we don't have any spaces available for one bedroom tenants, but I can put you on a waiting list." I asked to speak to a manager and the leasing rep said she would email the manager and have her contact me next week. It has been two weeks and I haven't heard from anybody. I lived here for over two years and paid my rent on time every month. I have an 800 credit score. One month I simply forgot to pay (I pay manually instead of auto pay because they charge additional monies for the auto pay) and on day five they sent legal evictions notices to my mailbox and on my front door. Not so much as a friendly phone call. I have residential tenants and I would never treat them this way. I want to move, and probably will soon, but it is such a hassle to move and spendy too. So, if you're deciding where to live, choose carefully! read more

Blu Apartments - Apartments Near Me - Laguna Niguel, California

I have lived at Blu Laguna Niguel for almost 2 years now and have enjoyed every second of this community. The property feels very safe, inclusive, and is located in a wonderful area close to shops and different restaurants. Alix and Andrea in the leasing office have been great to work with if I've ever needed anything and have truly made this property feel like home. I highly recommended Blu Laguna Niguel to my friends, family, and community! read more

Blu Apartment, Laguna Niguel - A Disappointing Experience I initially chose Blu Apartment in Laguna Niguel because it was marketed as a luxury complex. On the first day, everything seemed perfect--friendly staff, a spotless environment, and a brand-new apartment with top-notch appliances. The building was new and sparsely populated, giving me the impression that it was still under development. Fast forward nearly a year, and the reality has completely changed. The building is only "new" in name. It feels old, with outdated and filthy exterior amenities. The parking garage is the worst part--completely neglected, dirty, filled with trash and dog waste, with blackened walls and concrete. It's an eyesore and gives off a dismal vibe. The only clean and well-maintained area is the leasing office's parking, which is laughable considering how poorly they manage the rest of the property. Under the new management, even the leasing office itself has lost its previous cleanliness and professionalism. The staff lacks customer service skills, and the manager is disorganized, unhelpful, and only seems to know how to avoid issues and hang up on tenants. The office is now dirty, and the new staff is rude, unresponsive, and doesn't do their jobs--they only waste your time. The pool is filthy, and they don't even have the proper equipment or facilities to clean it. There is absolutely no control over the amenities. People bring their dogs near the pool, and some even take their babies into the water with diapers on! Equipment gets damaged, and management has no rules or enforcement to prevent or address these issues. It's a free-for-all where people do whatever they please. The carpets throughout the building are filthy, covered in dust and grime. The "freshness" is only reserved for the leasing office, as if the rest of us don't matter. The workers they hire are incompetent, performing only superficial cleaning. The landscaping is dry and dirty, and the sight of dog waste in the hallways, on the carpets, and outside has become unbearable. Some apartments have dirty and unattractive mats at their doors, which only add to the filth. Insects inside the apartments are another major issue, and yet, all they do is charge us without addressing the problem. The windows are filthy, and it's impossible to clean the screens as they're caked with dirt. The balconies are uncleanable, covered in spider webs and grime. It's clear that the person who built this place only focused on construction and didn't consider that maintaining a building is even more important than building it. I can't stand living here any longer, as the dirt, the dirty walls and carpets, and especially the ugly, filthy parking garage are making me sick. I've also heard that the management has no intention of fixing or painting the parking garage. Don't even get me started on the trash room--it's disgusting. The hallways near the doors are filthy, with bare concrete, no paint, and no cameras for security. The only people who are polite and actually do their jobs are the service and maintenance staff. Everyone else, not at all. I deeply regret choosing this place in a rush. I'm truly sorry for myself. read more

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Just checking in and letting the people know how terrible blu is. I love yelp because i'm able to express my concerns and actually get helpful information out to people who are looking at moving in. Do not do it. Read some of the reviews on here. There have been attacks, management being sexual towards residents in the past, robberies, and so much more. The stuff that goes down at this place is absolutely outrageous and Blu will never do anything to fix it. It's a total cash grab for them. They can't wait to raise your rent and dismiss every concern you have. If you want your car broken into, to have an unsecured building, dirty hallways, constant fire alarms, high rent, amenities that are not well kept, and to interact with really terrible management. This is the place for you! read more

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I just moved into these apartments and Will and Anai helped me a lot and were very kind.!

DO NOT MOVE HERE!! First off I'll start off by the leasing office doesn't get to you when they say they will, this property allows fraud to occur on site and not to mention they will steal your money or over charge for petty charges! They are trying to keep $450 for hold of an apartment in which I specifically dealt with William and I told him I want my money back because I wanted to apply to a 2 bed 2 bath, not to mention the location I reserved isn't available until February 8th! So why would I hold a place when I needed to move before the first! I will continue the negative reviews until I get my money back as I followed policy and returned within 24 hours to be reimbursed. This will be escalated to corporate as well. read more

Building looks nice from the outside. Give it a few months and things will start to break down/fall apart. Fake flooring will peel, paint rubs off when you lean an item against it. Cabinets fall apart. Fast cheap build with cheap materials. Company must have a different definition of the word "Luxury". Staff are nice to your face tho, so thats a plus? read more

Blu Apartments - Paint came off after cleaning with just water and a cloth - Apartments Near Me - Laguna Niguel, California

Blu Laguna - The Picerne Group / Picerne Property Management is the perfect example of Corporate Greed. Selling a luxury rental experience only to slowly start charging or scaling down on amenities and safety/security. The police call logs are public record and numerous for this property and others under this management company. We moved in during early Covid. All of the amenities and security gates sold us as we were 20+ year homeowners and hadn't lived in a rental apartment building. Slowly the amenities were eliminated, broken or charged for. The security is the worst. Initially there was an evening security guard and a call number. Eliminated within our first year. Gates have been broken off and on since the beginning. Numerous break-ins or theft of cars. The answer from management? Vendor issues and "we don't guarantee security." This is a problem, according to Yelp reviews, at all of the Picerne properties. The most unethical experience for the early lease holders was when, last year, no one's leases were renewed for 6+ months. Why? Picerne knew of a loophole in rent control legislation coming into effect that allowed them to raise rents more than the standard 10% for buildings under 15 years, so they kept us all on month-month with no explanation. The rents increased upwards of 15% with a months notice when we were finally offered a lease renewal. Just a short list of amenities that are less than adequately maintained: BBQ's early work TV's in common spaces Hot tub actually had mold Security parking gates. Broken for Months and months continually. Elevator broken for a month located next to handicap parking. Dog park. Early cleaned or supplied with bags. Tenants actually encouraged to take pictures of tenants who could pick up after their dog. Nice encouragement of a hostile environment. As for the on property staff. A high turnover rate. Many are very nice and try to help when they can but even the on site manager has little to zero power. The maintenance staff is stellar. read more

I lived at Blu Laguna Niguel from 2020 to 2022. This building was professionally managed by Picerne. I filed a complaint with Picerne because I caught a developer employee in my bed with a woman because he thought I was out of town. What did Picerne do? Absolutely nothing! The employee in question lived in free corporate housing on the 3rd floor for Blu Laguna Niguel. He was the assistant manager of business development for Takanatsu Construction group USA. They are the Japanese developers who owned half the apartments. I lived on the 2nd floor. Please see the screenshot where this employee texted me how he used his employee access to look up info about a fellow residents and share it with me. He also told me that he used his employee access to look up what unit I lived in. How is that appropriate for a male employee to look up female residents to hit on? I had suspected for months someone was sneaking in my apartment without permission and I finally caught him in the act!!! He lived in the building with his daughter, step daughter, and partner. He couldn't bring women home because of this and that is why this creep was using my place when I was out of town . I caught him in MY bed with a woman. That Friday he had asked me about my weekend plans. I thought he was just being friendly so I told him I was going to Vegas. Saturday morning I went to my apartment to pack and that's when I found him in my bed with a woman. I ran out of my apartment in fear and called my bf for help. I was terrified. Please note this is not the only inappropriate thing this employee has done. After a night of drinking he followed me into the bathroom and "pressed" himself on me while i tried to throw up. Please see the screen shot where he informed me via text that he followed me into the bathroom even though I was black out drunk and almost throwing up. Why did he think that was an opportunity to make a move on me? He knew I was black out drunk and incapable of consent. I had told him multiple times I wasn't interested. What would have happened if my bf didn't wake up and protect me from him? This is the type of guy Picerne is protecting. I am not the only resident who was sexually harassed by him. Please see my screenshots where a woman who was 10 plus years younger than him made the smart choice to ignore his text message invites to hang out with him. This creep used his high position with the company to take advantage of female residents. And btw, this isn't even the worst thing i can prove from this creep. His abuse is far, far worse . I informed the picerne management team I needed my locks changed after I caught him and I wanted a ring door camera because I caught him in my bed. What did picerne do? Absolutely nothing. They refused to change my locks for 11 days. They didn't care that I was fearful for my safety. They also refused to allow me to put up a ring door camera for safety. Picerne does not care about residents. They only care about protecting themselves. I complained that it took 11 days for new locks and you know what the manager said? She said company policy is to replace locks asap. Why did that not happen for me? Why didn't she submit a request for me if that was the case? Why when I showed up with $100 cash did the leasing office REFUSED to change my locks unless I brought them a cashiers check? It was absolutely illegal retaliation from Picerne. They will lie through their teeth to protect themselves. Despite having email record of my request, Picerne manager still tried to lie that they were timely. BS!!!!I hope none of you have daughters!!!! And when I finally put my complaint in writing, a senior Vice President looked up my account instead of returning my phone call. A woman made a sexual harassment complaint and the first thing you do is internet stalk her and look into her employer? I had to waste thousands of dollars on new locks, new bedding, security cameras, storage unit, and on rent for an apartment that was not safe to stay at. Picerne protects abusers!!!!! They do not care about residents. It is not safe for a woman to live in a Picerne managed property. Blu is still refusing to take accountability. Guess what? I can prove EVERYTHING and I will not give up until you start protecting your female residents. I have had so many women reach out to me. It's sickening. Go ahead and call me a liar again. I am not afraid of you anymore. I am going to start posting EVERYTHING!!!!!! Daniel was absolutely an employee & I can prove it. Just because Blu lets employees live in free corporate housing, residents do not magically lose their tenant legal rights when those employees commit illegal violations. Please stop victim blaming and lying!!!!! read more

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I moved into their newly built apartment. Heres some thoughts after living here for few weeks. Pros - convenient location: close to I-5 - they clean the grills every day - great amenities: clean pools, gym etc. - clean apartment: obviously it's new - friendly staffs Cons - bugs problem: army of ants even after pest control. Probably have to share food with them until I move out - car and construction noises from outside - Security issue: 3rd party vendors had access to your home with a fob read more

Blu Apartments - Apartments Near Me - Laguna Niguel, California

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Moving is always a pain, but I have been pleasantly surprised with moving into Blu Apartments! I feel that everyone from Melissa, my leasing consultant, to Will who did most of the help with my file completing my lease, handling all of my calls/emails to verify I was approved, etc) have been wonderful! There are so many pieces to arrange, and it feels like trying to organize and it feels like solving a puzzle with moving pieces! I was thrilled to move into Blu Apartments and had a very positive experience. After I got keys on Labor Day Weekend, I was able to move in without delay. Upon noticing I needed a small toilet paper holder and washer/dryer repair Will was able to arrange that Albert would come over and fix what was necessary! I am so happy that all of the repairs were probably small, as Blu is brand new, but the customer service I received felt very sincere and work was completed! I would highly recommend anyone to check out Blu as I have had the most wonderful experience! Thank you Blu team! read more

If you take any review into account, take this one. Do NOT move here. We moved in 3 months ago, and it has been nothing short of hell living here. First and foremost, management does absolutely nothing to address concerns. We have made multiple complaints of dogs barking and were told (and i quote), "We can certainly have a conversation with your neighbor but please understand that under the law, we cannot physically force your neighbor or their dog to comply." So if you want quietness, that is clearly not a priority. On top of that, the walls and ceilings are paper thin--you hear EVERYTHING. Outside of the noise complaints not being addressed, neighbors can have their animals defecate on your balcony with zero repercussions. We have walked out on our balcony on more than one occasion and had feces and urine filled paper towels from the upstairs neighbors. When we moved in the dryer wasn't working properly (making a loud rattling noise). We had it looked at multiple times, and were always told. "We are sorry, but this is how our dryers work." It was not until we made comments about taking the dryer out ourselves that we received a new dryer--and it is quiet. You have to have a top tier apartment for any basic functions. We have a "Superior" floor plan and have no water in fridge, no filtered ice in fridge, no ceiling fans, and no lighting in the bedroom. As for safety, Blu takes zero accountability for anything. The Blu 2 gate has been stuck open longer than is has been working properly. Certain doors to floor access have never been locked--allowing ANYONE to enter. Threats have been made by other tenants, and still nothing has been done. I do not feel safe living in Blu. The "exclusive" dog park is non-exclusive. The gate to the park has never once been locked since moving in. No one cleans up after their dog--and this is not just in the dog park. Throughout the entire complex, feces are everywhere. Blu claims to be non-smoking, yet tenants smoke every day outside the gate to Blu 1. There are numerous cigarette butts in crevices outside the gate. On multiple occasions I have seen Blu workers conducting a tour with a new tenant while people are smoking--and nothing is ever said/done. There are many other "luxury" apartments in the area. Do not believe Blu when they classify as "luxury". There is NOTHING "luxury" about this complex. read more

I do not recommend living here. This is supposed to be smoke free facility. Yet people continue to smoke and management won't do anything about it. My apartment smells like an ashtray every time I open my windows. I've made several calls to the leasing office - each time I'm told "there's not much we can do". Because the garage door has been broken for months, someone keeps trying to break into my car. Since there are no cameras in the garage it's become a thieve's dream location to steal cars and commit theft. When bringing this to management's attention, I was told to "call the police and ask them for guidance". Also dealing with neighbors above me who literally stomp instead of walk, likes to use a drill & hammer at midnight, and is making so much noise it has jolted me out of bed on several occasions. Made several complaints and was told "there's not much we can do because it's a he said/she said situation". They advertise gated garages, smoke free facility, resort style living yet none of that's true. If you're looking to live in a nice smoke free resort style community look somewhere else. DO NOT WASTE YOUR TIME VIEWING THIS COMMUNITY. read more

Blu was the first "luxury" apartment I've moved into, but now that I moved out into an actual luxury apartment, I can clearly see the differences between them and exactly what Blu was insufficient in. Blu had a high turnaround for management, at least 4 different managers in less than 2 years. I remember seeing different faces every few months. Home - For a staggering rent price that continues to increase every lease renewal, you would expect having basic luxury needs met such as safety and security. As other reviewers have mentioned, security was at a low, theft at a high and penalizing residents instead of non-residents a priority. Cars have been broken into and packages were stolen; that should never happen in a luxury complex. There were sketchy objects left behind in the stairwells and art decorations were missing without a replacement or hallway camera for surveillance. Also my housemate had his entire car key set stolen from leaving it on the door handle (albeit he left it on the door handle for several hours), the entire key set was stolen in less than 8 hours.. goes to show what type of people roam the property! (New apartment uses key fob not physical key - so much more convenient and doesn't require physically locking on the way out btw). This apartment didn't have very many cameras at the time throughout hallways and did not allow residents to purchase a door camera. Without cameras and ample patrol, people got away with committing almost anything without repercussions. Besides the mediocre service and this safety concern, the primary complaint would have to be for the lackluster and cheaply made apartment unit itself. The cabinet doors would come off of the hinges incessantly. Literally every day when I would open them and with different cabinet doors too! I would constantly call maintenance for so many various issues around the unit, and they seemed annoyed at the fact they had to fix something in our unit so often. So I eventually would try to resolve it myself, but after maintenance or I would fix the hinges, the door hinge would pop back out again. It was very frustrating to deal with. In my new luxury apartment I moved into, not one cabinet door came off, ever! Probably because it's made with actual quality materials and thought put into it. Just by opening the cabinet yourself you can tell how cheaply made it is. Another issue with the unit is the cheap paint. We were gently moving furniture around and the wall paint would chip so easily and left black streaky marks that we would have to pay for when the lease was over. Our new apartment never has this issue when moving furniture because the paint is higher quality. In addition, the cheap toilet and sink had problems too; sink water would turn the countertops yellow and sticky for some reason while our new place never has that. Blu's toilet broke down and wouldn't flush which never happens at our new place or even at our parents house; clearly a problem with Blu's appliances. Eventually, constantly calling maintenance became exhausting so we would try fixing the toilet hinges that fell apart almost daily by ourselves. This toilet had way too many problems. If you like peace and quiet, you should know that you may not even have that. We lived close by to the gym where we and others have complained that the apartment layout was awful; we would hear heavy weights dropping throughout the night. You could hear different dogs howling and barking incessantly with management doing nothing about it. So many residents have experienced this. Our unit had a patio which was quite unusable and dirty because laundry lint coming out of vents from higher floors would drop down into the patio. Which reminds me, there was a bug infestation (read other Yelp reviews). All types of bugs would swarm our patio and unit not to mention the entire property in general. The fly infestation was awful; I spent hours a day by myself to get rid of them in the unit because not only did they have large and medium flies, but they had fruit flies, plant flies, tiny flies, which were difficult to target. In our unit, we hardly had any sunlight come in because we're facing Cabot and the hill would block out sun. So we were forced to use electricity for light and it wasn't as enjoyable compared to having natural sunlight. Another complaint is that our unit had windows, but since they windows are transparent, other people inside and outside of their unit could look into our entire apartment and make eye contact with us. So imagine a unit that you close to window blinds for privacy and have to use artificial lighting all day - that is the depressing situation we were dealt. We don't have both of these issues in our new luxury apartment, thankfully. read more

I have been living at blu apartment for 2 years. The maintenance services are excellent. Especially Gustavo and Eric, they are friendly and efficient. I was very happy with the quality service they provided today. read more

I've been at Blu since 2020, I'm one of the original residents that moved in right after it was built and my living experience after all these years has been nothing but positive and enjoyable. There's a lot to appreciate within the community - such as the amenities (pool, cabanas, gym, club house, co-working spaces), in-community events, and the local food truck vendors they invite for the residents. Blu just finished a second building not too long ago, so it's nice to be able to enjoy the amenities there as well. I definitely want to give a shoutout to not only the office and maintenance teams, but Matt the manager as well. All of them have always been kind, informative, and welcoming. Anytime I've ever run into any issues or need emergency maintenance, it's always been addressed in a kind and professional manner. My lease isn't up for renewal anytime soon, but I know when that time comes, I'll be renewing again. I really enjoy it here! read more

Blu Apartments - Apartments Near Me - Laguna Niguel, California

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Thank god I read these reviews before attempting a tour for the second time. I walked into the office to view an apartment and was rudely told by an Asian male " there is no availability can you afford $4500!" How rude if I said I would like to tour a 2BD what made you assume I can not. The rude attitude was unappreciative and a huge red flag that I do not need to even attempt to live here. I can do without the attitude and mold. Thank you for everyone providing the honest reviews that saved me a huge headache!! read more

Super disappointed in this place. My car and another persons car was broken into last night after 12:30 am in the GUEST PARKING. Although they weren't able to break through the glass of my car window the other lady wasn't so lucky. My front drivers side window in completely shattered and will have to be replaced. For the amount that people pay to live here why doesn't this complex have SECURITY CAMERAS in the garage??? On top of that the garage door to the guest parking has been broken and open for weeks now. The leasing office was nice and understanding of the situation but couldn't offer any help. See pictures below read more

Blu Apartments - Apartments Near Me - Laguna Niguel, California

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I've been with BLU for about 20 months now and I have not one time been late on a monthly payment. I am currently out of town and the manager Christina left me a message threatening to evict me if I don't pay by Friday. Keep in mind, I am currently 1 day late! She mistakenly said that it was for March which is t true. It's for April! Unbelievable! There are many other issues that I have e let slide but I've really had enough now. Thank goodness I will be moving out. I would not recommend this place to a family or friend. I have included the voicemail that was left by the manager Christina who is the definition of lazy and terrible at her job. read more

Blu Apartments - Apartments Near Me - Laguna Niguel, California

I'm leaving here for a year already and i'm in love with these apartments! The best experience i've had with renting, the way they take care of their residents and how much i feel appreciated all the time i see any of the managers, they always help. Will was the one we signed in with and his professionalism and patience are incredible! We made this happen with no issues, we got what we wanted and until this day we are super happy! When we address maintenance, the stuff always comes during the set time. We always feel safe here. The events they make are always great as well and they put their soul into it, Maya and Mahi are always very sweet and always sweet to talk to them. One time had a parcel issue because of the delivery person and they helped me right away. I'm still planning to stay with blu and sign with them the next contract. read more

Will and Melissa have always been super helpful and so kind! Any time I run into them they are always asking me how I am doing and if there is anything they can help me with. Overall, they are both professional and just pleasant to be around. The people that work here are very genuine and that's what I really like about living here! read more

I normally don't write reviews, but I think this is very important for you to know if you're thinking about leasing with blu apartments. My husband and I got a one bedroom almost a year ago. Everything was great until we notice residence's cars getting broken into. A week ago, our neighbors sent us a text telling us to be careful because someone broke into their car in parking B1 (btw, this is parking they pay for every month). It should be secured and closed at all times. I have found the gate open after hours for days and I've seen the security once since I moved here. I sometimes come home late and I'm honestly scared that one day someone will be waiting with a weapon in the parking lot. In the middle of our lease they started charging an additional fee for cardboard waste for $8/ month because some people are inconsiderate and leave a mess in the trash room But what really made me write this review was the recent additional charges they started in October for guest parking. It's understandable apartments need to set rules for guest parking, but I don't think it's fair that blu is charging their residence's guests. I'm sure there's many other things you can do to control this. If you have a family member or significant other that visits you more than THREE times a month they will have to pay $20/per night... Failure to pay for a spot they will tow your guest's car. It's embarrassing to tell our guests they have to pay to be able to visit us. It doesn't feel like home. I guess if you're someone that keeps to themselves and have no friends or family this will be ideal for you. To sum it up, you pay ridiculous amount of rent money, extra parking spots that are not safe, and now guest parking? Security is ON TOP of it when it comes to giving cars warning, but they can't even secure their residence's parking lot? When it comes to charging money they're quick about it. So I'm wondering what other additional fees are going to be added in the future if they keep this up? The reason I'm giving it a 1 star is because I don't think they value their loyal residents. read more

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Blu promotes itself as "luxury living", and it has been far from that. For starters, this building has high turnover in management, causing the property to be poorly ran (since moving here in 2021, we had about 3-4 different property managers). The building is dirty, with dog urine and defecation throughout the property, people's packages being stolen out the mailroom, building alarm systems going off at all different times throughout the night, car break-in's/thief, mold/fungus growing out of walls, floor tiles falling apart.. I can go ON AND ON. For a building promoting itself to provide "luxury apartments", these living conditions don't feel very "luxurious" to me. For what residents are being forced to pay to live here, the "luxury" piece isn't adding up. When I reached out to management about a month ago to get a BETTER explanation as to why my rent renewal was being increased over $450 when the quality of this building is DECLINING, I got NO email response. When I initially reported that a very expensive package of mine was stolen out the mailroom, I got zero support from management. When I reported a bathroom leak, a half ass job was done and a week after the repair was marked as "completed", I had fungus growing out of my damn wall!!! I really wanted to make Blu my home, but someone will have to get in contact with me to justify why I should accept my rent increasing over $450 when I'm not living in "luxury" conditions as promoted...& I don't want to hear your script again that it's because of the "market", because you have 2 bedroom apts in BOTH of your buildings (Phase I and II) that are priced for lesser. I expect an increase in rent, that's a given, but it becomes unfair and unethical to increase rent for residents (way over 10%) when the quality of the property has only gotten worse. It has gotten so bad here, residents chose to spend their EASTER SUNDAY forming a committee to take legal action against the building (see flyer). Blu, please make this make sense to me because I truly need to understand why my rent is being increased so drastically when I haven't seen any improvements. read more

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I have been living at Blu since December 2020. There is construction going on in the front of the property but I am not impacted at all with being on the backside facing Cabot. However, the noise from the road can be quite loud during the day but not an issue at night. Recently, someone moved in upstairs and they are very heavy-footed. At some level, this is understandable as it is part of living in an apartment. I live facing a beautiful courtyard. This is a plus and a minus. If someone decides to have music, chatting, and partying later at night this echoes through the courtyard and makes it hard to block out when you are trying to sleep. Luckily, there has not been a ton of that... but it is a thing. The move-in was pretty seamless and the office staff is kind and welcoming. I was moved in under a fantastic special and have not seen any issues with the office meeting their end of the bargain. I had a guest come over later at night one night and she parked in the guest garage. She mistakenly did not lock her car and when she returned to it someone had opened the car, stolen items, and of all things spilled beer all over the car. There are no cameras in the garages. To be clear, this is not a complaint or issue with the Blu operation or staff - just something to be hyper-aware of that there seems to be someone roaming around the garages at night pulling on handles to see what they can get into. Aside from the break-in, the parking is awesome. Unlike other places I have lived, there is ample guest parking and there is not an imminent threat or worry that your guest is going to get towed...unless you are completely negligent and leave a car in guest for an extended period of time. My personal parking spot is close to the elevator and very convenient. They try to put you as close as they can. Trash shoots/rooms are very handy and provide a great solution that I was worried about moving into a building like this All of the amenities are really nice. They are not available outside of making an appointment which is very difficult for me personally to be able to take advantage of them, but as we know this is a COVID issue. I look forward to taking advantage of them at my leisure once restrictions are lifted. The wifi for the whole area was down one day and the doors were unable to open with resident fobs while it was out. Not an issue as I was only locked out for about 20 minutes. Just another thing to be aware of. I am sure the office is working to ensure this does not happen again as I am quite sure it was the first time it occurred. Overall the area is awesome, the apartment is great, the appliances are very nice, and the maintenance staff is responsive and competent. I love living only 7 miles from some of my favorite beaches! read more

Hands down the BEST apartment complex I have EVER lived at. I have lived here for 5 months now, and I absolutely love it here! Everyone in the leasing office (Melissa, Will, Shelly, Mahi, and Matthew) are very kind and attentive. The neighborhood is super clean and feels safe, including the garage...unlike some apartment complexes. You will always see staff around constantly cleaning the complex. Requests are completed almost immediately by their office team. Two really nice gyms and pool areas. This complex definitely has a more lively feel. Close to the freeway, right across the street from Costco. Overall just a fantastic place to live at. No complaints. I'd give it more stars if I could! read more

I'm really glad I chose Blu Laguna Niguel. It's a beautiful place with excellent amenities and a fantastic location. If you're considering moving here, I highly recommend it. It's been a great fit for me, and I think you'll find it's a wonderful place to live too. Thank you to Alex for being such an amazing through the whole process! read more

This apartment has the shittiest maintenance I have ever witnessed in my life. Paying nearly 4k per month for the most inconvenient apartment. Gym water fountain has been broken for over 2 months, garage is always broken, guest access is broken and we can't let anymore in! And they insist everything works! The screens are literally blacked out! We have deliver personnel not able to get in. Including guests. We call for maintenance and they show up to do "work" and that work results in the same issue happening again. Pull it together! We put so much money into these units and we don't deserve this inconvenience! I contacted about guest access and they acted like they didn't even know what that is?? How do you not know what virtual guest passes are when you created the system... Either way. Unless this maintenance team pulls it together. Avoid this apartment at all costs! If the business manger sees this. Just a friendly reminder that no matter what you say. Nothing has changed! It doesn't take 2 months to fix a fountain in the gym and pending. It doesn't take years to get a guest system to function properly. It doesn't take years to get things right the first time around! Very discouraging maintenance. And most of this community would agree. I've read your feedback in all the reviews and this apartment has yet to live up to any of those expectations!! read more

Amazing staff especially Christina Thank you for the experience can't wait to move in read more

The only way to get ahold of staff is to go into the leasing office because they don't answer the phone, respond to emails, or listen to voicemails. Then you go in and they act like they've never met you before even though you've met them multiple times. read more