We reached out for service in the morning because our thermostat dropped working. They were able…read moreto provide service the same day. It was during a heat wave so to have a same day call was fantastic. Add to that, they were courteous and the communication was ongoing throughout the day. Highly recommended!!!

Inventi Service did a thorough deep cleaning of our mini split system, along with the outdoor…read morecondenser coil. They removed the panels, cleaned everything carefully, and sent before-and-after photos and videos so I could see exactly what was done. The invoice was clear and itemized, and the unit is running noticeably cleaner and fresher. Professional and detail-oriented. I highly recommend Inventi for mini split maintenance and will be booking them again.

I decided to go with Smiley for many reasons. For 1, he is a MWBE business in which I am a big…read moresupporter of. His price was fair given the size of the job he did. He installed a 48,000BTU, 4 Zone mini split system for me. With this, we also had to upgrade my panel box to accommodate the amp requirements to run the system seamlessly. We coordinated due to both of our demanding schedules. The project was staffed appropriately, meaning there was always more than 1 person on-site. It took a few days to complete, but overall, I'm very satisfied with the finished product. Lastly, he is licensed and insured!

We had a mini split system with 5 wall units and a boiler heating system that needed a bit more…read morethan routine maintenance. We have an older home and finding a technician who has knowledge and experience with both kinds of systems at a good price can be hard, but Legacy came through. Charlie was prompt when scheduling a time to service both systems and made it a very easy choice to go with them. He explained exactly what was done and what still needed to be done very clearly and was very accomodating. Both heating systems are working much better now and I would recommend Charlie to anyone in our area of NJ.

Legacy installed new Bosch heat pump heating and air conditioning systems as well as a Rheem hot…read morewater heater in my lake house. His workers that he claimed graduated from HVAC training school, did not know what they were doing. Charlie was not much better. He advertises himself as a licensed expert HVAC installer, but he did not know how to wire the Bosch system. He claimed it was a new model, and he had not installed it before. After we had no heat in the sub-freezing winter temperatures, he had to call the company for step-by-step instructions. The noise level of this system is unbearable and sounds like a wind tunnel. We have to increase the volume on the TV when the heat kicks on. In October he promised to install a noise reduction system in the attic (at my expense). It is now June and I am still waiting even though I have asked him numerous times when he is coming. He says we live too far away. Well, he shouldn't have taken the job if it was too far to travel to our property. The service has been terrible. At this point he will not even return my texts and calls to schedule the spring maintenance which was included in the price. Needless to say, I do not recommend this company for any HVAC work. Months later I found out he closed the business and moved out of state! How do these people sleep at night?

5 minutes ago 3…read moreyears ago we had them install an hvca system and had tremendous amounts of problems because of how THEY INSTALLED IT! Now I am out thousands of more dollars to fix the problems they created. DO NOT USE THEM. BUYERS BEWARE!

Got an estimate for an entirely new AC set up in my house which I told them multiple times I wanted…read moreto continue with and get it installed. I was told they'd contact me to start the paperwork process. They never "got back to me" and I tried contacting them multiple times (over multiple weeks) to follow up with/get start dates/PAY THEM IN FULL but nobody responded. Must be too busy and successful of a company to bother taking my $15,000 job (sarcasm). Don't use them they clearly do not care about customer service or their new potential customers. 0/5 Stars.

Called for an estimate on a annual maintenance contract for my commercial building. Tech arrived…read moreand said he didn't need to see the roof top units. He would email me a review and contract in 2-3 days. That was 3 weeks ago. If your not going to follow thru, drop me an email and say so. I guess either they are not interested or incompetent? Bad business practice.

Very professional company. Very knowledgeable and solved my problem. Highly recommend this HVAC…read morecompany!

I requested a quote for mini split unit for my house. Unfortunately I was unable to utilize the…read moreservices, Miguel was very helpful in providing information I needed to have the job done properly with another vendor. His professionalism and honesty was outstanding and what is needed when working with contractors. I would recommend them.

I contacted Urban Mechanical via Yelp to see if I could get a technician to do a maintenance check…read moreon my central air A/C. It has been five years since any technician looked at it. While it is currently running (knock on wood), a guest recently remarked that the filter on my external fan unit looked dirty and that you're supposed to get annual maintenance on these units. As part of the Yelp message process, I left my contact information and provided two photos. Eventually, Urban Mechanical sent a message via Yelp to contact them via phone. I called by phone and spoke to the owner, Hector. He looked at my Yelp information and confirmed my request. He then told me that he had a 4-week backlog of appointments and apologized that he didn't have time at the moment to service my request. He said that if I texted him my contact info directly, he could reach out to me if there were any cancellations in the next 4 weeks. Although Urban Mechanical didn't have any appointment openings to service my request, I appreciate their transparency instead of just ghosting me. If they can be transparent about their scheduling, I am confident that they will be transparent about their work. EDIT: I received a call from Miguel a few days later that a cancellation happened -- he actually followed up, which doesn't always happen with other vendors. He came over at the appointed time. He had shoe covers to prevent tracking stuff indoors from his work boots! He did the inspection of the interior and exterior unit and cleaning. Miguel explained to me what he was doing and why and had no problems whatsoever in answering my questions. (I was like a kid asking "obvious" questions, but I really didn't know much about the AC system -- that exterior unit "filter" I described earlier was actually a coil.). Miguel was very thorough with the cleaning. The exterior unit was really dirty and he had heavy duty cleaner fluid and attached the bottle to my lawn hose and washed down the unit. Then, he dried it up with his towel. Miguel did find some potential mildew/mold build up, but this required installing a UV light, which was not covered in this service/inspection call (which is fine). He would prepare a proposal with several options to address that. In conclusion, Urban Mechanical has excellent customer service and does thorough work, so they deserve this 5-star review.

Ok bottom line - call them. Period end of discussion. Even if you are in NYC like we are!…read more Roger and his team are the only people I will recommend without reservation from our renovation. There work was careful, extraordinary, fast and beyond reasonably priced. They not only made us a great counter and backsplash they installed it with ease. The difficulty of our space is there isn't a flat or straight wall in our 1929 apartment. These guys cut a piece of stone perfectly for us. From initial conversation to measurements to two installs within one week (first counter then the backsplash) these guys were easy to deal with. Roger is great, his office staff quick to respond and clearly one of the best decisions of this whole process to use him! Good? Call him - NOW!

This place is good for pieces of stone like for a bench but I wouldn't recommend for bigger jobs…read more Cuts were uneven and large gaps between stone and wall/cabinets.

They arrived on time and performed my annual maintenance on my steam boiler. They cleaned up…read moreeverything and I was happy with the service they provided.

They came out to snake our drain and sent their least experienced person. This individual did not…read morespeak a word of English, which isn't a huge deal given translation apps are available, but it makes communication stressful. He barely tried to snake the drain and said it wouldn't work. He called his supervisor who said he needed a chain snake. The next evening he returned with the chain snake and it proceeded to fall apart IN the drain. He claimed that his colleague didn't put all of the parts in the box correctly so he'd have to come back again for a third time. He came back with his supervisor and they couldn't even get past the trap! They claim they used a camera and they saw a corroded pipe that needed rerouting. I called another plumber who came and cleared the clog in two minutes. They may be a bit less expensive but they are inexperienced and a total waste of time and money!!

Very fast response time and quality work. The first fix was not the problem, and he quickly went…read moreto get new parts to fix our boiler. The initial quote and then all repairs were completed in just a few hours. Thank you for a great job!

From the owner: When it comes to Furnaces, Boilers and Heat Pumps, no one compares to Heat & Cooling Factor, LLC…read more With years of combined experience, Heat & Cooling Factor, LLC has worked hard to build the trust of our clients in Newark, Jersey City and New York City, and beyond. Visit our website to learn more. Or better yet, click the link and call us today!

Jason was very nice and completed the task of cleaning all 5 of my split units inside and the two…read morecondensers outside. The price was fair (middle of all quotes I received). He didn't try to sell me anything and all units are clean And in working order. He left the work area clean as well.

Repaired a broken pipe at a fair price. Can't beat it. Very responsive and explained every step of…read morethe way.