We reached out for service in the morning because our thermostat dropped working. They were able…read moreto provide service the same day. It was during a heat wave so to have a same day call was fantastic. Add to that, they were courteous and the communication was ongoing throughout the day. Highly recommended!!!

I was completely satisfied with the service Andrei provided. He was very professional, honest and…read moreforthright. He was able to diagnose and fix the issues we had with our ac units when the company who installed them would not. I highly recommend his services.

Michael is always quick to respond to your initial call, and is happy to show up and get to work…read more He is very clean, and takes pride in his work. I recommend him!

I am extremely disappointed with the lack of professionalism in handling a recent service request…read more I experienced a pipe burst and contacted Michael at 2 pm. He informed me that he would arrive after 7 pm. I, as a service technician myself, prepared everything and ensured that all necessary steps were taken for his arrival. Despite not receiving a specific time, given his previous work at my home, I decided to give him the benefit of the doubt and hoped for a prompt arrival. However, waiting for 7 hours without any updates was frustrating. It is crucial that when committing to a time, an exact time is provided, especially for emergency calls. While I have no complaints about Michael's work quality and pricing, the significant delay and lack of communication were unacceptable. After finally receiving a message stating he would arrive at 10:30 pm that evening or 4:30 pm the following day, I have decided to sever all ties with Michael and will not be recommending his services to others. Punctuality and clear communication are non-negotiable for me, and I expect the same level of professionalism from service providers

Jason was very nice and completed the task of cleaning all 5 of my split units inside and the two…read morecondensers outside. The price was fair (middle of all quotes I received). He didn't try to sell me anything and all units are clean And in working order. He left the work area clean as well.

Repaired a broken pipe at a fair price. Can't beat it. Very responsive and explained every step of…read morethe way.

Makes service appointment with 2 hour window. Not here. I call. Oh we will check. Tech calls 5…read moreminutes later to say running late. Must be slow learner since he couldn't figure that he was late when he was late and he has his cell phone he could've used to say so, but never did it. So it was 4 o'clock on a Friday at which time he says oh I'm 45 minutes away per Google and I said it's a Friday night and you're gonna be here after five and how long are you gonna be here and don't ask me if I have another appointment or is there anything else I have to do besides wait for you Disrespectful and unacceptable on every level. Not mentioning the fact that they upsell on every other visit bye-bye.

We unfortunate lost our hot water heater Sunday night we were lost on who to call to see what was…read morewrong. I then thought, well I'm a yelper, yelp. LOL. I looked at many companies and decided to give Infinite comfort a call Monday morning. They were able to get a technician to my house after only a couple of hours of calling. Fabio Dasilva showed up and was very informative and was able to pinpoint the issue. He also was realistic and told us that the heater was way past its life expectancy and we should think about a replacement. Did not force a sale or anything but did give us a quote for a replacement. The next day we decided to call back and just replace the system to avoid going through this again. They came in the next day, replaced the system and took care of all necessary permits. I would recommend INFINITE COMFORT to anyone!!! Thank you so much.

Attic air conditioning unit overflowed. Had a plumber come out who couldn't fix it and referred us…read moreto Joe and his team. He was very straightforward with his busy timeline - hot summer with AC's failing all over the place - which I really appreciated as nothing is worse than sitting around wondering when a repairman is going to show up. Once scheduled, he and his crew were on time. They did a thorough check and found a few things that could be the issue (possible cracked pan, outlet pipe was clogged, etc) and addressed them all. Being honest, I peeked at them working on my camera and simply saw Manny instructing the newer guys and explaining everything he was doing. 100% trust in this company. They were efficient, reasonably priced and professional beyond professional. Just a side note: The other guy who wrote a one-star review just doesn't have a sense of humor. Joe was right not to give a quote over the phone without seeing things first because every job and every house is different. My experience was Joe and Manny doing a full assessment, giving me a straight-forward answer and clearly laying out a price that I agreed upon in person. And now my house is cool and comfy. We will be using them going forward.

I have used Russo plumbing previously for an installation of a water heater. This past week my a/c…read morestopped working and Joe and Manny showed up the next day. They installed a new furnace and a/c unit which I am loving. Joe is a very honest person and his work is of high quality. Both big jobs that he has done for me have been done with care like he was fixing his own house. Highly recommend Russo plumbing.

Great work very knowledgeable and professional and he fixed the problem I would recommend him 100…read morepercent thank you ... Anthony

Anthony did a fantastic job replacing our old water heater with a new on-demand system. Clean work,…read morewell done. will definitly use him again. Dan

Jonathan is amazing! He installed a complicated kitchen sink with hot water tank and high end…read morefaucet. He also installed my brass bar sink and faucet. Highly recommend. Easy to communicate with and very nice guy!

Jonathan installed our food disposal and handled everything end-to-end at a very fair price. He…read morealso installed a smart toilet for us and that project hit a few unexpected snags, but he worked through it and wrapped everything up cleanly. Very friendly and great attitude!

A very nice technician came to our house to fix a broken hose faucet, but left a rather unsightly…read moreburn on our siding and melted metal dripping down the siding as well from where the faucet was soldered on (I assume.) My husband forgot to mention we needed the electrical outlet checked that was directly next the faucet on the outside of the house. The tech didn't even attempt to help us with it, even check it with a voltage meter, because it was not on the original job order. This is understandable since he has other jobs to get to, but frustrating after seeing the damage. He was very friendly and quick, which was appreciated, but for over $200, I would have liked him to not leave it looking worse than it did before. We have had really good experiences with them in the past, but this job wasn't their best

Very good service prices reasonable Workers know their…read moreprofession and are reliable. Wish they could do electrical. Hope they continue with their services.

I am on about day seven of no return call to discuss a potential job that they provided an…read moreestimate. And I have followed up with them. I guess they don't need the work. I'm also not happy that apparently a private equity company has been buying up plumbing and HVAC companies and not allowing me to deal with First Choice like I normally do.

We've used Chapman Bros. for several electrical jobs and they've been fantastic. They contract out…read moreto independent electricians and we've been very lucky that they've sent over great people. Also, Chapman Bros. offers a service plan with discounts and a guarantee on the work no matter who they send over, which is great for our old house. For non-electrical work, don't even bother. We had our hot water heater break at 5:30am today. I called them three times and every time it was "oh we'll find someone and call you back in 30 minutes", "we'll call you in 15", etc. It's now 12:15 and no one has called me lol

Hot water heater replaced. Matt is the best in the business, quick response and fast replacement of…read moremy hot water heater. Very professional and reliable with very fair pricing. Highly recommended

So happy to have found Preferred Plus after reading reviews online! We had water in and around our…read morefurnace, and I called Matt around 9am. Within a few hours, he was at my house and the issue was fixed. Turns out it was a faulty water valve to our broken humidifier. Price was reasonable and he provided quotes for potential future service. Matt was a pleasure to work with and I felt he was honest with his recommendations. Looking forward to use him in the future!