We've been very happy with Blue Hat Cleaning, and have been with them for some time. We're especially thankful that they're able to service us in Palmyra, VA. Every time they visit they do a great job, which significantly helps us keep our home clean and tidy. Communications with the management are great, and we always receive a quick response. Thank you! read more

Alright, so, wow, first it was incredibly frustrating at the beginning because they pushed so hard to get business which made me feel bad so I decided to give them a chance. They came with 3 people which, apparently is only worth 1.25hrs of cleaning that resulted into looking like 1 person had tried to clean it under 30 minutes. Stay away from this business. read more

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Unfortunately, I selected this company for a move out service. My wife and I with our 2 toddlers moved out a week before Blue Hat crew was to come. We weren't able to meet them at the house but had a key in a lockbox on the front door. They had to reschedule twice, while charging my credit card a week before providing the service. The day after cleaning I went to check the house. They had unplugged the fridge, so that water was all over the kitchen. The house is 1000 sq ft on one floor with the bottom floor a replica of the top floor. They didn't even touch the bottom floor. I paid for 2000 sq ft to be cleaned. You would think if the cleaning crew only cleaned half of what was paid for they would have either looked for the bottom floor (clearly a 2 story house) or called the owners to verify. When calling them back they referenced some fine print and refused to complete the job. I feel embarrassed for using this company. Jokes of me I suppose. STAY AWAY! read more

I had a horrible experience with this service. I paid for 4 hours of cleaning plus extra for the refrigerator and oven. I live in a less than 900 square foot condo and all they did was clean the bathroom and kitchen. Then I was charged twice which was 380 dollars each time and now I have to get that straight with my credit card company. Would not recommend! read more

I am a UVA student that moved into a new apartment. The bathrooms and kitchen were really dirty so I called these guys. Everywhere else charged almost double their price to clean our place so this was the obvious choice. They came right on time and didn't leave until it was done. There was no surprise extra charge from what they told us it was going to cost and they gave us a student discount. I would definitely recommend this to anyone looking to get their apartment cleaned. read more

Not a good experience. This ordeal has been so stressful. Jefferson Housekeeping has been to my mother's home four times and it is not clean. Did a walk-thru with the branch manager and pointed out many areas that were still dirty. I was told that the crew does not sweep unless there is a broom available. Blinds, windowsills, floors dusty. Was told that Nathan does not allow the crew to use a damp rag on the blinds. Estimate was $355.00 and was actually billed $390.85. Absolutely not worth it! Have made several requests to speak to the manager with no response. Beginning to wonder if he actually exists. The website boasts "satisfaction guaranteed". After four visits, I am definitely unsatisfied and will not be satisfied until I get a refund so that I can hire a cleaning company that actually cleans! read more

We have been customers for biweekly housecleaning for about a year and a half now - so it is past time to write a glowing review. Nathan and his crew are fantastic. They are on-time, thorough, professional, and wonderful people. They go above and beyond expectations - hire them! read more

I used Jefferson house keeping for moving out cleaning since it is recommended by the property manager. However the result was terrible! They didn't come on time. The cleaning was not professional. And they charged me extra money. I made an appointment for 9 am, but nobody showed up and there was no notification. I called the company and the manager said the crews would come around 11 am. I wait until 11 am they still didn't show up. The time when three crews arrived was nearly 12 pm. Again, no notification. I had to go out for lunch when they was cleaning because they delayed so long. When I come back, after about one and half hour which was the estimated time in quote, they almost finish cleaning. Before they left, I step in and check the result. I saw oil and grease still on the surface of microwave and kitchen counter top. I saw the dirts still in the bath tile. I saw spider web still on the window and doors. That was not something I'd expected. On the company website the founder said they founded the company because the cleaning service in Charlottesville is not good and they want to offer better services. I believed in their words and trust them. However the result was so disappointing. Maybe because it is a one time cleaning so they just didn't care at all. Finally, they charged me extra money. The three crews worked for at most two hours. I had one of them come back for several minutes to wipe the grease in the kitchen and the diets in the bath floor. ( It only took a few minutes for one crew to clean this yet they didn't do it until I pointed it out!!) The other two crew just stayed in their vehicle. Before they left, I asked if there is any sign off sheet or how to pay the fee. They said the company would post the the cleaning fee to me. Again, no notification about the charge until I checked my credit card statement and found the charge. Although the estimated the hour was 1.5 hr and the manager said in the email they would keep the working hour under it, I was charged for a 2.3 hr cleaning which was more than a hundred bucks extra. I argued with the manager and she only will to refund me 25 bucks. If the service is better, I might accept it worth the extra money. However, with the low quality result, I am quite angry about the extra charge. All in all, terrible experience. read more

Nathan is the man! The quality of his work is second to none. Very professional and very thorough. If you need your apartment cleaned in Charlottesville, Nathan is your go-to. read more

We had them come in to clean a house we had been renting as part of our move out. They were on time (early even!), and did a good job. Also, when I called to schedule the quote, they showed up on time, took a thorough look around, gave me the lowest quote of several companies, and were the friendliest of the cleaning groups I'd talked to. read more

My mother has had a terrible experience with this company. They have been to my grandmothers house 4 times and it's still not clean. The branch manager tells my mother that they do not sweep unless there is a broom. This is so unrealistic when it comes to cleaning. Stephanie is the branch manager and I called her after the fourth time of them going out there and the house was still dirty. She claims they don't mop either I mean what do they do? She wants to charge my mother more money when she has already spent $390.00 to get the house cleaned. It does not even smell clean. When I asked Stephanie for the owners number she refused to give it to me. She is the only one that answers the phone so I don't have a clue as to how to get in touch with him. I wish I could give no stars because this is not how you do business. If a customer wants to go above your head it should be allowed unless you're not doing your job. read more