We had a wonderful time on the scenic day tour. During the boat ride there are moments of learning…read moreabout the lake and its history, which was very interesting. The food was also very good, with a lot of options, even for vegetarians. There aren't enough seats inside the boat for everyone, so arrive early (our tour was at noon and we started lining up at around 1115 am) in order to secure a seat. Otherwise, you're stuck at the top deck, exposed to the elements. It was very smooth sailing and super relaxing. Would highly recommend it!

I drove 10 hours round-trip from San Jose to celebrate my girlfriend's birthday on this cruise. I…read morepaid premium prices for window seats, a proper dinner, and a complimentary drink. I got absolutely none of it. At boarding, the dock was chaotic with zero organization -- they were prioritizing a large corporate group while the rest of us were left confused and waiting. We were sent upstairs where there was no seating, forcing us to stand in the cold for nearly two hours while spending $100 out of pocket on drinks to hold us over for the dinner that was almost 2 hours late! Then we were literally packed into a cramped stairwell for 30 minutes -- a fire hazard their own service manager admitted to -- while the corporate group enjoyed the upper deck. When we were finally seated, I had to remind the manager I'd paid for window seats because she tried to put us in the middle of the room. By then it was pitch dark outside. Zero views. Zero complimentary drink. Ever. The food was a disaster. My medium rare steak came out overcooked and tough, the salmon was cold, and we were rushed off the boat before we even finished dessert. To make it worse -- I've called multiple times and been put on hold and hung up on repeatedly. I've sent emails with zero response. A manager on the boat promised a refund and never followed through. The customer service is as bad as the experience itself. Save your money and your special occasions for somewhere that actually values its guests.

This is not a party bus/limo! Completely false advertising. This is a transit van that appeared the…read moredriver was living in, two of us were sitting on coolers and a makeshift bench. He claimed he sent photos of the van to us before time, ABSOLUTELY never did that. Driver had very odd communication and arrived late. After taking us to our first stop he tells us he's taking the van to a mechanic and will be back.... At our next stop he got out of the van to try to take photos of an intoxicated girl that was not in our party. We booked based on other positive reviews but please be careful booking (especially ladies). He charged our card 4 different times and had numerous uncomfortable interactions with us all night.

Yan and his perfect limousine service is by far the best that the Tahoe has ever seen in at least…read morethe 58 years we have been full time residents. The timely pickup and communication prior to picking us up late on Sunday night with an absolutely clean and safe vehicle was so welcomed . We will definitely use this service in the future. Bruce and Molly Olson

10/10 - Fast and professional service. I highly recommend using them in the Tahoe area.read more

The morning of my departure to the airport I did not check beforehand but no other app car service…read morewas available to come get me, I was in a hurry and decided to look on yelp for help. Thankfully, Lisa was available, kept in contact the whole time and arrived promptly knowing I had a flight to catch. She came to my location on time and instantly rescued me from being stranded and not making it to the airport. I cannot thank her enough, she was courteous and welcoming the whole ride with great conversations. I can't recommend her enough and will only use her reliable service from now on.

Discover lake Tahoe tours is a great company. They offer several tours, ranging from Yosemite full…read moreday tour, a tour around the lake, a tour to Virginia City, and a tour to the wineries in and around apple hill. We were in SLT for a week and had already planned on going to apple hill, so when I saw this tour offered by our resort, I jumped all over it. They have modern luxury small buses. The seats are extremely comfortable and the ride was smooth. The driver, John, narrated the whole trip with history of the areas and photo opportunities. A picnic lunch was provided at one of the wineries, with sandwiches potatoe salad, fresh salad and a variety of beverages. If in south lake Tahoe, and you do not want to deal with the traffic and maps, try this company out. They were on time picking us up, they totally accommodated both my wife and being disabled. Will be back next year.

This review concerns a wedding transportation service that failed to follow the agreed schedule,…read moreresulting in a 40-minute delay, stranded guests, and significant disruption to the event. The driver ignored the authorized point of contact and accepted unauthorized instructions, causing confusion and missed portions of the wedding timeline. The company's response afterward did not acknowledge responsibility and instead focused on justifying the situation. If you're considering Discover Lake Tahoe Tours for a wedding or any event where timing matters, I strongly encourage you to look elsewhere. I hired this company for my wedding transportation and made it explicitly clear that we had a strict schedule. From the beginning, there were administrative issues that should have been a red flag. I was initially sent the wrong contract for an entirely different group, which raised concerns about their attention to detail. Then, just three days before the wedding, I received an email suggesting we move the initial pickup location away from the valet area off hotel property --making my guests walk further. The result on the day of the event was a disaster. After getting my wedding pictures taken on the way out I found Twenty-six of my guests standing waiting 35 minutes after the shuttle was supposed to have left with them. I then had to personally drive around the resort with my new bride searching for the shuttle. When I finally located the driver, he was sitting in a back parking lot playing on his phone. I was extremely frustrated at this point and did speak to him in an aggressive tone once he dropped everyone off at the reception. When I confronted him, he claimed the lady in charge had instructed him to delay the pickup. There was in fact no lady in charge. He could not and can still not give me a name of this "lady in charge". He never made any effort to contact me--the only person he had been communicating with and the only person authorized to approve any changes--to verify this instruction or confirm a schedule change. Instead, he simply acted on it without question, leaving my guests waiting and completely disregarding the agreed-upon plan. Because of this unnecessary delay, my guests didn't leave the venue for approximately 40 minutes after they were supposed to. We missed our cocktail hour, paid our DJ $350 per hour to perform in an empty room, delayed approximately $5,000 worth of food, and created unnecessary stress and confusion on what should have been one of the most important days of our lives. What made the experience even worse was the company's response afterward. Instead of taking responsibility, I was told that this was a "brand new bus," which has absolutely nothing to do with the fact that the driver ignored the agreed-upon schedule and accepted directions from someone who had no authority to change it. I was also told that he could have charged me an additional $100 because the service exceeded the two-hour booking. The only reason it exceeded two hours was because of the driver's own mishandling of the schedule. To top it off, they complained that they usually receive additional tips--even though I had already been required to prepay a mandatory $100 gratuity. As the customer who paid $800 for this 2 hour service, I expected professionalism, communication, and adherence to the timeline we agreed upon. Instead, I spent part of my wedding day searching for my own shuttle while my guests waited. The lack of accountability was every bit as disappointing as the original mistake. Rather than apologizing and making things right, the company chose to make excuses and imply that I should have been grateful they didn't charge me even more. I cannot recommend Discover Lake Tahoe Tours to anyone planning a wedding or other event where reliability, communication, and professionalism are essential.

I was looking for a car service that would drive me and my friends to Tahoe from the bay. Review is…read morebased solely on their customer service btw** Received a quote back and decided not to proceed. They were incredibly prompt and polite though - more so than other services I've contacted.

This was my first time using this company, and it was such an excellent experience! I needed to…read morechange my boss's flight at the last minute, and they were incredibly accommodating. Peter reached out before my boss landed, clearly explaining all the pickup details and location. He even sent me his picture and pointed out exactly where he would meet her. My boss was very impressed and mentioned how everything went seamlessly and stress-free. The lady in the call center was also outstanding--extremely professional, efficient, and quick to find alternative transportation for my boss. Her expertise and calm demeanor made the whole process so much easier. Overall, the level of customer service was exceptional. I will definitely use their services again in the future. A huge thank you to Peter and the team for going above and beyond!