Alex Smith, my contact, helped get my daughter's Vespa to her on time, in great condition, at a…read morevery affordable price. Highly recommend this agent and PHL.

Booking was easy, the driver was on time, car was super clean, no worries at all about getting to…read morethe airport at 5:45 am

As someone who previously worked in the large-scale event planning industry, I know firsthand what…read moreit takes to execute complex logistics. I had actually used Ace Limo in the past with great results, which is exactly why I felt completely confident stepping in as the Best Man and main transportation point of contact for my best friend's wedding. I personally spent weeks coordinating with Samantha at Ace, as well as the couple's wedding planners, to ensure a flawless itinerary. Sadly, what we experienced on the wedding day was a total operational collapse. Without a single phone call, text, or email to me or the planning team, Ace decided to swap our reserved party bus for a generic Greyhound-style coach. They later claimed the original vehicle had an air conditioning issue. Having worked in events, I understand that mechanical failures happen, but the complete failure to communicate a major vehicle change to the designated point of contact is unprofessional and unacceptable. To make matters worse, they secretly outsourced the job. The driver who showed up didn't even work for Ace; he was a third-party contractor (we still do not know who or what company it was outsourced to) who clearly hadn't seen a single page of the itinerary Samantha and I had spent hours perfecting. That lack of preparation quickly turned into a disaster on the way to the ceremony. I realized we were heading in completely the wrong direction and literally had to leave my seat on a moving bus, walk up to the front, and physically tap the driver on the shoulder to get his attention because he was driving with his AirPods in. Despite my immediate corrections, his navigation blunders meant we were dropped off at the wrong location. Because of this, the bride was forced to walk the rest of the way to the church, exposing her to arriving guests and completely ruining the private, unseen arrival she had been looking forward to her entire life. You would expect a driver to snap to attention after a massive mistake like that, but the exact same thing happened on the way to the reception. Instead of heading to the venue, he obliviously started driving us back toward the hotel. For the second time that day, I had to play navigator, intervening and redirecting him to get us back on track while he continued to wear his AirPods. It is absolutely absurd that the Best Man had to babysit a hired driver all day just to get the wedding party from point A to point B. A transportation company's job is to alleviate stress on a wedding day, not be the primary cause of it. Ace Limo took our money, completely ignored the careful planning we did with their own staff, outsourced the job to an unprepared contractor, and failed at basic communication. Despite my previous positive history with this company, this experience was entirely unacceptable, and I will never recommend Ace Limo again.

Yes. I highly recommend Ace limo. Our flight was late by several hours. Still got picked up and…read morereceived first class service. Job well done.

the driver as extremely unprofessional and should not be driving for a transportation company that…read moredeals with medical patients. She called when she arrived and was rude immediately rushing while I'm with my child, I asked for 3 minutes and told her I'd be out within 3 minutes and she said she had another ride she had to go to so she couldn't wait and she told me to call modivcare. we canceled the ride I wish Modivcare's would stop using castleride transportation.

Their driver, Ray, is a lovely man with OUTSTANDING customer service skills. He is a pleasure to…read morespeak with, picks me up on time, clean vehicle, excellent driving skills, and accommodating if you use walking devices. He has phenomenal people skills that everyone who deals with the public should possess. I have used other companies who fall short ... I have to give Ray 5 stars

Nice folks. On time. Clean vehicle. That's all you want from a taxi. Also cheaper than another taxi…read morenamed for a Florida dessert.

I have used friendly taxi several times in this past month due to issues with my vehicle. I was…read morelucky enough to get the same driver both times. Great conversation, great driver great service. Ask for Cody. He's the best!

Where to begin. First, the fleet of vehicles is all hybrids. Next, all reservations are conducted…read moreon a very intuitive on-line reservation system. Did I mention the hybrid vehicle fleet? Confirmations are managed via email. Payment is conducted on-line, and your credit card is charged after your ride is complete. A receipt for the transaction is emailed to you for your expense purposes. You can include a standrad gratuity on your card transaction. So, what you have here is a great car service that is environmentally aware, has a really intuitive web site that gives you the freedom to conduct your transactions on-line and not hassle with the rush of a payment transaction at the end of you ride, and a level of professional and customer service that is over the top. And, if you get Joe as a driver, be prepared for one of the best football conversations you'll have outside of sitting in a sports bar. What else do you want from a car service? Nothing. This is it.

In town for the NBOME exam:…read more Pros: The online reservation system is easy to use and sends you confirmation e-mails pretty quickly. The gentleman picking me up was at the airport holding a sign with my last name so I didn't have to wait for him to arrive. The car was clean (and hybrid obviously) and my driver was conversational. I didn't want to have to deal with public transportation to Conshohocken so this was easy. Cons: It was a little expensive ($70), but I'm not sure what typical car services are in Philadelphia. It would have been better if I had someone to share the car with! I would use this company again if I came back to Philadelphia!

THG was great to work with! Their prices are very competitive. The charter bus we had for our…read morewedding was great quality and very clean. Our driver was outstanding. I was happy to be able to provide this level of service to our bridal party and our guests. I would recommend and use again in a heartbeat!

DONT' HIRE THG TRANSPORT!!!!! We hired THG for six hours of…read morewedding shuttling. They picked up once, dropped off once, a total of 40 minutes then ditched us. BEWARE!!! Definitely hire a different limo service.

Called for a ride - guy who answered the phone said he was driving and to text him with the…read moredetails. He never contacted or called me back. Ended up contacting Uber.

When my first ever Uber driver bailed on getting me to the Philadelphia Airport after giving me an…read moreETA, I called Family Taxi and they got a wonderful driver to me in 25 minutes. I got to the airport in time for a relaxed check-in and TSA check plus time for lunch before a 5 hour flight. The driver was a real life saver!

Crisi Lehane's Bus Co is amazing!!!! I lost my bracelet on one of their busses and Crisi herself…read moresearched all of the busses and found my bracelet!! Crisi really cares about her customers and providing good service. God Bless Crisi Lehane!!!

I spoke with Sheena a few months ago to confirm a bus for my wedding. She was very polite and…read morehelped me create a bus schedule timeline. She told me to call a week before to pay and reconfirm everything. I called, she wasn't there Friday or Monday, which I totally understand life happens. I spoke with another women and CONFIRMED times for guest to be picked up and dropped off. At 5:40, my mother asked me for the bus company information, trying not to get me worried. The bus was supposed to show up at 5 and leave at 5:20. We called, the bus wouldn't be there until 6. My wedding STARTED at 6 pm and the hotel was at least 20 minutes away. Timing was crucial because my wedding was outside and the sun was setting. Thank god, for the amazing hotel staff (Sheraton four points) who took their personal cars and shuttle to get my guest there a few minutes late. If it wasn't for them, my wedding guest would have not been able to witness my marriage! Yes, you showed up at night to bring guest back to the hotel. I would not use this bus company. I would not recommend them. If you do choose to use them, tell them to be there an hour before your depart time!!