If you hate your pets, you should bring them here for service. I would rate this place 0/5 if it…read morewas an option. They butchered my dogs ear and instead of repairing his hematoma with buttons and stitches like I was told it would be, once we had him sedated and I was to leave my dog in their care, they instead chose to suture 12 tubes into his ear damaging perfectly healthy ear tissue and stitching entirely through his cartilage 24 times. Zero informed care and quite frankly, I receive better care and service advising from my mechanic. I was sent home post-op with no pain killers or meds to help my dogs recovery process and within 5 days of his surgery and 1 evening using the no flap wrap they insisted I put him in even with these gross tubes and sutures in place, he got an infection immediately. I was told there was nothing I could buy from them to help his bleeding sutures heal a bit, clearly they are unaware Otizole exists. I was provided the wrong type of medication for the site of his infection (clavaseptin instead of cefaseptin), and ultimately needed to bring my dog to a vet who actually knows what they're doing for surgical procedures and post-op care. After VVH operated on my dog, I called numerous vets in Vancouver/Burnaby area to talk to them about their hematoma repair process and NONE of them supported the procedure of stitching entirely through my dog's ear nor was it advised to have ever sent me home with zero pain meds or anti-inflammatories, or use a no flap wrap (I was told to buy one and put it on my dog immediately after his surgery) My original review was hidden by VVH likely due to the photos I attached with it which is truly comical considering their management noted surgery procedure was validated. Show the photos and full review if that's the case and stop hiding the work you're so clearly proud of and refuse to reimburse me for despite costing me $1600 in a botched hematoma repair PLUS a second surgery which I paid for at a different vet all together, and additional costs for gauze and a no flap wrap which I was told numerous times to buy and keep on my dog for 30 days. I'm lucky my dog didn't die from their malpractice and overall lack of care in our time of need.

This place has gone completely downhill from years ago. I have been trying to get an appointment…read morefor weeks now. Using their contact form, I have requested appointments numerous times telling them when I'm available, and when they do deem to answer by email a day or two later, I am then asked to phone THEM! But when I do, they don't answer the frigging phone... EVER! I then email to ask them to phone me.... but I get crickets... and in the meantime, my pet has to suffer. Absolutely appalling service from reception staff at this establishment. The entire reception staff need to be sacked - and I will go out of my way to inform the owners as soon as I find out exactly who they are. So sad, as I couldn't recommend this place enough years ago.

We love Vancouver Downtown Pet Hospital. The care team is very caring, attentive, helpful and…read moreresourceful. My senior dog was not doing so great with the care he was receiving and since we followed the suggestions out of our own hesitations from a bad experience prior around Librela and slowly swapped my senior dog to gentler natural arthritis medication and got him on kidney medication my senior who was in pain monthly is at greater peace and in much less pain now. He has really improved and we are so grateful. In addition to this, my puppy gets great care and both Puppy and Senior got great treatment for some severe stomach bugs recently even when medication was scarce, we are so grateful about how Vancouver Downtown Pet Hospital ensures our dogs all get great care and the most natural supportive effective care possible for their individual needs as though Soda and Nono Bean were members of their own families.

If you don't mind not knowing that your fur baby is dying, over a period of 4 years and then when…read moreinformed that they had kidney issues from a blood test from back , not informed, but it didn't matter because they were up 15 points since then you have to wonder who you're dealing with. The blood test taken 4 months before he actually passed was a death sentence. Doctor namazi's only comment at the time was you know you have a senior dog. I sent all of the blood tests from 4 years ago and current one through chat GPT and was astonished and in anguish over the careless attitude of this vet. One I had been referred to as perfect and who I had at once time thought sat at the right hand of God. I told him at the time for months before he died during that blood test that I thought that he probably had a UTI. It was suggested I give him another test. I didn't need to it showed up in his blood work. I took my dog in because at one point in a walk he just stopped and didn't do anything for a minute or two. Well you know what it was? It was a sunset moment for him. It was proof of his dementia beginning. But no let's do a $400 blood test first. Then let's try and wring $137 UTI test out of it. Let's tell the owner that the dog now needs to be on kidney medication at 90 bucks a pop and on special kidney food. Not 4 years before in the previous blood test and not divulged. So nothing was done. Let's tell them now and let's not apologize. Let's just tell the owner that they should be grateful because the kidney actually is up 15 points from the last blood test. Like he had anything to do with it. Like now that it's better it's mandatory to have him on medication and proper food but not 4 years before what it might have mattered. My dog made it 4 months past the last blood test. When I took him in to cross the Rainbow Bridge the vet looked at his blood test and said whose blood test is that? And I said it's my dog's blood test. He said what dog? That dog? And I said yeah that dog. Paco. How long ago was this test taken he said? I said a little over 4 months ago, why? He said well did you give him a blood transfusion? And I said no why? Why are you asking these questions? And he said even was a blood test I wouldn't have given your dog a week. And yet he made it 4 months. I asked the vet why do you think that was and he said because I think you were a very good owner and gave him very good care and because he didn't want to leave you. Dr namazi never mentioned anything about his Twilight memory. He just charged me $400 for really unnecessary blood work and $90 for kidney medication and never even mentioned that Paco may have been facing cognition issues. So I just really really good care of him. And I brought him home to the Rainbow Bridge just before Christmas. I think of that like Dr namazi should not be allowed to practice and I will be writing a letter with the complete story to the College of Veterinary medicine. So if you don't care if your vet forgets to tell you important medical information that will kill your pet sooner than later and then brush it off as if it is nothing then please continue to see this doctor. If you don't mind that he just loves to bill for the sake of billing and then do nothing with the results including telling you of any danger, and letting that go 4 years? Then please continue to use this veterinarian. But if you're suddenly surprised with the shock death of your pet or if you're surprised by the shock setback of your pet by something like kidney disease that was not divulged and was too late to do anything about then carry on. I didn't even get so much as an apology. In fact the only thing I got from this vet hospital was a reminder that Paco had shots due. After he was dead. I didn't let this doctor anywhere near Paco after I found out how much he lied to me and I found out what was really in those tests. And I strongly advise anyone with pets to make sure you get copies of all the tests and you run them through AI. You'll be astounded at what you don't know and what they have kept from you and how much it is hurt your pet. I will never in a million years understand why a veterinarian would act in such a callous and malignant manner. All the while projecting and empathetic and sympathetic demeanor. I think people like him are the most dangerous people to know in any business. But particularly when it comes to children and pets. Shame on him. I will be taking this matter up in the courts as well. What a waste of $900.

I brought my dog in for what I expected to be a simple annual vaccination (around $30-40)…read more During the visit, my dog was taken to another room and additional procedures were performed without clearly explaining the costs in advance. I was later presented with a bill of $377, including exam and blood work that I did not explicitly agree to. I was also given an estimate of up to $1600 for a routine neuter procedure, with multiple add-ons included. While the staff were polite, I found the pricing and communication unclear and overwhelming. I strongly recommend asking for a full estimate before agreeing to any procedures.

I recently took my dog to Granville Animal Hospital for a doggy dental and a needed 2 extractions…read more I did a lot of research prior and had a meet and greet exam with owner Dr. Bill Ignacio prior. I instantly felt at ease. He and his team took great care of my terrier Benji who did just great post op. They provide great care and value. My dog will continue on as a patient. I would recommend this clinic to my friends.

There were multiple issues with this clinic, and we stopped going there around 2022-2023:…read more 1. Assumptions about language needs: Dr. Grubac, without ever speaking to us before, asked the vet tech if we needed a translator. 2. Inconsistent diagnoses from Doctors at this clinic. Dr Radnic said our dog is skinny, we need to feel him more. Dr Grubac on the other hand said our dog is too chubby we need to cut down on his food. We went to another clinic for 2nd opinion: The dr. Is very familiar with our dog's breed and assured us his weight is perfect and healthy. 3. Money grab. Our dog vomited three times over two weeks. Based on a single blood test, Dr. Grubac said our dog needed special prescribed food, which had to be purchased from their clinic. 2nd opinion from another clinic: At another clinic, we were told that one blood test alone is insufficient to confirm pancreatitis. A physical exam was conducted, and we were advised to monitor him. Our dog recovered without further issues. 4. Rash diagnosis without examining the dog. Our dog had a deep cut around his dew claw from his weekly hike with his mountain dog crew. ItConcerned, we called Kingsway Vet. Over the phone, the vet tech suggested that the dew claw might need to be amputated without even seeing the dog. Outcome: We went to another emergency clinic, where the vet provided ointment and a bandage. The wound didn't even require stitches. I would never come back to this clinic and would not recommend anyone to.

I have been taking my pug to this clinic for years after having terrible experiences at other…read moreclinics. Ruby the potato is always extremely nervous with new people and new places in general, but the staff at this clinic got her comfy and cared for on the first visit, so every time I bring her, she's happy to walk in on her own and stand on the exam table without too much panic. They always touch my heart with the care they give my sensitive little bb, I always leave feeling that both of us are calmed and cared for. Every visit they are very clear about estimated costs, they always prepare me for what the high end might be, and never add on unnecessary stuff, if anything is optional, I always feel that it is clearly explained so I can make the best choice for Rubys health and my wallet. All of the staff are always so wonderful and helpful, and clearly care about all of their patients. I've never had anything close to a bad experience with them. I have brought her for a wide variety of reasons, from regular vaccinations and checkups, to dental work with anaesthesia and everytime it's smooth and we leave better. This clinic is great!

This is your standard veterinary hospital with nice front office staff. Dr. Dodds was our cat's…read morevet. He was very nice, attentive, and gentle with our cat. He was very reasonable with our concerns. We left feeling well supported and taken care of. The service was very quick, but that's okay because he helped our cat with her UTI. Our only point of criticism is that we were not informed about the dosages for the antibiotics. Just to be given twice a day. The bill came to $507, which is standard in the Vancouver area. The big ticket item was the urinalysis, which is necessary to see if it is more than a UTI. I would recommend this place. We really liked Dr. Dodds.

I have been attending Kerrisdale vet for over 10 years with two different dogs. My elderly dog died…read morelast year after receiving excellent vet service and I was very grateful for the compassionate care at that difficult time. The staff is consistently kind and considerate. My vet is Dr Craven but I have seen both other vets on occasion and have been very happy with each of them. I now have a small puppy and again am confident in the care she is receiving. I do highly recommend this clinic and parking is usually easy which is a bonus!

1st time, they vaccinated my 3 months old dog without getting the records from the previous vet, so…read moreI emailed them about it, and they wanted me to bring Onix back for another shot. I did today. They took him from me, and when he was at the back I Heard him scream real bad. I opened the door, and she was holding him, saying he was ok. Did, you drop my dog??? Last time he got a shoot he didn't even flinch. I was there he was all playfully. He wasn't ok. I should never let him go without me. Now, every time I touch his leg or side to pick him up, he screams. Wtf did you do to my baby dog.? Don't take your puppy to this place.

My husband and I left our prior vet after continued extremely poor communication and an obvious…read morepush for financial gain. When we became worried about the oral odour of our older kitty (and a followup on her butt) I made an exam appointment. The exam fee was higher than the prior place but worth every penny with the clear and detailed approach they have. Clear options were given with no perceived push for services of higher cost (unlike the old place) and further clarity given with regards to kitty's butt issue. The doctor showed how to release the butt glands ourselves and recommended considering cat tooth brushing at this time over sedation cat dentistry - but also clearly why. We felt heard and our pet received upper level care. We are so appreciative.

Title: 2 Months of Trauma & Negligence - A Nightmare for My Pet and Family…read more I am sharing our story and the attached photos to inform every pet owner in Vancouver. What should have been a standard surgery turned into a two-month ordeal of physical suffering for my dog, Hebeh, and deep emotional distress for my entire family. 1. Medical Issues & Double Surgery: After paying $1,628 for a bite wound surgery, the site turned necrotic (dead tissue). A second veterinarian confirmed that the sutures were applied incorrectly, cutting off blood circulation. Because of this, my dog had to undergo a second surgery at another clinic to fix the issue. I ended up paying twice for a procedure that should have been done correctly the first time. 2. High Costs & Unnecessary Risks: When I returned for a drain removal, the clinic quoted $1,200-$1,500 and suggested general anesthesia. I went elsewhere, and the drain was removed safely without anesthesia for a fraction of the cost. They also charged over $200 for a "consultation" where nothing was done. 3. Lack of Accountability: When I reached out to management for an explanation, they were dismissive and unresponsive, eventually suggesting I file a complaint, and offered no refund. 4. Impact on My Family: Seeing the necrotic tissue on our dog was very upsetting for my 2-year-old child, my elderly mother, and my wife. The experience has caused significant stress for all of us. I am sharing this review so other pet owners can make informed decisions based on our experience.

My dog was in an emergency situation. Per Vancouver Animal Emergency website, I called before I…read morecame in. The woman who answered the phone could not speak or understand English. She asked me to repeat every detail (weight, age, when, what, what, etc) at least five times. Twenty minutes later, she referred to my dog as a cat. That's when I asked to speak to someone else. I was on hold for another 23 minutes, at which time I hung up. This is an emergency hospital! For your sake and the sake of your pet--go elsewhere!

Great visit. Pre visit questions were helpful to ensure my dog continues enjoying to visit vets…read more Waiting area was bright and airy and clean. Benches vs chairs so your dog can sit with you. Vet spent the time needed to understand any concerns or answer questions. And they took lots of notes so they know what's going on with your pet. Easy to find. We took Lyft. And I don't know why people are saying outrageous priced. My vet checkup was about $230 or $260 something like that. Similar to another clinic that's 1 mile from my house but I opted for a new clinic and I found the price to be similar but this place is way more modern and larger. *** vets salary isn't cheap guys. Nor is rent. Or updated equipment. And maintaining cleaning of clinic. If anyone sits down and crunches numbers then they would understand why vets are expensive. PETS ARE LUXURY... for if you have excess cash and want to spend it on non essentials. Like. Having a pet. "CAN'T AFFORD THE VET DON'T GET THE PET". You should expect $1000 in vet bills annually as a comfortable cushion on funds set aside. That's about $100/month put away just for your pet for emergencies.

On December 26, 2025 I brought my 12-year-old English bulldog to Burrard Animal Hospital after her…read morefirst episode of cluster seizures. The tone was set right away. I was met with indifference at reception, and shortly after, I witnessed a doctor deliver distressing news about another family's pet in a blunt and incompassionate way in the public waiting area rather than in a private treatment room. That same tone carried directly into my own interaction with Dr. Paulette Stewart. Dr. Stewart presented a broad $2000 estimate and approach that effectively tested "everything" to rule out non-neurological causes. What I needed, and repeatedly asked for, was discernment and clear medical reasoning: which tests were truly indicated based on her specific case, history and symptoms, what each test was actually assessing, and what the realistic likelihood was that certain systems were relevant to seizures. After the initial consult, Dr. Stewart routinely sent other staff members back in to respond to my questions. These were staff members who were not equipped to answer medically informed questions about testing or seizure medications and who could not explain the rationale beyond reiterating the full testing panel. When I asked to speak directly with the doctor so we could make informed decisions, Dr. Stewart told me I had "upset her staff." During a medication explanation, Dr. Stewart advised that a medication was "so your dog doesn't become a vegetable." That language was deeply inappropriate and blatantly tone-deaf during a scary and emotional medical crisis. I also had to push to have preventative seizure medication prescribed and was told I was receiving it "as a favour" because I was being "difficult." For sudden-onset cluster seizures, preventative anticonvulsant therapy is standard interim care, not a favour. Framing it as a favour was both unprofessional and inconsistent with responsible emergency veterinary practice. This experience raises serious concerns about the clinic's ability to provide trauma-informed, compassionate emergency care. People need and deserve compassionate, respectful communication when their animals are experiencing medical emergencies. I left feeling unsettled and deeply concerned about the quality of care being delivered when families are most vulnerable. While this was sadly not my first negative experience at Burrard Animal Hospital, it will be my last.

Understaffed. No one ever answers the phone. Called multiple times to book an appt., to ask…read morequestions, to contact staff regarding an appt. I'm on hold for 40 min then phone cuts out. dropped off my cat for spay, was quoted $315 the beginning of Sept. dropped her off 1st week of Oct and now its $334. It says helps people of low income but its more expensive then some vet clinics around town.

A great helping place, helps low income people. Has great staff, willing to help with anything you…read moreneed. Great prices also.