new to the area and figuring out all the logistics i was lucky enough to find these wonderful…read moregroomers for my very fussy dogs. this place was charming and the ladies were wonderful! I feel so lucky to have found them. One less thing I need to worry about. i would recommend them to anyone looking for a groomer.

Where do I even begin! My husband and I moved to NC close to a year ago and anytime you move to a…read morenew state, it comes with the daunting task of finding all new places for not only us but our sweet fur babies. I was taking Ryder to a groomer I found for about the first 6 months of our residency and every time I would drop him off, I just felt like something was missing. The warm fuzzy feeling just wasn't there and he was in and out so quickly (we're talking 45 mins) that I felt quality of care was definitely lacking. I got to talking with my sitter about needing a new groomer, which by the way shout out to LKN Dog Sitting in Sherrills Ford. Jessica and her family are AMAZING and so loving. I was given Michelle's info and had to try her immediately. Talk about exceeding expectation! From the first contact I was impressed. Michelle got back to me right away, answered any questions and was so sweet. When it came to bath day, Ryder went in and was showered with love and we got to meet everyone. Just seeing how he is loved on and spoiled with treats, warms my heart. He comes home so happy, smelling fabulous and rocks his darn cute scarfs! I definitely have to say that all groomers at Upscale Tails are extremely knowledgeable, friendly and caring. Ryder isn't a breed that needs a special cut but the girls take the time to clean up the hair around his paw pads so he's fresh to death! How awesome is that! I would hands down recommend Upscale Tails! I make the drive from Denver to Morrisville because they are literately the BEST! If you love your fur baby and want the absolute best care, then look no further you've found your forever groomer!

Seriously love this place! We just recently moved to the area and took our maltipoo and pitbull…read morehere! Most places first ask about if our pitbull is aggressive and can it be around other dogs but not this owner! She was saying how excited to be having a pitbull come in and that did it for me! We've now taken them back once and I still will only go here! They're really good with my scared maltipoo!! Great service!

Good groomer.. poor business practice. Theyyou for not canceling appointment but offer no…read moreconsideration when they screw up your appointment. .

Pawfections is such a good little grooming spot! Our girl Berry (medium goldendoodle) has had two…read morecuts there (puppy cuts) and she has looked so adorable both times. Ms. Emily does her cuts and Berry is always a happy girl when she comes running out! Would (and have) recommended to people!

Amazing transformation of our recently rescued dog! Pawfections did an amazing job! Looks like a…read moretotally different puppy.

After reaching out to a total of 12 different groomers, I found it challenging to find someone who…read morecould accommodate my rough bully dog. Many places informed me that they didn't handle that breed until I got in touch with a specific groomer who assured me they were experienced with these types of dogs. I was initially nervous about whether my dog would be welcomed back, but they assured me it wouldn't be an issue. I'm really pleased that my husky now has a reliable groomer. The grooming service was excellent, and they fulfilled everything they promised. My dog looks clean and well-groomed, which makes me very happy. I want to express my gratitude to the wonderful staff at the doggie barber for their outstanding customer service and strong work ethic. Thank you all so much--two thumbs up for a job well done!

Great job on my Shih Tzu! Would definitely recommend this spot for anybody and 1st timers!read more

We absolutely love this groomer and so do our Yorkies! They always come home beautifully groomed,…read morebut what matters even more to us is how comfortable and loved they are every single visit. Our most nervous, anxious girl actually gets excited the moment we pull into the parking lot -- that alone speaks volumes about the care she receives inside. Karen and Sam treat our pups like their own and treat us like family. It's such a relief knowing our dogs are in gentle, skilled, and genuinely caring hands. Highly recommend!

They aren't taking new clients but was nice they replied. Most companies never call back.read more

We have a 1yr old pitbull, Rocko that is sweet, friendly and very energetic. He has never been to…read moreboarding so we were very nervous, but when we arrived the staff was phenomenal. They welcomed Rocko with caress making him feel comfortable as well as myself. They took their time to learn about his personality and routine. There was positive energy throughout the facility, which was spotless and smelled amazing. I appreciate the pictures and the report card that was given to me at pickup. When they were bringing Rocko to me he wanted to go back and play which said it all that he had a blast! When he got to the truck he was happy and tired which was a good thing, he slept all night. I can't say enough about this place but bring your fur baby you will be glad you did!

I visited this place and toured the facilities, very impressed with the amount of training each…read moreemployee has performed. They keep the whole facility very sanitized, dogs looked happy, and staff were enthusiastic. Parking is decent but could overflow on heavy pickup or drop off days.

Club Pups was able to get my dog in at the last minute and they did a wonderful job grooming her…read moreand taking care of her! Her coat was soft and her nails the right amount of short! Highly recommend! Thank you Club Pups!

Update: One of the other owners, Dustin, reached out to me,…read morelistened to my concerns and made the situation right. He was very kind, caring and reasonable. I can tell that he cares about the pups and the customers. I will give them another try in the future and have updated my rating to 4 stars. Be prepared to lose your money if your plans change for boarding and the owners will be rude about it. Had to cancel boarding reservation for over Easter weekend that I was required to give 50% deposit on. Owner, Laura, said that my money was not refundable (which wasn't disclosed to me over the phone) nor was it available to use as a future credit. She said it's in our paperwork, too bad. Well I dug up the paperwork and it says: "I understand that Boarding reservation for Major Holidays listed below require a 50% non-refundable deposit payment to Club Pups Lake Norman for the duration of the stay. Non-refundable deposits will ONLY be refunded in the case that the reservation is cancelled in-written 5 days prior from your day of arrival (1st day of boarding). The Major Holiday are: Memorial Day Weekend, 4th of July, Labor Day Weekend, Thanksgiving, and Month of December." Easter is not listed as a non-refundable holiday, therefore they have no right to keep my money. So, I opened a dispute with my credit card company. I would never recommend this place or ever use them again based on how I was treated by the owner, Laura. Nor am I going to use their grooming location again either.

Hands down the best service! Dawn is amazing with my dogs and her customer service is above 5 stars!read more

I am so happy that I have found a permanent puppy parlor for my sweet baby Mushu. Mrs.Dawn is an…read moreabsolute joy to be around- she's so passionate about all animals and takes super great care of the pups that come in her shop! I was always told when you meet someone who has their heart in the right place a light shines from inside them- Dawns light shines bright. She has an attracting attitude and personality that just makes you feel safe leaving your fur baby(ies) in her care. So grateful to have found this gem:)

They take good care of my Chihuahua. All the folks there are very nice and do a good job.read more

My dog lost an eye there after one night of boarding!! Worst experience ever... never accepted any…read moreresponsibility, called me, put random drops in his eye...