Ordered new flooring from their Colorado Springs location for our new house to be installed. The…read morewhole deal has turned into a nightmare. We were told Levi, the gentleman that initially helped us, wrote down and ordered the wrong flooring for our kitchen. We found out when the installer had us verify before tearing our existing floor up a few days after the carpet was installed. The installers left upset they were not getting paid that day after not working all week. When we called them about it, and Levi was out of the office. The person we spoke to made us feel like we were not being truthful and trying to change our order on them. They told us that they would see what they could do about it. Our realtor was involved in this transaction and knew what flooring we chose as we were in close contact that day and I had my wife on video chat while we chose the flooring as she is a DOD employee and was still working at our old location. Then they took the money out of my account for the kitchen floor with no resolution in place and no call or notification that they were. My realtor asked if she would like us to call them because she was the one that referred us to them and Carpet Exchange mistakenly put her name as the person the flooring was sold to and us as the "Ship To". So she called them. I was called and told that Levi did not remember anything about our visit. I was told to come into their store to show them the flooring I chose. I understand errors and we have been very understanding. When I arrived, Levi was "off" again and I felt like the older gentleman that was there was using every tactic he could to make it not their fault and get me to admit something. After several minutes of back and forth explaining things and showing him the correct flooring, He said they would get it taken care of and I went home. After several days of waiting I was talking to my realtor who called Carpet Exchange wondering what's going on seeing her name is on the job too. Only then, did Brock (another new person) call me and say that he "needed to inspect the existing floor again" because Levi wrote the existing flooring down as a more expensive Tile and Concrete removal which the first installers that came out with the wrong flooring stated it was not. When Brock arrived he admitted that Levi did write the correct flooring down originally but ordered the wrong flooring. He said he saw what he wrote down. He looked at the existing flooring and the hole the carpet people put in the wall and told us he would get it resolved. He also took pictures of the hole. This was Nov 18. We have been understanding and very nice to this point. We recorded everything because you know... big businesses... On Nov 22nd I sent Brock a text stating that all of the delays and the way this has been handled was unacceptable. This morning, (23rd), Levi, who hasn't made any effort to contact us throughout this whole dilemma calls us and starts telling us that we are not allowed to be upset about the situation and started finding ways to pick our conversation apart. I presented all the evidence and he did not care and said that they cannot do the job and is going to refund the money for the job. I asked him the amount and it was not the same amount that was on the Job sheet he gave me and started giving me more excuses about how they got the taxes wrong. I told Levi to refund our money and contact their corporate management to get in touch with me. He told me that he would see if he could get them to call me and that it's up to them. I then told Levi that they are to have somebody at my house immediately to fix the damage their installers didn't tell them about. I informed Levi that we are going to contact corporate and post reviews about our experience and he told us to go ahead with our empty threats and treating us like he is above us during this last conversation and he cannot be touched. Great job Carpet Exchange!

After wasting much time at the two big box home improvement stores in Colorado Springs, I decided…read moreto check out Carpet Exchange at 410 N Academy Blvd, Colorado Springs. I was greeted positively by Steven Hicks who answered all my questions and had exactly the shade and density I was looking for within my budget. A week later Eloy Yonel and his crew performed a flawless install on 5 rooms and 2 hallways in just over 7 hours. The seams are not visible! My experience with Carpet Exhange was fantastic and $1500 less than the two other quotes I received. Do yourself a favor and go to Carpet exchange first!

Professional installation! Timely work. Carpet color and…read morequality of product much appreciated. The company took care with our property ensuring its value and worth. Thank you for a great work experience!

Full Home carpet removal and replacement, They were quick, efficient, timely and value provided…read morewhat was unmatched by any other estimates. I was unable to find at any other vendor that could guarantee their quality, timeliness and their value altogether, They are my GO TO for every home. :)

Another great experience with CCW! Anthony and team were phenomenal. They helped us choose a nice…read moreplush carpet on a Saturday and we had it installed on Tuesday! Not to mention the price for the carpet and installation were really affordable. We were in a rush and they made it happen! Thanks so much for all the help! Can't wait to work with you guys again!

They did a great job schooling me about carpets. They were significantly more affordable than the…read morebig box stores that just hire outside help anyway. The big box place told me they were 3 weeks out. The Rug it Righters said they could install it tomorrow! We saved about a grand on the whole building purchase and installation and got it done before I was actually ready! Yikes! Soooo glad I remembered the Rug it Riders commercials growing up. I am a fan.

Just ask for Steve and he'll do his best to get you the best dealeo he can offer!!! Been going…read morethere for over 30 years!!!

Do NOT shop here my floor installation was a complete nightmare.. guaranteed 10 day installation…read moretook over 3 1/2 weeks and is still WRONG!!! we had to push all the other contractors back and we lost our scheduled times because of this....Randys response was wow what a bummer,Really that's your response... the store manager called and said sorry we "may" help you out with the cost of the carpet for all the problems, did they NO .my floor is still wrong LVP must be put down on a level floor "with in 1/8 over 6 feet" I paid Carpet exchange to get the floor leveled and there are gaps under the floor boards of 5/8 plus thats not level.... DO NOT SHOP HERE!!! we spent well of over $23K talk about buyers remorse....Not sure why I even make this review it's very clear they do not give a crap about me the customer.... and wont care about you either...

Had this company replace our carpet in the basement and am happy with the results. They came next…read moreday for a quote and were able to get the new carpet ordered and scheduled within a few days from there. Their prices were great and they were very punctual. The process only took a few days total and I was able to get my old carpet removed and the new carpet in place within a few days. The quality of the carpet was good. I chose the extra thick under base. Overall, I'm happy with their services. I highly recommend them if you're looking for a new carpeting.

We had LVP installed in our new home. Due to lack of communication on carpet planets end the price…read morechanged and we were charged way more than expected, making our budget plans change and stressing us out. when the floors were done we were NOT notified in anyway. Carpet planet had absolutely ZERO consideration for the house ruining our base boards and newly painted walls. DO NOT GIVE YOUR BUSINESS TO THESE PEOPLE! listen to the poor reviews! DONT GIVE YOURSELF A HEADACHE AND PAY FOR THEIR MISTAKES!!!!

Jose is my hero! He has helped my business and clients, as well as myself personally with a wide…read morearray of needs. You can always be sure you are getting top quality work with honesty and integrity! He is absolutely my goto person for just about everything!

Jose is the guy to get it done right the first time. He is honest, professional, upfront in a…read morefriendly manner and gets the job done in a timely manner. Jose is the ONLY carpet and painting professional I will use from now on.