Very happy to go to the Blue Cross Pet Hospital's new facility on East Hastings. From start to finish, everything went extremely well here. Booking was pleasant and thorough. Reception was great, vet techs were warm, knowledgeable and efficient while also kind and personable. I had a temp vet, Jessica, and she was an excellent. Also warm, personable and very insightful. It was like night and day from other vet offices. The techs take payment in the screening room so there's no need to return to the reception area to wait to pay. I appreciate the organized appointments here. Have been recommending Blue Cross to friends and family since my visit. read more

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I have been going here for the past few decades. Wouldn't recommend any other vets. The vets here are kind and patient and caring. I know my babies are well taken care of read more

I have been taking my two cats here for over 10 years - despite moving away from the neighbourhood - for good reason. We used to live a few blocks away, moved to another neighbourhood 30 min away. After some price-gouging experiences and poor treatment elsewhere, we still drive to Blue Cross every time we have a vet visit. They are the best vet I've ever experienced from all my time as a pet owner. I honestly do not understand the poor reviews here - they are quite positively reviewed on Google Maps. What I like about them is that they never price gouge, they always offer multiple options for you to choose from, and give pricing options. They have routinely gone above-and-beyond. When we had a number of tests needed on both cats, which were expensive, and they knew we didn't have a lot of money, they helped us. They clearly care for their clients. They're often not able to take on new patients because they are so popular. This place is great. Get in if you can. read more

I've been taking my senior dog here for 10+ years and Dr Murphy has always gone above and beyond to explain everything to me and give me different options, ultimately allowing me to make the decisions I see fit. They do not money gouge and always recommend over the counter meds/supplements if possible. I have never once felt guilt tripped into paying for a treatment i did not feel was absolutely necessary. I'm so happy I found this place finally after bringing my dog to 7 or 8 different vets prior and never feeling satisfied with the care my dog was receiving. My dog is now 16 and still in good health thanks in a big part to the wonderful team here! read more

Prescribed antihistamines for my dog's belly rash that were unnecessary and harmful. My dog had also developed a fatty tumour that this vet dismissed as benign, but it ballooned into a giant hump under his belly. I opted to have it removed by a clinic in Burnaby. Their receptionist took one look at my dog scratching his belly and suggested fish oil in his diet. Lo and behold, the rash was gone within a week and never returned. The fatty tumour proved difficult to remove, requiring a longer period under anaesthetic and a longer stay to recover. Surgeons told me I had just saved my dog's life because the tumour was very difficult to separate from healthy tissue and it had grown along the outside of his urinary tract and was probably just weeks away from cutting it off. My dog had a reduced life expectancy due to the antihistamines causing long term liver/kidney damage, and he faced a horrible struggle with kidney failure in his last year. The free advice of a home remedy from another clinic and the assessment of the dangerous fatty tumour were enough to bring my business to Burnaby from then on, even when I could simply walk to Blue Cross. This place was not good for my dog. read more

I've only been here a couple times- I read some bad reviews and was nervous to take my pup here. But so far Dr. Murphy has been extremely informative, caring, polite, and good with my dog who can be extremely agressive. Vet care is unfortunately always expensive, but I feel he did the minimal testing necessary to try and figure out the issue, which I appreciated. I would happily take my dog back here. read more

I love this vet. As for the bad reviews i really don't understand where they are coming from, i've only had good experiences here. all the vets have been good with my very difficult 2 year old cat, who turns into a nightmare when he goes to the vet. they are very patient and kind to him. I've never felt like they have tried to sell me extra medications or procedures like i have experienced at other vets. they actually tell me i don't need certain vaccinations since my cat is an indoor cat. which i have never experience at another vet before, but alway just insisted on not get those shots on my own before. I also had a previous pet put down, and they were very respectful to the procedure and to me during the process. he was a twenty year old cat, with not much hope for treatment. i appreciated that they were straight up about that and didn't try to sell me on treatment that would just cost me money but not help much in the end. All around i think these guys are fantastic. read more

This vet clinic has been one of the best parts of having recently moved to Hastings Sunrise. Great care was taken to check my new puppy and when she got sick, we saw Dr. Faltyn right away and she suggested several blood tests. It is a good thing she did as the tests showed a liver problem. The staff offered great support and were very sweet with my puppy. Due to the severity of the problem, we were referred to specialists, where the puppy was diagnosed with a liver shunt and had surgery shortly thereafter. Dr. Murphy has seen my senior male cat and was very kind to him. Dr. Murphy advised me of the pros and cons of continuing treatment recommended at another clinic. I highly recommend this clinic. read more

The owners of this establishment take full advantage of the fact there are no other veterinary clinics in the area. This lets them take liberties with their service and still keep customers who would otherwise take their pets elsewhere. Like people in a doctor's office, the people who bring their pets to a vet would probably rather be somewhere else. Double ditto for their hirsute companions. Doctors, and veterinarians, who forget this tend to be remembered by their patients and customers...for all the wrong reasons. The problem with the vets at Blue Cross Pet Hospital is not so much that they are incompetent (they are reasonably good at their job) but their blatantly greedy disposition and the propensity to unapologetically nickel and dime the people trusting their animals to their care. Raising prices without notice, suddenly demanding long term customers with a perfect payment history prepay for special ordered medication and food, adding procedures without properly informing customers beforehand, long wait times for special orders and telling an elderly customer who has just dropped a few grand at their clinic that carrying a balance on an invoice is out of the question while a person at the front counter is in the process of paying off the last instalment of her bill. Not good. Treating honest people who've been bringing their pets to your clinic long before you bought it from the original owner (and always promptly settling all their bills) like deadbeats and finding underhanded ways to squeeze more money out of them is pretty appalling behaviour by any customer service standard. Yet it is the new norm at BCPH. It's an animal hospital not an investment bank and if making a ton of cash is your goal, it's probably not the right business for you. Guess what? People notice the greedy, disrespectful attitude and tell their families and friends about it...and will bail on your business as soon as a more convenient option presents itself. My advice is drop the money grubbing BS and too-cool-for-skool demeanour (particularly Fidel, the dude vet), brush up on your social skills and treat your customers with basic respect. read more

We bring our Maltipoo puppy here and she is always 100% happy. We've done three visits so far. Thank you Dr. Murphy!

Literally the worst vet I've ever been to. Refused urgent emergency care and did so in a rude uncaring manner. When I tried to buy pet food here over the phone I was yelled at when I arrived to pick it up. I understand it's covid which is why I ordered over the phone but I still had to pick it up. I would never recommend anyone go here unless it's an emergency and even then they may let your pet die while sitting inside doing nothing. read more

Go elsewhere. We live in the neighbourhood so have taken the cats several times. No more. We're done. The receptionist is rude. She seems to think that it's her job to make things as difficult as possible. When my cats need care, the last thing *I* need is to be treated with rude condescension. They are not doing us a favour - we pay for their services! There are lots of wonderful vets out there, with lovely receptionists that treat clients with respect. read more

So where to begin... I called a few days ago and explained to the receptionist that my kittens have tapeworms and that I was inquiring about medicine, I explained that they were 6.5 weeks old, she said the medication was for cats that are 8 weeks old but that I could give it to them when they are 7 weeks old. She quoted me a price of around $13.00. I said thank you and waited until they were 7 weeks old. Today my girlfriend bused out to the pet hospital and was blankly told by the nurse that she was incorrect, that they had to see the kittens and that the rules changed today and they are under new ownership, she mentioned that legally they couldn't give us the medicine without seeing the cats. (Which basically means the cost skyrocketed from $13.00 to $78 per kitten for a total of $156.00 +tax) We made it very clear that we have two other cats (13 and 5) that we are worried about catching worms and subsequently will now need medication for. In summary, I am completely dissatisfied with the Blue Cross Pet Hospital. They gave false information and wasted both my girlfriends and my time. No one was willing to take ownership for their false information. I feel (my opinion section of the review) that the only reason the rule was changed "today" was because of new ownership and the desire to charge a significantly larger amount of money, requiring us to pay for another service to receive the medicine we need now and when its all said and done the parasites remain... read more

I'm torn on how to rate this one. When I lived in the area I did take two of my cats here - one for a check up and the other to be neutered. The staff were very kind, friendly and caring. Dr. Hartney was also very pleasant to talk to and he handled my kitties with warmth and thoughtfulness. I found their prices to be very fair and they even gave me a good deal on Advantage flea treatment when I explained to them that I had four cats. My main concern is that Dr. Hartney encouraged me to get my cats vaccinated annually (yikes!) and told me that it would be good for my cat to feed him Science Diet (eeek!). All in all he seems like a caring vet but evidently he hasn't reviewed vaccination protocols since the 80s or read the ingredients label on a bag of Science Diet. I feel bad saying negative things about him since he and his staff are so nice and generous but it worries me to see veterinarians still condoning practices like this. I would go to Blue Cross again if one of my critters needed a routine procedure done, but I'll stick with my holistic vet when it comes to my animals' overall health and well being. read more

***EDIT*** Just called up and I'm so relieved to hear that the vet in question in my earlier review didn't work out and was only there temporarily! So I'll be keeping them as my regular vet, and bumping my # of stars up to the level they would've had originally. Hooray! --- I actually thought I had written Blue Cross a really good review a few years ago, because I switched my dog to them about 5-6 years ago and was pleased at how Dr. Hartney gave thorough, thoughtful responses to all my questions. I never felt pressured to purchase anything (whereas at Oak Animal Hospital I had experienced serious pressure to buy supplements and food and get random tests done) and have always found the staff friendly and fun. Plus the cat that lives there is awesome. I went back today for routine vaccinations, and was looking forward to telling Dr. Hartney or the other vet who I've seen there about how I'd managed to solve my dog's obsessive paw-licking by switching to a raw food diet, something I was pretty proud about as we'd been trying to solve it for over a year. (They had already suggested I try home-cooked pork and potato, but it coincidentally turned out the ingredient my dog was allergic to WAS potato, so that hadn't solved it!) Dr. Hartney seems to be away indefinitely at the moment, and there was a different vet there that I'd never seen before. When I told him how I'd figured out the problem, he practically rolled his eyes and started trying to convince me that their vet-prescribed food is far superior. I told him that my dog had BEEN on that once and his health had improved after I switched off of it; I told him some of my concerns about the packaged dog food. He basically told me that it doesn't matter that one of the main ingredients in the food is corn, it's the quality that counts. That it's all very well and good for me to do my research, but I should consider the advice of one who's researched behind the research. It was so patronizing and such a cheap sales tactic that I've seen at other vets before, and I found myself coldly angry. I've trusted Blue Cross for five years but I will NOT go back if this same vet is still working there. Very, very disappointed. read more

I like this clinic. I've only been twice - the first time met Dr Murphy, who I liked, and the second time Dr Faltyn who was really great as well. I got a good "vibe" from them, and they treated my cat well. Also, I love the resident cat - so old and cute :) I'll be back. read more

This clinic is 100% the best- They took the most brilliant and compassionate care of my little old lady cat. My cat is a really grumpy lady and usually doesn't like strangers, but she was calm and good with all of their staff. The vet took great care to explain everything to us, and was very open to questions. He was such a thoughtful person- I can't say enough great things about them. read more

Sadly, I took my old cat here to end his life. His heart was failing, his organs were failing, and euthanasia was the only option I had. Dr Faltyn was honest with the reality of the situation, not that I didn't already know what she was going to suggest. She said that she COULD prescribe this and that and do these tests for such and such, but ultimately the point of all that would be to generate income for the clinic. I think that, morally, she couldn't allow herself to carry on with what would have been a futile temporary solution to my cat's pain. I wouldn't have allowed it anyways. At the end of the day, the decision was mine and mine alone. After it was all done I was given ample time to grieve and all the staff were accommodating and respectful. If ever I do decide to own another pet, I will take them here. read more

Wonderful compassionate vets practicing quality medicine! I bring both my cat and dog here and have had wonderful experiences with both Dr. Faltyn and Dr. Murphy. The support staff are wonderful as well. I completely trust the Blue Cross team with my little ones and recommend them to anyone looking for quality vet care. read more

I have been using Blue Cross for a few years now first with my dearly departed cat Buddy and now with my newer adopted cat Rudy. I just wanted to thank Dr. Dirk and the rest of the staff (including the resident greeting cat Lily) for being so friendly and caring and answering all of my questions in a detailed and professional manner. I was surprised to see some of the negative reviews in here because I have always had a good experience with them. No one there has ever tried to sell me any unnecessary products or services. Their prices seem fair and much less than some of the other vets in town. Thanks! read more

All the staff here are great, from the receptionist to the techs to Dr Faltyn. We took our cat in due to a tooth that she was resorbing. Dr Faltyn spent at least half an hour examining her and thoroughly explaining everything that needed to be done. We are very protective cat owners, but her warm manner put us at ease. The day before surgery, the hospital called to remind us of the appointment and what we had to do to prepare. Then Dr Faltyn called herself to explain further. On the day of the surgery, Dr Faltyn called again the moment the procedure was finished to tell us that everything went well, and what the next steps would be. Instructions for the medication were clearly explained to us. They also handled everything with our insurance company. I simply gave them the claims form and they took care of it. Hopefully it will be a long time before we have to go to the vet again, but we will definitely use Blue Cross from now on! read more

I would highly recommend this clinic. Both Dr. Faltyn and Dr. Murphy have been great with my older cat both in handling and treatment. They welcome questions and will keep in touch to see how your pet is doing and to give results of tests. The staff are great also. Only drawback is the clinic doesn't have parking so you have to find street parking. There are ways around this however such as dropping your pet off then finding parking (I can do this with my cat so I don't have to carry her too far). Their pricing is comparative to other clinics. read more

Alright, this is the third time i have tried to write a proper review on my experience here, because it was so baffling that i'm not too sure how to start. I came here a few days ago with two friends of mine, one of whom had her elderly, very ill, 20 year old kitty in tow. He was not doing well and our hopes were low, so we were there with our friend for moral support. I understand that working in a medical field, you must become a bit desensitized to illness, however the vet assistant's bedside manner was beyond jaded- it was inconsiderate. It wasn't what she said, it was how she said it and in what tone of voice. From the way she spoke and her manner, it seemed like my friend coming in her for her cat's scheduled vet appointment was interrupting her coffee break. For example, when the vet left the room with the kitty to prepare him for euthanasia, the woman came back in, and in her brisk tone, asked what my friend 'what do you want to do with the body?' (at this point, my friend's kitty hadn't even been put under yet. So harsh.) and proceeded to list off prices like she was selling a coffee maker. No 'sorry, i know this isn't what you want to think about, but...' I understand she probably deals with this regularly, but i can't believe could use such a flippant tone to three people who were crying. When she left the room, we heard her crack a joke with another woman in the back and their laughter. Fine, you're used to this, and something funny popped into your mind that you want to share with a coworker- that's okay. What isn't okay is yelling it out as soon as the door to our room was closed instead of going into your break room to tell it to her in an indoor voice. The vet himself was professional, but not the best... He said something really weird to my friend when we brought him in that made her feel like SHIT. When he looked at the kitty, he said that there was nothing that could be done and found a tumor in his throat. He said 'i can't believe you didn't notice this,' prying open the kitty's mouth and flashing a light into his throat. I had seen my friend try to check his mouth and fretting because she couldn't tell what was going on in there. Honestly, even when the vet showed us i wasn't too sure if i even saw it or not because of how much the kitty was squirming. (He said a couple other things that made my friend feel like he thought she had treated her cat poorly and neglected him, but Yelp's 5000 word limit is making me limit this novel of a review!) My poor friend felt like she had just been accused of neglecting the kitty she had loved ever since she was ten years old. I can't imagine how terrible that must have felt, especially when the opposite was true. He did give my friend as much time as she needed to say goodbye, and when he put the kitty to sleep it was fast and painless. After it was done, the vet took the kitty into the back to remove the tubes, but when he brought him back in... that's when it got WEIRD. You cannot bury your pet in Vancouver, however in other parts of BC it is legal. Because of the brutal bedside manner of the vet tech, my friend didn't feel comfortable leaving her kitty's remains there. She opted to bury her pet at a family home on the island, and requested to have his body back. Now, if you did that... Do you imagine they would give you your pet's body in a box? ... If they didn't have a box, do you think they would at least say 'we are so sorry, we have no box' and 'are you alright with carrying his body home in the towel you brought him in? We are so sorry to have to put you through this.' ... That didn't happen. The vet came back into the room, and brusquely handed my friend her kitty's limp body in his towel (not wrapped up... his head and legs were sticking out...). He then quickly reminded us that we can't bury animals in the city and that we should dig the hole deep so predators don't dig up his body, then walked out of the room... That was it. We showed ourselves out. No one even said 'i'm so sorry for your loss.' I understand that these people deal with sick animals all the time, but i can't in good conscience recommend this place to anyone after all that. Even if they are jaded, veterinarian care is expensive- you are paying big bucks for a service, and i don't think expecting consideration and polite behaviour is asking them to go above and beyond the call of duty. I have had experiences in animal ER- a place that is jumping busy (we were the only clients at the office when we were there btw)- and all of the staff i have dealt with there have been more compassionate. The experience at Blue Cross was like dealing with an unsympathetic terminal care doctor or a laughing undertaker. It did look like a very peaceful passing for my friend's kitty, which was more important than our own comfort, but it sure would have been nice if anyone there had seemed the least bit sorry or understanding of what my friend was going through. read more

I have to say something towards the the owners comment below about not being able to receive PRESCRIPTION medication without a consultation. I used to work in the veterinary industry and it's a legal issue. If the vet were to simply give you prescription medication without seeing your animal and your animal were to have an adverse reaction this veterinarians license would be at risk. Legally Veterinary prescription drugs are to be used or prescribed only within the context of a veterinarian-client-patient relationship. It used to really blow my mind when owners assumed they could walk up to the counter and buy medications without a prescription. You can't do that at a human pharmacy so why would you assume you can do it at a vets ?Just because it's for your pet don't assume these meds are not regulated. I know some vets do but owners have to realize this is extremely irresponsible as the vet is putting their license at risk, could be fined by the CVBC, and is putting your pets health as risk as well. That said I haven't met this new owner but I have never had a problem at this clinic and have always had great service. Personally I give this new vet props for doing what is responsible for the pet's health and for him or her. Great choices and ethics like this make me feel that my pet will continue to have great ( maybe even greater now ) care. read more

After reading all the previous reviews of this vet, I was quite hesitant to take my dog here. But I was new to the neighborhood, don't have a car, and needed a place I could walk my dog to. And I must say, I'm very glad I gave them a chance. Under new ownership, Dr. Faltyn was absolutely amazing with my high-energy pup. She listened to my concerns, and gave great advice. A few months later, I didn't even need to bring my dog in when I needed meds for him to fly. Dr. Faltyn remembered my dog, explained how the meds worked, and I just picked them up. The clinic is clean, and the receptionists are very friendly. For as long as I live in Hastings-Sunrise, I will be bringing my dog here! read more

I have taken my dog to see both Dr. Murphy and Dr. Feltyn and they were both amazing. Both of them went above and beyond and provided very thorough care. The vet techs are very friendly and professional as well. I feel very lucky to be able to take my dog to a place where both the vets and the support staff clearly love their work and the animals they help. read more

I highly recommend this vet office. I followed Dr. Murphy to several vet offices prior to him buying into this vet office. He is that good that we commuted from the North Shore to take our dog there. Dr. Murphy always suggested inexpensive over the counter solutions whenever available. He would also give us online information every time regarding the issues our dog was facing. We had Dr. Faltyn on a few occasions and were very impressed with her as well. read more

This really is a great vet hospital and all their vets are pretty darn amazing. However I really do miss Dr. Hartney and his undeniable expertise and knowledge of animals. He was absolutely amazing. I'm just still so happy to see my lovely front gal girl Brenda there. read more

I found the staff engaged, knowledgable and mindful of the costs I would incur. The Vet, Dirk was caring and experienced.

If you live near the Hastings Sunrise area I highly recommend making Blue Cross Pet Hospital your little fur babies choice veterinarians. From the vet techs to the vets themselves they treat you and your pet well. My little hound loves going to the vet. Could not imagine why but she does and it is because the way she is treated there. Have been seeing them now for almost a year and have experienced some challenging times with my hound and they helped us overcome what turned out to be an allergy. Dr Murphy is my favourite and Dr Faltyn is pretty good too. I find Dr Murphy more straight to the point and move on which I appreciate most days. read more

I had the pleasure of meeting the other vet at Blue cross yesterday and she was as wonderful as the first. Kind, well informed and clearly doing what was reasonable and sensible first. If those fail then perhaps more expensive options would be needed. .my dog is better already so i don't think i will need them. I really appreciated not being guilted into things i didn't need. It's easy to trust the advice of all the staff at Blue cross. Such a nice feeling after my horrible experience at Cambie Animal hospital with the mean and ill informed Dr Kwan. read more

I have never experienced more compassionate veterinarians than those who work here. They genuinely care about the emotional state of my cats whenever they visit. While I've moved much further away from this vet than seems reasonable to travel, I will continue to go to them for any and all pets. No other vet has provided the care and compassion that this one has, and I've attempted relationships at several closer to home. read more

I didn't even have to go in, Dr. Faltyn was able to assess my itchy pets over the phone Fleas!!!, OMG how does an indoor car get fleas?? The dog goes out but she's on advantage! Dr.Faltyn explained that the fleas can get into a house on people, hitch a ride on the dog or even thru an opened door or window thru the screen. She advised that both pets would need advantage ( or similar flea medicine) .I would need to treat the dogs and cat every month for at least 3 months, flea spray for the bedding areas and carpeting and launder any where they sleep or nap. The first month it was so gross, we were picking dead fleas out of the cats nose,, she was so infested! Month 2 showed marked improvement and by the end of month 3 we now have no sign of fleas. I'm glad Dr.Faltyn didn't request the pests come in as the infestation was so bad the clinic would have been alive with fleas too. Thanks doc!! You are my go to gal for my critters!! read more

As a rescuer and failed foster Mom of numerous dogs, I have been going to Blue Cross for at least 15 years. When they took over the practice, Drs. Faltyn and Murphy brought a new life to the office. Everyone in the office is professional, caring and quite frankly, I'm sure each and every one of them secretly falls in love with every animal that comes through the doors. I have referred Blue Cross to numerous people, and hopefully they have been wise enough to make this their regular clinic. read more

It's really terrible. The front desk staff is rude and uncaring - to the point of medical malpractice. Seriously. I had come to this vet after my dog was treated at Can West Vet Hospital for acute renal failure - she left there with several prescriptions. The vet at Blue Cross continued on with what was prescribed by the vets at Can West, did some follow up checkups and bloodwork, weighed her, checked her blood pressure, etc. Then when I called for a prescrition renewal, all of a sudden the dosage changed (to a third of the previous dosage!). I said "that makes no sense", can you please check to see if there hasn't been a mistake, I think that the doctor should talk to me about this." The response was that her weight had changed. (Since the last visit? Were they sneaking in my house and weighing her when I wasn't looking? Did they weigh some other dog and think it was my dog?) In fact, her weight hasn't changed since the last weigh-in at their office on the day that the vet assigned her the higher dosage. At every visit, her blood pressure has been high (despite medication to control it), but the medication to control her blood pressure is now inexpicably being reduced. This is a situation which could be life-threatening and to REFUSE to double-check with the doctor is promoting medical malpractice. (In case that wasn't enough, on a previous visit, the front desk woman wrote the wrong dosage intructions on a medication...she wrote to give it every 4th day. I said "that's odd, it was every 2nd day before". Her response, "oops, my thumb was over it...." scribble scribble...presto chango.) Basically, if you aren't a vet already and know what exactly you need and how to treat your dog or cat, you can't be trusting anything that comes out of this place! read more

I have also experienced the "new" owners, shall we say, inconsiderate manners. I accompanied a friend and her cat and after going there almost every day for a week, and paying the full balance each time, my friend said if the bill went above a certain amount she'd have to pay the remainder in installments. (By this point my friend had already paid them about $600 for treatment.) The vet's reply was "Oh, no we usually don't do installments." Funny, when I was in the waiting room I heard a customer at the counter doing just that. And their invoices are set up with a handy 'Remaining Balance' section. They also have a habit of jacking up prescription med prices multiple times in a row without first informing customers. Find another vet if you can. read more

There aren't many vets I trust. The folks at Lynne Valley Vet get my respect, along side Blue Cross. I never knew the management and owners until Dr. Murphy and Dr. Faltyn took over- but it's my #1 choice. Dr. M has a very approachable, laid back and no nonsense style. He doesn't sugar coat the issue or mess around; his style is confident and friendly. My cats were always at ease with him and I've seen him handle some really crazy cats and come out like a cat charmer! It's nice to have a neighborhood clinic where I feel comfortable and have absolutely no qualms about leaving my pet in their hands. Price are on par- if you're looking for bargain basement prices that go along with shoddy care, look elsewhere. I have never felt gouged but I also know that vet care isn't cheap in the long run. Blue Cross delivers a high standard of care I need for my little fur ball and I'm happy to go there. read more

Dr Fidel is amazingly great with my pup- a sensitive frenchie. Highly recommended. He has a great bedside manner with dogs and cats- explains treatment and what to do at home. The assistants are fantastic as well. My pup always wants to go in when we walk by as he has had such good experiences there. read more

Switched from Urban Animal Hospital when we moved to Sunrise Hastings area, to Blue Cross Pet Hospital. Have recently switched back to Urban. My reason: much better service, caring and patient staff AND a place that can actually fit you in to see the vet in an emergency. Each and every time I have called Blue Cross with an emergency I have been turned away as told completely booked up, or directed to an emergency hospital many km away, or booked in days later and on cancellation list. Well, all unsatisfactory, and makes me wonder how compassionate of a hospital this really is? Urban will always squeeze us in and Dr. Kim is an excellent vet with a gentle disposition. My dogs love him. If you have a car, and don't mind going out of your way a bit (even worth the taxi fare for quality of service received), I suggest you check out Urban Animal Hospital. Always doing their best to give your pet the loving care and attention they deserve! read more

I went here yesterday in a panic because my poor cat had a painful mouth infection and needed to be seen right away. The receptionist (who was very friendly and welcoming on the phone and in the office) had an appointment set up for me an hour and a half later, which I was grateful for. When I brought my cat in I was seen right away by the BEST VET I have ever had the pleasure to have been able to see, Dr. Fidel Murphy. He was very thorough with her and went above and beyond caring for her when she was there. This was not any ordinary vet, he was very concerned for her and she got the care she needed immediately. I have to say I was VERY impressed and I will continue to go here for all of my cats needs. Everyone was very nice and professional, they even have a cat there that greets you (Lily) who has been there for 10 years. Lastly, I thought I was leaving with a big bill, but nope, thanks to the honesty of this vet I ended up with a small bill. It could have been way more I know that. Thank you everyone at the Blue Cross Pet Hospital and Dr. Murphy, you made a usually crappy experience a good one. read more